Bookspan

Review: After several requests to discontinue any and all membership, on my part by email, these people keep sending books and billing me for them. My emails were responded to with the agreement to discontinue service. However, more books have arrived.Desired Settlement: I did not and do not want books. I've asked repeatedly to be dropped from their lists. ->No More Books, No Bills !!

Business

Response:

[redacted]

Review: I got a letter in the mail stating that due to a system error my payment was never processed in December. They insured it wasn't a duplicate and I was asked to pay again. I did that in March. Now I get a letter stating my payment is past due and a $3 fee was added. What I didn't realize was the price I paid in March had a $3 fee added also, even though it was their system error. They have email as a means to contact them but they never respond. Not only shouldn't I be charged a late fee for their system problems, I think they should have to refund me the $3 they charged on the second payment I made.

Product_Or_Service: Book order

Order_Number: [redacted]

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I can't be asked to pay for the same book 3 times, each time adding $3 for lateness. If their system isn't working it's up to them to fix it not charge me continuously until it actually works for them. This book was purchased on the 3rd of December, it's now the end of June.

Business

Response:

July 8,

2014

Review: I signed up with Doubleday Book Club. Within a few months they began auto-shipping books to me that I did not order and charging them to my debit card. I have sent several messages to customer service stating that I did not authorize these charges and I returned all books that were auto-shipped. They have done this multiple times so I ordered the remaining books required by purchase commitment so that my commitment was fulfilled. I then sent a request to cancel my account and stated that I do not authorize any further transaction. They never responded to my request nor did they answer their phones. Their website is showing I still have 2 more to buy despite my receipts and evidence that I have met their agreement with purchases that I actually did make. They not only did not cancel my account or respond to my multiple emails, they charged my account again for books that I did not order, and did so after I clearly wrote that I do not authorize any further transaction. I still have not been refunded for the books I sent back to them that were auto shipped. I am now working with my bank to get the money back (which totals over $170.00) and to make sure they cannot debit my account again. I do not know how they can justify doing this but it is obviously a scam meant to target people who do not regularly check their bank accounts and keep records. I will also state that after the first time they did this I wrote to customer service via their website email that I do not authorize any transaction where books are auto shipped to me. I was very clear on this. Also charges for auto-shipped books do NOT show up in your order history or accounts page on their website. Why are they hiding this?Desired Settlement: I would like this company investigated for its business practices. I am a young woman who is thorough in my banking and budgeting however I fear for older people who sign up for such companies and are easily taken advantage of and do not regularly maintain their accounts. Charges for auto-shipped books do not appear on your account page on www.doubledaybookblub.com and unless you look at your bank statements you do not even know that you were charged.

Business

Response:

July 23,

2014

Review: I am complaining because the Book Club failed to show terms of agreement in a written form that was notable and understandable. Charge my [redacted] account $46.46, after I sent an e-mail to them stating that I did not want a monthly publication!Desired Settlement: I want my [redacted] account credited.

Business

Response:

August 28,

2014

RevDex.com

1337 N.

Front St.

Harrisburg,

PA 17102

Re: Revdex.com

Complaint ID [redacted]

ONE SPIRIT BOOK CLUB Account #[redacted]

Dear [redacted]:

I am responding

to the inquiry your office forwarded for [redacted].

On review, our records

show that [redacted] enrolled in ONE SPIRIT BOOK CLUB online on May 18, 2014.

When consumers

enroll in our Club via our website, they are provided with our Club membership

agreement. [redacted] indicated

affirmatively that she had read and agreed to our terms of membership.

We have changed

[redacted]’s Club account from the automatic shipment plan to our Member’s

Choice plan. [redacted] will continue to receive notification via email of

our monthly Featured Selections, but she will no longer be required to respond

(by accepting or declining the selections). [redacted] may receive up to two

more emails indicating that she is required to respond to her Featured

Selection. These notifications were already

in process; [redacted] does not need to respond.

We

understand that [redacted] has requested a pre-paid return label to

facilitate the return of the shipment she received. We have sent the return label via separate

mailing. In the meantime, we have processed

a refund of $46.46 to [redacted]’s [redacted] account.

We trust

this resolves [redacted]’s concerns.

You may

contact me at ###-###-#### with any questions. You may also send an

e-mail to [email protected].

