Bookspan

Review: This company debited $44.46 from my bank account without my permission or knowledge. I have not ordered anything from them in in last 14 months. Additionally, they recently sent me a bill for something they claim I received in 12/2013; I neither ordered or received anything from this company in December 2013. As I said, it has been at least 14 months since I made a purchase from this company.Desired Settlement: I would like an immediate refund of $44.46, I would like the outstanding bill of approximately $12.00 to be removed from my account, I would like an apology from this company, I want a written statement stating that this account is in good standing, and I want this account to be permanently closed.

Business

Response:

December

11, 2014

RevDex.com

1337

N. Front St.

Harrisburg,

PA 17102

Re: Revdex.com Complaint ID # [redacted]

THE LITERARY GUILD BOOK CLUB Account #[redacted]

[redacted]

Jefferson City, MO [redacted]

Dear

[redacted]:

I

am responding to the inquiry your office forwarded regarding [redacted]’s

complaint.

This will confirm that we have processed a credit

in the amount of $44.46 to[redacted]’s credit card ending in [redacted]. In addition, we have applied a credit of

$11.98 to [redacted]'s LITERARY GUILD BOOK CLUB account.

[redacted]'s Club account has been closed with a zero balance.

We

certainly regret that [redacted] experienced difficulty with her account. We trust this has now been resolved

satisfactorily.

You

may contact me at ###-###-#### with any questions. You may also send an e-mail

to

[email protected].

Sincerely,

Brooke

K[redacted]

Correspondence

Specialist

Email:

[email protected]

Review: I received 2 orders from Mystery Guild the first one March 2014, $58.45 was charged to my credit card. I returned the books but have not received a refund. I called and was told that a credit was issued to my account whcih never happened.

The second one was received in May 2014, $58.45 was charged to my credit card. I returned those books also and have never received that refund neither. I called again and sent numberous emails. The reply email always stated that a refund would be issed to my account within 7-14 business days but I have not received any refund at all. I replied the their last email and asked the status of my refund and asked them to cancel my account ans that I was contacting the Revdex.com. My account is still active and still no refund.

I was also told that I had a credit on my account but I ordered 2 books since then and my credit card was charged for them. If I had a credit I should not have been charged. One was $16.99 6/2014 and the other $16.49 7/2014.

I want a refund not a credit.Desired Settlement: Refund of $118.40 to my credit card plus the interest that they would have charged me if I had be late making a payment for that length of time. Mystery Guid has been using my money interest free.

Business

Response:

November 11, 2014Dear [redacted]:I am responding to the inquiry

your office forwarded for [redacted].Please assure [redacted]

that we are processing refunds in the amounts of $59.95 and $58.45, totaling

$118.40, to her [redacted] account. We are also reversing the

credits that were previously applied to [redacted]’s MYSTERY BOOK CLUB

account and closing the account with a zero balance.We are unable to honor [redacted]’s

request for payment of interest. We

regret that [redacted] experienced difficulty obtaining her refund; we trust

this resolves her concerns.You may contact me at

###-###-#### with any questions. You may also send an e-mail to [email protected],Brooke KCorrespondence Specialist

Review: was sent books that I did not order. Money was charge against my credit card that I did not authorize. I sent the books back, but money was not returned. I emailed then 3 times about problem, no reply was sent back.Desired Settlement: I want my money back

Business

Response:

September 20, 2013

Review: This company set up an account for me without my consent, started sending me books which I returned to them, and continued billing me for returned items despite several phone communications and assurances from the company that I would no longer receive materials or communications from them. Today, I received a bill and account history statement that emcompasses the entire year and every book they have sent to me and I have returned. I again called and the reply was that they had not followed through in the last calls with stopping my acct. and zeroing out any balances. A manager was requested. I articulated my need to contact the the Revdex.com and the attorney general's office. They assured me all balances were zeroed out. I again requested no further communication from this company.

Order_Number: No orders placed - r

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would like to make sure this company is not allowed to set up accts in the future without consent or request from customers. This has wasted so many hours and effort over the past year to get this resolved as well as affected my credit. This is fraud and should be dealt with accordingly.

