Bookspan

Review: Book Club

Have been having many proble** with billing and shipments over the past about year or so.

I called again on 6/17 because I hadn't been receiving my shipments.

I spoke to a cust. svc. agent who said he needed the 3 digit code off my card.

I gave it to him and he processed my order for the next book.

This book is now been shipped but not received. The payment went through on my card and bank statement.

Today, 6.23.14 I received a bill... When I called 6/17 - there was nothing due - now that I ordered another book, all of a sudden I have a payment passed due?

I made 2 payments in March - then never received another book - which is why I was calling on 6/17 to begin with.

I never received a bill since March either - but now supposedly I owe for a book in March????

This doesn't make sense.

I was also supposed to have a credit coming from a supervisor I spoke to ([redacted]) which was never credited.

Before this book club was "[redacted]" and I didn't have all the proble** I've had with this company that took over [redacted].Desired Settlement: I would like the $9.95 credited.

I would also like for my shipments to go out monthly as scheduled, in the order they are scheduled, and billed as scheduled.

A phone call would also be appreciated.

Business

Response:

July 8, 2014

**. [redacted]

Revdex.com

1337 N. Front St.

Harrisburg, PA 17102

Re: Revdex.com Complaint ID [redacted]

BOMC2 Account #[redacted]

[redacted]

Dear **. [redacted]:

I am responding to the inquiry your

office forwarded for **. [redacted].

Please

note that on June 26, 2014, we contacted **. [redacted] via phone to discuss her

inquiry.

It

appears that we did not ship **. [redacted]’ orders for Cunningham’s Magical

Sampler on April 24, 2014, and The Collage Workbook on May 23, 2014,

because we were unable to process the orders using **. [redacted]’ credit card.

On

June 20, 2014, The Collage Workbook was reordered and paid for using another

credit card.

We

have updated **. [redacted]’ credit card information in our system. On June 30, 2014, we shipped Rustic Wrappings

and applied the charge to **. [redacted]’ updated card number.

We

trust this resolves **. [redacted]’ concerns.

You

may contact me at ###-###-#### with any questions. You may also send

an e-mail to [email protected].

Sincerely,

Correspondence Specialist

Email: [email protected]

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Review: Twice I received from the Mystery Guild books that I never ordered. I sent both packages back but only received a refund for one of them. I have emailed repeatedly about the refund for the second package of books but they have refused to answer me (a month has gone by since I last heard from them). They indicated the last time they communicated with me that they would credit my account but I told them I want the amount taken off the credit card I'd used and they said they'd take care of that. Well nothing has happened. This has been going on since July of 2014.

Order_Number: [redacted] Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

All I want them to do is credit the amount ($60.45) back to my credit card.

Review: When I belonged to the bookclub I did order books from them and got an order that I did not order from them, so I marked the packeage return to sender. Then I got a bill from them and called and told them I had returned them. Now I am getting bills from [redacted]. It says I owe 83.41 but have three choices pay $58.38 or $20.for three months or $10 a month until it is paid off. Why would I pay them for something I do not owe them for. Please tell me what I can do, I get no where when I call Doubleday Bookclub. My account number with Doubleday was xxx-xx-xxxxDesired Settlement: I would just like Doubleday Bookclub to realize they shouldn't try to get money for books the customer does not have. So they can have [redacted] stop sending me letters. It is so hard when you call and try to resolve an issue and the people on the other end act like you are the biggest liar.

Business

Response:

March 26, 2013

Review: I did not sign up for any recurring charges from the book club. I tried to stop them from charging my debit card but another charge was made 6-21-2013Desired Settlement: Refund the 43.46 to my account

Business

Response:

June 25, 2013

Review: The chief issue is that the company owes me [redacted] refund for returned merchandise. In dealing with their customer service via email, I am only receiving the same canned replies to my inquiries and they have had more than sufficient time to credit the

return. They have offered no explanation for the delay nor offered any way to resolve the issue. They initiated the payment to themselves through my paypal account for an order I did not request. I have belonged to several clubs of this nature over the years and have never experienced this type of delay, nor their procedure regarding contract fulfillment.

