Bookspan

Review: I have been emailing the Doubleday book club for the past 2 months with no response. I have been a member of their service for almost 20 years. Something has happened within this company within the past year. I want to close my account. I have sent them as of today three emails (through their website). The time period is the past 2 months. I also have paid a balance that I had on 10/23/14 of 12.27 and when I look at my account it still shows that I owe money even though they have taken this amount out of my checking account. At one point and time a few months ago, I wanted to order a few books. I put them in my shopping cart and it stated that the books were $1,000.00 a piece. They redid their website almost a year ago and there has been major issues ever since. I was hoping they would take care of this, I can't really understand why they have chosen not to but I guess they no longer want customers. I really just want my account closed and this will take care of my issue.Desired Settlement: I would like someone to call me and tell me that I have a 0.00 balance on my account and they will be closing it as I have requested x3. I was thinking originally that I wanted a phone call, but I would like a letter so I have it in writing in case anything further comes up.

Business

Response:

December 16, 2014Dear [redacted]:I am responding to the inquiry

your office forwarded for [redacted].Please assure [redacted] that

we have closed her DOUBLEDAY BOOK CLUB account with a zero balance.We

regret that [redacted] experienced difficulty with our website. We appreciate her comments as we are

continually taking steps to improve our members’ online experience.We trust this resolves [redacted]’s concerns.You may contact me at

###-###-#### with any questions. You may also send an e-mail [email protected],Brooke KCorrespondence Specialist

Review: I had a membership with Mystery Guild Book Club. I fulfilled the terms of my contract and spoke with customer service in reference to closing my account. In the last 3 weeks, my credit card has been charged $184.82 for books that I never purchased or ordered. I have attempted to write to customer service over 6 times, and call the customer service number listed on the company website over various days. I have not received any response. I have also reached out to the company on [redacted] and other social media. I would like my money refunded as I did not authorize the company to make these charges on my credit card and as I have fulfilled my membership terms. My account # [redacted]. I have NOT received any merchandise for these charges nor do I want any merchandise.Desired Settlement: I want a full refund of the unauthorized charges on my credit card returned ASAP.

Business

Response:

December 2, 2014

Revdex.com

1337 N. Front St.

Harrisburg, PA 17102

Re: Revdex.com Complaint ID # [redacted]

MYSTERY

GUILD BOOK CLUB Account #[redacted]

[redacted]

[redacted]

Dear [redacted]:

I am responding to the

inquiry your office forwarded for [redacted].

Please assure [redacted] that

we have applied a $184.82 refund to her [redacted] card ending in [redacted].

On review, our records show

that when [redacted] joined the Club on May 9, 2014, the purchase commitment

associated with her membership was to buy 4 books at regular Club prices in 1 year. [redacted]’s account shows that she has not

purchased any books towards fulfilling her commitment. The account is open and

active.

We shipped the following 3

Featured Selections to [redacted] automatically since we did not receive

responses from her indicating that she wished to decline the shipments: on October 2, 2014, we shipped Cut and

Thrust/The City/Tom Clancy Support and Defend ($61.94); on

October 21, 2014, we shipped Private: Down Under/Remains of Innocence/The

Old Blue Line/Mean Streak ($60.94); and on November 4, 2014, we

shipped The Lost Key/Festive in Death/The Golem of Hollywood

($61.94). The costs for these shipments

($184.82) were applied to [redacted]’s [redacted] card on file ending in [redacted].

As a courtesy, we have marked

[redacted]’s account as “commitment complete” and closed the account with a

zero balance.

We trust this resolves [redacted]’s concerns.

You may contact me at ###-###-####

with any questions. You may also send an e-mail to

Sincerely,

Brooke K[redacted]

Correspondence Specialist

Email: [redacted]

Review: Many, many years ago, I requested that Doubleday Book Club remove my account as I was no longer interested in receiving books from them. For several years, I did not receive any correspondence or books. In the last three weeks, I have received two sets of books that I did not request. When I contacted Doubleday, I was told they had no information regarding my request to cancel and that I would have to be responsible for returning the books even though I had not been active for several years.Desired Settlement: I would like for Doubleday to send me a return label for the books since this was their mistake to begin with. I have no problem keeping the books if they do not feel the need to satisfy their customer but I do not intend on paying for them since I did not request them.