Business

Response:

October 21, 2014

Revdex.com

1337 N. Front St.

Harrisburg, PA 17102

Re: Revdex.com Complaint ID 10257925

[redacted]

THE GOOD COOK

BOOK CLUB Account # [redacted]

[redacted]

[redacted]

Dear [redacted]:

I am responding to the

inquiry your office forwarded for [redacted].

On review, our records show

that a GOOD COOK BOOK CLUB account was established in [redacted]’s name on April

8, 2008. The address provided on the

account was [redacted].

Our records also show that there were multiple shipments sent to the

[redacted] address in 2008 that were paid for using a credit card ending in

[redacted].

Please assure [redacted] that

the Club account has now been canceled with a zero balance. [redacted] may receive up to 2 to 3 additional

mailings from the Club, but she may disregard them as they were already scheduled

to mail prior to her account closure.

We trust this resolves [redacted]’s concerns.

You may contact me at

###-###-#### with any questions. You may also send an e-mail to

[email protected].

Sincerely,

Brooke K[redacted]

Correspondence Specialist

Email: [email protected]

Review: Over billing for books payed for and or returned see letter to customer service attached To Customer ServiceThis letter is in response to your latest totally incorrect bill I have been in contact with you via phone and letter sending you all of the information needed to clear this up but you continue to ignore my data and continue to bill me Over the last years I have purchased a great number of books without a problem. You redo your web site and everything goes to hell I have created a flow chart showing my last four orders with information about what occurred surrounding them Please review the data to see what happened If you need information re the payment you do not show that was made I will be glad to supply information from my bank since all payments were made through on line banking and show that they were received on your endlThe last order before proble** started is[redacted]$26.53Complete Mistress (Large Print)by James Patterson$21.99 Ordered: 1Shipped: 1$21.99 Betty Crockerby Betty Crocker Editors$12.99 Ordered: 1Shipped: 1$12.99 I received this order and paid for itNext I attempted to place an order on your new web site and could not get anything to take I sent a note asking how do I enter an order and noted that one of the ite** I wanted to order was the book GONE Instead of contacting me back and informing me how to do an order customer service entered a order for the book GONE in large print This would have been okay if there was not a two for one order going on and this order caused me to miss out on getting a free book I called n and the order was cancelled and was not to be shipped The representative told me that they had to cancel the order for they could not add to the order Once te order was canceled the correct order could go in All sounded good at this point [redacted]$28.15Canceled Gone (Large Print)by James Patterson$21.99 OrderDesired Settlement: DesiredSettlementID: Other (requires explanation)

Incorrect billing corrected

Business

Response:

July 15,

2014

Review: 2 Concerns- #1 [redacted] you can cancel membership at any time. Though I completed purchases & emailed to cancel 3X now...and received email confirming they would cancel...I continue to receive emails that require I confirm or I'll receive books not order to purchase.

#2 [redacted] prompted NEW Membership Plan does NOT allow persons to continue online via their website...to just "CANCEL" OR EMAIL the company WITHOUT CLICKING AND "ACCEPT NEW MEMBERSHIP POLICY" box in order to continue. It locks you into the screen that keeps telling you how great the plan is and you can "cancel" at any time. Wish has proven impossible for me for years now.

I am VERY disturb it claims to be of Christian ethics.

I also know this is how people get taken advantage of...credit ruined...it gets rung on credit card on file & people are to busy to PAY to ship unwanted books back. This ENTIRE BUSINESS PRACTICE NEEDS TO BE REGULATED. This type of business does not help protect the community, especially elderly, from ruining finances.Desired Settlement: I want my email TOTALLY TAKEN OFF [redacted] outreach.

Also a letter of apology and explanation.

I also would like the Revdex.com to forward onto whatever entity proper...that these type of businesses clubs...should not be allowed to do ANY AUTO SHIPS if we truly want to help Americans clean up credit. I'll be writing my government reps.

Business

Response:

February 5, 2015

Ms. [redacted]

Revdex.com

1337 N. Front St.

Harrisburg, PA 17102

RE: Revdex.com Complaint ID [redacted]

[redacted] Account #[redacted]9

Galena,

OH 43021-8089

Dear Ms. [redacted]:

I am responding to the inquiry

your office forwarded for Ms. [redacted].

