Bookspan

Review: the Mystery Guild was accidently overpaid via electronic check .The bill was $19.73 and they were paid $1973. they were contacted immedicatley, on 10/7/13. I was assured the payment would be reveresed. Two days later, I called again, I was told I had a $1953.27 credit on my account, I asked to have the money returned and was assured it was being done as I was on the phone. 10/15, I spoke with a supervisor who said the money was absolutley bieng returned that day. I have a list of dates and people I spoke to, all of who lied. to date, I have not recieved any refund. I was told on 10/22/13 a refund check was being mailed to me, it would take 3-5 business days. as of this date, I still have no check/refund. I was told again this morning by Rachael, the supervisor that she would check on it. I would like to press charges or take legal action at this point in time. They practice dishonesty with thier customers, they are decietful and I belive this is now theft/larceny. I have been stonewalled when I ask to speak to someone above the supervisor Racheal and they will not release any information regarding the hierarchy of the company.Desired Settlement: I want my money back in full. I want a bank check federal expressed to my door by tomorrow. I have been patient enough.

Business

Response:

November 8, 2013

Review: I sent back 2 seperate unopened book orders back in July that were charged to my bank debit card in May of 2013. I have sent them several emails and have spoke to them 2 different times, Aug 21 and again on August 26....each time I called I was told that they were going to refund my debit card and that I needed to allow 3-5 business days however it still has not been refunded to my card. They have the worst customer service I have ever dealt with. I emailed them and it took them over a month to even respond to my email, they don't have a toll free number and everytime i've called i've sat on hold for about an hour before someone helped me. I'm tired of the run around I am getting from them, I just want my money back. The 2 debits were for 44.46 and the other was 42.46...a total of $86.92Desired Settlement: I want the money refunded to my bank debit [redacted].

Business

Response:

September 6, 2013

Review: My problems with this business began in May/June 2013 when they began to update their website. Prior to this date, I was able to monitor my account activity and keep track of how many books I needed to purchase in order to fulfill my Club obligation. Once the new webpage was up in June 2013, my account activity was zeroed out and when I did order books, it took almost a month before my account showed that the order had shipped. In fact, by the time I rec'd my books, my acct. still showed the shipment as "pending". I had to email twice in order to verify that I had met the book purchase obligation, providing dates and billing information. Then, now that I've met the obligation, I have emailed three times requesting to have my membership cancelled and they have not complied. They have sent and billed me for books that don't show as being shipped although I have checked my account activity to see what was actually sent even though I have an email from a customer service rep. who told me that because I'm in a new membership status, I will not be receiving automatic shipments of "featured selections" anymore. I'm very frustrated and just want my membership cancelled.Desired Settlement: I would just like for them to cancel my club membership since I have met their required book purchase obligation (4 books at regular club price within a year of joining). I do not want to have the "Member's Choice" account, I just want to cancel my membership.

Business

Response:

October 29, 2013

Review: Crossing Book Club in Camp Hill, PA is a dishonest company. One of their representatives called me about ordering books. Finally, after much conversation, I agreed to purchase the books. After receiving the books, I realized I was not interested in the books and returned them to Crossing. I told them that I no longer wanted the books. The representative consistently said that I must take them as part of the agreement. I did not sign any papers stating that I would buy those books. As of a few days ago, I found out that Crossing Book Club had reported to the Credit Agency that I owed them $55.00. I was unaware that they would charge me for the books I did not want and try to make me stay in their book club. The policy they have is unfair and unscrupulous. Their practice of doing business needs to change.Sincerely,[redacted], [redacted], [redacted]Desired Settlement: I would like to make everyone who might be considering on buying books from Crossing Book Club to be aware of their policies. By not participating in their book club, they sent an unpaid amount to the Credit Agency, which affected my credit. I don't want anyone to suffer the pain they have caused me because I did not want the books and returned them to Crossing Book Club.

Business

Response:

September 18, 2013

**. [redacted]

Revdex.com

1337 N. Front St.

Harrisburg, PA 17102

Re: Revdex.com Complaint ID [redacted]

Crossings Book Club Account # [redacted]

[redacted]

[redacted]

[redacted], [redacted]

Dear **. [redacted]:

I am responding to the inquiry you forwarded for **. [redacted].

On review, our records show that **. [redacted] enrolled in CROSSINGS BOOK CLUB via our website on November 8, 2011.

When consumers enroll in our Club via our website, they are provided with our Club membership agreement. **. [redacted] indicated affirmatively that she had read and agreed to our terms of membership.

