Bookspan

Review: was sent books that I did not order. Money was charge against my credit card that I did not authorize. I sent the books back, but money was not returned. I emailed then 3 times about problem, no reply was sent back.Desired Settlement: I want my money back

Business

Response:

September 20, 2013

Review: I have been a customer with insight out book over 10 years. I have not ordered any books in the last couple of years if needed I can search my checking accounting for the exact last order date.

Out of the blue without any notification I received a book. I emailed the company and advised that I had not been notified and was not paying for books I didn't order. I got an email apology on 10/15/2013 saying the feature selection will no longer be sent. I advised that I never approved for that service in the first place and will not be paying for the book please make the necessary adjustments. The company continued to send me books. I email again to advise of the issue this time I get an email on 11/12/2013 saying I never requested to stop the feature selection. I email then back showing the prior email. They want me to pay to the return charges to mail back the books. I replied they need to send me a self address package and they pay the shipping charges. Now the company will not answer my emails.Desired Settlement: I want the charges removed and if they still want me to go out of my way to return books that I didnt order. They need to pay the shipping cost.

Business

Response:

November 26, 2013

Review: I cancelled my membership with Homestyle Books years ago( I cannot remember the date). All was fine for years then, out of the blue, they started sending unwanted and unordered books. I contacted them when I received the first book, they claimed they had no record of my membership cancellation, although I had not purchased any books during that time, they said they would send return postage, instead, I received another book. I contacted them again, they said they would send the return postage, guess what, another book. Now they are billing me for 3 books totalling over $100.00.

I do not know how they can justify actions like thisDesired Settlement: I would like them to stop sending books, and stop billing me. I do not want this to reflect negatively on my credit.

Thank You

Business

Response:

December 19, 2013

Review: This book company continues to send me bills for books that I never ordered. One I did order, but it was returned and the other ones I never ordered. I have repeateadly sent them letters, emailed them and called them, as recently as 12/30/13 and they said in that phone call that they would take off the charges. I called again today to check my account and the balance of $109 is still there. They have also reported this to a credit agency that keeps track of your credit scores. This upsets me so much. I don't know what to do anymore!Desired Settlement: I want them to wipe out this balance and make it $0 and then I wish to cancel this membership.

Business

Response:

January 24, 2014

Review: Over billing for books payed for and or returned see letter to customer service attached To Customer ServiceThis letter is in response to your latest totally incorrect bill I have been in contact with you via phone and letter sending you all of the information needed to clear this up but you continue to ignore my data and continue to bill me Over the last years I have purchased a great number of books without a problem. You redo your web site and everything goes to hell I have created a flow chart showing my last four orders with information about what occurred surrounding them Please review the data to see what happened If you need information re the payment you do not show that was made I will be glad to supply information from my bank since all payments were made through on line banking and show that they were received on your endlThe last order before proble** started is[redacted]$26.53Complete Mistress (Large Print)by James Patterson$21.99 Ordered: 1Shipped: 1$21.99 Betty Crockerby Betty Crocker Editors$12.99 Ordered: 1Shipped: 1$12.99 I received this order and paid for itNext I attempted to place an order on your new web site and could not get anything to take I sent a note asking how do I enter an order and noted that one of the ite** I wanted to order was the book GONE Instead of contacting me back and informing me how to do an order customer service entered a order for the book GONE in large print This would have been okay if there was not a two for one order going on and this order caused me to miss out on getting a free book I called n and the order was cancelled and was not to be shipped The representative told me that they had to cancel the order for they could not add to the order Once te order was canceled the correct order could go in All sounded good at this point [redacted]$28.15Canceled Gone (Large Print)by James Patterson$21.99 OrderDesired Settlement: DesiredSettlementID: Other (requires explanation)

Incorrect billing corrected

Business

Response:

July 15,

2014

Review: This company set up an account for me without my consent, started sending me books which I returned to them, and continued billing me for returned items despite several phone communications and assurances from the company that I would no longer receive materials or communications from them. Today, I received a bill and account history statement that emcompasses the entire year and every book they have sent to me and I have returned. I again called and the reply was that they had not followed through in the last calls with stopping my acct. and zeroing out any balances. A manager was requested. I articulated my need to contact the the Revdex.com and the attorney general's office. They assured me all balances were zeroed out. I again requested no further communication from this company.

Order_Number: No orders placed - r

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would like to make sure this company is not allowed to set up accts in the future without consent or request from customers. This has wasted so many hours and effort over the past year to get this resolved as well as affected my credit. This is fraud and should be dealt with accordingly.