Business

Response:

December 2, 2014

Revdex.com

1337 N. Front St.

Harrisburg, PA 17102

Re: Revdex.com Complaint ID # [redacted]

DOUBLEDAY

BOOK CLUB Account #[redacted]

[redacted]

[redacted]

Dear [redacted]:

I am responding to the

inquiry your office forwarded for [redacted].

We have closed [redacted]’

DOUBLEDAY BOOK CLUB account with a zero balance. [redacted] may keep the books she received,

with our compliments.

We trust this resolves [redacted]’

concerns.

You may contact me at ###-###-####

with any questions. You may also send an e-mail to

[email protected].

Sincerely,

Brooke K[redacted]

Correspondence Specialist

Email: [email protected]

Review: This company duplicately processed payment for an order placed two weeks after the original order was placed and paid for. It has been over one month since I brought this to their attention, five phone calls spanning between 45min and an hour, promises that they error was being corrected and I would see the funds returned to my bank account. None of that has happened. I have left repeated requests for a call back with an update on what was going on. I sent copies of bank records to show their error and was told this was a computer error on a new system they were "learning" and they would fix it, to check back within 2-3 business days but so far it has been five weeks since the error occurred and over one month since I brought it their attention and it still has not been rectified. I should not have to spend 45 min to an hour PER phone call REPEATEDLY only to be lied about what they were doing to help return fund which were STOLEN (processed unauthorized) from my bank account. UNACCEPTABLE! It is one thing to have a mistake made but I should not have to struggle to get it rectified, especially when your company is in agreement that the error was on their part.Desired Settlement: AT A MINIMUM… RETURN THE FUNDS TAKEN FROM MY ACCOUNT UNAUTHORIZED! In addition, considering the trouble this has caused CANCEL my membership to the Military Book Club. I can not in good faith and confidence provide a company such as this payment information in the future without fear that it will be fraudulently used.

Business

Response:

October 1, 2013

Revdex.com

1337 N. Front St.

Harrisburg, PA 17102

Re: Revdex.com Complaint ID [redacted]

[redacted]

Military Book Club Account # [redacted]

[redacted]

[redacted]

Dear **. [redacted]:

I am responding to the inquiry your office forwarded for [redacted]. [redacted].

On review, our records show that when [redacted]. [redacted] enrolled in the Military Book Club via our website on June 12, 2012, she selected the credit/debit card payment option that authorized us to charge the [redacted] provided for all future orders and charges related to her membership.

We inadvertently charged [redacted]. [redacted]’s [redacted] twice, on June 14, 2013 and July 15, 2013, in the amount of $24.00 and $96.99 (for a total of $120.99) for A Higher Call and Prague Winter – C.

As noted in [redacted]. [redacted]’s statement, we experienced delays in responding to our members’ inquiries due to an update of our website and customer records. We apologize to [redacted]. [redacted] for the delays she experienced in resolving this matter.

As an accommodation, we have issued a credit of $120.99 to [redacted]. [redacted]’s [redacted]. The Military Book Club account has been closed with a zero balance.

We trust this resolves [redacted]. [redacted]’s concerns.

You may contact me at ###-###-#### with any questions. You may also send an e-mail to [email protected].

Sincerely,

CSA Team Lead

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

They have not credited my card back as they stated they would in their letter to you. My bank said if they had done so when the letter was written it would have already shown up. Furthermore, based on my experience with them (they said they were crediting back funds more than four times previously to me) this is not surprising. I don't know if it's because they don't know how to use their computer program or if they are just continuing to be dishonest. I tried contacting them directly but only received an answering machine, and have not gotten a call back (this was two business days ago). Maybe they can send a paper check instead or find out why the credit is not being processed.

Review: I joined home Style Books, AKA Direct Brands, Inc. I ordered books on a regular basis, to fulfill my commitment. I always purchased books using any special sales, & special offers such as buy 1 get 1 free or free shipping, or other special offers. Due to the Holidays I inadvertently forgot to order the remaining books in my commitment by the time specified.

