Bournview Recovery Group

Dear Ms***, We apologize that you were unable to get through to a representative the first time you attempted to contact this officeWith a large volume of phone calls it not unusual to be transferred to our voicemail systemWhen you did speak with a representative the last four of your social
security number was verified due to federal privacy lawWithout doing so we are unable to disclose the details of the matter to youIn regards to the documentation that was sent to you, any and all information was attached to the debt upon receipt of the account and we can assure you that just “anyone” can obtain this personal informationBetween your phone conversation with this office and this complaint it is evident that you do not recall or recognize the debtWe have made the decision to discontinue any collection efforts and you will not receive any more phone calls from this office. Regards, BRG

Dear Ms***, BRG has been contracted to collect a debt attached to your husband's nameYou were provided the requested information on 06/28/to an email address that you providedDue to the your desired resolution we have made the decision to permanently cease collection effortsYou
will receive no further communication from this office.Regards,BRG

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Bournview Recovery Group ("BRG") is in receipt of the complaint from Ms***Thank you for giving us the opportunity to respondBRG contacted a consumer believed to be Ms***We are required by federal law to verify a consumer's information before disclosing any information regarding
the purpose of our callWe did place one call to Ms*** in an effort to speak to a consumer with the same name as herUnfortunately, as she indicates in her complaint, we were unable to do so and the call was terminatedNo further contact to her has taken place and her number was marked as incorrect for the consumer we were seekingAt no time was Ms*** threatened with a "case" against her or anything resembling itWe simply were contacting her to attempt to verify her informationWe did also place a call to her son in an attempt to locate the above referenced consumerAs we were unable to verify whether Ms*** was the consumer we were seeking, we were unaware that they were relatedHowever, we have reviewed the call with the representative that placed the calls, and they deny disclosing the purpose of our call as our training dictatesWe have previously closed this account as we were unable to locate the consumer we were seeking, but will continue to honor Ms***'s desired resolution and treat this as a cease and desistShe should not hear from BRG againPlease contact the undersigned if we can be of any additional help in this matterSincerely, Authorized Representative of Bournview Recovery Group

Dear Ms***BRG has been contracted to collect on debt attached to your nameOn 10/19/you spoke with a representative and entered into a payment arrangement to resolve said debtOn 10/21/you contacted the office back with several questions that the representative answeredYour
main concern seemed to be that our office has more than one phone numberWe have several different phone numbers as do most large officesYou reference our reviews on the Revdex.com website, roughly two thirds of the people on there have never even spoke with our officeIt's mostly libel and honestly quite disturbing that it's okay for a site to post these things without proofEither way, due to the circumstances we have decided to discontinue collection efforts and return your account to the current creditorYou will not receive any further calls from this office.Regards,BRG

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I listed the number they called fromIsn’t there any way the ones who called and claimed to be this business falsely be contacted? Why would I make up someone calling me and then have their number? Do you need a copy of my phone records?
Regards,
*** ***

Dear *** ***,BRG has been contracted to handle a personal business matter attached to your nameWe have reviewed all calls on the file, at no time was "civil suit or "law suit" saidPhone calls were placed for one day on this matter, therefore making the allegation that we continued to call
untrue as wellWe believe you may have this office confused with anotherEither way, we have discontinued all communication regarding this matterYou will not be contacted again.BRG

Dear Mr***, BRG has been contracted to collect on debt attached to your nameOn September 1, you spoke with a representative who assisted in resolving your outstanding debtUltimately you did set up a payment arrangement for this debt willinglyDocumentation was sent to the email
address you provided as *** on September 12, It is unfortunate that you have decided not to resolve this matter with our office, your allegations that our company is scam and that you are a victim are untrue, unfounded, and libelAny and all information we have for you have been placed with our office and we are only attempting to help you resolve the matterWe can assure you drastic measures are not necessary to recover the monies paidJust ask and we will gladly return your fundsAt this time be assured that we have decided to discontinue all collection efforts and return your accountYou will no longer receive and phone calls or other communication from this office Regards, Chris ***

Please ask them to cease and desist it is total harrassment I have attached of the many way different numbers

Dear Mr***, First and foremost we would like to apologize for any inconvenience that this issue may have caused you and your spouseThe employee in question has been suspendedAt this time you may consider you account as Closed with Monetary Relief, and it is being placed in a Paid in Full
StatusIn business days our system will generate a Paid in Full letter to be sent to the address we have on fileWe hope you find this resolution satisfactorySincerely, BRG

Dear Mr*** BRG would like to apologize for any inconvenience and can assure you that your number has been added to our do not call list.Regards,BRG

Dear Ms***, BRG has been contracted to collect on a debt attached to your nameAfter reviewing the details of the complaint, you state that you have been involved in the past with what appears to be "numerous scams" or an identity theft of some sortWe believe that this must be fallout from
your previous issuesThis debt has been placed with our office for the purpose of collection, we did not generate it, purchase it, or make it upWe can assure you that we are not attempting to scam anyoneThe allegation that this is a scam or sham is untrueWe operate out of one location as we always have, we do have multiple phone numbers, every one of the phone numbers can be called back and you will reach a representative of BRGYour account has been documented disputed, and BRG has made the decision to permanently discontinue collection effortsYou will receive no further communication from this officeWe would like to apologize for any inconvenienceRegards, BRG

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** ***

Dear Mr***The file that we have been contracted to handle has the same name and same spelling as you listed here on the complaintYou stated to the representative you spoke with that you had already paid this off and had no intention of resolvingThe call was professionally ended and
your file was documented accordinglyYou will not be contacted again.BRG

Dear Ms***,BRG has been contracted to collect on a debt attached to your nameOn 11/22/you spoke to a representative and became vulgar and combative to the point he had to terminate the callDocumentation has been sent to the address we were providedWe have made the decision to
discontinue collection efforts and return the fileYou will not be contacted again.BRG

Dear Mr***, BRG has been contracted to handle a personal business matter attached to your nameThis matter was placed with our office on February 5, 2018; we are not the company you spoke to last yearWhen you called into our office you refused to verify you were the correct party, you were
not provided any information due to federal privacy lawsYou do not know what this matter is regarding and your allegations against this office are unfoundedThis matter has been closed and returnedYou will not receive any more phone calls from this officeRegards, BRG

Case #: *** afternoon,BRG has fully refunded Ms*** including any incurred bank feesPlease contact the consumer to verify this. Regards,BRG

Dear Mr***, BRG has been contracted to collect on debt attached to your nameYour initial contact with this office began in September of The documentation you are claiming was not received was sent to the email you provided ***, on September 29, A
representative attempted to contact you in effort to follow up with you and as of October, you had not spoke to anyone in this officeIt was not until you called into our office on February 8, that we spoke to you againAt this time you stated to you would not be resolving the matter because you did not recall the debtWe have made the decision to discontinue collection effortsThis matter has been close and returned and you will not receive any more phone calls from this officeRegards, BRG

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** ***