Sincerely,

Kaitlynne

G[redacted]

Correspondence

Specialist

Email: [email protected]

Review: I have requested in writing Mystery Guild remove me from their mailing list for books. I have returned to sender any merchandise from Mystery Guild.

I have requested removal from Mystery Guild mailing list in writing on 10/25/2013. I have returned to sender TWO items unopened. Reporting to Revdex.com was my last attempt with dealing with this company.Desired Settlement: REMOVE ME FROM YOUR RECORDS AND REMOVE MY NAME FROM YOUR BILLING REQUEST FOR $48.53. I DO NOT POSSESS ANY PROPERTY FROM MYSTERY GUILD.

Business

Response:

November 26, 2014Dear [redacted]:I am responding to the inquiry

your office forwarded for [redacted].This will confirm that [redacted]’s MYSTERY GUILD BOOK CLUB account has been canceled. We have issued a

credit to [redacted]’s account in the amount of $48.53 and have closed the

account with a zero balance.This will also confirm that we

have removed [redacted]’s name, address and email address from our solicitation

lists. [redacted] may disregard any

communications from the Club that were already in process.We trust this resolves [redacted]’s concerns.You may contact me at

###-###-#### with any questions. You may also send an e-mail to [email protected],Brooke KCorrespondence Specialist

Review: I have asked on 5 different occasions to have my personal and other information removed from this company. I long ago met my requirements and they still send me books, that I have returned and I was never credited back the money. So now I am out the money and the books.Desired Settlement: I want my refund from this company in the amount of 39.41. I want my information removed from their database and I want them to stop sending me books and advertizements. I want them to close my account with them.

Business

Response:

November 13, 2013

Revdex.com

1337 N. Front St.

Harrisburg, PA 17102

Re: Revdex.com Complaint ID [redacted]

CROSSINGS BOOK CLUB Account # [redacted]

[redacted]

[redacted]

[redacted]

Dear [redacted]:

I am responding to the inquiry your office forwarded for **. [redacted].

Upon review, our records show that when **. [redacted] enrolled in CROSSINGS BOOK CLUB via our website on June, 8 2012, she selected the payment method which authorized us to charge all future orders and charges to the [redacted] card on file.

We received an order on September 4, 2013, for All In. We charged $20.98 for this shipment to **. [redacted]’s [redacted] card on file.

We received another order on September 25, 2013, for One Light Still Shines. We charged $18.43 for this shipment to **. [redacted]’s [redacted] card on file. We sent both shipments to the [redacted] address.

As an accommodation, we have issued a $39.41 credit to **. [redacted]’s [redacted] card.

**. [redacted]’s account has been closed with a zero balance. We have also removed **. [redacted]’s name, address and email address from our solicitation lists. In addition, we have deleted the [redacted] card information from our records.

We trust that this resolves **. [redacted]’s concerns.

You may contact me at ###-###-#### with any questions. You may also send an e-mail to [email protected].

Sincerely,

Special Services

Email: [email protected]

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I have not seen a refund in the amount of 39.41, and I told them that the card number that they were using had been closed by the bank and a new one

issued they would have to use that or send me a check, I would rather have a check mailed to me than to give them my card number again. Seeing I changed it due to them using it whenever they

Review: apparently my decline of there monthly book specials was missed by their system so I was charged for the monthly featured selection. I contact the company as soon as the charge appeared on my account, before the books shipped I tried to get it cleared up, after telling them I did not want them they were still sent. After I tried to get a refund they then advised to return the books via mail and I would get the refund (this was back in MARCH) I got the books returned them, have never recieved the refund last month they stated they accidently set it as a credit to my account (which isnt showing at all) and that it would be changed from a credit to a refund, still NEVER has reahced my bank. I have tried over and over and over. They are delaying and keep promising a refund but NEVER honoring the arrangement the amount is for $44.46. I am frustrated I am so sick of being lied to and given the run around. Now the company refuses to even acknowledge my messages.Desired Settlement: I want my money returned back to my TODAY, I am so tired of the lies and the run around from these people.

Business

Response:

June 28, 2014

Review: I placed an order on 7/12/14 order number [redacted]. This order still shows as pending. I contacted 3 times via their contact form on their web site. I have yet to hear anything from them except we are experiencing a high volume of email requests. I want to cancel my order and membership. Nothing more.Desired Settlement: I want any charges that have been billed to be refunded, no books are to be sent to me and membership canceled.

