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Bookspan Reviews (765)

Review: I signed up with Doubleday Book Club. Within a few months they began auto-shipping books to me that I did not order and charging them to my debit card. I have sent several messages to customer service stating that I did not authorize these charges and I returned all books that were auto-shipped. They have done this multiple times so I ordered the remaining books required by purchase commitment so that my commitment was fulfilled. I then sent a request to cancel my account and stated that I do not authorize any further transaction. They never responded to my request nor did they answer their phones. Their website is showing I still have 2 more to buy despite my receipts and evidence that I have met their agreement with purchases that I actually did make. They not only did not cancel my account or respond to my multiple emails, they charged my account again for books that I did not order, and did so after I clearly wrote that I do not authorize any further transaction. I still have not been refunded for the books I sent back to them that were auto shipped. I am now working with my bank to get the money back (which totals over $170.00) and to make sure they cannot debit my account again. I do not know how they can justify doing this but it is obviously a scam meant to target people who do not regularly check their bank accounts and keep records. I will also state that after the first time they did this I wrote to customer service via their website email that I do not authorize any transaction where books are auto shipped to me. I was very clear on this. Also charges for auto-shipped books do NOT show up in your order history or accounts page on their website. Why are they hiding this?Desired Settlement: I would like this company investigated for its business practices. I am a young woman who is thorough in my banking and budgeting however I fear for older people who sign up for such companies and are easily taken advantage of and do not regularly maintain their accounts. Charges for auto-shipped books do not appear on your account page on www.doubledaybookblub.com and unless you look at your bank statements you do not even know that you were charged.

Business

Response:

July 23,

2014

Review: I got a letter in the mail stating that due to a system error my payment was never processed in December. They insured it wasn't a duplicate and I was asked to pay again. I did that in March. Now I get a letter stating my payment is past due and a $3 fee was added. What I didn't realize was the price I paid in March had a $3 fee added also, even though it was their system error. They have email as a means to contact them but they never respond. Not only shouldn't I be charged a late fee for their system problems, I think they should have to refund me the $3 they charged on the second payment I made.

Product_Or_Service: Book order

Order_Number: [redacted]

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I can't be asked to pay for the same book 3 times, each time adding $3 for lateness. If their system isn't working it's up to them to fix it not charge me continuously until it actually works for them. This book was purchased on the 3rd of December, it's now the end of June.

Business

Response:

July 8,

2014

Review: This complaint is regarding Doubleday Book Club, an affiliate/subsidiary of Direct Brands.

I am a member of Doubleday, which is a service that provides discounted books and is subject to a "fulfillment obligation" where you have to purchase a few books at member edition prices and that completes your membership. I was fully aware that I had to buy 3 books at member edition prices.

I bought 3 books that I wanted and thought my membership would be fulfilled. It turns out that only 1 out of the 3 "counted" and that there are additional rules I had to follow in order to make my purchase count. Now, Doubleday has indicated that I need to buy 2 more books to fulfill the membership - and I only have until March 29, 2013 to do so.

When I added the 3 books to my shopping cart, the website did not indicate that it wouldn't count towards my obligation. I feel this is totally wrong. The site led me to believe that the books would count, and come to find out they didn't and I wasn't notified at check out.

When I tried to resolve this issue with Customer Service, they gave me some generic response that I had to go deep into the website terms and conditions to understand that only books $9.99 and above counted.

I am not arguing against their membership terms. I am merely arguing that not being upfront to customers that their books don't count leads customers to purchase books they don't want and are stuck with - and Doubleday is making a lot of money with this method. I think it's unethical and irresponsible. Hiding these rules deep within the website and neglecting to warn customers prior to purchasing is a bad business practice.

I am now forced to buy 2 additional books, which I ordered on 3/11/13. If the company properly disclosed the membership information at checkout, I wouldn't have to purchase these books.

Thanks for your time.Desired Settlement: I would like a few things:

1. The company should change their website to indicate at checkout if a book satisfies the requirement. Or indicate it when the book is added to the cart for purchase.

