Bookspan

Review: I've had an account in the Military Book Club (operated by Direct Brands) for a number of years now. My account number is: [redacted]. I have fulfilled my end of the MBC contract by buying a sufficient number of books during that time. I was sent two books I never ordered in early October, 2013. I checked my MBC account and my balance was 0. I contacted the MBC by email October 5, 2013 to ask why they sent me the books and requested that they cancel my MBC account, which they are required to do under their contract. The sent me a form response, suggesting the books were sent to me in error due to a glitch in their computer system. They said they were "working hard to iron out the kinks with the new website." Nevertheless, they proceeded to charge me $51.46 for the two books (and shipping) that I never ordered. They also refused to cancel my account, instead converting my account to a Member's Choice Plan, which I never requested.

I tried calling the Military Book Club's customer service phone number ###-###-#### but after waiting on hold for half an hour, I hung up. I then sent the MBC a second email once again asking them to reduce my account balance to 0 since I never ordered the books they charged me for and asked them again to close my account. I returned the books to the Military Book Club through the U.S. Postal Service October 16, 2013. I have the receipt for that as well as copies of all correspondence I've exchanged with the Military Book Club.

To date the Military Book Club has refused to reduce my account balance to 0 despite the fact that I have returned (at my own expense and inconvenience) the books they sent to me in error and they refuse to cancel my account.

I believe I have made every reasonable attempt to resolve this matter with the Military Book Club. I have contacted their Customer Service by email only to receive form letters in response. I've tried to call their Customer Service phone number at ###-###-#### but no one there ever see** to answer the phone . I even copied [redacted], **., the Executive Vice President, Legal and Business Affairs, Direct Brands, Inc., in an email I sent to the Military Book Club October 15, 2013 in the hope he or his office might intervene to help out. I never got a response.

Hopefully the Revdex.com will be able to help out. Thank you very much for your assistance with this matter.Desired Settlement: I would like my Military Book Club balance of $51.46 to be reduced to 0 and to have my account, number [redacted], canceled. Again, I never ordered the books for which I have been charged by the Military Book Club and I no longer want any membership in the Military Book Club. Thank you.

Business

Response:

October 29, 2013

Revdex.com

1337 N. Front St.

Harrisburg, PA 17102

Re: Revdex.com Complaint ID [redacted]

Military Book Club Account # [redacted]

[redacted]

[redacted]

[redacted]

Dear **. [redacted]:

I am responding to the inquiry you forwarded for **. [redacted].

Please assure **. [redacted] that we have cleared the balance of $51.46 from his Military Book Club account. The account has now been closed with a zero balance.

We regret that **. [redacted] experienced a delay in resolving this matter. We trust that we have now resolved his concerns.

You may contact me at ###-###-#### with any questions. You may also send an e-mail to [email protected].

Sincerely,

Special Services

Email: [email protected]

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I just checked my Military Book Club account and contrary to what the Military Book Club contends in their response to the Revdex.com, my account remains open and my balance owing is still $51.46.

Thank you.

Regards,

Business

Response:

November 11, 2013

**. [redacted]

Revdex.com

1337 N. Front St.

Harrisburg, PA 17102

Re: Revdex.com Complaint ID [redacted]

Military Book Club Account # [redacted]

[redacted]

[redacted]

[redacted]

Dear **. [redacted]:

I am responding to the inquiry you forwarded for **. [redacted].

The balance of $51.46 has been cleared from **. [redacted]’s MILITARY BOOK CLUB account. The account has now been closed with a zero balance.

We regret that **. [redacted] experienced a delay in resolving this matter. We trust that we have now resolved his concerns.

You may contact me at ###-###-#### with any questions. You may also send an e-mail to [email protected].

Sincerely,

CSA Team Lead

Email: [email protected]

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Contrary to what **. [redacted] asserts, my Military Book Club account remains open with a balance owing of $51.46. This is the second time the Military Book Club representative has sent along a form response alleging that my account has been closed and my balance reduced to zero. The first time was October 29, 2013. Maybe the third time the Military Book Club or its representatives respond to the Revdex.com my Military Book Club account actually will be closed and my balance reduced to zero.

Thank you.