Business

Response:

October 8, 2014

Revdex.com

1337 N. Front St.

Harrisburg, PA 17102

Re: Revdex.com Complaint ID [redacted]

[redacted]

CRAFTER’S

CHOICE BOOK CLUB Account #[redacted]

[redacted]

[redacted]

Dear [redacted]:

I am responding to the inquiry your office forwarded for Mrs.

Kinstler

On review, our records show that [redacted]’s enrollment

order is currently in process and cannot be cancelled at this time. We are sending

[redacted] a pre-paid postage label so that she can return the shipment to

us once she receives it.

Once we receive the return shipment we will refund all

charges, cancel [redacted]’s membership and close her Club account.

We regret that [redacted] did not wish to continue her CRAFTER’S

CHOICE BOOK CLUB membership; we trust this resolves her concerns.

You may contact me at ###-###-#### with any

questions. You may also send an e-mail to [email protected].

Sincerely,

Kaitlynne G[redacted]

Correspondence Specialist

Email: [email protected]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I bought a book on-line and a few weeks later, received books I never ordered for which they charged me. I contacted them & they let me sent the books back and charged me. I blocked them from charging my card again. They began sending me billing for $72+, saying I still owed them and had to purchase a few more books from them as part of the deal. I never signed up to be part of their book club, I merely purchased one book for which I already paid. They then continued emailing me, I asked them to stop, they wouldn't let me unsubscribe, so I blocked their emails. Then they sent a letter to [redacted] (collections agency) demanding I pay $75.00. I sent doubleday an email, asking them to forward me when I allegedly signed up to join their club. Their email said they didn't have a record of it since they only keep records for 6 months only (I have a copy of email I can provide).

I replied to the collection's agency, explaining the situation. I got a second letter, telling me I must pay $75.00 and the only proof they sent from Doubleday is in a form of a bill, which doesn't prove I signed up for anything other than just purchasing the one book.Desired Settlement: 1) Would you please assist in stopping Doubleday Club from harassing me with letters. I do NOT have any agreements with them to buy additional books

2) Would you please assist in stopping the collection's agency [redacted] from contacting me and demanding payment before it ruins my credit.

Thank you in advance

Business

Response:

May 1, 2013

Review: Over a year ago I tried to put my debit card on the website and it was rejected by them. Now, over a year later they, all of a sudden, without notice, decided to accept the card. In doing so they debited my account 4 times in 3 days for books that I no longer want. When I informed them of my dissatisfaction, they sent me a form letter stating that they had a no return policy. I feel they have used my debit information fraudulently. This was supposed to be one book per month from a list I compiled. Since it has been over a year since I have purchased anything from them because they would not accept my debit card, I feel that they had no right to start accepting it now without notifying me and that under NO circumstances should they have charged my account 4 times in 3 days and then started shipping books to me.Desired Settlement: I wish to return the books they have shipped to me, since it is not my fault my selections are over a year old. I have cancelled my membership, something I would not have done if I thought that we could continue our previous business relationship of one book per month. I also wish to receive a refund of the funds they removed from my account.

Business

Response:

May 8, 2013

Review: I am not sure of the exact location of The History Book Club, but I have dealt with one out of [redacted], PA. At least that is where I have sent returned books to. The History Book Cub has repeatedly billed me for books that I have declined, and failed to acknowledge books I have purchased, and failed to acknowledge that I have met my obligation with them. The most recent problem is that I declined both monthly selections from their website, but they claim I did not, or only declined one of them. I checked both boxes where it said decline. I did receive confirmation via e-mail for one of the books I declined, but not for both. This happened on the same day I declined them. When I went back to their website to make sure both had been declined, I read a notice that said I had no selections to accept or decline. I tried calling this company, but after being on hold for 15 minutes with an automated recording telling me someone would be with me shortly, I hung up. I have been misbilled several times over the past year with The History Book Club. I am now forced to close my [redacted] account because of History Book Club constantly charging me for books I did not order. I have declined the featured selections every time, and in August, I met my obligations of two books required to be purchased, and at the minimum amount required. I tried corresponding with this company by e-mail, but they gave me information I was not looking for, did not ask for, and already knew! They have terrible customer service, and it is apparent they do not wish to be contacted by their customers! Also, I believe there is some deception going on with their website, because the time I decline the featured selections in a timely manner are not always acknowledged, even when I KNOW I declined them!Desired Settlement: Refund for books I just mailed them back which I did not order, and not be charged for the current selection, which I declined on their website! They notified me by mail that my Pay Pal account will be charged.