Business

Response:

October 21, 2014

Revdex.com

1337 N. Front St.

Harrisburg, PA 17102

Re: Revdex.com Complaint ID 10257925

[redacted]

THE GOOD COOK

BOOK CLUB Account # [redacted]

[redacted]

[redacted]

Dear [redacted]:

I am responding to the

inquiry your office forwarded for [redacted].

On review, our records show

that a GOOD COOK BOOK CLUB account was established in [redacted]’s name on April

8, 2008. The address provided on the

account was [redacted].

Our records also show that there were multiple shipments sent to the

[redacted] address in 2008 that were paid for using a credit card ending in

[redacted].

Please assure [redacted] that

the Club account has now been canceled with a zero balance. [redacted] may receive up to 2 to 3 additional

mailings from the Club, but she may disregard them as they were already scheduled

to mail prior to her account closure.

We trust this resolves [redacted]’s concerns.

You may contact me at

###-###-#### with any questions. You may also send an e-mail to

[email protected].

Sincerely,

Brooke K[redacted]

Correspondence Specialist

Email: [email protected]

Review: I received 2 orders from Mystery Guild the first one March 2014, $58.45 was charged to my credit card. I returned the books but have not received a refund. I called and was told that a credit was issued to my account whcih never happened.

The second one was received in May 2014, $58.45 was charged to my credit card. I returned those books also and have never received that refund neither. I called again and sent numberous emails. The reply email always stated that a refund would be issed to my account within 7-14 business days but I have not received any refund at all. I replied the their last email and asked the status of my refund and asked them to cancel my account ans that I was contacting the Revdex.com. My account is still active and still no refund.

I was also told that I had a credit on my account but I ordered 2 books since then and my credit card was charged for them. If I had a credit I should not have been charged. One was $16.99 6/2014 and the other $16.49 7/2014.

I want a refund not a credit.Desired Settlement: Refund of $118.40 to my credit card plus the interest that they would have charged me if I had be late making a payment for that length of time. Mystery Guid has been using my money interest free.

Business

Response:

November 11, 2014Dear [redacted]:I am responding to the inquiry

your office forwarded for [redacted].Please assure [redacted]

that we are processing refunds in the amounts of $59.95 and $58.45, totaling

$118.40, to her [redacted] account. We are also reversing the

credits that were previously applied to [redacted]’s MYSTERY BOOK CLUB

account and closing the account with a zero balance.We are unable to honor [redacted]’s

request for payment of interest. We

regret that [redacted] experienced difficulty obtaining her refund; we trust

this resolves her concerns.You may contact me at

###-###-#### with any questions. You may also send an e-mail to [email protected],Brooke KCorrespondence Specialist

Review: This company debited $44.46 from my bank account without my permission or knowledge. I have not ordered anything from them in in last 14 months. Additionally, they recently sent me a bill for something they claim I received in 12/2013; I neither ordered or received anything from this company in December 2013. As I said, it has been at least 14 months since I made a purchase from this company.Desired Settlement: I would like an immediate refund of $44.46, I would like the outstanding bill of approximately $12.00 to be removed from my account, I would like an apology from this company, I want a written statement stating that this account is in good standing, and I want this account to be permanently closed.

Business

Response:

December

11, 2014

RevDex.com

1337

N. Front St.

Harrisburg,

PA 17102

Re: Revdex.com Complaint ID # [redacted]

THE LITERARY GUILD BOOK CLUB Account #[redacted]

[redacted]

Jefferson City, MO [redacted]

Dear

[redacted]:

I

am responding to the inquiry your office forwarded regarding [redacted]’s

complaint.

This will confirm that we have processed a credit

in the amount of $44.46 to[redacted]’s credit card ending in [redacted]. In addition, we have applied a credit of

$11.98 to [redacted]'s LITERARY GUILD BOOK CLUB account.

[redacted]'s Club account has been closed with a zero balance.

We

certainly regret that [redacted] experienced difficulty with her account. We trust this has now been resolved

satisfactorily.

You

may contact me at ###-###-#### with any questions. You may also send an e-mail

to

[email protected].

Sincerely,

Brooke

K[redacted]

Correspondence

Specialist

Email:

[email protected]

Review: Mystery Guild will not terminate a contract and put it in writing, nor stop charging my credit card, despite repeated requests.

