Bournview Recovery Group

Dear Ms [redacted] ,BRG has been contracted to collect on debt attached to your namePer your desired resolution, BRG has documented your debt as disputed and permanently discontinued communication with you or your familyThe information you were given was provided to us with the placed debtWe apologize for any inconvenience and will be working with our resources in the future to prevent these circumstancesThe allegation that this company is a sham is unfounded and untrueA company is not required to be accredited by the Revdex.com to be legitimateAgain, we apologize for the inconvenienceRegards,BRG

Dear Ms [redacted] BRG is in receipt of your complaint and after reviewing your complaint, we find that a number of the things you have stated with regard to our company are simply not trueAn account with the name of [redacted] was placed into our system on 5/27/and the first and only date that contact - ever - from our company took place with regard to said account was on 5/31/No contact was generated from our office with regard to this account before 5/31/16, and none has taken place since 5/31/The account in question is clearly notated, and it states that the individual we spoke with on 5/31/refused to verify the information required for identification purposes per federal law prior to disclosure, therefore no information was disclosedWe do not place calls to places of employment unless it is listed as a point of contact provided by the consumerOur office hours are 9am - 6pm Monday -Friday - we do not place calls over the weekend, nor have we ever, and we certainly did not leave messages of any nature, let alone threatening, on your voicemailNo one from this office has ever threatened to have a Sheriff's Deputy do anything to a consumer - we are not a law enforcement agency nor have we ever claimed to beIf you are being contacted by another company and they are responsible for the allegations you are making against us, that is something that has nothing to do with us and we cannot controlYou have not been contacted by our company since 5/31/and will not be contacted by us againIf you are contacted it has nothing to do with our companySincerely,BRG

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

Dear Ms***,BRG had been contracted to collect on a debt attached to your nameFirst, we would like to apologize for the lack of customer service you experienced when dealing with this officeDocumentation has been sent to the address on fileCommunication from this office has been permanently discontinued unless you decide to contact BRG.Regards,BRG

Dear Ms***, BRG has been contracted to collect on a debt attached to your nameAfter reviewing the details of the complaint, you state that you have been involved in the past with what appears to be "numerous scams" or an identity theft of some sortWe believe that this must be fallout from your previous issuesThis debt has been placed with our office for the purpose of collection, we did not generate it, purchase it, or make it upWe can assure you that we are not attempting to scam anyoneThe allegation that this is a scam or sham is untrueWe operate out of one location as we always have, we do have multiple phone numbers, every one of the phone numbers can be called back and you will reach a representative of BRGYour account has been documented disputed, and BRG has made the decision to permanently discontinue collection effortsYou will receive no further communication from this officeWe would like to apologize for any inconvenienceRegards, BRG

Bournview Recovery Group ("BRG") has received and reviewed Ms [redacted] 's complaint referenced above and appreciates the opportunity to respondBRG had placed calls to Ms [redacted] in a skip-tracing effort to locate a consumerAll skip-tracing efforts are done so in compliance with federal law, taking great care not to disclose the purpose of our call to any third party, or give a third party our name unless specifically requested to do soUnfortunately, we were unable to speak with Ms [redacted] and were unaware that she did not have any information to provide us until we received this complaintWe have removed Ms [redacted] 's contact information from our system regarding this account and she should not hear from us againWe apologize for any inconvenience and wish Ms [redacted] the best in this New YearPlease contact the undersigned if we can be of any additional help in this matterSincerely, Authorized Representative of Bournview Recovery Group

Dear Ms [redacted] , BRG has been contracted to collect on debt attached to your nameWe have reviewed your statement and made the decision to honor your request to cease all collection activityWe apologize for the inconvenience and will look deeper into the matter.Regards,BRG

Dear Mr [redacted] ,BRG would like to apologize for any inconvenienceWe have been contracted to collect on a debt attached to your nameBRG has made the decision to close your account and discontinue communication per your requestYou or your family will receive no further contact.Regards,BRG

Dear Ms [redacted] ,BRG has been contracted to handle a personal business matter attached to your nameIt is against Federal law for our representatives to disclose information regarding the matter before properly identifying the consumer they are speaking withAs for any other calls made to third parties they are done so in an effort to locate the consumer we are looking to speak withBRG can assure you there will be no further calls made regarding this issue.Regards,BRG

Bournview Recovery Group ("BRG") has received and reviewed the complaint filed by Ms [redacted] BRG began attempts to contact Ms [redacted] on a defaulted account that was placed with our office on December 3, According to our records in the portfolio provided to our office, the original creditor of Ms [redacted] 's unpaid personal loan is [redacted] LLCThe last four account digits are ***Our records reflect that only one call was made to Ms [redacted] on December 3, As stated above, only one call was placed to Ms [redacted] We were unable to connect with her when we placed that callShe did follow up shortly thereafter with a call back whereby, after confirming all necessary information as required by federal law, Ms [redacted] immediately disputed the above debtWe accepted Ms [redacted] 's dispute and placed her account in a non-active status immediately afterWe received the attached complaint the next day after ensuring Ms [redacted] that we would not contact her again regarding this accountAt Ms [redacted] 's request, we will honor her desired resolution and continue to not contact her regarding this accountWe are not sure how else we can assist her regarding this issuePlease contact the undersigned if we can be of any additional help in this matterSincerely, Authorized Representative of Bournview Recovery Group

Dear Ms***,BRG is in receipt of your complaint and after reviewing said complaint we have, as per your requested resolution, closed your account for collections in this office and you will receive no further contact from usIf you are contacted in the future, please be assured that the contact attempts are not being generated by this office.Sincerely, BRG

Dear ? Ms.? [redacted] , We apologize for any inconvenience this may have caused youIt is our company policy that if there is any misinformation or consumer dispute regarding an account in our office, that the account in question is closed and no further contact? attempts? are made regarding said accountIf you receive any future calls they are not being generated by this officeWe hope that you find this response satisfactory with regard to your desired resolution.? Sincerely, Bournview Recovery Group

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

Dear Mr. [redacted] ,BRG has been contracted to handle a personal business matter attached to your name. We have since returned the file due to lack of communication and the fact that you would file a complaint rather than inquiring as to why we are attempting to contact you. You will receive no further... communication from this office.BRG

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Dear Ms***, We apologize that you were unable to get through to a representative the first time you attempted to contact this officeWith a large volume of phone calls it not unusual to be transferred to our voicemail systemWhen you did speak with a representative the last four of your social security number was verified due to federal privacy lawWithout doing so we are unable to disclose the details of the matter to youIn regards to the documentation that was sent to you, any and all information was attached to the debt upon receipt of the account and we can assure you that just “anyone” can obtain this personal informationBetween your phone conversation with this office and this complaint it is evident that you do not recall or recognize the debtWe have made the decision to discontinue any collection efforts and you will not receive any more phone calls from this office Regards, BRG

Dear Ms [redacted] , BRG has been contracted to collect on debt attached to your nameThe conversation that you are stating took place slightly differs from the phone call we reviewedFirst, you did verify that you were the correct party and provided the information from a debt dating back to two years ago? At this time it was you that requested that you resolve the debt with our officeDocumentation was sent to the email your provided, [redacted] ? on January 23, Each document that is sent to a consumer for our office has a letter head which contains our companies name and addressIf this was something you did not want to resolve and you would have requested no more calls your account would have been closed and returnedAt this time we have made the decision to discontinue collection effortsYou will not receive any more phone calls from this office Regards, BRG

Case #: [redacted] afternoon,BRG has fully refunded Ms. [redacted] including any incurred bank fees. Please contact the consumer to verify this. Regards,BRG

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? Regards, [redacted]