The purchase commitment associated with this account was to buy four books at regular Club price within the first year of membership. This was a clear and conspicuous disclosure in our membership agreement.

On September 24, 2011, we mailed a letter to **. [redacted] at the [redacted] address reminding her that her purchase commitment would soon expire. When the purchase commitment was not fulfilled by the specified time, we billed the amount of $55.56 for the three books remaining in the purchase commitment, plus shipping and processing charges, to **. [redacted]’s Club account.

We sent numerous letters to **. [redacted] regarding her unpaid balance, with the last letter being sent on April 3, 2012. Since we did not receive payment of the outstanding balance, on May 22, 2013, the debt was placed in collections.

As an accommodation, we have contacted our collection agency, Receivables Performance Management, and instructed that they close their file and cease collection efforts. Please advise **. [redacted] that her CROSSINGS BOOK CLUB account has not been reported to the credit bureaus.

**. [redacted]’s account is now closed with a zero balance. She may disregard any additional Club notices that she receives. We have removed her name, address, email address and phone number from our solicitation lists.

We trust this resolves **. [redacted]’s concerns.

You may contact me at ###-###-#### with any questions. You may also send an e-mail to [redacted]

Sincerely,

Special Services

Email: [redacted]

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I did not enroll in Crossing Book Club via their website on November 8, 2011. One of their representatives called me. The person I spoke with was so persuasive in trying to get me to buy the books. Crossing sent me the books. I called them several times and told them that I don't want anymore books sent to me. The person I spoke with told me I had to buy the books. I returned all the books they sent me. They continued to send me a bill. I did not think they would report to the Credit Agency that I owed them $55 because I returned the books. As of August 22, 2013 , I found out that they had caused my credit to be in question, I sent the money to Receivable Performance Manger to clear that bogus charge from my credit report. Once again, I am appalled that Crossing Book Club said I signed up on their website as of November 2011. I am very displeased with Crossing Book Club .

Regards,

Review: On July 7th, QPBC debited my debit card $50.58. I had not placed an order or authorized a payment in this amount to them. I went online to check my account details and indeed there were no orders placed after March of this year. I called customer service the week of 7/21/14 and spoke with a representative who said that the charges were for an order that had shipped to me. I told the representative that I had neither placed an order nor received a shipment and I wanted the funds refunded to my account. He told me that I would be getting a refund in 5 business days. The following week, when the funds had still not posted to my account, I called customer service again to ascertain the status of my refund. At this time, the representative told me that the amount of $50.58 had been applied to my account as a credit, and that I had an existing account credit of over $55. Since I was unable to view this credit balance or even use it online, I asked that the entire amount be refunded to my debit card immediately. I expressed displeasure that the original debit of $50.58 had not already been refunded as promised, and requested that I receive the funds that had been taken out of my account immediately. I was informed that the funds should appear in my account in 3 business days. During the week of 8/4/14, I called customer service a third time, since I still had not received my refund. This time, the customer service representative I spoke to told me that refunds generally take 7-10 business days to process and that I needed to allow additional time for the refund to post to my account. I told the representative at that time that if my funds did not post in the next two weeks that I would be seeking satisfaction via the Revdex.com, since the funds were debited from my account without authorization and have been out of my use for over a month. It is now the 29th of August and I still have not received my refund.Desired Settlement: I would like my entire credit balance refunded to my debit card ($50.58 plus the additional credit amount) as soon as possible.

Business

Response:

September

17, 2014

RevDex.com

1337 N.

Front St.

Harrisburg,

PA 17102

Re: Revdex.com

Complaint ID [redacted]

[redacted]

QUALITY PAPERBACK BOOK CLUB Account # [redacted]

[redacted]

[redacted]

Dear [redacted]:

I am

responding to the inquiry your office forwarded for [redacted].

Please let [redacted] know that

we will be processing a refund of $50.58 to her credit card. In addition, we will process a refund check

in the amount of $55.07, which represents the outstanding credit balance on [redacted]’s Club account.

You may

contact me at ###-###-#### with any questions. You may also send an

e-mail to [email protected].

Sincerely,

Kaitlynne

G[redacted]

Correspondence

Specialist

Email: [email protected]

Review: The chief issue is that the company owes me [redacted] refund for returned merchandise. In dealing with their customer service via email, I am only receiving the same canned replies to my inquiries and they have had more than sufficient time to credit the

return. They have offered no explanation for the delay nor offered any way to resolve the issue. They initiated the payment to themselves through my paypal account for an order I did not request. I have belonged to several clubs of this nature over the years and have never experienced this type of delay, nor their procedure regarding contract fulfillment.