Also, I desire to have my account closed permanently with them after they refund me for the books I sent back.

Business

Response:

October 1, 2013

Review: At the beginning of June 2013 I had a withdrawal of $50+ dollars come out of my checking account from Doubleday Book Club. I called to ask what it was for and was told I hadn't responded to an automatic shipment notice. I finally received the books apprx 5 weeks later (the middle of July) and wrote "refused" on the package and handed it back to the mailman immediately. I started calling Doubleday Books about a month later to find out if they had received the books back and when I could expect the credit. To date, I have called Doubleday customer service 4 times, and after spending my entire lunch hour sitting on hold (everytime, not just one time), and being promised that the money would be refunded to me, I still haven't received the refund. It is going on 5 months since the money was taken out of my account and I have spoken to 4 different "customer service" reps and each has told me something different. I was told the credit was sitting on my account for me to use, and I've had to explain that I cancelled my account and would like the money refunded to me, not credited to an account that is no longer active. I have had to tell 3 different reps the same story. I am very unhappy with the service I have received.Desired Settlement: I just want my money back!!!

Business

Response:

October 29, 2013

Review: Since October One Spirit has been sending me bills for a product(s) that I never ordered on 6/30/13. This merchandise was returned unopened to them. They sent the merchandise without my permission. Today I received another bill after writing a letter to them at least times to resolve this issue. No one has contacted me explain why I am being charged for something that I never ordered and was returned unopened to them. My last order from them was back in May of this year for $8.00 and I paid that. Since then I have not ordered anything from them. I emailed their customer service department today and informed them to cancel my account due to this billing issue which no one has contacted me about. I also told them that I was filing a complaint with the Revdex.com about this. I am not paying for something that I never ordered and was returned to them months ago!Desired Settlement: I want to adjust my account to reflect that I do not owe a balance $48.46 because I do not owe it. I do not have the merchandise that they claim I ordered on 6/30/13. I never ordered it . They just automatically sent it without my permission No one from One Spirit has contacted me.

Business

Response:

December 30, 2013

Review: Doubleday Book Club shows a balance due for an order that was canceled and never received.Desired Settlement: An order was placed on December 1, 2013 and canceled the same day. Doubleday Book Club did not remove the charge from my account which still reflects a balance due. After numerous emails this issue remains unresolved. Each response to my emails came from a different person. Each response did not accurately reflect an understanding of the problem. I am beyond frustrated at this time.

Business

Response:

Review: Doubleday Book Club clai** to have allegedly mailed me a book in 2008 that I did not order or receive. They have sent me to a collection agency called [redacted] for a total of $104.Desired Settlement: I want this charge removed off my credit report.

Business

Response:

July 22, 2014

Review: I re-joined The Good Cook book club back on or around July 8, 2013. I have been a member several times over the years and have never had any issues. I received my introduction package and understand the rules of the commitment regarding the required purchase of another book within a specific time frame. I received an email from The Good Cook on August 14th, telling me to respond to the featured selection by 08/31/13. When I clicked on the link that said "respond now" it took me to the main website and asked me to log in. When I tried to log in, it said that my email was not recognized/no account "The email address [redacted] is not associated with an existing user account."

I emailed them from the main page to see if they could help me and got no response at all. Frustrated, I decided to go to their facebook page to see if I could get some assistance and it turns out, there are numerous people out there complaining of the same thing. I sent them this private message on 08/17/13:

Conversation started August 17

8/17, 7:20pm

I sent an email to you from your main website the other day and have yet to even get a canned reply. You are sending emails about featured selections to an account that your site claims it not associated with an account. When I try to reply, it is showing nothing there. There is no record of my orders. No points, nothing. I want this resolved because if you charge my bank account, there is going to be an issue and I will report you to anyone I can for your nonsense. A reply would be appreciated. Thanks.

On August 20th, they responded with: "August 20

8/20, 3:10pm

The Good Cook

Hi [redacted], are you still facing this issue? If so, please private message me your account number and I can verify any information to help with this problem. Also, you can contact customer service and they can help you as well at ###-###-####.

