Bournview Recovery Group

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? ? Regards, [redacted] ***

Dear Mr***,BRG has been contracted to collect on a debt attached to your nameAfter reviewing the file and complaint you have submitted, BRG has determined the information placed with our office must have been the loan you were speaking of in your statementWe have closed your account properly so that you will receive no further communication regarding this matterBRG would like to apologize for any inconvenience.Regards,BRG

Dear Ms [redacted] ,BRG has been contracted to handle? debt attached to your nameOn 11/15/you spoke with a representative and refused to believe anything she had to sayDocumentation was sent to the address on fileYou stated this office is a scam based off your internet findings which is unfounded and untrueThe account in question has been documented accordingly and returnedYou will receive no further communication from this office.? Regards,BRG

Dear Mr***, First and foremost we would like to apologize for any inconvenience that this issue may have caused you and your spouseThe employee in question has been suspendedAt this time you may consider you account as Closed with Monetary Relief, and it is being placed in a Paid in Full StatusIn business days our system will generate a Paid in Full letter to be sent to the address we have on fileWe hope you find this resolution satisfactorySincerely, BRG

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me? Although I DO have voicemails proving there lying.Regards, [redacted]

Dear Ms [redacted] BRG was contracted to collect on a debt attached to your nameThis account was placed with us for collection on 03/14/You resolved it with our office on 03/16/On 03/17/you recieved a paid in full letter via docusign that was opened and acknowledgedNever before 03/14/or after 03/17/has BRG attempted to contact youWe have reviewed all calls made on this account and absolutely at no time did our representative state anything regarding police, arrest or any threatsYou state you reviewed another call from Western, we have no idea who [redacted] isYou need to direct your complaint to that company.Regards,Nick W***

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me? The only thing is that the card used has since been cancelled so how would I get my refunded money back to me? Please advise and this is satisfactoryThank you for all ? your efforts to rectify this issue!!? Regards, [redacted]

Bournview Recovery Group ("BRG") is in receipt of Ms [redacted] 's complaint filed with your officeThank you for giving us the opportunity to respondBRG was contacting Ms [redacted] regarding a personal loan placed with our office Ms [redacted] took out in her own nameThe [redacted] Group's loan's last four digits of the account are ***We are attaching a verification of debt letter with our response for convenience to your office and Ms [redacted] that was sent to her on January 19, BRG spoke with Ms [redacted] on January 19, where she requested the attached as she wanted to know more about her personal loan before she would agree to a payment planAfter receiving the attached verification through her email, Ms [redacted] stated she wanted additional information and would call back on January 20, to set up a payment planWhen we spoke with Ms [redacted] on January 20, 2015, she stated that she would not be paying on her loanWe noted this in our account records and ceased contact to Ms [redacted] We can assure Ms [redacted] that we have not reported anything to her credit and do not plan toAt no point was this indicated to her, but we want to make sure that she understands that this will not impact her on her reportWe will cease all contact to Ms [redacted] regarding this account unless she calls in as the account remains unpaidPlease contact the undersigned if we can be of any additional help in this matterSincerely, Authorized Representative of Bournview Recovery Group

Dear Ms [redacted] ,Your allegation that anyone has threatened legal action is untrueWe have reviewed all calls made on the account to come to this resultIf you have proof to the contrary please provide itYour account has been permanently closed in our system and you will receive no further communication from this officeBRG would like to apologize for any inconvenience.Regards,BRG

Dear Ms***We apologize for the inconvenienceUnfortunately, the representative did not see that your number appeared twice on the file and only removed oneWe have remedied this issue with your number and our representativeWe can assure you that there will be no further communication.Regards,BRG

Dear Ms [redacted] ,BRG has been contracted to collect on a debt attached to your nameOn 11/22/you spoke to a representative and became vulgar and combative to the point he had to terminate the callDocumentation has been sent to the address we were providedWe have made the decision to discontinue collection efforts and return the fileYou will not be contacted again.BRG

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Dear Mr [redacted] ,You spoke with a representative of BRG on 05/06/After reviewing that conversation, the call ended with you stating to the representative that you were going to call back first thing Monday morning to take care of the debt that has been placed with BRG for collectionWe have lost communication with you since thenDue to the lack of communication your file in this office has been closed and returnedBRG would like to apologize for any inconvenienceYou or your family will receive no further calls from this office.Regards,Nick ***

Dear Mrs [redacted] , We at BRG apologize for any inconvenience this may have caused youAfter reviewing your stated complaint, the male employee in question has been suspendedIt is our company policy that if there is a dispute regarding an account in our office, for any reason, that all activity on the account ceases and is closed in our officePlease note that no contact attempts have been made on this account since March 17, 2016, and if you receive any phone calls in the future they are not being generated by this officeSincerely, BRG

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? Regards, [redacted]

Dear Ms [redacted] ? BRG would like to apologize for any inconvenienceOur company is bound by law to verify who it is speaking to prior to disclosing any personal information we are contracted to handleThe representative you spoke with has been sent for continued training, and his file has been documented with this issueBRG has documented the account cease and desistAll communication has been permanently discontinued.Regards,BRG

Dear Ms [redacted] ,BRG has been contracted to collect on a debt attached to your nameThis file was placed with our office on 03/07/Any calls you received prior to that date were not made by this officeWe have reviewed the call and respectfully disagree with your statement that the representative raised her voice or was rude on any levelCollection activity has been permanently discontinuedYou will receive no further communication from this office.BRG

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12707605, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I would like for the business to specifically state in writing that they will never contact me directly or indirectly through other parties via email, standard mail or telephone calls In their response to me they indicated that the case was closed Stating that my case is closed is not the same as stating that they will stop using automated messages at my job, my family member's phones, and my personal cell phone They did not indicate that they will never contact me again as requested My request is to never be contacted again via any forms of communication The company did not clearly indicate that they will never contact me again via any forms of communication Though they admitted using robo call without using the word "warrant" they did leave several voicemails on my work phone throughout the day If the system they use is automated how do they know how many times a voicemail is left at my job? It's automatedremember? They should have no control over how many times I'm called - or are they admitting that they are aware of how many times they have harassed me at my job? Are they admitting that they have a specific number of times they are willing to admit they have harassed me on my job and through my family members? I verified who I am because I have nothing to hide from and I owe no debt The company needs to clearly indicate that they will refrain from any further communications to me directly or indirectly Regards, [redacted] ***

Dear ***? [redacted] ,We apologize for any inconvenience this may have caused youYour phone number has been removed from our system and if you receive any calls in the future regarding the individual in question please be assured that they are not being generated by this office.Sincerely,Bournview Recovery Group

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me? However, I still maintain that this is a scamI did verify my identity, but that does not mean the debt is valid Regards, [redacted]