I had emailed the club earlier this year and explained the change in my financial situation and that I needed to cancel the membership. They replied I had to purchase two more books to fulfill my contract. Shortly after that I ordered the Dan Brown novel from them. A short time after that , I receive a letter from them in the mail stating that they had charged my paypal account for another book and sent me a VERY short list of books that I could select for this final purchase. I have never had a book club handle an account this way but I did select a book and it was

mailed to me. I assumed this closed the matter.

On June 27, I receive a package in the mail that I did not order, that again had been charged through paypal and overdrew my bank account. I contacted the book club that day and told them to cancel immediately, that I thought it was already cancelled and that I would be returning the books. I did receive acknowledgement of the cancellation and the fact that the books would be returned. The package was returned unopened with "return to" boldly marked. It was picked up by my mailman about July 1.

I contacted them July 15 and July 18 regarding the status and received a canned email "thank you for letting us know you are returning the books". I contacted them again on July 23 stating that these responses were not helpful and I needed to know why I didn't have my refund. Since that point there has been no response from them and no refund. I cannot express to you how significant this sum of money is to me.Desired Settlement: Ideally I would like to be reimbursed an additional $50 for bank fees that were charged because this order was processed in the first place but I'm definitely due the $55 refund.

Business

Response:

August 6, 2013

Review: Crossing Book Club in Camp Hill, PA is a dishonest company. One of their representatives called me about ordering books. Finally, after much conversation, I agreed to purchase the books. After receiving the books, I realized I was not interested in the books and returned them to Crossing. I told them that I no longer wanted the books. The representative consistently said that I must take them as part of the agreement. I did not sign any papers stating that I would buy those books. As of a few days ago, I found out that Crossing Book Club had reported to the Credit Agency that I owed them $55.00. I was unaware that they would charge me for the books I did not want and try to make me stay in their book club. The policy they have is unfair and unscrupulous. Their practice of doing business needs to change.Sincerely,[redacted], [redacted], [redacted]Desired Settlement: I would like to make everyone who might be considering on buying books from Crossing Book Club to be aware of their policies. By not participating in their book club, they sent an unpaid amount to the Credit Agency, which affected my credit. I don't want anyone to suffer the pain they have caused me because I did not want the books and returned them to Crossing Book Club.

Business

Response:

September 18, 2013

**. [redacted]

Revdex.com

1337 N. Front St.

Harrisburg, PA 17102

Re: Revdex.com Complaint ID [redacted]

Crossings Book Club Account # [redacted]

[redacted]

[redacted]

[redacted], [redacted]

Dear **. [redacted]:

I am responding to the inquiry you forwarded for **. [redacted].

On review, our records show that **. [redacted] enrolled in CROSSINGS BOOK CLUB via our website on November 8, 2011.

When consumers enroll in our Club via our website, they are provided with our Club membership agreement. **. [redacted] indicated affirmatively that she had read and agreed to our terms of membership.

The purchase commitment associated with this account was to buy four books at regular Club price within the first year of membership. This was a clear and conspicuous disclosure in our membership agreement.

On September 24, 2011, we mailed a letter to **. [redacted] at the [redacted] address reminding her that her purchase commitment would soon expire. When the purchase commitment was not fulfilled by the specified time, we billed the amount of $55.56 for the three books remaining in the purchase commitment, plus shipping and processing charges, to **. [redacted]’s Club account.

We sent numerous letters to **. [redacted] regarding her unpaid balance, with the last letter being sent on April 3, 2012. Since we did not receive payment of the outstanding balance, on May 22, 2013, the debt was placed in collections.

As an accommodation, we have contacted our collection agency, Receivables Performance Management, and instructed that they close their file and cease collection efforts. Please advise **. [redacted] that her CROSSINGS BOOK CLUB account has not been reported to the credit bureaus.