On August 20th, I responded with:

August 20

8/20, 8:30pm

[redacted] Hello, yes, I am still having this issue. My account # on the email is #[redacted]. And as I said, when I click the link to respond to the featured selection that was sent to [redacted], it is logging into my husband's account, #[redacted], [redacted] and the monthly roundup section is blank. When I try to log in under [redacted], it tells me that there is no account associated with it. I received a shipment of books about a month or so ago and I received one last week that was not shipped with my original order. Thank you.

I never heard anything back. Then I emailed them again:

August 29

8/29, 6:32am

[redacted] I am still waiting on a response from you. I still can not decline August's featured selection. I have now received an email at [redacted] with my September's featured selection but guess what???? YOUR WEBSITE STILL SAYS I DO NOT HAVE AN ACCOUNT. I DO NOT HAVE TIME TO SIT ON THE PHONE WITH CUSTOMER SERVICE ALL DAY, I WORK!. I have made NUMEROUS attempts to resolve this with you. If you charge my credit card with the featured selections, I will file a complaint. I understand that you feel you have the right to charge someone for books as I am obligated to order 1 at regular club price - however, I have the right to decline a book that I do not want and to choose the book I will be purchasing. Get this resolved!

September 2

9/2, 4:13pm

any day now...

September 3

9/3, 8:31pm

[redacted]t

still waiting...

and finally:

Today

4:33pm

[redacted] I have just filed a complaint with [redacted] since you took it upon yourself to bill my account when I have been trying to contact you for 4 weeks to tell you that I can not access my account. I am also filing a complaint with the Revdex.com.

**By the way, I have also called their NON TOLL FREE number and could not reach them that way either.Desired Settlement: I want the pending charges on my [redacted] account cancelled and/or credited (depending on the status by the time this gets resolved) and I either want my account straightened out so I can fulfill my commitment or I want them to cancel my account completely and go away.

Business

Response:

October 1, 2013

**. [redacted]

Revdex.com

1337 N. Front St.

Harrisburg, PA 17102

Re: Revdex.com Complaint ID [redacted]

[redacted]

The Good Cook Book Club Account # [redacted]

[redacted]

[redacted]

Dear **. [redacted]:

I am responding to the inquiry your office forwarded for **. [redacted].

Please note that at the time this issue occurred, we were in the process of updating our websites. Our members experienced issues accessing their accounts during that time. We apologize to **. [redacted] for the delays she encountered.

Our records indicate that the email address on file for **. [redacted]’s account is [redacted]. This is the email address **. [redacted] should use when she tries to log in to her account.

As an accommodation, we have credited **. [redacted]’s [redacted] account in the amount of $59.18. **. [redacted] may keep any books she receives, with our compliments.

Our records indicate that **. [redacted] has completed her Club purchase commitment.

We trust this resolves **. [redacted]’s concerns.

You may contact me at ###-###-#### with any questions. You may also send an e-mail to [email protected].

Sincerely,

CSA Team Lead

Email: [email protected]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

To The Good Cook: Thank you for responding. I am sad that it took such drastic measures to get you to respond. Perhaps in the future if you are aware that you are experiencing issues with your website, you could suspend the auto draft so your customers do not get billed, especially when they have tried to tell you they can not access their account. Also, I did have an account under [redacted] and had been using it for years. In July when I went to order, it would not let me log in-therefore I used my alternate email address, [redacted]. The account # that your company assigned to that email is [redacted], and that is the address that you have been mailing the featured selections to. Because your website is telling me that there is no account associated with that email - even though I just got an email from you, sent to that address, 8 hours ago with specials, I can not respond to the featured selection (Please see attachment). But either way, thank you again for taking care of the issue.

Regards,

Review: I cancelled my membership after an issue with charging me for books I did not order. These books needed to be purchased to fulfill my membership commitment. I have now problem with this fact however I never received the books I ordered after being notified of my oversight. I contacted them sveral times without to much sucess and now they have charged my bank account for an additional $51.00 for books I have again not ordered. Please stop the Harassment, refund my money, remove my name from club records, delete my email, and leave me alone.Desired Settlement: Please stop the Harassment, refund my money, remove my name from club records, delete my email, and leave me alone.