On OR about January 18, 2013, I received a letter from Home Style Books stating that I had been charged $72.51 (on my debit card), stating this covered the 3 remaining books I had to fulfill my commitment. As instructed I placed an order that added to close but less than $72.51, leaving enough to cover shipping & handling. So as I have always done, I placed my order which included for every 2 books, I would receive a free book. As I have stated I always used special promotions etc. I received my books today, all they sent was 3 books & another on back order. When I called to enquirer (the total of the 3 books was $ 52.89), I was told that I was not eligible for the special purchases, because I had not completed my commitment, I was not due a refund for the remaining amount & the back ordered book had already been cancelled. I of course cancelled my membership effective, immediately.Desired Settlement: I just want my order honored. I have always placed my order in the same fashion, I do not think it is very business common sense. If I can't get the books as ordered they should refund my money & allow me to complete my commitment.

Business

Response:

March 6, 2013

[redacted]

Dear [redacted]:

I am responding to the inquiry your office forwarded for [redacted].

On review, our records show that [redacted] enrolled in HOMESTYLE BOOKS CLUB via our website on January 18, 2012. The purchase commitment associated with the account was to buy four books, each at a regular Club price of at least $13.99, within one year from the date of enrollment.

On July 27, 2012, an order for Chinese, Celtic & Ornamental Knots was shipped to [redacted] The charge of $27.26 was applied to [redacted]’s MasterCard on file ($22.99 for the book, a $2.49 shipping and processing charge, plus $1.78 tax). This purchase reduced [redacted]s purchase commitment from four books to three books.

On December 4, 2012, we sent an email to the email address provided ([redacted]) stating that: your membership term will soon expire and we noticed that you still need to buy three books to complete your purchase obligation. If you don’t fulfill your purchase obligation, you will be billed for three books at an average Club price (including shipping & processing and any applicable sales tax).

When the purchase commitment was not completed by January 18, 2013, we billed the amount of $72.51 for the three books remaining in the purchase commitment to [redacted]’s MasterCard. This entitled [redacted] to select her three remaining commitment selections with no additional charge.

On February 22, 2013, we shipped an order for the three remaining commitment selections: The Best Of Me, When God Steps In-Miracles Happen and Healing Words From Angels.

A fourth book, Angels and Heroes: True Stories From The Front Line was on back order and was subsequently canceled. As a courtesy, we are sending a copy of this book to [redacted] with our compliments.

On February 25, 2013, we shipped an order for Realms Of The Earth Angels ($4.99) and A Book Of Angels ($3.99) to [redacted] The charge of $9.61 ($8.98 for the books, plus $.63 tax) was applied to [redacted]’s MasterCard.

If the six books noted above would have been processed under the offer to Buy two books at regular Club price and receive 1 book free, the total cost of the order would have been $63.02 ($44.96 for the books, $13.95 for shipping and processing, plus $4.11 tax).

As an accommodation, we have issued a credit of $19.10 to [redacted]’s MasterCard to refund the difference between the charges of $72.51 and $9.61 (a total of $82.12), and the charge of $63.02 for the six books processed under the special offer.

[redacted]’s account is closed with a zero balance. She may disregard any additional Club notices that she receives.

We trust this resolves [redacted]’s concerns.

You may contact [redacted] in our Executive Customer Relations Office at [redacted]with any questions. You may also send an e-mail to [redacted]

Sincerely,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Although I did not receive a message saying that I needed to purchase 2-3 more books to fulfill my obligation. I just won't do any further business with them.

Regards,

Apparently, a year or more ago, BOMC,
of which I had been a member for years, merged with Literary Guild. The written notice we received stated that only the Name had changed- account numbers & policies would stay the same. BOMC had a 'Bonus Point'/system wherein the more books you bought, the more points you earned towards getting a free book. You were also given the option of not receiving 'featuered' books automatically & allowed
to be Billed for books instead of charging them upon ordering them, which we did.
That Option was dropped without notice last spring.
Two months ago, I saw a charge to my checking account for $27.98 from a business called Bookspan that I did not recognize. I called PayPal & they were unable to provide any details about what the transaction was for, or anything else. after investigating the claim, the money was refunded to us. But the same charge appeared this month, on 7/11. PayPal advised me to Once Again change my password, etc to stop the charge, but still could not give me any details as to what the transaction was for, etc. My only clue was phone number, 212-930-4528, which disconnected as soon as the number was dialed, & the fact that the business' name was in part 'book'.
I checked my account with Literary Guild, but saw nothing there. I called them & after a long wait & discussion I was given another phone number to call-800-747-4105. A woman named Carson informed me that the charges were for their 'Bonus Points/ Rewards system' in which they debit your account $13.99 x 2 so that you can order books at the 'bonus price' of $13.99! This was automatically started in June because I DID NOT RESPOND to their 'Introduction' of this new policy in 10 days! In other words, I did not Authorize the automatic debit.
Bookspan has agreed to refund the $27.98 to our account & to change our account back to the way it was originally set up, discontinuing the 'Bonus Points' gambit. We will be watching for this to take place.