**. [redacted]’s account is now closed with a zero balance. She may disregard any additional Club notices that she receives. We have removed her name, address, email address and phone number from our solicitation lists.

We trust this resolves **. [redacted]’s concerns.

You may contact me at ###-###-#### with any questions. You may also send an e-mail to [redacted]

Sincerely,

Special Services

Email: [redacted]

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I did not enroll in Crossing Book Club via their website on November 8, 2011. One of their representatives called me. The person I spoke with was so persuasive in trying to get me to buy the books. Crossing sent me the books. I called them several times and told them that I don't want anymore books sent to me. The person I spoke with told me I had to buy the books. I returned all the books they sent me. They continued to send me a bill. I did not think they would report to the Credit Agency that I owed them $55 because I returned the books. As of August 22, 2013 , I found out that they had caused my credit to be in question, I sent the money to Receivable Performance Manger to clear that bogus charge from my credit report. Once again, I am appalled that Crossing Book Club said I signed up on their website as of November 2011. I am very displeased with Crossing Book Club .

Regards,

Review: My problems with this business began in May/June 2013 when they began to update their website. Prior to this date, I was able to monitor my account activity and keep track of how many books I needed to purchase in order to fulfill my Club obligation. Once the new webpage was up in June 2013, my account activity was zeroed out and when I did order books, it took almost a month before my account showed that the order had shipped. In fact, by the time I rec'd my books, my acct. still showed the shipment as "pending". I had to email twice in order to verify that I had met the book purchase obligation, providing dates and billing information. Then, now that I've met the obligation, I have emailed three times requesting to have my membership cancelled and they have not complied. They have sent and billed me for books that don't show as being shipped although I have checked my account activity to see what was actually sent even though I have an email from a customer service rep. who told me that because I'm in a new membership status, I will not be receiving automatic shipments of "featured selections" anymore. I'm very frustrated and just want my membership cancelled.Desired Settlement: I would just like for them to cancel my club membership since I have met their required book purchase obligation (4 books at regular club price within a year of joining). I do not want to have the "Member's Choice" account, I just want to cancel my membership.

Business

Response:

October 29, 2013

Review: To Whom It May Concern,

On October 30th, I received an e-mail from [redacted] informing me of a payment being initiated. The payment was from me to the Science Fiction Book Club (SFBC). Several days later, I received notification of three additional payments from me to the Science Fiction Book Club. The charges were for $39.46, $39.46, $42.46 and $34.96. The first charge was initiated but never completed. Therefore, the total amount of money withdrawn from my account was $116.88.

To my knowledge, I had not ordered anything from the SFBC, and had declined their monthly “Featured Selections,” which will ship automatically if not declined. I contacted the SFBC to inquire as to what these charges were in relation to.

During the first conversation I had with SFBC’s Customer Support, they informed me they had no record of any transactions. The support agent recommended I wait a few days, and then call back, at which point she hoped the transaction would post for them. I did call back, perhaps a week later.

Before I called back, however, four books had arrived in the mail. I immediately took them back to the Post Office with “Return to Sender” written on the packages. I informed the support agent I spoke to the second time of this. She informed me that during October and September, there had been a “glitch” with their website, whereby any Featured Selections which were declined, were not registered. In other words, even though I had declined being sent these books, the system did not see it as such, and I was shipped, and charged for, them. I asked for a refund to be initiated, since I had already returned the books. The support agent informed me that this would be done, and to wait up to eight business days for it to be completed.

On November 29th, having still not seen any action on [redacted], or my bank account, to return the charges to me, I called Customer Support again. I informed them of what had transpired, and informed them I still had not received a refund. It was at this point, that the support agent discovered I had two open accounts with them, one of which had no transaction history, and one of which did. She told me that the history showed a refund had already been initiated. She closed one of the accounts for me, leaving active the account on which the charges were made and the refund initiated. The agent told me to wait several business days to see the refund post.