2. I would like a refund/billing adjustment for the 2 books the company coerced me to purchase today. (These 2 books are after the 3 I already bought...)

3. I would like Doubleday to close my account with no further contact.

Business

Response:

March 25, 2013

Review: In September 2013 I placed an order from [redacted]. I received the order two weeks later than what they promised, so in that time I purchased the book elsewhere. I promptly returned the book in October 2013, per the customer service department. I have been receiving bills for this book, and when I've called customer service I've been put on hold and they never got back to me, or they've never even answered, or I've been told they'll look into it and get back to me. I have sent numerous emails in the past week explaining my issue and no one is helping me. They keep telling me they "are unable to assist you with the credit of the referenced items. Our policy states that we cannot offer refunds for items returned after 120 days." I have tried time and time again to explain I returned this item in 2013 and thought it was taken care of until I just started receiving the bills for it. I'm not past the 120 days - I returned it within three days of receiving it! I have about seven emails from the company and each one says the same thing - they're not even reading what I'm writing. And to top it off, I received ANOTHER bill - with late fees!!! - from them today for this item! I returned this book over a year ago and this company just keeps harassing me with bills and ridiculous emails that don't even touch on my issues.Desired Settlement: Please remove the account balance of $23.82 from account [redacted] and then close my account.

Business

Response:

February 5, 2015

Ms. [redacted]

Revdex.com

1337 N. Front St.

Harrisburg, PA 17102

RE: Revdex.com Complaint ID [redacted]

[redacted] Account #[redacted]

York,

PA 17404

Dear Ms. [redacted]:

I am responding to the inquiry

your office forwarded for Mrs. [redacted].

Though Mrs. [redacted] mentioned

a THE [redacted] account in her complaint, the account number she

provided corresponds with her [redacted] account.

Please assure Mrs. [redacted]

that we have credited her [redacted] account in the amount of $23.82. The

account has been closed with a zero balance.

Mrs. [redacted]’s [redacted]

account is active and in good standing with a zero balance. If Mrs. [redacted]

would like to close her [redacted] account, she may contact me directly and

I will assist her personally.

We trust this resolves Mrs.

[redacted]’s concerns.

If you have any further

questions or concerns, you may contact me by phone at ###-###-#### or you may

email

[redacted].

Sincerely,

Rachel H[redacted]

Correspondence Specialist

Phone: ###-###-####

Fax: ###-###-####

Email: [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: After several requests to discontinue any and all membership, on my part by email, these people keep sending books and billing me for them. My emails were responded to with the agreement to discontinue service. However, more books have arrived.Desired Settlement: I did not and do not want books. I've asked repeatedly to be dropped from their lists. ->No More Books, No Bills !!

Business

Response:

[redacted]

Review: apparently my decline of there monthly book specials was missed by their system so I was charged for the monthly featured selection. I contact the company as soon as the charge appeared on my account, before the books shipped I tried to get it cleared up, after telling them I did not want them they were still sent. After I tried to get a refund they then advised to return the books via mail and I would get the refund (this was back in MARCH) I got the books returned them, have never recieved the refund last month they stated they accidently set it as a credit to my account (which isnt showing at all) and that it would be changed from a credit to a refund, still NEVER has reahced my bank. I have tried over and over and over. They are delaying and keep promising a refund but NEVER honoring the arrangement the amount is for $44.46. I am frustrated I am so sick of being lied to and given the run around. Now the company refuses to even acknowledge my messages.Desired Settlement: I want my money returned back to my TODAY, I am so tired of the lies and the run around from these people.