I had emailed the club earlier this year and explained the change in my financial situation and that I needed to cancel the membership. They replied I had to purchase two more books to fulfill my contract. Shortly after that I ordered the Dan Brown novel from them. A short time after that , I receive a letter from them in the mail stating that they had charged my paypal account for another book and sent me a VERY short list of books that I could select for this final purchase. I have never had a book club handle an account this way but I did select a book and it was

mailed to me. I assumed this closed the matter.

On June 27, I receive a package in the mail that I did not order, that again had been charged through paypal and overdrew my bank account. I contacted the book club that day and told them to cancel immediately, that I thought it was already cancelled and that I would be returning the books. I did receive acknowledgement of the cancellation and the fact that the books would be returned. The package was returned unopened with "return to" boldly marked. It was picked up by my mailman about July 1.

I contacted them July 15 and July 18 regarding the status and received a canned email "thank you for letting us know you are returning the books". I contacted them again on July 23 stating that these responses were not helpful and I needed to know why I didn't have my refund. Since that point there has been no response from them and no refund. I cannot express to you how significant this sum of money is to me.Desired Settlement: Ideally I would like to be reimbursed an additional $50 for bank fees that were charged because this order was processed in the first place but I'm definitely due the $55 refund.

Business

Response:

August 6, 2013

Review: I did not sign up for any recurring charges from the book club. I tried to stop them from charging my debit card but another charge was made 6-21-2013Desired Settlement: Refund the 43.46 to my account

Business

Response:

June 25, 2013

Review: 12 May 2014

Revdex.com

[redacted], OH [redacted]

To Whom It May Concern:

I have made more than 2 attempts by mail and 3 attempts over the phone, to cancel my previous

membership in the Children's Book of the Month Club (CBOMC). Their address is [redacted].

My requests by mail have been completely ignored and they continue to send me their monthly mailings.

I've tried to call the phone# on their monthly order form (###-###-####) to ask them to cancel my

membership. The first time I called I was put into a holding pattern listening to classical music for more

than 10 minutes. No person ever answered my call. The 2nd and 3rd times I called, after putting in my

account number, there was absolute silence on the phone - but the call did not hang up. No one ever

came on the line.

My attempts to disengage from this business have been going on for over 6 months. I want to be taken

off their mailing list for good. They will not honor my written requests and my attempts to contact them

by phone have been useless.

Will you please contact them and 1) ask them cancel my membership and stop sending me their

materials and 2) ask them to put a viable phone# on their materials and/or make it easy/possible for a

customer to cancel their membership without having to contact the Revdex.com.

I fulfilled my obligation (purchased the minimum amt of books) years ago and ordered many more

books after that. Due to CBOMC changing to a website that is difficult to navigate and poor customer

service, I no longer wish to do business with this company.

Thank you,

[redacted], CBMOC Account# [redacted]

###-###-####Desired Settlement: Will you please contact them and 1) ask them cancel my membership and stop sending me their

materials and 2) ask them to put a viable phone# on their materials and/or make it easy/possible for a

customer to cancel their membership without having to contact the Revdex.com.

Business

Response:

June 11, 2014

Review: When I belonged to the bookclub I did order books from them and got an order that I did not order from them, so I marked the packeage return to sender. Then I got a bill from them and called and told them I had returned them. Now I am getting bills from [redacted]. It says I owe 83.41 but have three choices pay $58.38 or $20.for three months or $10 a month until it is paid off. Why would I pay them for something I do not owe them for. Please tell me what I can do, I get no where when I call Doubleday Bookclub. My account number with Doubleday was xxx-xx-xxxxDesired Settlement: I would just like Doubleday Bookclub to realize they shouldn't try to get money for books the customer does not have. So they can have [redacted] stop sending me letters. It is so hard when you call and try to resolve an issue and the people on the other end act like you are the biggest liar.

Business

Response:

March 26, 2013

Review: 1. I did not receive a book that I ordered in July 2013. I have been in contact with the company multiple times, and they promised a refund. In Nov 2013 I was told they were mailing a check. I have not received a check.

2. I was charged for shipping that was advertised as free shipping. Again, I contacted them multiple times. They were to mail refund together with above refund. Have not received check.