On December 19th, having still not seen any action on [redacted], or my bank account, to return the charges to me, I called Customer Support yet again. The support agent I spoke to informed me that a refund had already been initiated previously. I told her that I had been told that before, and that nothing had been done to this effect. I told her that when I take action through [redacted] for something, it shows up immediately on the site as having been initiated. Since [redacted] was the medium through which the charge was made, it will also be the medium through which a refund is made. I informed her that this demonstrated to me that nothing had been done to refund me my money. I told her I would give the SFBC until the end of business on December 24th to refund my money, before I reported the incident to [redacted] and the Revdex.com. I am writing this on December 30th, having given them more than enough time to take action.Desired Settlement: I am asking for nothing more than the return of the money charged to me for products I did not willfully purchase totaling $116.88. The purchase was made as the result of a malfunction with SFBC’s website, which a representative of theirs admitted and took responsibility for. I have given the SFBC more than adequate time, and have communicated with them on four separate times, to resolve this issue. To my knowledge, they have done absolutely nothing to that end.

Business

Response:

January 20, 2014

Review: when joining Doubleday Book Club you are told that you must purchase 3 books in a certain amount of time. But they don't tell you is that if you accept the Feature Selections (2 books total cost $40 plus)they send you that it only counts as 1 book. So in reality if you purchase the Feature Selections you have to buy 6 books as opposed to 3. This is misleading and misrepresentation on their part. There books are not cheap and the additional 3 books would cost approximately $60 plus dollars. I have purchased 4 Feature Selection Books from them which should have satisfied the agreement. However, when I called them I was told I have to buy an additional book. In addition their web page is useless since they converted to a new computer system. Your feature selections do not show on your account for you to accept or decline the Feature selection which means they automatically send it to you. Nor can you view your purchase history.

Product_Or_Service: hard back book

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

Since you are not told up front that the 2 Feature Selections only count as 1 book I want given credit for the 4 books I purchased and my account to read as satisfied.

Business

Response:

Review: 1. I did not receive a book that I ordered in July 2013. I have been in contact with the company multiple times, and they promised a refund. In Nov 2013 I was told they were mailing a check. I have not received a check.

2. I was charged for shipping that was advertised as free shipping. Again, I contacted them multiple times. They were to mail refund together with above refund. Have not received check.

3. I received a bill for books that were paid for via Paypal at the time of order. I contacted them and have not received a reply. My account shows balance of $229. All of my purchases were paid for at the time of order, and the order summaries online show this. My account does not have the ability to charge an order.Desired Settlement: I would like a refund for the undelivered book and shipping charges ($35), and the account balance to reflect that I owe $0 and am paid in full. I would like any reports to the credit bureau corrected.

Business

Response:

March 19, 2014

Review: 12 May 2014

Revdex.com

[redacted], OH [redacted]

To Whom It May Concern:

I have made more than 2 attempts by mail and 3 attempts over the phone, to cancel my previous

membership in the Children's Book of the Month Club (CBOMC). Their address is [redacted].

My requests by mail have been completely ignored and they continue to send me their monthly mailings.

I've tried to call the phone# on their monthly order form (###-###-####) to ask them to cancel my

membership. The first time I called I was put into a holding pattern listening to classical music for more

than 10 minutes. No person ever answered my call. The 2nd and 3rd times I called, after putting in my

account number, there was absolute silence on the phone - but the call did not hang up. No one ever

came on the line.

My attempts to disengage from this business have been going on for over 6 months. I want to be taken

off their mailing list for good. They will not honor my written requests and my attempts to contact them

by phone have been useless.

Will you please contact them and 1) ask them cancel my membership and stop sending me their

materials and 2) ask them to put a viable phone# on their materials and/or make it easy/possible for a

customer to cancel their membership without having to contact the Revdex.com.

