Bournview Recovery Group

Dear Ms [redacted] , BRG would like to apologize for any inconvenience this may have caused youUnfortunately, the matter that we are handling requires, by law, that we verify we are speaking with the correct party prior to disclosing any information or details pertaining to said matterWe will accept this complaint as a cease and desist and you will receive no further communication from this officeSincerely, BRG

Dear Ms [redacted] BRG has reviewed the call between yourself and our representativeDuring the call you acknowledged the loan and were prepared to resolve it with the representative" [redacted] ***" is who was listed as your employer at the time of the loanYou will receive no further communication from this office

Bournview Recovery Group ("BRG") is in receipt Mr***'s complaintThank you for giving us the opportunity to respondBRG placed a call to a consumer we believed to be Mr [redacted] to obtain his location information to send a letter as we are required to do by federal lawUnfortunately , we were unable to verify the consumer we were seeking as the consumer we spoke to refused to provide any identifying information, although it is now confirmed that we did in fact have the correct consumerIt is our company policy, and that of the federal law, that unless and until we confirm a consumer's information, we are unable to disclose the purpose of our call, and can only provide our company name, which we didWe have reviewed this complaint with the agent that spoke with Mr [redacted] and have placed a note in their fileWhile we disagree with Mr [redacted] of his analysis of the law and what took place, we have sent the agent back for additional training to ensure that all interaction with consumers provides a positive experience The agent disagrees that they ever argued with Mr [redacted] , rather he continued to speak over the agent and would not allow them to explain that they can't disclose any information to them without first verifying their identifying informationIn any event, we have treated this complaint as a cease and desist and will not contact Mr [redacted] again regarding this account unless he calls into BRG himselfPlease contact the undersigned if we can be of any additional help in this matterSincerely, Authorized Representative of Bournview Recovery Group

Dear Ms [redacted] BRG has been contracted to collect on a debt attached to your nameOn 03/02/you spoke with a representative from our companyThe representative explained immediately to you that all calls are monitored and recorded for quality assuranceAfter reviewing the call, we respectfully disagree with a large portion of your complaintYou state in your complaint "Of course I have not got that type of loan nor is it on my credit report", you openly admitted to the representative that you had established two of these loans and would never do it againWe are not a credit reporting agency so if it is not on your credit report that was a decision made by the original creditor at the time they charged off the debtYou state "They threaten to have to summon me to court", at no time did the representative say anything about a summons or courtThe representative offered you documentation several time throughout the callWe would like to apologize for any inconvenience when reaching out to relatives for location informationWe have documented your file as a dispute and have permanently discontinued collection effortsYou or your family will not receive any further communication from this office.Regards,BRG

Dear Ms [redacted] , We apologize for any inconvenience this may have caused youIt is our company policy that if there is any misinformation or consumer dispute regarding an account in our office, that the account in question is closed and no further contact attempts are made regarding said accountIf you receive any future calls they are not being generated by this officeWe hope that you find this response satisfactory with regard to your desired resolutionSincerely, Bournview Recovery Group

Dear Mr [redacted] The file that we have been contracted to handle has the same name and same spelling as you listed here on the complaintYou stated to the representative you spoke with that you had already paid this off and had no intention of resolvingThe call was professionally ended and your file was documented accordinglyYou will not be contacted again.BRG?

Bournview Recovery Group ("BRG") is in receipt of the complaint from Ms [redacted] Thank you for giving us the opportunity to respond BRG was attempting to contact a consumer with the same name as Ms [redacted] as we are required by federal law to send that consumer a letterOnly one phone call was placed on December 1, and we were unable to speak with anyone regarding this matterAll location information calls are done so in compliance with federal lawOut representatives are trained to ensure that until we verify the identity of the consumer we are seeking, no information regarding the call is disclosedAs stated above, we never spoke with anyone regarding this matterWe received the attached complaint on December 2, and have ensured that a do not call was placed on Ms [redacted] 's contact informationWe apologize for any confusion Ms [redacted] is experiencing, but can assure her that it was not our company that was contacting her or anyone in her familyPlease contact the undersigned if we can be of any additional help in this matterSincerely, Authorized Representative of Bournview Recovery Group

Dear Ms [redacted] , We apologize for any inconvenience that any phone calls generated from our office may have caused youUpon researching your complaint, we would like to state that while calls were placed from our office on 3-2-16, that was the only date on which any activity took place on this accountAfter reviewing the log information on this file and researching the phone recordings associated with this, we can assure you that whoever made threats of any pending legal action when speaking to your family, and your father in particular, was not usAs you state in your complaint, there was definitely some confusion regarding this account and contact that you believe may have come from this office The account in question entered our office on 3-2-and was placed in a Management Review status on the same day after you spoke to one of our representatives at 4:PM ESTAny and all phone calls made prior to 3-2-did not come from this office, and if you receive any calls in the future they will not be coming from this office eitherNo further activity on this account will be taking place and you can consider this closed in our officeWe hop you find this response satisfactorySincerely, BRG