Review: I would like this company to stop pestering me and return all my monies they have taken without my permission. I have no items and I don't want any of their books. I have written to them on numerous occasions asking them to take me off their list and they refuse to do so. They will not even return my e=mails, nor will they answer any of my question. They have used my card without my permission and I still don't know how they got the card number. I repeat, they do not have permission to use the card. I want this issue resolves and all monies returned and extra for the aggravation and illegal use of my card. That is the most aggravating part, they use my card without my permissionDesired Settlement: I would like the company to stop contacting me, do not send me flyers, I want to get off their list for books, and I want my refunds for items I have not received. I informed them on two different occasions to stop sending me books and not to use my charge card. I don't know how they got the card number because I did not give it to them. I have been charged over $100.00 for items that I have not received, nor do I want. I have tried to reach out to the company, but they refuse to answer me. I am going to contact legal assistance due to the fact that the company someone got my credit card number and I did not give it to them. I do think that is illegal. I want a return of my monies and no more contact ever with this company. They are a fraud and a rip-off. If I can sue them for using my card without my permission, I intend to do just that. I believe I am entitled to fees for wrongful use of my card

Business

Response:

June 4, 2013

Review: I requested a cancellation for my membership because I was frustrated by the company's practice of sending me unwanted merchandise. Since I had a credit card on file, it was billed automatically. After 2 cycles and 2 boxes of unwanted stuff, I contacted them to cancel my membership. No response. Then I contacted American express and only then did I get an answer from QPB, stating that they refunded me my money and cancelling my membership.

1.5 months later, they are billing me for some shipment and saying that I owed them money. I am not paying for a shipment that I did not get or want. And I want nothing more to do with this company.Desired Settlement: 1) No further expectation of payment (especially since I requested a membership cancellation and got an email to the effect)

2) Confirmation that my membership is indeed cancelled

Business

Response:

June 3, 2013

Review: On 12/27/13 a payment was made to cover a previous balance of $43.46. This payment included a promo code, provided by the company, for $20.14 off of an order. The total paid was $23.32, once this promo was applied. The company's website processed this payment, and I did receive a conformation email, which can be provided upon request. I also received a confirmation email from [redacted] showing that the payment had been authorized to Science Fiction Book Club.

I then received an invoice in the mail, stating that the balance of $43.46 is still owed. I checked the website, which shows I do not have a balance, and that the payment of $23.32 was made, and is being processed. I emailed customer service and explained the situation and was advised that the [redacted] payment had expired, and that the promo code was not applicable so I would need to pay the full $43.46.

I explained to them that since they honored it the first time for the balance, they should honor it now for this balance, and they refused. I was advised that since this promo only applied to a purchase it couldn't be applied to the previous balance, which does not make sense as technically the previous balance is paying for a purchase.Desired Settlement: I simply want the promo of $20.14 applied to the balance, and then I will reauthorize the payment of $23.32 to clear the account.

Business

Response:

May 21, 2014

Review: They talked me into trying their products with a minimun of four books per year. I only bought two so now they're charging a contract fee each month that I don't purchase the other two books. I don't remember them telling me that when I signed up. They purposefully waited until after I started. What a rip off.Desired Settlement: DesiredSettlementID: Refund

Elimination of the contract fee as well as cancellation of the membership. They wouldn't let me cancel until I've bought the four books.

Business

Response:

March 25, 2013

Review: I want to cancel my contract. I can't submit a request online, as it always just says unable to submit. I can't get ahold of anyone by telephone.