I fulfilled my obligation (purchased the minimum amt of books) years ago and ordered many more

books after that. Due to CBOMC changing to a website that is difficult to navigate and poor customer

service, I no longer wish to do business with this company.

Thank you,

[redacted], CBMOC Account# [redacted]

###-###-####Desired Settlement: Will you please contact them and 1) ask them cancel my membership and stop sending me their

materials and 2) ask them to put a viable phone# on their materials and/or make it easy/possible for a

customer to cancel their membership without having to contact the Revdex.com.

Business

Response:

June 11, 2014

Review: On July 7th, QPBC debited my debit card $50.58. I had not placed an order or authorized a payment in this amount to them. I went online to check my account details and indeed there were no orders placed after March of this year. I called customer service the week of 7/21/14 and spoke with a representative who said that the charges were for an order that had shipped to me. I told the representative that I had neither placed an order nor received a shipment and I wanted the funds refunded to my account. He told me that I would be getting a refund in 5 business days. The following week, when the funds had still not posted to my account, I called customer service again to ascertain the status of my refund. At this time, the representative told me that the amount of $50.58 had been applied to my account as a credit, and that I had an existing account credit of over $55. Since I was unable to view this credit balance or even use it online, I asked that the entire amount be refunded to my debit card immediately. I expressed displeasure that the original debit of $50.58 had not already been refunded as promised, and requested that I receive the funds that had been taken out of my account immediately. I was informed that the funds should appear in my account in 3 business days. During the week of 8/4/14, I called customer service a third time, since I still had not received my refund. This time, the customer service representative I spoke to told me that refunds generally take 7-10 business days to process and that I needed to allow additional time for the refund to post to my account. I told the representative at that time that if my funds did not post in the next two weeks that I would be seeking satisfaction via the Revdex.com, since the funds were debited from my account without authorization and have been out of my use for over a month. It is now the 29th of August and I still have not received my refund.Desired Settlement: I would like my entire credit balance refunded to my debit card ($50.58 plus the additional credit amount) as soon as possible.

Business

Response:

September

17, 2014

RevDex.com

1337 N.

Front St.

Harrisburg,

PA 17102

Re: Revdex.com

Complaint ID [redacted]

[redacted]

QUALITY PAPERBACK BOOK CLUB Account # [redacted]

[redacted]

[redacted]

Dear [redacted]:

I am

responding to the inquiry your office forwarded for [redacted].

Please let [redacted] know that

we will be processing a refund of $50.58 to her credit card. In addition, we will process a refund check

in the amount of $55.07, which represents the outstanding credit balance on [redacted]’s Club account.

You may

contact me at ###-###-#### with any questions. You may also send an

e-mail to [email protected].

Sincerely,

Kaitlynne

G[redacted]

Correspondence

Specialist

Email: [email protected]

Review: Below is a copy of a letter I sent, in April and again in May 2013 to the customer service dept. at Direct brands and [redacted] I. Fine

Chief Executive Officer and President

Direct Brands Group

They have simply ignored my requests

I now need your help

The Letter

I recently had issue with BOMC2 and I am a little dismayed, dissatisfied with the “resolution”.

For many years I was purchasing military books for my father, [redacted], who was WWII and Korean War veteran. We would share the books; he was an avid American History buff, especially WWII. We would share the reading and then discuss the book. Many times he would reminisce and say you know I was there or it really was or wasn’t like that.

[redacted] became ill in 2006 with Parkinson’s and Dementia and died in August. of 2011. During the time of his illness I simply lost track of ordering books. In fact I thought I might have cancelled my subscription until I received an e-mail from BOMC2, Nov 20 th, stating I had a credit that needed to be redeemed.

Why would I have a credit for something I never ordered or returned?

I called Customer Service and they told me not only did I have a credit for Nov 2012 but that I had a credit for each of the last 10 months. This made no sense to me so I asked how this was possible and they explained to me that I was obligated to purchase a book from a reading list, each and every month. If I failed to make the purchase I would still be charged me for the book. I had simply forgotten the rules of the club. They also said they informed me via e-mail of this every month. Quite frankly I don’t think I received these because I would have certainly responded but that isn’t the issue.