Please assure Ms. [redacted]

that as of February 2, 2015, her [redacted] BOOK CLUB account is closed. In addition, we have removed Ms. [redacted]’s

name and address from our solicitation lists.

Ms. [redacted] may disregard any further communications she receives

from the Club.

We regret that Ms. [redacted]

experienced a delay in resolving her concerns and thank her for her past

membership.

If you have any further

questions or concerns, you may contact me by phone at ###-###-#### or you may

email

[email protected].

Sincerely,

Rachel H[redacted]

Correspondence Specialist

Phone: ###-###-####

Fax: ###-###-####

Email: [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: In Dec. 2013 Crafters Choice had a special offer so I placed an on line order and paid it in full at the same time with [redacted]. It was for a balance of $2.84

In January 2014 they had another special offer so I place a second order with them and paid for it at the same time with [redacted] for a balance of $1.90

In May I purchased more items from them for a balance of 17.46 (paid in full by [redacted] 8 days later)

In August I started getting notices by mail, telling me that I owed $20.74. This amount included a $3 late fee and balances from the orders shown above. I contacted Crafters Choice through their web site and let them know that they were in error; that I did not owe anything, that my bills were paid on time and that I did not deserve a late fee. Meanwhile I double checked their web site page for my account and saw that my totals were correct for each order. I also checked my [redacted] account and saw that the payments were paid on the dates that I thought they were.

This month I received an email telling me that I owed them $20.74, referencing the three orders listed above. I contacted them and explained in detail, once again, how I had paid everything. We went back and forth several times, each time with a different customer service rep who had obviously not read any of the earlier correspondence. One thing that was discovered was that the first two [redacted] payments expired before Crafter Choice accepted them. So yesterday I re-paid those two balance ($2.84 and $1.90) and asked that they now give me a zero balance for my account.

Today I got another email thanking me for my payment and saying that I owed $16.05 for a totally new invoice number. I checked their account page and could not find any purchase that I ever made with that number. I suspect that they made up a new invoice to cover the balance that they want me to pay; the amount that I do not owe.

This service has been terrible in many ways. No matter how many times I try to clear up the situation, they do not listen or even check my account to get their facts. Every time I contact them it is like a brand new conversation so I have to explain over and over again the same detailed situation. No matter how great their future offers are, I plan to never do any business with them again. If you have any suggestions on additional ways I can resolve this problem, I would greatly appreciate it. Meanwhile I am completely disgusted with the service I have been getting from Crafters Choice.

Thank you for your consideration and attention to this matter.Desired Settlement: I would like them to clear up this situation, give me my zero balance and stop sending collection letters. An apology would be nice also but I will be satisfied if I can be done with this completely.

Review: This book company continues to send me bills for books that I never ordered. One I did order, but it was returned and the other ones I never ordered. I have repeateadly sent them letters, emailed them and called them, as recently as 12/30/13 and they said in that phone call that they would take off the charges. I called again today to check my account and the balance of $109 is still there. They have also reported this to a credit agency that keeps track of your credit scores. This upsets me so much. I don't know what to do anymore!Desired Settlement: I want them to wipe out this balance and make it $0 and then I wish to cancel this membership.

Business

Response:

January 24, 2014

Review: I joined the Mystery Guild on 11/22/13. I have an account # and can sign in, but have not received my enrollment package, or any notifications of anything since 11/22. When contact customer service via their website, there is no response. When I call, (4 times) customer service reps say virtually nothing. They will check into the problem, but nothing has changed. I have been a member off and on for 35+ years, and have never had a problem until now. I want to purchase books, - they sell books, but no one responds. They have my credit card on file and that could be a problem.Desired Settlement: Response from someone in authority that this problem is being addressed.

Business

Response:

January 28, 2014

Review: Quality Paperback Books charged me $38.46 on 12/23/13 for two Featured Selection books that I had declined and never received. I have two emails dated 12/2/13 stating that I declined the Featured Selections in question. Also, the books do not show up in my Orders page on their website. I have spoken to two different supervisors who insist that I need to contact the United States Postal Service to find out what happened to the package and they can not refund my money unless they receive the items back. I believe that since the items should never have been shipped in the first place that I should receive a refund.Desired Settlement: I would like to have $38.46 refunded to my credit card.