I've tried numerous times to contact customer service to no avail. I fulfilled my commitment over 4 years ago and I want to cancel my membership with this company.Desired Settlement: No setlement I just want to cancel my membership

Business

Response:

Review: Doubleday Book Club charged my accoutn without permission and per their website I have no pending orders so I have no idea what I have been charged for. I have contacted their customer service multiple times to no avail, I just continue to get automated messages. I have also requested to cancel my account and they simply will not tell me what I need to do in order to cancel it.Desired Settlement: I want the charge refunded and my account cancelled.

Business

Response:

January 24, 2014

Review: My problem specifically is with Quality Paperback Book Club. A few weeks ago I was charged $43.45 for goods that I did not want. I understand they have automatic shipments however I did not receive an email telling me to decline anything and there is no record of this shipment on my account. According to my account they have sent me nothing and I'm still required to buy books and yet I was charged over $40 for books I didn't order. I have sent several emails to them and each one that actually gets a response makes no sense. Apparently no one in customer service over there reads emails because no one has explained to me how this happened. The third email that I sent didn't even get a response so now they're just ignoring me. In my opinion this was their mistake and they need to take care of it, I am sick of being ignored and having my issue disregarded. So if there is any way you can assist me that would be wonderful. Thank you and have a good dayDesired Settlement: All I want is someone to explain to me what is going on and to get my money back without having to jump through 10,000 hoops.

Business

Response:

December 4, 2013

Review: History Book Club claims will not take late fees for items I never ordered and a fee for a featured selection I never ordered off of my account. I have contacted the company numerous times the first time I was told it was taken care of. The next two times I called other charges I was billed for were dropped but the late fees stayed and the fee for a book from 2013 that was shipped to me and I sent back via the post office which I wrote (did not order- return to sender) has stayed on my account. I was sent another bill, which I received Nov. 06. I asked to speak to a supervisor and he told me that I had to pay the bill. I had received the books eventhough I explained to him I had not. I told him I wanted to enroll in the book club and he argued with me. I was extremely upset by this point called him by a name unfortantely. He brought it on himself.Desired Settlement: I want my bill to $0. I never ordered any books. I sent back any featured selections via the postal service. I have said this to each person I have spoken to. It is ridiulous to be charged late fees for sending back featured selections that were never ordered by the customer. I want to unenroll in the History Book Club.

Business

Response:

December 17, 2014Dear [redacted]:I am responding to the inquiry

your office forwarded for [redacted].Please assure [redacted] that

we have removed the balance from her HISTORY BOOK CLUB account, including all

late charges. The account is now closed with a zero balance.[redacted] may receive up to

two additional mailings from the Club; she may disregard them as they were

already in process prior to us closing her account.We regret that [redacted]

experienced a delay in resolving her concerns.You may contact me at

###-###-#### with any questions. You may also send an e-mail [email protected],Brooke KCorrespondence Specialist

Review: I've been a member of Crafter's Choice book club for several years. Unfortunately there's been an ongoing issue with a Featured Selection book I returned since approximately August 28, 2013. It is now October 9, 2013 and I still haven't been credited for the return. I followed all steps required by Crafter's Choice, contacted customer service and requested a return label. When the label finally arrived (approx. 2+ weeks later) I quickly sent the book back as to not delay them processing my refund of $44.46.It was sent to a Postage Due Unit at [redacted]After waiting an appropriate number of weeks and still not seeing a credit to my original payment method I used the "Contact Us' form on their web site but encountered an issue with that as well. I get a message stating the following "Unable to submit your request. Please, try again later".Well, I've tried countless times to no avail so I believe there must be a technical issue with the web site that needs immediate attention. Calling them directly at ###-###-#### is also futile because it see** nobody knows what is going on. In fact, I've called at least a half dozen times and get put on hold for very long periods (more than 15 minutes).My last phone call to Crafter's Choice was made on Friday October 4, 2013. the customer service rep gave me the following email "[email protected]" and told me to explain what was going on and put it to the attention of **. [redacted] who is the Customer Service Supervisor. I did so and STILL haven't heard back from anyone at all. I'd really like to know why I have not yet been credited the $44.46 that was taken from my account back in August for a book that was returned several weeks ago. I keep getting the same run-around which is getting very old very fast. Revdex.com's help would be greatly appreiciated if you could find out what's going on. I did mention in my last email to **. [redacted] that I would be contacting the Revdex.com.