Regards,

Business

Response:

December 4, 2013

**. [redacted]

Revdex.com

1337 N. Front St.

Harrisburg, PA 17102

Re: Revdex.com Complaint ID [redacted]

Military Book Club Account # [redacted]

[redacted]

[redacted]

[redacted]

Dear **. [redacted]:

I am responding to the additional inquiry you forwarded for **. [redacted].

Our systems currently allow canceled members to access their accounts for a period of time after cancellation.

Please assure **. [redacted] that our member account records reflect that his MILITARY BOOK CLUB account has been closed with a zero balance.

Sincerely,

CSA Team Lead

Email: [email protected]

Review: They talked me into trying their products with a minimun of four books per year. I only bought two so now they're charging a contract fee each month that I don't purchase the other two books. I don't remember them telling me that when I signed up. They purposefully waited until after I started. What a rip off.Desired Settlement: DesiredSettlementID: Refund

Elimination of the contract fee as well as cancellation of the membership. They wouldn't let me cancel until I've bought the four books.

Business

Response:

March 25, 2013

Review: I requested a cancellation for my membership because I was frustrated by the company's practice of sending me unwanted merchandise. Since I had a credit card on file, it was billed automatically. After 2 cycles and 2 boxes of unwanted stuff, I contacted them to cancel my membership. No response. Then I contacted American express and only then did I get an answer from QPB, stating that they refunded me my money and cancelling my membership.

1.5 months later, they are billing me for some shipment and saying that I owed them money. I am not paying for a shipment that I did not get or want. And I want nothing more to do with this company.Desired Settlement: 1) No further expectation of payment (especially since I requested a membership cancellation and got an email to the effect)

2) Confirmation that my membership is indeed cancelled

Business

Response:

June 3, 2013

Review: I would like this company to stop pestering me and return all my monies they have taken without my permission. I have no items and I don't want any of their books. I have written to them on numerous occasions asking them to take me off their list and they refuse to do so. They will not even return my e=mails, nor will they answer any of my question. They have used my card without my permission and I still don't know how they got the card number. I repeat, they do not have permission to use the card. I want this issue resolves and all monies returned and extra for the aggravation and illegal use of my card. That is the most aggravating part, they use my card without my permissionDesired Settlement: I would like the company to stop contacting me, do not send me flyers, I want to get off their list for books, and I want my refunds for items I have not received. I informed them on two different occasions to stop sending me books and not to use my charge card. I don't know how they got the card number because I did not give it to them. I have been charged over $100.00 for items that I have not received, nor do I want. I have tried to reach out to the company, but they refuse to answer me. I am going to contact legal assistance due to the fact that the company someone got my credit card number and I did not give it to them. I do think that is illegal. I want a return of my monies and no more contact ever with this company. They are a fraud and a rip-off. If I can sue them for using my card without my permission, I intend to do just that. I believe I am entitled to fees for wrongful use of my card

Business

Response:

June 4, 2013

Review: unauthorized transactions and no refund

On 11/15/2013 I joined black expressions book club. The promotion offered by the book club was, 4 books for $2.00 plus a free tote bag. I placed my order through [redacted]. After not hearing from the company about my books I called 2 weeks later to cancel the order. I was first told by the customer service rep that I had to call [redacted] and [redacted] would send in a request to cancel the order. I called [redacted] and they sent in the request. After [redacted] sent in the request I called black expressions to let them know. the customer service rep tried to get me not to cancel my request and even got the manager involved. After s while the manager gave in and told me the order was cancelled. On 12/12/2013, I checked my bank account and noticed that black expressions had taken out $13.46 out of my bank account causing it to over draft. $13.46 was the exact amount of my original order that I placed. I immediately called black expressions demanding my money back, the first rep I spoke to told me she would email the managers. the second time I called I wait almost 20 minutes to speak with a manager. after speaking to the manager she informed that a refund was made and I should be getting an email from [redacted]. I received the email from [redacted], but I still have not gotten my money back. when I look online I see other reviews from black expressions customers who we victimized just like me.Desired Settlement: I would like my money put back. they had no right to charge me for something when I cancelled the order. They charged me a month after the fact and im very upset

Business

Response:

December 23, 2013

Review: I purchases my first book on-line August 1, 2013. I purchased further books on August 7, August 27, October 3, December 2 and December 18. I paid for all purchases on-line using either my [redacted] or [redacted]. I never received a bill, and none was expected as I paid on-line. In early December I received a bill for all books I had orderd except the most recent with past due charges. I tried to contact customer service via their on-line e-mail, but I could not submit the note after I took the time to write it several time. Note, as of today - January 12, 2014 it still is not working. After holding a very, very long time, I spoke to [redacted], a customer service rep who explained the company had a new system that had created huge issue resending books that were sent out months ago (that luckily did NOT happen to me) and rebilling. He told me I most likely owed nothing. I looked at my [redacted] account and could not readily find the charges, but I paid some with [redacted] and it is hard to identify some of those. He kept saying I owed nothing. I asked him to be sure saying if my charges did not go through on-line even though the site said they did, I would certainly [redacted], but no late charges as it is their issue not mine. He agreed that a supervisor would review my account and get back with me. Of course, that never happened. Today, I opened another bill from them - only the second ever received - with more past due charges. It is very difficult to reach them by phone, and the on-line customer service contact as I said does not work. I will gladly [redacted] if I owe, but no past dues and they certainly better not contact the credit bureau since I thought I had paid and the issues admitedly with their site. I want this resolved and all late fees removed. I am having great difficulty reaching customer service, and they as I said, did not call me back as promised. This is POOR service and their system issues have created a debacle for many.Desired Settlement: Confirm if I owe anything and if so, how much. Remove all late fees and cancel my acount without further obligation.

Business

Response:

January 24, 2014

Review: I want to cancel my contract. I can't submit a request online, as it always just says unable to submit. I can't get ahold of anyone by telephone.

I've tried numerous times to contact customer service to no avail. I fulfilled my commitment over 4 years ago and I want to cancel my membership with this company.Desired Settlement: No setlement I just want to cancel my membership

Business

Response:

Review: On 12/27/13 a payment was made to cover a previous balance of $43.46. This payment included a promo code, provided by the company, for $20.14 off of an order. The total paid was $23.32, once this promo was applied. The company's website processed this payment, and I did receive a conformation email, which can be provided upon request. I also received a confirmation email from [redacted] showing that the payment had been authorized to Science Fiction Book Club.

I then received an invoice in the mail, stating that the balance of $43.46 is still owed. I checked the website, which shows I do not have a balance, and that the payment of $23.32 was made, and is being processed. I emailed customer service and explained the situation and was advised that the [redacted] payment had expired, and that the promo code was not applicable so I would need to pay the full $43.46.

I explained to them that since they honored it the first time for the balance, they should honor it now for this balance, and they refused. I was advised that since this promo only applied to a purchase it couldn't be applied to the previous balance, which does not make sense as technically the previous balance is paying for a purchase.Desired Settlement: I simply want the promo of $20.14 applied to the balance, and then I will reauthorize the payment of $23.32 to clear the account.

Business

Response:

May 21, 2014

Review: Many, many years ago, I requested that Doubleday Book Club remove my account as I was no longer interested in receiving books from them. For several years, I did not receive any correspondence or books. In the last three weeks, I have received two sets of books that I did not request. When I contacted Doubleday, I was told they had no information regarding my request to cancel and that I would have to be responsible for returning the books even though I had not been active for several years.Desired Settlement: I would like for Doubleday to send me a return label for the books since this was their mistake to begin with. I have no problem keeping the books if they do not feel the need to satisfy their customer but I do not intend on paying for them since I did not request them.

Business

Response:

December 2, 2014

Revdex.com

1337 N. Front St.

Harrisburg, PA 17102

Re: Revdex.com Complaint ID # [redacted]

DOUBLEDAY

BOOK CLUB Account #[redacted]

[redacted]

[redacted]

Dear [redacted]:

I am responding to the

inquiry your office forwarded for [redacted].

We have closed [redacted]’

DOUBLEDAY BOOK CLUB account with a zero balance. [redacted] may keep the books she received,

with our compliments.

We trust this resolves [redacted]’

concerns.

You may contact me at ###-###-####

with any questions. You may also send an e-mail to

[email protected].

Sincerely,

Brooke K[redacted]

Correspondence Specialist

Email: [email protected]

Review: I had a membership with Mystery Guild Book Club. I fulfilled the terms of my contract and spoke with customer service in reference to closing my account. In the last 3 weeks, my credit card has been charged $184.82 for books that I never purchased or ordered. I have attempted to write to customer service over 6 times, and call the customer service number listed on the company website over various days. I have not received any response. I have also reached out to the company on [redacted] and other social media. I would like my money refunded as I did not authorize the company to make these charges on my credit card and as I have fulfilled my membership terms. My account # [redacted]. I have NOT received any merchandise for these charges nor do I want any merchandise.Desired Settlement: I want a full refund of the unauthorized charges on my credit card returned ASAP.