I explained why I was buying the books and why I then became “delinquent” in continuing to purchase them and would like to know over the years just how many “credits” I had amassed, so I could order the books I had already paid for.

The Customer Service Representative politely informed me that BOMC2 records only go back 11 months and they would be unable to do this. This is the issue.

I know that this might be true of the Customer Service Representatives initial access but I am somewhat sure there is a way to run a flex file of my account number to give a record of all transactions.

I trained Customer Service Reps for a Fortune 500 Company, [redacted] for 30 years and managed a help desk for billing inquiries and I know that any companies I. T. Dept can do this. It's a simple procedure taking less time than it does to read this letter.

This is why I am writing to you to ask that you forgive my sin of omission, intercede on my behalf and get this done.

As a loyal customer since 2004, I only want what I have paid for, nothing more nothing less. I believe this is the ethical action any company who prides themselves on good customer relations should do. I nor my Customer Service Representatives ever told a customer I couldn’t do what they requested until I tried.Desired Settlement: What I am looking for is a accounting for books I have not purchased and have been billed for. I am happy to take a book credit for them or simply a refund. I just want to receive what I have paid for , nothing more , nothing less/

Consumer

Response:

---------- Forwarded message ----------

From: [redacted] <[redacted]>

Date: Mon, Aug 19, 2013 at 2:06 PM

Subject: RE: complaint #[redacted].

To: "[email protected]" <[email protected]>

This complaint has been resolved , thank you for your help

Peace

Review: I have been a member of The Good Cook book club for many years and I have rarely returned any books. In June or July, I believe, I did not reply to their automatic mailing request in time. I received a set of 2 Taste of Home cookbooks that I had no interest in. I taped up the box, which included the two new books and my account information, and paid to have it mailed back to the address provided on The Good Cook website: (mail to: Returns Processing Center, Hanover, PA 17332). A month or so later I realized my balance was $41.45, which included the thirty something price of the two books I had returned. I have sent numerous emails the last few months (exact dates unknown) to the company, via their website, asking for the refund and no one in customer service will help me. I have even asked for a manager to research why my account has not been credited. I believe that I do owe the company around ten or eleven dollars for one book, but I feel that they should take care of the credit so that I can pay my correct balance. I have told customer service this. I am so frustrated with this company that I am going to end my membership over this issue.

The Good Cook completely overhauled their website this past summer and I have no order history, no payment history, and no club points that I earned through purchases. I am unable to even do my own research on this matter. The website does not even give a phone number for their customers. I am just really upset that I have tried over and over to get a credit where credit is due and the employees don't even seem to care that a loyal customer is growing more livid.Desired Settlement: All I want is the credit for the two cookbooks I returned to the address above (cut and pasted from their website). I have done everything expected from my end. I thank you in advance for your help. I hope you know that your job is a very important one. Please contact me if you have questions. As I have mentioned, I cannot pull up any order history on my account to give more detail on the exact name of the books, the exact price, and when it was sent. Please do all that you can. This has created a lot of stress for me. Sincerely, [redacted]

Business

Response:

November 8, 2013

Review: I ordered books from the servicei sent an email cancellingthey state that they never received itthey continued to debt my checking accounti changed my debt card number and they changed the way that they debted to gain access to my accountthey caused several overdrafts on my accounti supposedly I had a credit over on my accountthey never reimbursed me and I no longer receive advertised mailing from them, they ceased the mailingsDesired Settlement: please refund my plus overdraft fees of
Business
Response:
January 14,
Revdex.com
NFront St
Harrisburg, PA
Re: Revdex.com Complaint ID [redacted]
BLACK EXPRESSIONS BOOK CLUB Account# [redacted] Address on File: [redacted]
Dear **[redacted]:
I am responding to the inquiry your office forwarded for **[redacted]
We have reviewed our records and we are unable to locate a recent transaction on **[redacted]' BLACK EXPRESSIONS BOOK CLUB account
In order for us to address **[redacted]' inquiry, we are requesting a more detailed description of the transaction in question, including the approximate date
**[redacted] may send the information by mail to SMarket Street, Mechanicsburg, PA 17055, or by fax to ###-###-####
We will make every effort to resolve **[redacted]' concerns as soon as we hear from her
Thank you for your cooperation
You may contact me at ###-###-#### with any questionsYou may also send an e-mail to
Sincerely,
Correspondence Specialist
Email: [email protected]
Consumer
Response:
Review: [redacted]
I am rejecting this response because:
6/26/
I contacted black expressions/direct brand, I was told to provide documentation of a chargei provided information and no refund issuedi submitted a Revdex.com claim and left info requested on a voice maili contacted black expressions the week of june 9th, and inquired how would I obtain my refundi was placed on hold and the representative contacted her supervisor and I was given a fax number to provide documentation from my bankmy bank sent me the documentation and it was faxed june 18thi called twice on the week of june 23th, the person that I spoke to on june 23rd at pm,,told me that once they received the fax I would be issued a checkthey were noted on the account to issue a checki called back on june 26th to confirm the fax at pmafter being on hold for over min, the representative said it was closed and I had to refilei explained that the supervisor said for me to provide bank statement and letter and it would be issuedshe stated that they were wrong..to my knowledge she wasnt a supervisori feel like I have gotten the runaroundmy account was[redacted] po bx [redacted]
Desired Outcome:
refund of approx issued in a check priority mail

Review: In September 2013 I placed an order from [redacted]. I received the order two weeks later than what they promised, so in that time I purchased the book elsewhere. I promptly returned the book in October 2013, per the customer service department. I have been receiving bills for this book, and when I've called customer service I've been put on hold and they never got back to me, or they've never even answered, or I've been told they'll look into it and get back to me. I have sent numerous emails in the past week explaining my issue and no one is helping me. They keep telling me they "are unable to assist you with the credit of the referenced items. Our policy states that we cannot offer refunds for items returned after 120 days." I have tried time and time again to explain I returned this item in 2013 and thought it was taken care of until I just started receiving the bills for it. I'm not past the 120 days - I returned it within three days of receiving it! I have about seven emails from the company and each one says the same thing - they're not even reading what I'm writing. And to top it off, I received ANOTHER bill - with late fees!!! - from them today for this item! I returned this book over a year ago and this company just keeps harassing me with bills and ridiculous emails that don't even touch on my issues.Desired Settlement: Please remove the account balance of $23.82 from account [redacted] and then close my account.

Business

Response:

February 5, 2015

Ms. [redacted]

Revdex.com

1337 N. Front St.

Harrisburg, PA 17102

RE: Revdex.com Complaint ID [redacted]

[redacted] Account #[redacted]

York,

PA 17404

Dear Ms. [redacted]:

I am responding to the inquiry

your office forwarded for Mrs. [redacted].

Though Mrs. [redacted] mentioned

a THE [redacted] account in her complaint, the account number she

provided corresponds with her [redacted] account.

Please assure Mrs. [redacted]

that we have credited her [redacted] account in the amount of $23.82. The

account has been closed with a zero balance.

Mrs. [redacted]’s [redacted]

account is active and in good standing with a zero balance. If Mrs. [redacted]

would like to close her [redacted] account, she may contact me directly and

I will assist her personally.

We trust this resolves Mrs.

[redacted]’s concerns.

If you have any further

questions or concerns, you may contact me by phone at ###-###-#### or you may

email

[redacted].

Sincerely,

Rachel H[redacted]

Correspondence Specialist

Phone: ###-###-####

Fax: ###-###-####

Email: [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: This complaint is regarding Doubleday Book Club, an affiliate/subsidiary of Direct Brands.