Business

Response:

June 28, 2014

Review: Since October One Spirit has been sending me bills for a product(s) that I never ordered on 6/30/13. This merchandise was returned unopened to them. They sent the merchandise without my permission. Today I received another bill after writing a letter to them at least times to resolve this issue. No one has contacted me explain why I am being charged for something that I never ordered and was returned unopened to them. My last order from them was back in May of this year for $8.00 and I paid that. Since then I have not ordered anything from them. I emailed their customer service department today and informed them to cancel my account due to this billing issue which no one has contacted me about. I also told them that I was filing a complaint with the Revdex.com about this. I am not paying for something that I never ordered and was returned to them months ago!Desired Settlement: I want to adjust my account to reflect that I do not owe a balance $48.46 because I do not owe it. I do not have the merchandise that they claim I ordered on 6/30/13. I never ordered it . They just automatically sent it without my permission No one from One Spirit has contacted me.

Business

Response:

December 30, 2013

Review: I have asked on 5 different occasions to have my personal and other information removed from this company. I long ago met my requirements and they still send me books, that I have returned and I was never credited back the money. So now I am out the money and the books.Desired Settlement: I want my refund from this company in the amount of 39.41. I want my information removed from their database and I want them to stop sending me books and advertizements. I want them to close my account with them.

Business

Response:

November 13, 2013

Revdex.com

1337 N. Front St.

Harrisburg, PA 17102

Re: Revdex.com Complaint ID [redacted]

CROSSINGS BOOK CLUB Account # [redacted]

[redacted]

[redacted]

[redacted]

Dear [redacted]:

I am responding to the inquiry your office forwarded for **. [redacted].

Upon review, our records show that when **. [redacted] enrolled in CROSSINGS BOOK CLUB via our website on June, 8 2012, she selected the payment method which authorized us to charge all future orders and charges to the [redacted] card on file.

We received an order on September 4, 2013, for All In. We charged $20.98 for this shipment to **. [redacted]’s [redacted] card on file.

We received another order on September 25, 2013, for One Light Still Shines. We charged $18.43 for this shipment to **. [redacted]’s [redacted] card on file. We sent both shipments to the [redacted] address.

As an accommodation, we have issued a $39.41 credit to **. [redacted]’s [redacted] card.

**. [redacted]’s account has been closed with a zero balance. We have also removed **. [redacted]’s name, address and email address from our solicitation lists. In addition, we have deleted the [redacted] card information from our records.

We trust that this resolves **. [redacted]’s concerns.

You may contact me at ###-###-#### with any questions. You may also send an e-mail to [email protected].

Sincerely,

Special Services

Email: [email protected]

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I have not seen a refund in the amount of 39.41, and I told them that the card number that they were using had been closed by the bank and a new one

issued they would have to use that or send me a check, I would rather have a check mailed to me than to give them my card number again. Seeing I changed it due to them using it whenever they

Review: At the beginning of June 2013 I had a withdrawal of $50+ dollars come out of my checking account from Doubleday Book Club. I called to ask what it was for and was told I hadn't responded to an automatic shipment notice. I finally received the books apprx 5 weeks later (the middle of July) and wrote "refused" on the package and handed it back to the mailman immediately. I started calling Doubleday Books about a month later to find out if they had received the books back and when I could expect the credit. To date, I have called Doubleday customer service 4 times, and after spending my entire lunch hour sitting on hold (everytime, not just one time), and being promised that the money would be refunded to me, I still haven't received the refund. It is going on 5 months since the money was taken out of my account and I have spoken to 4 different "customer service" reps and each has told me something different. I was told the credit was sitting on my account for me to use, and I've had to explain that I cancelled my account and would like the money refunded to me, not credited to an account that is no longer active. I have had to tell 3 different reps the same story. I am very unhappy with the service I have received.Desired Settlement: I just want my money back!!!