Business

Response:

December 2, 2014

Revdex.com

1337 N. Front St.

Harrisburg, PA 17102

Re: Revdex.com Complaint ID # [redacted]

MYSTERY

GUILD BOOK CLUB Account #[redacted]

[redacted]

[redacted]

Dear [redacted]:

I am responding to the

inquiry your office forwarded for [redacted].

Please assure [redacted] that

we have applied a $184.82 refund to her [redacted] card ending in [redacted].

On review, our records show

that when [redacted] joined the Club on May 9, 2014, the purchase commitment

associated with her membership was to buy 4 books at regular Club prices in 1 year. [redacted]’s account shows that she has not

purchased any books towards fulfilling her commitment. The account is open and

active.

We shipped the following 3

Featured Selections to [redacted] automatically since we did not receive

responses from her indicating that she wished to decline the shipments: on October 2, 2014, we shipped Cut and

Thrust/The City/Tom Clancy Support and Defend ($61.94); on

October 21, 2014, we shipped Private: Down Under/Remains of Innocence/The

Old Blue Line/Mean Streak ($60.94); and on November 4, 2014, we

shipped The Lost Key/Festive in Death/The Golem of Hollywood

($61.94). The costs for these shipments

($184.82) were applied to [redacted]’s [redacted] card on file ending in [redacted].

As a courtesy, we have marked

[redacted]’s account as “commitment complete” and closed the account with a

zero balance.

We trust this resolves [redacted]’s concerns.

You may contact me at ###-###-####

with any questions. You may also send an e-mail to

Sincerely,

Brooke K[redacted]

Correspondence Specialist

Email: [redacted]

Review: I have been emailing the Doubleday book club for the past 2 months with no response. I have been a member of their service for almost 20 years. Something has happened within this company within the past year. I want to close my account. I have sent them as of today three emails (through their website). The time period is the past 2 months. I also have paid a balance that I had on 10/23/14 of 12.27 and when I look at my account it still shows that I owe money even though they have taken this amount out of my checking account. At one point and time a few months ago, I wanted to order a few books. I put them in my shopping cart and it stated that the books were $1,000.00 a piece. They redid their website almost a year ago and there has been major issues ever since. I was hoping they would take care of this, I can't really understand why they have chosen not to but I guess they no longer want customers. I really just want my account closed and this will take care of my issue.Desired Settlement: I would like someone to call me and tell me that I have a 0.00 balance on my account and they will be closing it as I have requested x3. I was thinking originally that I wanted a phone call, but I would like a letter so I have it in writing in case anything further comes up.

Business

Response:

December 16, 2014Dear [redacted]:I am responding to the inquiry

your office forwarded for [redacted].Please assure [redacted] that

we have closed her DOUBLEDAY BOOK CLUB account with a zero balance.We

regret that [redacted] experienced difficulty with our website. We appreciate her comments as we are

continually taking steps to improve our members’ online experience.We trust this resolves [redacted]’s concerns.You may contact me at

###-###-#### with any questions. You may also send an e-mail [email protected],Brooke KCorrespondence Specialist

Review: I've been a member of Crafter's Choice book club for several years. Unfortunately there's been an ongoing issue with a Featured Selection book I returned since approximately August 28, 2013. It is now October 9, 2013 and I still haven't been credited for the return. I followed all steps required by Crafter's Choice, contacted customer service and requested a return label. When the label finally arrived (approx. 2+ weeks later) I quickly sent the book back as to not delay them processing my refund of $44.46.It was sent to a Postage Due Unit at [redacted]After waiting an appropriate number of weeks and still not seeing a credit to my original payment method I used the "Contact Us' form on their web site but encountered an issue with that as well. I get a message stating the following "Unable to submit your request. Please, try again later".Well, I've tried countless times to no avail so I believe there must be a technical issue with the web site that needs immediate attention. Calling them directly at ###-###-#### is also futile because it see** nobody knows what is going on. In fact, I've called at least a half dozen times and get put on hold for very long periods (more than 15 minutes).My last phone call to Crafter's Choice was made on Friday October 4, 2013. the customer service rep gave me the following email "[email protected]" and told me to explain what was going on and put it to the attention of **. [redacted] who is the Customer Service Supervisor. I did so and STILL haven't heard back from anyone at all. I'd really like to know why I have not yet been credited the $44.46 that was taken from my account back in August for a book that was returned several weeks ago. I keep getting the same run-around which is getting very old very fast. Revdex.com's help would be greatly appreiciated if you could find out what's going on. I did mention in my last email to **. [redacted] that I would be contacting the Revdex.com.