I am a member of Doubleday, which is a service that provides discounted books and is subject to a "fulfillment obligation" where you have to purchase a few books at member edition prices and that completes your membership. I was fully aware that I had to buy 3 books at member edition prices.

I bought 3 books that I wanted and thought my membership would be fulfilled. It turns out that only 1 out of the 3 "counted" and that there are additional rules I had to follow in order to make my purchase count. Now, Doubleday has indicated that I need to buy 2 more books to fulfill the membership - and I only have until March 29, 2013 to do so.

When I added the 3 books to my shopping cart, the website did not indicate that it wouldn't count towards my obligation. I feel this is totally wrong. The site led me to believe that the books would count, and come to find out they didn't and I wasn't notified at check out.

When I tried to resolve this issue with Customer Service, they gave me some generic response that I had to go deep into the website terms and conditions to understand that only books $9.99 and above counted.

I am not arguing against their membership terms. I am merely arguing that not being upfront to customers that their books don't count leads customers to purchase books they don't want and are stuck with - and Doubleday is making a lot of money with this method. I think it's unethical and irresponsible. Hiding these rules deep within the website and neglecting to warn customers prior to purchasing is a bad business practice.

I am now forced to buy 2 additional books, which I ordered on 3/11/13. If the company properly disclosed the membership information at checkout, I wouldn't have to purchase these books.

Thanks for your time.Desired Settlement: I would like a few things:

1. The company should change their website to indicate at checkout if a book satisfies the requirement. Or indicate it when the book is added to the cart for purchase.

2. I would like a refund/billing adjustment for the 2 books the company coerced me to purchase today. (These 2 books are after the 3 I already bought...)

3. I would like Doubleday to close my account with no further contact.

Business

Response:

March 25, 2013

Review: I have received approximately 7 unauthorized charges to my credit card for items, assuming books, that I never ordered and have not received. I have contacted the company and have not received any success in cancelling whatever this is. I am not sure if this is associated with the Literary Guild Bookclub to which I was a member, but I have also requested an immediate cancellation of my membership as I have fulfilled my purchase requirement. This all started upon my membership with the Literary Guild approximately in May 2013 so I assume this is connected in some way.Desired Settlement: Refund of the following charges and cancellation of any future activity:

$16.09 8-13-2013

$16.23 8-12-2013

$ 7.69 8-11-2013

$ 7.69 8-9-2013

$ 7.69 8-8-2013

Business

Response:

September 11, 2013

Review: Doubleday book , is charging me for books I never ordered. I have not been a member for years. but just recently they sent me some books , or a book, I sent them back unopened. now they are billing me for $37.98, they give a customer service # ###-###-####. Try it , the woman on the other end must be getting annoyed by now. this company should be fined for this kind of practice. I do not appreciate receiving a bill for things I did not order, let alone the fact that I am not a memberDesired Settlement: this company should not be allowed to send any books unless people order them. None of this sending books and if you don't want them, send them back, and really stop sending to people that are no longer a member and has not been for YEARS!!

Business

Response:

October 1, 2013

Review: We paid an invoice with a check. When we got our bank statement, we found that a copy (literally, a copy) of that same check had been deposited into their account along with the original. I've provided copies of the invoice, checks, and account information numerous times via mail, email, and fax since we discovered the problem in June, 2013. They continue to "lose" the information and act like they don't know what I'm inquiring about. We need a refund of the duplicated payment $13.48, but more importantly, we need to know how our check was duplicated by Mystery Guild and both "checks" were deposited to their account, yet a credit did not appear on our account for $13.48. I feel we've been more than patient about this situation, despite them choosing not to respond to our requests for answers.Desired Settlement: Ultimately, we would like a refund check in the amount of $13.48, but more importantly, we would like to know how and why our check was duplicated by them and both the check and the duplicate were deposited into their account.

Business

Response:

November 7, 2013