3. I received a bill for books that were paid for via Paypal at the time of order. I contacted them and have not received a reply. My account shows balance of $229. All of my purchases were paid for at the time of order, and the order summaries online show this. My account does not have the ability to charge an order.Desired Settlement: I would like a refund for the undelivered book and shipping charges ($35), and the account balance to reflect that I owe $0 and am paid in full. I would like any reports to the credit bureau corrected.

Business

Response:

March 19, 2014

Review: when joining Doubleday Book Club you are told that you must purchase 3 books in a certain amount of time. But they don't tell you is that if you accept the Feature Selections (2 books total cost $40 plus)they send you that it only counts as 1 book. So in reality if you purchase the Feature Selections you have to buy 6 books as opposed to 3. This is misleading and misrepresentation on their part. There books are not cheap and the additional 3 books would cost approximately $60 plus dollars. I have purchased 4 Feature Selection Books from them which should have satisfied the agreement. However, when I called them I was told I have to buy an additional book. In addition their web page is useless since they converted to a new computer system. Your feature selections do not show on your account for you to accept or decline the Feature selection which means they automatically send it to you. Nor can you view your purchase history.

Product_Or_Service: hard back book

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

Since you are not told up front that the 2 Feature Selections only count as 1 book I want given credit for the 4 books I purchased and my account to read as satisfied.

Business

Response:

Review: Twice I received from the Mystery Guild books that I never ordered. I sent both packages back but only received a refund for one of them. I have emailed repeatedly about the refund for the second package of books but they have refused to answer me (a month has gone by since I last heard from them). They indicated the last time they communicated with me that they would credit my account but I told them I want the amount taken off the credit card I'd used and they said they'd take care of that. Well nothing has happened. This has been going on since July of 2014.

Order_Number: [redacted] Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

All I want them to do is credit the amount ($60.45) back to my credit card.

Review: I ordered books from the servicei sent an email cancellingthey state that they never received itthey continued to debt my checking accounti changed my debt card number and they changed the way that they debted to gain access to my accountthey caused several overdrafts on my accounti supposedly I had a credit over on my accountthey never reimbursed me and I no longer receive advertised mailing from them, they ceased the mailingsDesired Settlement: please refund my plus overdraft fees of
Business
Response:
January 14,
Revdex.com
NFront St
Harrisburg, PA
Re: Revdex.com Complaint ID [redacted]
BLACK EXPRESSIONS BOOK CLUB Account# [redacted] Address on File: [redacted]
Dear **[redacted]:
I am responding to the inquiry your office forwarded for **[redacted]
We have reviewed our records and we are unable to locate a recent transaction on **[redacted]' BLACK EXPRESSIONS BOOK CLUB account
In order for us to address **[redacted]' inquiry, we are requesting a more detailed description of the transaction in question, including the approximate date
**[redacted] may send the information by mail to SMarket Street, Mechanicsburg, PA 17055, or by fax to ###-###-####
We will make every effort to resolve **[redacted]' concerns as soon as we hear from her
Thank you for your cooperation
You may contact me at ###-###-#### with any questionsYou may also send an e-mail to
Sincerely,
Correspondence Specialist
Email: [email protected]
Consumer
Response:
Review: [redacted]
I am rejecting this response because:
6/26/
I contacted black expressions/direct brand, I was told to provide documentation of a chargei provided information and no refund issuedi submitted a Revdex.com claim and left info requested on a voice maili contacted black expressions the week of june 9th, and inquired how would I obtain my refundi was placed on hold and the representative contacted her supervisor and I was given a fax number to provide documentation from my bankmy bank sent me the documentation and it was faxed june 18thi called twice on the week of june 23th, the person that I spoke to on june 23rd at pm,,told me that once they received the fax I would be issued a checkthey were noted on the account to issue a checki called back on june 26th to confirm the fax at pmafter being on hold for over min, the representative said it was closed and I had to refilei explained that the supervisor said for me to provide bank statement and letter and it would be issuedshe stated that they were wrong..to my knowledge she wasnt a supervisori feel like I have gotten the runaroundmy account was[redacted] po bx [redacted]
Desired Outcome:
refund of approx issued in a check priority mail

Review: We paid an invoice with a check. When we got our bank statement, we found that a copy (literally, a copy) of that same check had been deposited into their account along with the original. I've provided copies of the invoice, checks, and account information numerous times via mail, email, and fax since we discovered the problem in June, 2013. They continue to "lose" the information and act like they don't know what I'm inquiring about. We need a refund of the duplicated payment $13.48, but more importantly, we need to know how our check was duplicated by Mystery Guild and both "checks" were deposited to their account, yet a credit did not appear on our account for $13.48. I feel we've been more than patient about this situation, despite them choosing not to respond to our requests for answers.Desired Settlement: Ultimately, we would like a refund check in the amount of $13.48, but more importantly, we would like to know how and why our check was duplicated by them and both the check and the duplicate were deposited into their account.