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I want a full refund in the amount of $44.46 credited back to my original method of payment as soon as possible.

Business

Response:

October 21, 2013

Review: I had a membership for large print books from Doubleday Book Club (my membership with the regular book club has been several years and the large print option was presented to me) and I purchased several books after my initial new membership order. However, I am now on a fixed income and can no longer afford their books. I cancelled my membership by e-mail on September 6, 2012 with Doubleday Large Print and by letter with the regular Doubleday Book Club so I no longer received any mailings or e-mail messages. As of March 27, 2013, a bill was mailed to me for $98.76 and a small flyer to select four books. Today I called the customer service department and she said that I had not fulfilled my contract. However, I feel that I have fulfilled the contract by purchasing several books at a discount price, but the company wants me to purchase the regular-priced books that I cannot afford nor do I wish to purchase any more books from them. According to the customer service rep, the books that I already purchased were under the minimum amount to fullfill the contract ($13.99 each) but the bill I received is charging me $23.19 for each book. I asked for the option to select the minimum amount but she would not comply. I refused to pay the bill and the flyer with their selected books does not offer any authors that I like to read. Also, the order form will not let you redeem any books online so I feel that they are being uncooperative with me. I have been a customer of Doubleday Book Clubs for too long to be treated this way. Thank You.Desired Settlement: I wish to receive other options to fulfill my contract. The books that were offered in the flyer are by authors that I do not read. I would be willing to purchase books that are at the minimum price required but I need to see the selections within that price range. I was not given any option to do so and the customer service representative keep interrupting while I was trying to explain what I wanted.

Business

Response:

April 10, 2013

Review: My problem specifically is with Quality Paperback Book Club. A few weeks ago I was charged $43.45 for goods that I did not want. I understand they have automatic shipments however I did not receive an email telling me to decline anything and there is no record of this shipment on my account. According to my account they have sent me nothing and I'm still required to buy books and yet I was charged over $40 for books I didn't order. I have sent several emails to them and each one that actually gets a response makes no sense. Apparently no one in customer service over there reads emails because no one has explained to me how this happened. The third email that I sent didn't even get a response so now they're just ignoring me. In my opinion this was their mistake and they need to take care of it, I am sick of being ignored and having my issue disregarded. So if there is any way you can assist me that would be wonderful. Thank you and have a good dayDesired Settlement: All I want is someone to explain to me what is going on and to get my money back without having to jump through 10,000 hoops.

Business

Response:

December 4, 2013

Review: Doubleday Book Club charged my accoutn without permission and per their website I have no pending orders so I have no idea what I have been charged for. I have contacted their customer service multiple times to no avail, I just continue to get automated messages. I have also requested to cancel my account and they simply will not tell me what I need to do in order to cancel it.Desired Settlement: I want the charge refunded and my account cancelled.

Business

Response:

January 24, 2014

Review: This company is dunning me for four books: 1/31/14 "Flea Market Chic"; 12/19/13 "Do It Yourself: DIY Ideas"; 12/19/13 "CL The Little Book of Big Decorating"; 12/19/13 "Vintage Tablecloth Quilts". I have emailed proof of payment, payment made via [redacted] and I have mailed hardcopies of said proof and still they are trying to collect.Desired Settlement: Please have them stop dunning me! I have received the stated books and furthermore, they were paid for, by [redacted], at the time of the order.