Business

Response:

October 29, 2013

Review: I am not sure of the exact location of The History Book Club, but I have dealt with one out of [redacted], PA. At least that is where I have sent returned books to. The History Book Cub has repeatedly billed me for books that I have declined, and failed to acknowledge books I have purchased, and failed to acknowledge that I have met my obligation with them. The most recent problem is that I declined both monthly selections from their website, but they claim I did not, or only declined one of them. I checked both boxes where it said decline. I did receive confirmation via e-mail for one of the books I declined, but not for both. This happened on the same day I declined them. When I went back to their website to make sure both had been declined, I read a notice that said I had no selections to accept or decline. I tried calling this company, but after being on hold for 15 minutes with an automated recording telling me someone would be with me shortly, I hung up. I have been misbilled several times over the past year with The History Book Club. I am now forced to close my [redacted] account because of History Book Club constantly charging me for books I did not order. I have declined the featured selections every time, and in August, I met my obligations of two books required to be purchased, and at the minimum amount required. I tried corresponding with this company by e-mail, but they gave me information I was not looking for, did not ask for, and already knew! They have terrible customer service, and it is apparent they do not wish to be contacted by their customers! Also, I believe there is some deception going on with their website, because the time I decline the featured selections in a timely manner are not always acknowledged, even when I KNOW I declined them!Desired Settlement: Refund for books I just mailed them back which I did not order, and not be charged for the current selection, which I declined on their website! They notified me by mail that my Pay Pal account will be charged.

Also, I desire to have my account closed permanently with them after they refund me for the books I sent back.

Business

Response:

October 1, 2013

Review: Doubleday Book Club clai** to have allegedly mailed me a book in 2008 that I did not order or receive. They have sent me to a collection agency called [redacted] for a total of $104.Desired Settlement: I want this charge removed off my credit report.

Business

Response:

July 22, 2014

Review: Over a year ago I tried to put my debit card on the website and it was rejected by them. Now, over a year later they, all of a sudden, without notice, decided to accept the card. In doing so they debited my account 4 times in 3 days for books that I no longer want. When I informed them of my dissatisfaction, they sent me a form letter stating that they had a no return policy. I feel they have used my debit information fraudulently. This was supposed to be one book per month from a list I compiled. Since it has been over a year since I have purchased anything from them because they would not accept my debit card, I feel that they had no right to start accepting it now without notifying me and that under NO circumstances should they have charged my account 4 times in 3 days and then started shipping books to me.Desired Settlement: I wish to return the books they have shipped to me, since it is not my fault my selections are over a year old. I have cancelled my membership, something I would not have done if I thought that we could continue our previous business relationship of one book per month. I also wish to receive a refund of the funds they removed from my account.

Business

Response:

May 8, 2013

Review: I bought a book on-line and a few weeks later, received books I never ordered for which they charged me. I contacted them & they let me sent the books back and charged me. I blocked them from charging my card again. They began sending me billing for $72+, saying I still owed them and had to purchase a few more books from them as part of the deal. I never signed up to be part of their book club, I merely purchased one book for which I already paid. They then continued emailing me, I asked them to stop, they wouldn't let me unsubscribe, so I blocked their emails. Then they sent a letter to [redacted] (collections agency) demanding I pay $75.00. I sent doubleday an email, asking them to forward me when I allegedly signed up to join their club. Their email said they didn't have a record of it since they only keep records for 6 months only (I have a copy of email I can provide).

I replied to the collection's agency, explaining the situation. I got a second letter, telling me I must pay $75.00 and the only proof they sent from Doubleday is in a form of a bill, which doesn't prove I signed up for anything other than just purchasing the one book.Desired Settlement: 1) Would you please assist in stopping Doubleday Club from harassing me with letters. I do NOT have any agreements with them to buy additional books

2) Would you please assist in stopping the collection's agency [redacted] from contacting me and demanding payment before it ruins my credit.

Thank you in advance

Business

Response:

May 1, 2013

Review: Doubleday Book Club shows a balance due for an order that was canceled and never received.Desired Settlement: An order was placed on December 1, 2013 and canceled the same day. Doubleday Book Club did not remove the charge from my account which still reflects a balance due. After numerous emails this issue remains unresolved. Each response to my emails came from a different person. Each response did not accurately reflect an understanding of the problem. I am beyond frustrated at this time.