Business

Response:

November 7, 2013

Review: I have been a member of The Good Cook book club for many years and I have rarely returned any books. In June or July, I believe, I did not reply to their automatic mailing request in time. I received a set of 2 Taste of Home cookbooks that I had no interest in. I taped up the box, which included the two new books and my account information, and paid to have it mailed back to the address provided on The Good Cook website: (mail to: Returns Processing Center, Hanover, PA 17332). A month or so later I realized my balance was $41.45, which included the thirty something price of the two books I had returned. I have sent numerous emails the last few months (exact dates unknown) to the company, via their website, asking for the refund and no one in customer service will help me. I have even asked for a manager to research why my account has not been credited. I believe that I do owe the company around ten or eleven dollars for one book, but I feel that they should take care of the credit so that I can pay my correct balance. I have told customer service this. I am so frustrated with this company that I am going to end my membership over this issue.

The Good Cook completely overhauled their website this past summer and I have no order history, no payment history, and no club points that I earned through purchases. I am unable to even do my own research on this matter. The website does not even give a phone number for their customers. I am just really upset that I have tried over and over to get a credit where credit is due and the employees don't even seem to care that a loyal customer is growing more livid.Desired Settlement: All I want is the credit for the two cookbooks I returned to the address above (cut and pasted from their website). I have done everything expected from my end. I thank you in advance for your help. I hope you know that your job is a very important one. Please contact me if you have questions. As I have mentioned, I cannot pull up any order history on my account to give more detail on the exact name of the books, the exact price, and when it was sent. Please do all that you can. This has created a lot of stress for me. Sincerely, [redacted]

Business

Response:

November 8, 2013

Review: I have requested in writing Mystery Guild remove me from their mailing list for books. I have returned to sender any merchandise from Mystery Guild.

I have requested removal from Mystery Guild mailing list in writing on 10/25/2013. I have returned to sender TWO items unopened. Reporting to Revdex.com was my last attempt with dealing with this company.Desired Settlement: REMOVE ME FROM YOUR RECORDS AND REMOVE MY NAME FROM YOUR BILLING REQUEST FOR $48.53. I DO NOT POSSESS ANY PROPERTY FROM MYSTERY GUILD.

Business

Response:

November 26, 2014Dear [redacted]:I am responding to the inquiry

your office forwarded for [redacted].This will confirm that [redacted]’s MYSTERY GUILD BOOK CLUB account has been canceled. We have issued a

credit to [redacted]’s account in the amount of $48.53 and have closed the

account with a zero balance.This will also confirm that we

have removed [redacted]’s name, address and email address from our solicitation

lists. [redacted] may disregard any

communications from the Club that were already in process.We trust this resolves [redacted]’s concerns.You may contact me at

###-###-#### with any questions. You may also send an e-mail to [email protected],Brooke KCorrespondence Specialist

Review: Doubleday book , is charging me for books I never ordered. I have not been a member for years. but just recently they sent me some books , or a book, I sent them back unopened. now they are billing me for $37.98, they give a customer service # ###-###-####. Try it , the woman on the other end must be getting annoyed by now. this company should be fined for this kind of practice. I do not appreciate receiving a bill for things I did not order, let alone the fact that I am not a memberDesired Settlement: this company should not be allowed to send any books unless people order them. None of this sending books and if you don't want them, send them back, and really stop sending to people that are no longer a member and has not been for YEARS!!

Business

Response:

October 1, 2013

Review: Below is a copy of a letter I sent, in April and again in May 2013 to the customer service dept. at Direct brands and [redacted] I. Fine

Chief Executive Officer and President

Direct Brands Group

They have simply ignored my requests

I now need your help

The Letter

I recently had issue with BOMC2 and I am a little dismayed, dissatisfied with the “resolution”.

For many years I was purchasing military books for my father, [redacted], who was WWII and Korean War veteran. We would share the books; he was an avid American History buff, especially WWII. We would share the reading and then discuss the book. Many times he would reminisce and say you know I was there or it really was or wasn’t like that.