Business

Response:

July 15, 2014

Review: History Book Club claims will not take late fees for items I never ordered and a fee for a featured selection I never ordered off of my account. I have contacted the company numerous times the first time I was told it was taken care of. The next two times I called other charges I was billed for were dropped but the late fees stayed and the fee for a book from 2013 that was shipped to me and I sent back via the post office which I wrote (did not order- return to sender) has stayed on my account. I was sent another bill, which I received Nov. 06. I asked to speak to a supervisor and he told me that I had to pay the bill. I had received the books eventhough I explained to him I had not. I told him I wanted to enroll in the book club and he argued with me. I was extremely upset by this point called him by a name unfortantely. He brought it on himself.Desired Settlement: I want my bill to $0. I never ordered any books. I sent back any featured selections via the postal service. I have said this to each person I have spoken to. It is ridiulous to be charged late fees for sending back featured selections that were never ordered by the customer. I want to unenroll in the History Book Club.

Business

Response:

December 17, 2014Dear [redacted]:I am responding to the inquiry

your office forwarded for [redacted].Please assure [redacted] that

we have removed the balance from her HISTORY BOOK CLUB account, including all

late charges. The account is now closed with a zero balance.[redacted] may receive up to

two additional mailings from the Club; she may disregard them as they were

already in process prior to us closing her account.We regret that [redacted]

experienced a delay in resolving her concerns.You may contact me at

###-###-#### with any questions. You may also send an e-mail [email protected],Brooke KCorrespondence Specialist

Review: I sent back 2 seperate unopened book orders back in July that were charged to my bank debit card in May of 2013. I have sent them several emails and have spoke to them 2 different times, Aug 21 and again on August 26....each time I called I was told that they were going to refund my debit card and that I needed to allow 3-5 business days however it still has not been refunded to my card. They have the worst customer service I have ever dealt with. I emailed them and it took them over a month to even respond to my email, they don't have a toll free number and everytime i've called i've sat on hold for about an hour before someone helped me. I'm tired of the run around I am getting from them, I just want my money back. The 2 debits were for 44.46 and the other was 42.46...a total of $86.92Desired Settlement: I want the money refunded to my bank debit [redacted].

Business

Response:

September 6, 2013

Review: the Mystery Guild was accidently overpaid via electronic check .The bill was $19.73 and they were paid $1973. they were contacted immedicatley, on 10/7/13. I was assured the payment would be reveresed. Two days later, I called again, I was told I had a $1953.27 credit on my account, I asked to have the money returned and was assured it was being done as I was on the phone. 10/15, I spoke with a supervisor who said the money was absolutley bieng returned that day. I have a list of dates and people I spoke to, all of who lied. to date, I have not recieved any refund. I was told on 10/22/13 a refund check was being mailed to me, it would take 3-5 business days. as of this date, I still have no check/refund. I was told again this morning by Rachael, the supervisor that she would check on it. I would like to press charges or take legal action at this point in time. They practice dishonesty with thier customers, they are decietful and I belive this is now theft/larceny. I have been stonewalled when I ask to speak to someone above the supervisor Racheal and they will not release any information regarding the hierarchy of the company.Desired Settlement: I want my money back in full. I want a bank check federal expressed to my door by tomorrow. I have been patient enough.

Business

Response:

November 8, 2013

Review: Regarding Mystery Guild Book Club...On 11/21 I was charged $57.45 for goods I did not order. I sent an email on 11/24 and got a confirmation email back with reference number [redacted], yet I received no response to this email. On 11/25 I received the package I was charged for and immediately wrote "refused, return to sender" on the box and sent it back. A week later, 12/02, I had received A second package that I also immediately wrote "refused, return to sender" on and sent back. On 12/03 I was charged another $58.45 for the package I had just sent back. So now, as of 12/09 I have sent back two packages and received $0 of the $115.90 they have charged me so far. I have sent several emails regarding this issue and only about half of them get a response. The ones that do get a response were clearly not read as the answer has nothing to do with the subject. For example, I sent an email demanding my money back, after I had already explained that I sent both packages back, and their response was to send me a postage paid return label. When I responded to that stating again that I wanted my money back, I was completely ignored and got no response. Clearly nobody there knows anything about customer service or has any interest in resolving this matter. I am sick of dealing with these people, it's not like I'm asking for something I don't deserve. I did my part, I sent both packages back and now they need to do their part and give me my refund, it should not be taking this long.Desired Settlement: All I want is for them to refund me $140.90. $115.90 for the products I already sent back and an additional $25 for overdraft fees charged to me due to them charging me without permission and not refunding me in a timely manner

Business

Response:

December 10, 2013