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I want a full refund in the amount of $44.46 credited back to my original method of payment as soon as possible.

Business

Response:

October 21, 2013

Review: This company is dunning me for four books: 1/31/14 "Flea Market Chic"; 12/19/13 "Do It Yourself: DIY Ideas"; 12/19/13 "CL The Little Book of Big Decorating"; 12/19/13 "Vintage Tablecloth Quilts". I have emailed proof of payment, payment made via [redacted] and I have mailed hardcopies of said proof and still they are trying to collect.Desired Settlement: Please have them stop dunning me! I have received the stated books and furthermore, they were paid for, by [redacted], at the time of the order.

Business

Response:

July 15, 2014

Review: I had a membership for large print books from Doubleday Book Club (my membership with the regular book club has been several years and the large print option was presented to me) and I purchased several books after my initial new membership order. However, I am now on a fixed income and can no longer afford their books. I cancelled my membership by e-mail on September 6, 2012 with Doubleday Large Print and by letter with the regular Doubleday Book Club so I no longer received any mailings or e-mail messages. As of March 27, 2013, a bill was mailed to me for $98.76 and a small flyer to select four books. Today I called the customer service department and she said that I had not fulfilled my contract. However, I feel that I have fulfilled the contract by purchasing several books at a discount price, but the company wants me to purchase the regular-priced books that I cannot afford nor do I wish to purchase any more books from them. According to the customer service rep, the books that I already purchased were under the minimum amount to fullfill the contract ($13.99 each) but the bill I received is charging me $23.19 for each book. I asked for the option to select the minimum amount but she would not comply. I refused to pay the bill and the flyer with their selected books does not offer any authors that I like to read. Also, the order form will not let you redeem any books online so I feel that they are being uncooperative with me. I have been a customer of Doubleday Book Clubs for too long to be treated this way. Thank You.Desired Settlement: I wish to receive other options to fulfill my contract. The books that were offered in the flyer are by authors that I do not read. I would be willing to purchase books that are at the minimum price required but I need to see the selections within that price range. I was not given any option to do so and the customer service representative keep interrupting while I was trying to explain what I wanted.

Business

Response:

April 10, 2013

Review: Book Club

Have been having many proble** with billing and shipments over the past about year or so.

I called again on 6/17 because I hadn't been receiving my shipments.

I spoke to a cust. svc. agent who said he needed the 3 digit code off my card.

I gave it to him and he processed my order for the next book.

This book is now been shipped but not received. The payment went through on my card and bank statement.

Today, 6.23.14 I received a bill... When I called 6/17 - there was nothing due - now that I ordered another book, all of a sudden I have a payment passed due?

I made 2 payments in March - then never received another book - which is why I was calling on 6/17 to begin with.

I never received a bill since March either - but now supposedly I owe for a book in March????

This doesn't make sense.

I was also supposed to have a credit coming from a supervisor I spoke to ([redacted]) which was never credited.

Before this book club was "[redacted]" and I didn't have all the proble** I've had with this company that took over [redacted].Desired Settlement: I would like the $9.95 credited.

I would also like for my shipments to go out monthly as scheduled, in the order they are scheduled, and billed as scheduled.

A phone call would also be appreciated.

Business

Response:

July 8, 2014

**. [redacted]

Revdex.com

1337 N. Front St.

Harrisburg, PA 17102

Re: Revdex.com Complaint ID [redacted]

BOMC2 Account #[redacted]

[redacted]

Dear **. [redacted]:

I am responding to the inquiry your

office forwarded for **. [redacted].

Please

note that on June 26, 2014, we contacted **. [redacted] via phone to discuss her

inquiry.

It

appears that we did not ship **. [redacted]’ orders for Cunningham’s Magical

Sampler on April 24, 2014, and The Collage Workbook on May 23, 2014,

because we were unable to process the orders using **. [redacted]’ credit card.

On

June 20, 2014, The Collage Workbook was reordered and paid for using another

credit card.

We

have updated **. [redacted]’ credit card information in our system. On June 30, 2014, we shipped Rustic Wrappings

and applied the charge to **. [redacted]’ updated card number.

We

trust this resolves **. [redacted]’ concerns.

You

may contact me at ###-###-#### with any questions. You may also send

an e-mail to [email protected].