Starting in August 2013, I wanted to terminate my membership (#[redacted]). I went to the Contact Us section of the www.mysteryguild.com website but received an error each time I tried to send a message that I wanted to terminate my membership (unable to send at this time). I tried 7 times over the period of a month and it was never fixed. There is no phone or address listed on the website. I dug up an old receipt that had a phone number listed (###-###-####) and called on 10/25/13. I was told that since I had fulfilled the terms of the membership for 2013 (2 books per year), the membership was terminated as of that day. Recently I received another order packet, which has featured books. I have to respond by a certain date (11/30) so as not to be charged. I cannot remove my credit card from the website- there's a message that an active card is required. I called on 11/20 and asked if the termination went through and to receive a confirmation of it- nothing shows on the website. **. [redacted] told me that they do not send confirmations of termination in writing or electronically, and I was indeed terminated. She also said I should ignore any mailings or emails I receive, that there was nothing I could do about it. She said that their system was "prerouted" and it would take a couple of months to remove me from the email and mailing list. I told her that I was uncomfortable that they had an active credit card and I had no confirmation or indication that I was terminated- in fact, I was still receiving demands for response to featured products by a date or I would be charged. She assured me that I should ignore the featured product and I would not in fact be charged, but that there was nothing I could do to be removed from the mailing list nor to remove my credit card, and that was the end of it. I have now contacted them twice and have nothing but their word, but their actions and their website don't reflect what they're saying, and they do not allow you to remove a credit card even after termination, nor can you opt out of mailings. Is that even legal?Desired Settlement: I want a confirmation of termination of membership #[redacted] as of 10/25/13 and to be removed from the mailing list. They can send it via email or mail, but verbal is not enough and they continue to send order packets that demand response or I will be charged.

Business

Response:

December 4, 2013

Review: Several years after I had fulfilled a membership agreement (purchasing a required amount of books), I had attempted to close out my account with the Children's Book of the Month Club in June 2013 (coincidentally, around the time that I was moving to a new address). I emailed the CBOMC to notify them of my desire to close the account. For several months, I continued to receive invoices for books I did not order (automatic shipments, perhaps?). On one occasion, I received a book and returned it to sender (unopened). I continued to receive bills for books that I have not ordered (nor received). I have made several attempts, spanning over several months, trying to close out the account. Still, I continue to receive bills, now with late fee charges, for something I did not order and did not receive.

I have been a member of the CBOMC in good faith, always paid my invoices in a timely manner. Please assist in closing this account and clearing the invoices. I don't want this to damage my credit, and am aggravated.Desired Settlement: I would like to close the account and have the invoices revoked.

Business

Response:

July 09, 2014

Review: I placed an order and 1 book was omitted and no reason why given or if would be available. I could not get through on customer service number and no one answering emails. Finally trying to message someone on Mystery Guild Facebook page and waiting for response!! Called parent company and could not get anyone to respond either. I was not charged for book but really wanted it and no help from anyone or explanation why dropped from order or if can reorder. Website shows still available. People who ordered it after me got their copies, but Mystery Guild dropped it from my order and not telling me why. I gave up and bought from somewhere else!Desired Settlement: I want a written explanation as to what happened and an apology for this. I also want my membership immediately discontinued!

Business

Response:

August 28, 2013

Review: Quality Paperback Books charged me $38.46 on 12/23/13 for two Featured Selection books that I had declined and never received. I have two emails dated 12/2/13 stating that I declined the Featured Selections in question. Also, the books do not show up in my Orders page on their website. I have spoken to two different supervisors who insist that I need to contact the United States Postal Service to find out what happened to the package and they can not refund my money unless they receive the items back. I believe that since the items should never have been shipped in the first place that I should receive a refund.Desired Settlement: I would like to have $38.46 refunded to my credit card.

Business

Response:

January 24, 2014

Review: I joined the Mystery Guild on 11/22/13. I have an account # and can sign in, but have not received my enrollment package, or any notifications of anything since 11/22. When contact customer service via their website, there is no response. When I call, (4 times) customer service reps say virtually nothing. They will check into the problem, but nothing has changed. I have been a member off and on for 35+ years, and have never had a problem until now. I want to purchase books, - they sell books, but no one responds. They have my credit card on file and that could be a problem.Desired Settlement: Response from someone in authority that this problem is being addressed.

Business

Response:

January 28, 2014

Review: I canceled a featured selection in January and it was sent to me any way. I returned it and have never received credit for the return in the amount of $41.46.

My order history shows I have only purchased one item for 19.98 since June 2013, which I received.