Business

Response:

Review: I placed an order on 7/12/14 order number [redacted]. This order still shows as pending. I contacted 3 times via their contact form on their web site. I have yet to hear anything from them except we are experiencing a high volume of email requests. I want to cancel my order and membership. Nothing more.Desired Settlement: I want any charges that have been billed to be refunded, no books are to be sent to me and membership canceled.

Business

Response:

October 8, 2014

Revdex.com

1337 N. Front St.

Harrisburg, PA 17102

Re: Revdex.com Complaint ID [redacted]

[redacted]

CRAFTER’S

CHOICE BOOK CLUB Account #[redacted]

[redacted]

[redacted]

Dear [redacted]:

I am responding to the inquiry your office forwarded for Mrs.

Kinstler

On review, our records show that [redacted]’s enrollment

order is currently in process and cannot be cancelled at this time. We are sending

[redacted] a pre-paid postage label so that she can return the shipment to

us once she receives it.

Once we receive the return shipment we will refund all

charges, cancel [redacted]’s membership and close her Club account.

We regret that [redacted] did not wish to continue her CRAFTER’S

CHOICE BOOK CLUB membership; we trust this resolves her concerns.

You may contact me at ###-###-#### with any

questions. You may also send an e-mail to [email protected].

Sincerely,

Kaitlynne G[redacted]

Correspondence Specialist

Email: [email protected]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I joined the Mystery Guild Book Club (Run by the Book of the Month Club) on March 19, 2014. On or around April 1, 2014 I was sent a package of books at a cost of $43.46. I did not want these books, so I returned them unopened back to the company, which is in accordance with the return policy. On April 10, 2014, my [redacted] was charged in the amount of $43.46 for the package of books I had just returned and I anticipated that I would receive a subsequent credit in the amount of $43.46. In the time since the April 10, 2014 date, I have had numerous emails back and forth with the Customer Service people regarding the $43.46 credit and they keep telling me that a check is in the mail, the last email dated June 20, 2014. This date is well past the date (May 6, 2014) they originally, in writing, said they would refund my money. At this point they are not responding to my emails for status and I think they are just hoping I will go away.Desired Settlement: At this point, this company has both my money and the returned books. They have confirmed in writing that they owe me the money, so all I want is a check for $43.46 to resolve this matter.

Business

Response:

July 15,

2014

Review: I ordered from One Spirit over 6 months ago. ACCOUNT # [redacted] It was one of those you order some books for free and you have to buy a few more to keep agreement. I waited for several months, and I started receiving the monthly "specials catalog" while still never receiving my initial books. I then received a notice that they will ship out my books, once I have ordered a book or two, as the books I ordered months ago, are no longer available.

Now, I received a bill for $15.71, for what I do not know, as when I have twice contacted customer service, they only send me a standardized email ( with a wrong name in the heading) and they will not respond to my inquiries. I have NEVER received any merchandize and I refuse to pay.Desired Settlement: Take charges of $ 15.71 off account [redacted] and make sure this account this cancelled and I no longer want any correspondence from them, ever again.

Business

Response:

November 26, 2013

Review: CDs which I did not purchase nearly 10 years ago were sent to collections, I paid the collection. Now years later the collection has posted again.

The supposed purchase os $32 for John Mayer CDs was made nearly 10 years ago. It was sent to collections and I paid the collection, though I did not purchase the product. Now, 10 years later the $32 dollars for John Mayer CDs has popped back up on my credit report for collection.Desired Settlement: I would like Columbia House to remove the collection from my credit report and send me a letter indicating that I do not owe $32 for John Mayer CDs.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

There was not an account number posted on the credit alert I received.

At the time of the "transaction" my name was [redacted]. The address was [redacted]

Forwarding address [redacted]. I do not have any account information as I only keep 5 years worth of records.

This company should not be reporting anything to credit agencies as the account is older than 7 years.