Business

Response:

January 24, 2014

Review: Several years after I had fulfilled a membership agreement (purchasing a required amount of books), I had attempted to close out my account with the Children's Book of the Month Club in June 2013 (coincidentally, around the time that I was moving to a new address). I emailed the CBOMC to notify them of my desire to close the account. For several months, I continued to receive invoices for books I did not order (automatic shipments, perhaps?). On one occasion, I received a book and returned it to sender (unopened). I continued to receive bills for books that I have not ordered (nor received). I have made several attempts, spanning over several months, trying to close out the account. Still, I continue to receive bills, now with late fee charges, for something I did not order and did not receive.

I have been a member of the CBOMC in good faith, always paid my invoices in a timely manner. Please assist in closing this account and clearing the invoices. I don't want this to damage my credit, and am aggravated.Desired Settlement: I would like to close the account and have the invoices revoked.

Business

Response:

July 09, 2014

Review: Mystery Guild will not terminate a contract and put it in writing, nor stop charging my credit card, despite repeated requests.

Starting in August 2013, I wanted to terminate my membership (#[redacted]). I went to the Contact Us section of the www.mysteryguild.com website but received an error each time I tried to send a message that I wanted to terminate my membership (unable to send at this time). I tried 7 times over the period of a month and it was never fixed. There is no phone or address listed on the website. I dug up an old receipt that had a phone number listed (###-###-####) and called on 10/25/13. I was told that since I had fulfilled the terms of the membership for 2013 (2 books per year), the membership was terminated as of that day. Recently I received another order packet, which has featured books. I have to respond by a certain date (11/30) so as not to be charged. I cannot remove my credit card from the website- there's a message that an active card is required. I called on 11/20 and asked if the termination went through and to receive a confirmation of it- nothing shows on the website. **. [redacted] told me that they do not send confirmations of termination in writing or electronically, and I was indeed terminated. She also said I should ignore any mailings or emails I receive, that there was nothing I could do about it. She said that their system was "prerouted" and it would take a couple of months to remove me from the email and mailing list. I told her that I was uncomfortable that they had an active credit card and I had no confirmation or indication that I was terminated- in fact, I was still receiving demands for response to featured products by a date or I would be charged. She assured me that I should ignore the featured product and I would not in fact be charged, but that there was nothing I could do to be removed from the mailing list nor to remove my credit card, and that was the end of it. I have now contacted them twice and have nothing but their word, but their actions and their website don't reflect what they're saying, and they do not allow you to remove a credit card even after termination, nor can you opt out of mailings. Is that even legal?Desired Settlement: I want a confirmation of termination of membership #[redacted] as of 10/25/13 and to be removed from the mailing list. They can send it via email or mail, but verbal is not enough and they continue to send order packets that demand response or I will be charged.

Business

Response:

December 4, 2013

Review: Crafters Choice has a book of the month club. For three months in a row I declined my selections, but they sent me the books anyway. I called several time to have the return labels sent to me to no avail. When I finally did get the return labels, I sent the books back. During the last phone call to get the return shipping labels, I was not notified of their supposed return policy. I returned all three months worth of books, but now Crafters Choice is only crediting me for one of those months. They say that they have a return policy of 45 days. I had had these books in my posession for almost a year before I received the return labels, and was not told of this prior to me sending the books back. I just got off the phone with Crafters Choice and told them if I had to pay for the books, I wanted them back. I am not going to pay for something I don't have. They will not send the books back and said they will send me to collections if I don't pay.Desired Settlement: All I want is for Crafters Choice to credit my account. I don't feel I should have to pay for something I sent back to them.

Business

Response:

December

10, 2014

RevDex.com

1337

N. Front St.

Harrisburg,

PA 17102

Re: Revdex.com Complaint ID # [redacted]

CRAFTER’S CHOICE BOOK CLUB Account #[redacted]

[redacted]

Cincinnati, OH [redacted]

Dear

[redacted]:

I

am responding to the inquiry your office forwarded for [redacted].