I am looking for my account to be refunded $41.46 and to have my membership in Crafter's Choice TOTALLY CANCELED because this is not the first time this has happened.Desired Settlement: REFUND OF $41.46!!!! MEMBERSHIP CANCELED PERMANENTLY AND NOT TO RECEIVE ANYMORE EMAILS OR MAIL FROM THEM!!!

Business

Response:

February 19, 2014

Review: A while back I signed a member agreement with this company and agree to purchase a book for each year. I done bought a lot of books from them and they still want me to purchase more books, I sent them a letter to cancel my memberships because I don't want no more books from them and they keep harassing me sending me a bill and try to collect a pay with a late pay included and threatened me that they will forward the bill to the collection agency that could hurt my credit. They are persuasive of trying to collect the bill, I want them to stop harassing me collecting something I don't want. As a consumer I have the right to decline for a services that I don't need.Desired Settlement: I don't want to hear from them not even a letter or advertisement.

Business

Response:

July 22,

2014

Review: Quality Paperback Book Clubs keeps sending me unsolicited books. I 'Return them to Sender'. I have 'Returned them to Sender' for over 7 years now. I have contacted the company via phone, in writing and email demanding that the CEASE AND DESIST from sending me books. However, they continue to send me books without responding to my emails and written letters. After approximately 27 phone calls were placed to them between 2007 and 2014, all of which connected me with a customer service representative; the representative would cancel my account and take me off their mailing. Three months later, I would receive books.Desired Settlement: I want Quality Paperback Book Club to do three things:

1. TAKE ME OFF ALL BOOK CLUB ACCOUNTS MAILING LISTS, INCLUDING QUALITY PAPERBACK BOOK CLUB.

2. STOP SENDING ME BOOKS.

3. CANCEL MY ACCOUNT.

The company that owns Quality Paperback Book Club should take me of ALL OF THEIR Book Club Accounts.

If I receive any books or emails from Quality Paperback Book Club after 30 days of this complaint, I will work with the US Postal Service to bar any mailing from them. If after 90 days of this complaint, this company and its parent corporation continue to send me books and emails, I will be force to sue them in Washington State Civil Court.

I hope your organization can stop this pestilent company from sending books and emails.

Thank you, [redacted]

Business

Response:

August 29,

2014

RevDex.com

1337 N.

Front St.

Harrisburg,

PA 17102

Re: Revdex.com

Complaint ID [redacted]

QUALITY PAPERBACK BOOK CLUB

Account # [redacted]

Dear [redacted]:

I am

responding to the inquiry your office forwarded for [redacted].

Please assure [redacted] that we

have removed the balance of $179.84 from her account. We have closed the QUALITY PAPERBACK BOOK

CLUB account with a zero balance and removed [redacted]’ name, address and

email address from our solicitations list.

[redacted] may receive up to

two mailings from the Club while the cancellation is in process, as we prepare

our mailings in advance. [redacted] may disregard any notices she receives.

We regret that [redacted]

experienced a delay in resolving her concerns.

You may

contact me at ###-###-#### with any questions. You may also send an

e-mail to [email protected].

Sincerely,

Kaitlynne

G[redacted]

Correspondence

Specialist

Email: [email protected]

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: It has taken me several years to close this account and to CEASE the mailings of books. Why should I accept this response as appropriate considering that historically, QPB has not at all fulfilled my demands to CEASE AND DESIST SENDING BOOKS?!

Review: Crafters Choice has a book of the month club. For three months in a row I declined my selections, but they sent me the books anyway. I called several time to have the return labels sent to me to no avail. When I finally did get the return labels, I sent the books back. During the last phone call to get the return shipping labels, I was not notified of their supposed return policy. I returned all three months worth of books, but now Crafters Choice is only crediting me for one of those months. They say that they have a return policy of 45 days. I had had these books in my posession for almost a year before I received the return labels, and was not told of this prior to me sending the books back. I just got off the phone with Crafters Choice and told them if I had to pay for the books, I wanted them back. I am not going to pay for something I don't have. They will not send the books back and said they will send me to collections if I don't pay.Desired Settlement: All I want is for Crafters Choice to credit my account. I don't feel I should have to pay for something I sent back to them.

Business

Response:

December

10, 2014

RevDex.com

1337

N. Front St.

Harrisburg,

PA 17102

Re: Revdex.com Complaint ID # [redacted]

CRAFTER’S CHOICE BOOK CLUB Account #[redacted]

[redacted]

Cincinnati, OH [redacted]

Dear

[redacted]:

I

am responding to the inquiry your office forwarded for [redacted].