Regards,

Business

Response:

October 29, 2013

Revdex.com

1337 N. Front St.

Harrisburg, PA 17102

Re: Revdex.com Complaint ID [redacted]

[redacted]

[redacted]

[redacted]

Dear [redacted]:

I am responding to the inquiry your office forwarded for **. [redacted].

In order for us to locate a Club account and assist **. [redacted], we will need further information. Please have **. [redacted], provide us with account numbers, as well as any previous addresses or names that may have been on the accounts.

**. [redacted] may send the information by mail to [redacted] or by fax to ###-###-####.

We will make every effort to resolve **. [redacted]’s concerns as soon as we hear from her.

Thank you for your cooperation.

You may contact me at ###-###-#### with any questions. You may also send an e-mail to [email protected].

Sincerely,

CSA Team Lead

Email: [email protected]

.

Consumer

Response:

There was not an account number posted on the credit alert I received.

Business

Response:

November 12, 2013

Revdex.com

1337 N. Front St.

Harrisburg, PA 17102

Re: Revdex.com Complaint ID [redacted]

BMG Music Service Account #[redacted]

[redacted]

[redacted]

[redacted]

Dear [redacted]:

I am responding to the inquiry your office forwarded for **. [redacted].

On review, our records show that **. [redacted]’s BMG Music Service account had a balance due of $32.47.

The purchase commitment associated with this account was to purchase 1 CD at regular Club price within 1 year of joining.

The balance due represented a charge of $3.01 (shipping and handling and tax) for the enrollment shipment (“Continuum” by John Mayer). When **. [redacted] did not fulfill her purchase commitment, we added $23.46 to her account. This amount represents for cost of the CD, plus shipping and handling charges and tax. We also added two late fees of $3.00each, in accordance with our delinquent payment policies.

When the $32.47 debt remained unpaid, we placed the account with in collections. We subsequently sold the account to [redacted].

Though we are not the creditor of record, we have contacted [redacted] on **. [redacted]’s behalf. [redacted] assures us that they have closed the account and have taken steps to remove any adverse information from **. [redacted]’s credit report. If **. [redacted] would like to contact [redacted] directly to confirm the disposition of the account, she may contact [redacted] at:

###-###-####

Sincerely,

CSA Team Lead

Email: [email protected]

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Review: I cancelled my membership after an issue with charging me for books I did not order. These books needed to be purchased to fulfill my membership commitment. I have now problem with this fact however I never received the books I ordered after being notified of my oversight. I contacted them sveral times without to much sucess and now they have charged my bank account for an additional $51.00 for books I have again not ordered. Please stop the Harassment, refund my money, remove my name from club records, delete my email, and leave me alone.Desired Settlement: Please stop the Harassment, refund my money, remove my name from club records, delete my email, and leave me alone.

Business

Response:

October 4, 2013

Review: I joined the Crafter's Choice Book Club last August 22 with an agreement to purchase one book at a price of at least 13.98 within a year. On my invoice dated July 15, 2013, I met this obligation by purchasing the book One+One Hats, Item# **-[redacted] at a price of 14.99 plus S&H of 3.99. I did not return the book. After the frequency of catalogs increased and I didn't see any that I thought I might want, I tried to call their 800 number to cancel. After waiting on the phone for more than 20 minutes, I decided to send an e-mail to cancel to the customer service address. That was Aug 21, 2013. I asked to cancel my account number [redacted] along with catalogs and featured selection mailings. I received an email back that said I still need to purchase one book. I sent another e-mail with details about the book that I had ordered, dates, order#, etc. On Aug. 29,2013, after another request from me to cancel, I received another refusal to cancel. My husband finally got through on the phone and he talked to a customer service person and told him what had been going on and told him to cancel the membership and to not send any more catalogs or books or anything.Desired Settlement: Acknowledge I have fulfilled my obligation by ordering and paying for one book as required. And cancel my account.

Business

Response:

September 30, 2013

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Description: Books - New, Internet Shopping, Book, Compact Disc, & DVD Clubs

Address: 348 Poplar St, Hanover, Pennsylvania, United States, 17331-2358

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