Business

Response:

October 4, 2013

Review: I joined the Mystery Guild Book Club (Run by the Book of the Month Club) on March 19, 2014. On or around April 1, 2014 I was sent a package of books at a cost of $43.46. I did not want these books, so I returned them unopened back to the company, which is in accordance with the return policy. On April 10, 2014, my [redacted] was charged in the amount of $43.46 for the package of books I had just returned and I anticipated that I would receive a subsequent credit in the amount of $43.46. In the time since the April 10, 2014 date, I have had numerous emails back and forth with the Customer Service people regarding the $43.46 credit and they keep telling me that a check is in the mail, the last email dated June 20, 2014. This date is well past the date (May 6, 2014) they originally, in writing, said they would refund my money. At this point they are not responding to my emails for status and I think they are just hoping I will go away.Desired Settlement: At this point, this company has both my money and the returned books. They have confirmed in writing that they owe me the money, so all I want is a check for $43.46 to resolve this matter.

Business

Response:

July 15,

2014

Review: I have moved out of [redacted], Utah back in October 2009 to [redacted] and than to [redacted], California. I recently moved back to [redacted] , Utah September 6th , 2014. Yesterday, 10/20/14 I received a statement of account from a website I never heard of called quality paperback book club , www.qpb.com mentioning that I owe them a past due amount of $71.36 with an account history description, 09/26/2010 , amount $17.84 which was listed 4 times. I asked my mother who lives in this house if she ever received any letter or books from such company and she said no. I tried to dig dipper checked my email which I have had for almost 10 years [redacted], and it looked like I never signed up with this website book club . I called them today 10/21/2014 at 10:29 am mountain time after waiting for 15 minutes I was able to speak to a representative of this company name Ana . She had absolutely no information about how this account was set up but she said I signed up for it back in 2010 from the current address I live in [redacted] ut [redacted] but I did not live here at that time. I told her I have no idea who and how this account was signed up and no books or letters were mailed to this address. she said I'm paying for my commitment to their book club and if I don't pay the amount it will go on collection. Why would I pay for something I never signed up for and never received anything for. She was rude and could not help me further so our conversation ended there. I tried filing an ICE Complaint report on www.ic3.gov their website is down and as soon as it comes back up there will be a police report available.

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

Dispute the amount balance of $ 71.36 .This business has my information without my consent and billed me for something I never signed up for and I never received anything they offer to even know they exist or I exist in their book club until 10/20/14 when I received an amount due in the mail. I've attached a picture of my California License you can see the issue date on the second DL 05/24/2010 which shows I was not even present at the address

Business

Response:

October 29, 2014

Revdex.com

1337 N. Front St.

Harrisburg, PA 17102

Re: Revdex.com Complaint ID [redacted]

[redacted]

QUALITY

PAPERBACK BOOK CLUB Account # [redacted]

[redacted]

[redacted], UT [redacted]

Dear [redacted]:

I am responding to the

inquiry your office forwarded for [redacted].

On review, our records show

that this QUALITY PAPERBACK BOOK CLUB membership account was established in [redacted]’s name on September 23, 2008, via our website. The address we have on

file is [redacted], [redacted], UT [redacted].

On September 24, 2008, we

shipped an enrollment package to the address on file consisting of Love is a

Mixtape and The Power of Now, and charged $9.74 to the account. That amount was subsequently credited to the

account.

The purchase commitment

associated with this membership was to buy 4 books at regular Club price within

2 years of joining. When the purchase

commitment remained unfulfilled, on September 26, 2010 we added the cost of the

4 books, plus shipping and processing, to the account ($71.36). When we did not

receive payment of the balance, we sent numerous letters to the [redacted]

address regarding the balance due.

Since the balance remained

unpaid, we placed the account in collections.

The account is not currently in collections.

We have closed this account

with a zero balance. [redacted] may receive additional correspondence from the

Club, but she may disregard it as it was in process prior to our closing the

account.

We hope that this resolves [redacted]’s inquiry.

You may contact me at

###-###-#### with any questions. You may also send an e-mail to

[email protected].

Sincerely,

Brooke K[redacted]

Correspondence Specialist

Email: [email protected]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I was recently charged approximately forty dollars ($40.00) for books which I neither ordered or received. The company (Literary Guild) has been unresponsive to my emails and I have been unable to call them at a time when they are open.Desired Settlement: I want the funds immediately returned to me.

Business

Response:

August 27, 2013