Please

assure [redacted] that we have removed the account balance from her

CRAFTER’S CHOICE BOOK CLUB account, including all late charges. The account has

been closed with a zero balance.

We

regret [redacted] experienced a delay in resolving this matter; we trust

this resolves her concerns.

You

may contact me at ###-###-#### with any questions. You may also send an e-mail

to

[email protected].

Sincerely,

Brooke

K[redacted]

Correspondence

Specialist

Email:

[email protected]

Review: Quality Paperback Book Clubs keeps sending me unsolicited books. I 'Return them to Sender'. I have 'Returned them to Sender' for over 7 years now. I have contacted the company via phone, in writing and email demanding that the CEASE AND DESIST from sending me books. However, they continue to send me books without responding to my emails and written letters. After approximately 27 phone calls were placed to them between 2007 and 2014, all of which connected me with a customer service representative; the representative would cancel my account and take me off their mailing. Three months later, I would receive books.Desired Settlement: I want Quality Paperback Book Club to do three things:

1. TAKE ME OFF ALL BOOK CLUB ACCOUNTS MAILING LISTS, INCLUDING QUALITY PAPERBACK BOOK CLUB.

2. STOP SENDING ME BOOKS.

3. CANCEL MY ACCOUNT.

The company that owns Quality Paperback Book Club should take me of ALL OF THEIR Book Club Accounts.

If I receive any books or emails from Quality Paperback Book Club after 30 days of this complaint, I will work with the US Postal Service to bar any mailing from them. If after 90 days of this complaint, this company and its parent corporation continue to send me books and emails, I will be force to sue them in Washington State Civil Court.

I hope your organization can stop this pestilent company from sending books and emails.

Thank you, [redacted]

Business

Response:

August 29,

2014

RevDex.com

1337 N.

Front St.

Harrisburg,

PA 17102

Re: Revdex.com

Complaint ID [redacted]

QUALITY PAPERBACK BOOK CLUB

Account # [redacted]

Dear [redacted]:

I am

responding to the inquiry your office forwarded for [redacted].

Please assure [redacted] that we

have removed the balance of $179.84 from her account. We have closed the QUALITY PAPERBACK BOOK

CLUB account with a zero balance and removed [redacted]’ name, address and

email address from our solicitations list.

[redacted] may receive up to

two mailings from the Club while the cancellation is in process, as we prepare

our mailings in advance. [redacted] may disregard any notices she receives.

We regret that [redacted]

experienced a delay in resolving her concerns.

You may

contact me at ###-###-#### with any questions. You may also send an

e-mail to [email protected].

Sincerely,

Kaitlynne

G[redacted]

Correspondence

Specialist

Email: [email protected]

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: It has taken me several years to close this account and to CEASE the mailings of books. Why should I accept this response as appropriate considering that historically, QPB has not at all fulfilled my demands to CEASE AND DESIST SENDING BOOKS?!

Review: I placed an order and 1 book was omitted and no reason why given or if would be available. I could not get through on customer service number and no one answering emails. Finally trying to message someone on Mystery Guild Facebook page and waiting for response!! Called parent company and could not get anyone to respond either. I was not charged for book but really wanted it and no help from anyone or explanation why dropped from order or if can reorder. Website shows still available. People who ordered it after me got their copies, but Mystery Guild dropped it from my order and not telling me why. I gave up and bought from somewhere else!Desired Settlement: I want a written explanation as to what happened and an apology for this. I also want my membership immediately discontinued!

Business

Response:

August 28, 2013

Review: A while back I signed a member agreement with this company and agree to purchase a book for each year. I done bought a lot of books from them and they still want me to purchase more books, I sent them a letter to cancel my memberships because I don't want no more books from them and they keep harassing me sending me a bill and try to collect a pay with a late pay included and threatened me that they will forward the bill to the collection agency that could hurt my credit. They are persuasive of trying to collect the bill, I want them to stop harassing me collecting something I don't want. As a consumer I have the right to decline for a services that I don't need.Desired Settlement: I don't want to hear from them not even a letter or advertisement.