Please

assure [redacted] that we have removed the account balance from her

CRAFTER’S CHOICE BOOK CLUB account, including all late charges. The account has

been closed with a zero balance.

We

regret [redacted] experienced a delay in resolving this matter; we trust

this resolves her concerns.

You

may contact me at ###-###-#### with any questions. You may also send an e-mail

to

[email protected].

Sincerely,

Brooke

K[redacted]

Correspondence

Specialist

Email:

[email protected]

Apparently, a year or more ago, BOMC,
of which I had been a member for years, merged with Literary Guild. The written notice we received stated that only the Name had changed- account numbers & policies would stay the same. BOMC had a 'Bonus Point'/system wherein the more books you bought, the more points you earned towards getting a free book. You were also given the option of not receiving 'featuered' books automatically & allowed
to be Billed for books instead of charging them upon ordering them, which we did.
That Option was dropped without notice last spring.
Two months ago, I saw a charge to my checking account for $27.98 from a business called Bookspan that I did not recognize. I called PayPal & they were unable to provide any details about what the transaction was for, or anything else. after investigating the claim, the money was refunded to us. But the same charge appeared this month, on 7/11. PayPal advised me to Once Again change my password, etc to stop the charge, but still could not give me any details as to what the transaction was for, etc. My only clue was phone number, 212-930-4528, which disconnected as soon as the number was dialed, & the fact that the business' name was in part 'book'.
I checked my account with Literary Guild, but saw nothing there. I called them & after a long wait & discussion I was given another phone number to call-800-747-4105. A woman named Carson informed me that the charges were for their 'Bonus Points/ Rewards system' in which they debit your account $13.99 x 2 so that you can order books at the 'bonus price' of $13.99! This was automatically started in June because I DID NOT RESPOND to their 'Introduction' of this new policy in 10 days! In other words, I did not Authorize the automatic debit.
Bookspan has agreed to refund the $27.98 to our account & to change our account back to the way it was originally set up, discontinuing the 'Bonus Points' gambit. We will be watching for this to take place.

Review: I joined home Style Books, AKA Direct Brands, Inc. I ordered books on a regular basis, to fulfill my commitment. I always purchased books using any special sales, & special offers such as buy 1 get 1 free or free shipping, or other special offers. Due to the Holidays I inadvertently forgot to order the remaining books in my commitment by the time specified.

On OR about January 18, 2013, I received a letter from Home Style Books stating that I had been charged $72.51 (on my debit card), stating this covered the 3 remaining books I had to fulfill my commitment. As instructed I placed an order that added to close but less than $72.51, leaving enough to cover shipping & handling. So as I have always done, I placed my order which included for every 2 books, I would receive a free book. As I have stated I always used special promotions etc. I received my books today, all they sent was 3 books & another on back order. When I called to enquirer (the total of the 3 books was $ 52.89), I was told that I was not eligible for the special purchases, because I had not completed my commitment, I was not due a refund for the remaining amount & the back ordered book had already been cancelled. I of course cancelled my membership effective, immediately.Desired Settlement: I just want my order honored. I have always placed my order in the same fashion, I do not think it is very business common sense. If I can't get the books as ordered they should refund my money & allow me to complete my commitment.

Business

Response:

March 6, 2013

[redacted]

Dear [redacted]:

I am responding to the inquiry your office forwarded for [redacted].

On review, our records show that [redacted] enrolled in HOMESTYLE BOOKS CLUB via our website on January 18, 2012. The purchase commitment associated with the account was to buy four books, each at a regular Club price of at least $13.99, within one year from the date of enrollment.

On July 27, 2012, an order for Chinese, Celtic & Ornamental Knots was shipped to [redacted] The charge of $27.26 was applied to [redacted]’s MasterCard on file ($22.99 for the book, a $2.49 shipping and processing charge, plus $1.78 tax). This purchase reduced [redacted]s purchase commitment from four books to three books.

On December 4, 2012, we sent an email to the email address provided ([redacted]) stating that: your membership term will soon expire and we noticed that you still need to buy three books to complete your purchase obligation. If you don’t fulfill your purchase obligation, you will be billed for three books at an average Club price (including shipping & processing and any applicable sales tax).

When the purchase commitment was not completed by January 18, 2013, we billed the amount of $72.51 for the three books remaining in the purchase commitment to [redacted]’s MasterCard. This entitled [redacted] to select her three remaining commitment selections with no additional charge.