[redacted] became ill in 2006 with Parkinson’s and Dementia and died in August. of 2011. During the time of his illness I simply lost track of ordering books. In fact I thought I might have cancelled my subscription until I received an e-mail from BOMC2, Nov 20 th, stating I had a credit that needed to be redeemed.

Why would I have a credit for something I never ordered or returned?

I called Customer Service and they told me not only did I have a credit for Nov 2012 but that I had a credit for each of the last 10 months. This made no sense to me so I asked how this was possible and they explained to me that I was obligated to purchase a book from a reading list, each and every month. If I failed to make the purchase I would still be charged me for the book. I had simply forgotten the rules of the club. They also said they informed me via e-mail of this every month. Quite frankly I don’t think I received these because I would have certainly responded but that isn’t the issue.

I explained why I was buying the books and why I then became “delinquent” in continuing to purchase them and would like to know over the years just how many “credits” I had amassed, so I could order the books I had already paid for.

The Customer Service Representative politely informed me that BOMC2 records only go back 11 months and they would be unable to do this. This is the issue.

I know that this might be true of the Customer Service Representatives initial access but I am somewhat sure there is a way to run a flex file of my account number to give a record of all transactions.

I trained Customer Service Reps for a Fortune 500 Company, [redacted] for 30 years and managed a help desk for billing inquiries and I know that any companies I. T. Dept can do this. It's a simple procedure taking less time than it does to read this letter.

This is why I am writing to you to ask that you forgive my sin of omission, intercede on my behalf and get this done.

As a loyal customer since 2004, I only want what I have paid for, nothing more nothing less. I believe this is the ethical action any company who prides themselves on good customer relations should do. I nor my Customer Service Representatives ever told a customer I couldn’t do what they requested until I tried.Desired Settlement: What I am looking for is a accounting for books I have not purchased and have been billed for. I am happy to take a book credit for them or simply a refund. I just want to receive what I have paid for , nothing more , nothing less/

Consumer

Response:

---------- Forwarded message ----------

From: [redacted] <[redacted]>

Date: Mon, Aug 19, 2013 at 2:06 PM

Subject: RE: complaint #[redacted].

To: "[email protected]" <[email protected]>

This complaint has been resolved , thank you for your help

Peace

Review: I have received approximately 7 unauthorized charges to my credit card for items, assuming books, that I never ordered and have not received. I have contacted the company and have not received any success in cancelling whatever this is. I am not sure if this is associated with the Literary Guild Bookclub to which I was a member, but I have also requested an immediate cancellation of my membership as I have fulfilled my purchase requirement. This all started upon my membership with the Literary Guild approximately in May 2013 so I assume this is connected in some way.Desired Settlement: Refund of the following charges and cancellation of any future activity:

$16.09 8-13-2013

$16.23 8-12-2013

$ 7.69 8-11-2013

$ 7.69 8-9-2013

$ 7.69 8-8-2013

Business

Response:

September 11, 2013

Review: I am complaining because the Book Club failed to show terms of agreement in a written form that was notable and understandable. Charge my [redacted] account $46.46, after I sent an e-mail to them stating that I did not want a monthly publication!Desired Settlement: I want my [redacted] account credited.

Business

Response:

August 28,

2014

RevDex.com

1337 N.

Front St.

Harrisburg,

PA 17102

Re: Revdex.com

Complaint ID [redacted]

ONE SPIRIT BOOK CLUB Account #[redacted]

Dear [redacted]:

I am responding

to the inquiry your office forwarded for [redacted].

On review, our records

show that [redacted] enrolled in ONE SPIRIT BOOK CLUB online on May 18, 2014.

When consumers

enroll in our Club via our website, they are provided with our Club membership

agreement. [redacted] indicated

affirmatively that she had read and agreed to our terms of membership.

We have changed

[redacted]’s Club account from the automatic shipment plan to our Member’s

Choice plan. [redacted] will continue to receive notification via email of

our monthly Featured Selections, but she will no longer be required to respond

(by accepting or declining the selections). [redacted] may receive up to two

more emails indicating that she is required to respond to her Featured

Selection. These notifications were already

in process; [redacted] does not need to respond.

We

understand that [redacted] has requested a pre-paid return label to

facilitate the return of the shipment she received. We have sent the return label via separate

mailing. In the meantime, we have processed

a refund of $46.46 to [redacted]’s [redacted] account.

We trust

this resolves [redacted]’s concerns.

You may

contact me at ###-###-#### with any questions. You may also send an

e-mail to [email protected].

Sincerely,

Kaitlynne

G[redacted]

Correspondence

Specialist

Email: [email protected]