Business

Response:

July 22,

2014

Review: I canceled a featured selection in January and it was sent to me any way. I returned it and have never received credit for the return in the amount of $41.46.

My order history shows I have only purchased one item for 19.98 since June 2013, which I received.

I am looking for my account to be refunded $41.46 and to have my membership in Crafter's Choice TOTALLY CANCELED because this is not the first time this has happened.Desired Settlement: REFUND OF $41.46!!!! MEMBERSHIP CANCELED PERMANENTLY AND NOT TO RECEIVE ANYMORE EMAILS OR MAIL FROM THEM!!!

Business

Response:

February 19, 2014

Review: I purchases my first book on-line August 1, 2013. I purchased further books on August 7, August 27, October 3, December 2 and December 18. I paid for all purchases on-line using either my [redacted] or [redacted]. I never received a bill, and none was expected as I paid on-line. In early December I received a bill for all books I had orderd except the most recent with past due charges. I tried to contact customer service via their on-line e-mail, but I could not submit the note after I took the time to write it several time. Note, as of today - January 12, 2014 it still is not working. After holding a very, very long time, I spoke to [redacted], a customer service rep who explained the company had a new system that had created huge issue resending books that were sent out months ago (that luckily did NOT happen to me) and rebilling. He told me I most likely owed nothing. I looked at my [redacted] account and could not readily find the charges, but I paid some with [redacted] and it is hard to identify some of those. He kept saying I owed nothing. I asked him to be sure saying if my charges did not go through on-line even though the site said they did, I would certainly [redacted], but no late charges as it is their issue not mine. He agreed that a supervisor would review my account and get back with me. Of course, that never happened. Today, I opened another bill from them - only the second ever received - with more past due charges. It is very difficult to reach them by phone, and the on-line customer service contact as I said does not work. I will gladly [redacted] if I owe, but no past dues and they certainly better not contact the credit bureau since I thought I had paid and the issues admitedly with their site. I want this resolved and all late fees removed. I am having great difficulty reaching customer service, and they as I said, did not call me back as promised. This is POOR service and their system issues have created a debacle for many.Desired Settlement: Confirm if I owe anything and if so, how much. Remove all late fees and cancel my acount without further obligation.

Business

Response:

January 24, 2014

Review: unauthorized transactions and no refund

On 11/15/2013 I joined black expressions book club. The promotion offered by the book club was, 4 books for $2.00 plus a free tote bag. I placed my order through [redacted]. After not hearing from the company about my books I called 2 weeks later to cancel the order. I was first told by the customer service rep that I had to call [redacted] and [redacted] would send in a request to cancel the order. I called [redacted] and they sent in the request. After [redacted] sent in the request I called black expressions to let them know. the customer service rep tried to get me not to cancel my request and even got the manager involved. After s while the manager gave in and told me the order was cancelled. On 12/12/2013, I checked my bank account and noticed that black expressions had taken out $13.46 out of my bank account causing it to over draft. $13.46 was the exact amount of my original order that I placed. I immediately called black expressions demanding my money back, the first rep I spoke to told me she would email the managers. the second time I called I wait almost 20 minutes to speak with a manager. after speaking to the manager she informed that a refund was made and I should be getting an email from [redacted]. I received the email from [redacted], but I still have not gotten my money back. when I look online I see other reviews from black expressions customers who we victimized just like me.Desired Settlement: I would like my money put back. they had no right to charge me for something when I cancelled the order. They charged me a month after the fact and im very upset

Business

Response:

December 23, 2013

Review: I've had an account in the Military Book Club (operated by Direct Brands) for a number of years now. My account number is: [redacted]. I have fulfilled my end of the MBC contract by buying a sufficient number of books during that time. I was sent two books I never ordered in early October, 2013. I checked my MBC account and my balance was 0. I contacted the MBC by email October 5, 2013 to ask why they sent me the books and requested that they cancel my MBC account, which they are required to do under their contract. The sent me a form response, suggesting the books were sent to me in error due to a glitch in their computer system. They said they were "working hard to iron out the kinks with the new website." Nevertheless, they proceeded to charge me $51.46 for the two books (and shipping) that I never ordered. They also refused to cancel my account, instead converting my account to a Member's Choice Plan, which I never requested.