On February 22, 2013, we shipped an order for the three remaining commitment selections: The Best Of Me, When God Steps In-Miracles Happen and Healing Words From Angels.

A fourth book, Angels and Heroes: True Stories From The Front Line was on back order and was subsequently canceled. As a courtesy, we are sending a copy of this book to [redacted] with our compliments.

On February 25, 2013, we shipped an order for Realms Of The Earth Angels ($4.99) and A Book Of Angels ($3.99) to [redacted] The charge of $9.61 ($8.98 for the books, plus $.63 tax) was applied to [redacted]’s MasterCard.

If the six books noted above would have been processed under the offer to Buy two books at regular Club price and receive 1 book free, the total cost of the order would have been $63.02 ($44.96 for the books, $13.95 for shipping and processing, plus $4.11 tax).

As an accommodation, we have issued a credit of $19.10 to [redacted]’s MasterCard to refund the difference between the charges of $72.51 and $9.61 (a total of $82.12), and the charge of $63.02 for the six books processed under the special offer.

[redacted]’s account is closed with a zero balance. She may disregard any additional Club notices that she receives.

We trust this resolves [redacted]’s concerns.

You may contact [redacted] in our Executive Customer Relations Office at [redacted]with any questions. You may also send an e-mail to [redacted]

Sincerely,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Although I did not receive a message saying that I needed to purchase 2-3 more books to fulfill my obligation. I just won't do any further business with them.

Regards,

Review: This company duplicately processed payment for an order placed two weeks after the original order was placed and paid for. It has been over one month since I brought this to their attention, five phone calls spanning between 45min and an hour, promises that they error was being corrected and I would see the funds returned to my bank account. None of that has happened. I have left repeated requests for a call back with an update on what was going on. I sent copies of bank records to show their error and was told this was a computer error on a new system they were "learning" and they would fix it, to check back within 2-3 business days but so far it has been five weeks since the error occurred and over one month since I brought it their attention and it still has not been rectified. I should not have to spend 45 min to an hour PER phone call REPEATEDLY only to be lied about what they were doing to help return fund which were STOLEN (processed unauthorized) from my bank account. UNACCEPTABLE! It is one thing to have a mistake made but I should not have to struggle to get it rectified, especially when your company is in agreement that the error was on their part.Desired Settlement: AT A MINIMUM… RETURN THE FUNDS TAKEN FROM MY ACCOUNT UNAUTHORIZED! In addition, considering the trouble this has caused CANCEL my membership to the Military Book Club. I can not in good faith and confidence provide a company such as this payment information in the future without fear that it will be fraudulently used.

Business

Response:

October 1, 2013

Revdex.com

1337 N. Front St.

Harrisburg, PA 17102

Re: Revdex.com Complaint ID [redacted]

[redacted]

Military Book Club Account # [redacted]

[redacted]

[redacted]

Dear **. [redacted]:

I am responding to the inquiry your office forwarded for [redacted]. [redacted].

On review, our records show that when [redacted]. [redacted] enrolled in the Military Book Club via our website on June 12, 2012, she selected the credit/debit card payment option that authorized us to charge the [redacted] provided for all future orders and charges related to her membership.

We inadvertently charged [redacted]. [redacted]’s [redacted] twice, on June 14, 2013 and July 15, 2013, in the amount of $24.00 and $96.99 (for a total of $120.99) for A Higher Call and Prague Winter – C.

As noted in [redacted]. [redacted]’s statement, we experienced delays in responding to our members’ inquiries due to an update of our website and customer records. We apologize to [redacted]. [redacted] for the delays she experienced in resolving this matter.

As an accommodation, we have issued a credit of $120.99 to [redacted]. [redacted]’s [redacted]. The Military Book Club account has been closed with a zero balance.

We trust this resolves [redacted]. [redacted]’s concerns.

You may contact me at ###-###-#### with any questions. You may also send an e-mail to [email protected].

Sincerely,

CSA Team Lead

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

They have not credited my card back as they stated they would in their letter to you. My bank said if they had done so when the letter was written it would have already shown up. Furthermore, based on my experience with them (they said they were crediting back funds more than four times previously to me) this is not surprising. I don't know if it's because they don't know how to use their computer program or if they are just continuing to be dishonest. I tried contacting them directly but only received an answering machine, and have not gotten a call back (this was two business days ago). Maybe they can send a paper check instead or find out why the credit is not being processed.