Sincerely,

Correspondence Specialist

Email: [email protected]

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Review: To Whom It May Concern,

On October 30th, I received an e-mail from [redacted] informing me of a payment being initiated. The payment was from me to the Science Fiction Book Club (SFBC). Several days later, I received notification of three additional payments from me to the Science Fiction Book Club. The charges were for $39.46, $39.46, $42.46 and $34.96. The first charge was initiated but never completed. Therefore, the total amount of money withdrawn from my account was $116.88.

To my knowledge, I had not ordered anything from the SFBC, and had declined their monthly “Featured Selections,” which will ship automatically if not declined. I contacted the SFBC to inquire as to what these charges were in relation to.

During the first conversation I had with SFBC’s Customer Support, they informed me they had no record of any transactions. The support agent recommended I wait a few days, and then call back, at which point she hoped the transaction would post for them. I did call back, perhaps a week later.

Before I called back, however, four books had arrived in the mail. I immediately took them back to the Post Office with “Return to Sender” written on the packages. I informed the support agent I spoke to the second time of this. She informed me that during October and September, there had been a “glitch” with their website, whereby any Featured Selections which were declined, were not registered. In other words, even though I had declined being sent these books, the system did not see it as such, and I was shipped, and charged for, them. I asked for a refund to be initiated, since I had already returned the books. The support agent informed me that this would be done, and to wait up to eight business days for it to be completed.

On November 29th, having still not seen any action on [redacted], or my bank account, to return the charges to me, I called Customer Support again. I informed them of what had transpired, and informed them I still had not received a refund. It was at this point, that the support agent discovered I had two open accounts with them, one of which had no transaction history, and one of which did. She told me that the history showed a refund had already been initiated. She closed one of the accounts for me, leaving active the account on which the charges were made and the refund initiated. The agent told me to wait several business days to see the refund post.

On December 19th, having still not seen any action on [redacted], or my bank account, to return the charges to me, I called Customer Support yet again. The support agent I spoke to informed me that a refund had already been initiated previously. I told her that I had been told that before, and that nothing had been done to this effect. I told her that when I take action through [redacted] for something, it shows up immediately on the site as having been initiated. Since [redacted] was the medium through which the charge was made, it will also be the medium through which a refund is made. I informed her that this demonstrated to me that nothing had been done to refund me my money. I told her I would give the SFBC until the end of business on December 24th to refund my money, before I reported the incident to [redacted] and the Revdex.com. I am writing this on December 30th, having given them more than enough time to take action.Desired Settlement: I am asking for nothing more than the return of the money charged to me for products I did not willfully purchase totaling $116.88. The purchase was made as the result of a malfunction with SFBC’s website, which a representative of theirs admitted and took responsibility for. I have given the SFBC more than adequate time, and have communicated with them on four separate times, to resolve this issue. To my knowledge, they have done absolutely nothing to that end.

Business

Response:

January 20, 2014

Review: Regarding Mystery Guild Book Club...On 11/21 I was charged $57.45 for goods I did not order. I sent an email on 11/24 and got a confirmation email back with reference number [redacted], yet I received no response to this email. On 11/25 I received the package I was charged for and immediately wrote "refused, return to sender" on the box and sent it back. A week later, 12/02, I had received A second package that I also immediately wrote "refused, return to sender" on and sent back. On 12/03 I was charged another $58.45 for the package I had just sent back. So now, as of 12/09 I have sent back two packages and received $0 of the $115.90 they have charged me so far. I have sent several emails regarding this issue and only about half of them get a response. The ones that do get a response were clearly not read as the answer has nothing to do with the subject. For example, I sent an email demanding my money back, after I had already explained that I sent both packages back, and their response was to send me a postage paid return label. When I responded to that stating again that I wanted my money back, I was completely ignored and got no response. Clearly nobody there knows anything about customer service or has any interest in resolving this matter. I am sick of dealing with these people, it's not like I'm asking for something I don't deserve. I did my part, I sent both packages back and now they need to do their part and give me my refund, it should not be taking this long.Desired Settlement: All I want is for them to refund me $140.90. $115.90 for the products I already sent back and an additional $25 for overdraft fees charged to me due to them charging me without permission and not refunding me in a timely manner

Business

Response:

December 10, 2013