I tried calling the Military Book Club's customer service phone number ###-###-#### but after waiting on hold for half an hour, I hung up. I then sent the MBC a second email once again asking them to reduce my account balance to 0 since I never ordered the books they charged me for and asked them again to close my account. I returned the books to the Military Book Club through the U.S. Postal Service October 16, 2013. I have the receipt for that as well as copies of all correspondence I've exchanged with the Military Book Club.

To date the Military Book Club has refused to reduce my account balance to 0 despite the fact that I have returned (at my own expense and inconvenience) the books they sent to me in error and they refuse to cancel my account.

I believe I have made every reasonable attempt to resolve this matter with the Military Book Club. I have contacted their Customer Service by email only to receive form letters in response. I've tried to call their Customer Service phone number at ###-###-#### but no one there ever see** to answer the phone . I even copied [redacted], **., the Executive Vice President, Legal and Business Affairs, Direct Brands, Inc., in an email I sent to the Military Book Club October 15, 2013 in the hope he or his office might intervene to help out. I never got a response.

Hopefully the Revdex.com will be able to help out. Thank you very much for your assistance with this matter.Desired Settlement: I would like my Military Book Club balance of $51.46 to be reduced to 0 and to have my account, number [redacted], canceled. Again, I never ordered the books for which I have been charged by the Military Book Club and I no longer want any membership in the Military Book Club. Thank you.

Business

Response:

October 29, 2013

Revdex.com

1337 N. Front St.

Harrisburg, PA 17102

Re: Revdex.com Complaint ID [redacted]

Military Book Club Account # [redacted]

[redacted]

[redacted]

[redacted]

Dear **. [redacted]:

I am responding to the inquiry you forwarded for **. [redacted].

Please assure **. [redacted] that we have cleared the balance of $51.46 from his Military Book Club account. The account has now been closed with a zero balance.

We regret that **. [redacted] experienced a delay in resolving this matter. We trust that we have now resolved his concerns.

You may contact me at ###-###-#### with any questions. You may also send an e-mail to [email protected].

Sincerely,

Special Services

Email: [email protected]

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I just checked my Military Book Club account and contrary to what the Military Book Club contends in their response to the Revdex.com, my account remains open and my balance owing is still $51.46.

Thank you.

Regards,

Business

Response:

November 11, 2013

**. [redacted]

Revdex.com

1337 N. Front St.

Harrisburg, PA 17102

Re: Revdex.com Complaint ID [redacted]

Military Book Club Account # [redacted]

[redacted]

[redacted]

[redacted]

Dear **. [redacted]:

I am responding to the inquiry you forwarded for **. [redacted].

The balance of $51.46 has been cleared from **. [redacted]’s MILITARY BOOK CLUB account. The account has now been closed with a zero balance.

We regret that **. [redacted] experienced a delay in resolving this matter. We trust that we have now resolved his concerns.

You may contact me at ###-###-#### with any questions. You may also send an e-mail to [email protected].

Sincerely,

CSA Team Lead

Email: [email protected]

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Contrary to what **. [redacted] asserts, my Military Book Club account remains open with a balance owing of $51.46. This is the second time the Military Book Club representative has sent along a form response alleging that my account has been closed and my balance reduced to zero. The first time was October 29, 2013. Maybe the third time the Military Book Club or its representatives respond to the Revdex.com my Military Book Club account actually will be closed and my balance reduced to zero.

Thank you.

Regards,

Business

Response:

December 4, 2013

**. [redacted]

Revdex.com

1337 N. Front St.

Harrisburg, PA 17102

Re: Revdex.com Complaint ID [redacted]

Military Book Club Account # [redacted]

[redacted]

[redacted]

[redacted]

Dear **. [redacted]:

I am responding to the additional inquiry you forwarded for **. [redacted].

Our systems currently allow canceled members to access their accounts for a period of time after cancellation.

Please assure **. [redacted] that our member account records reflect that his MILITARY BOOK CLUB account has been closed with a zero balance.

Sincerely,

CSA Team Lead

Email: [email protected]