Dear Mr [redacted] , We would like to apologize for any inconvenience this may have caused youIt is our company policy that if, for any reason, there is a dispute regarding an account placed with our office, that the account in question is closed and all activity on said account is stoppedIf you receive any phone calls in the future, please be assured that they are not being generated by this officeSincerely, BRG

Dear Ms [redacted] ,BRG has been contracted to handle a personal business matter attached to your nameWe first would like to apologize for the unfortunate medical issues that you are dealing with and for any inconvenience you may have experienced while dealing with our officeThe calls will be reviewed and dealt with accordinglyAs for the account in question, funds that have been paid to this point have been reversed and the account closed for collectionYou will receive no further communication from this office.Regards,BRG

Dear Ms***, BRG would like to apologize for any inconvenienceSearching our records we are unable to locate a time you actually spoke to a representative of this companyBRG has made the decision to document your account disputed and discontinue all collection effortsRegards, BRG

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below.First, lets start with the statement that their software does not allow more than one call per day to one number? Here are three examples where that is untrue.Sept 13, calls received at 12:00pm and 4:27pm from [redacted] Sept 11, calls received at 11:32am and 11:44am from one number from [redacted] and at 11:45am from [redacted] Sept 7, calls received at 9:56am and 10:01am from [redacted] I am happy to provide phone records which show this.Second, I called this company at [redacted] on Sept at 10:30am (a few minutes after a missed call from this company) so I do not understand why it is not in their records.I will accept this response once I receive the documentation as outlined in the company's response detailing the alleged debt Regards, [redacted]

Dear Ms [redacted] ,BRG has been contracted to collect on a debt attached to your nameOn 06/30/at 1:pm estand again at 1:pm estyou spoke with a representative of this company concerning said debtWe have reviewed the recordings of both calls for accuracy while addressing this complaintBRG respectfully disagrees with just about everything you have stated in your complaintFirst, an explanation of how you believed this was paid in full never took place, instead, you immediately stated the statute of limitations had expired, the representative informed you that they would not expire until December as the contract was not established until December of You immediately said well do what you have to do, cease and desist then terminated the callSecond, the absolutely ridiculous allegations you are stating in the second half of the complaint "once I got served with my law suit" and "good luck in jail" are untrue and basically slander as those would be very serious violations of state and federal lawWe have the recordings of both calls if you would like me to attach them on any follow up responseDuring the second call you referenced a phone number which has never belonged to BRGWe believe you have mistaken us with the company of the number you read to our representativeYou will receive no further contact as we will take you at your word that this has been paid in fullBRG would like to apologize for any confusion here.BRG

Dear Ms***,BRG respectfully disagrees with most of your complaintWe were contracted on 07/21/2016, so the allegation BRG has been been calling non stop for 6-months is untrueWe have reviewed the one and only conversation you had with our representative, she clearly identifies the company, asked you to verify your husbands social due to being obligated by federal lawWhich you stated we had the wrong Robert Paris anywayThe representative was extremely polite and professional the entire conversationWe can attach an audio file of the call if you disagree with any of this responseAs you were assured by the representative your number has been removed and you will receive no further communication from this office

Bournview Recovery Group ("BRG") has received and reviewed Ms [redacted] 's complaintThank you for allowing us to respondBRG is a collection agency contacting Ms [redacted] to collect on a debt in her nameMs [redacted] 's original loan originated with [redacted] The last four account number digits are ***Attached for Ms [redacted] 's convenience is a validation of her debt as she has requestedWe did place some calls to Ms [redacted] and her mother in an attempt to locate Ms [redacted] and obtain updated contact information as what she had provided on her original loan was no longer validAll skiptracing efforts are done so in compliance with federal law and we take care not to disclose the purpose of the call to any third partyWe are not sure who [redacted] is that Ms [redacted] references, but we can assure her that they are not affiliated with our company and Ms [redacted] is possibly confusing us with a different companyOur suggestion of a pre-paid card was only one possible way for Ms [redacted] to satisfy her loan and we apologize for any confusionWe have instructed our representative that spoke with her to be clearer in similar situations so there are no issuesWe will honor Ms [redacted] 's requested resolution and not contact her again regarding this accountPlease contact the undersigned if we can be of any additional help in this matterSincerely, Authorized Representative of Bournview Recovery Group

Dear Ms [redacted] , BRG would like to apologize for any inconvenienceThe representative you spoke with never threatened court action in any formFurthermore, upon reviewing the call recordings, you had stated that you were working with a debt consolidation company and that they had found some loans that didn't belong to youAt this point, we immediately ceased all activity per your request and awaited your returned call which never came(03/31/2016)The allegation that this office is a scam is unfounded, and simply untruePer your request, your money will be available within business days, you will receive no further communication from this officeRegards, BRG

Dear Mr [redacted] , BRG has been contracted to handle a personal business matter attached to your nameThis matter was placed with our office on February 5, 2018; we are not the company you spoke to last yearWhen you called into our office you refused to verify you were the correct party, you were not provided any information due to federal privacy lawsYou do not know what this matter is regarding and your allegations against this office are unfoundedThis matter has been closed and returnedYou will not receive any more phone calls from this office Regards, BRG?

Dear Mrs [redacted] , We would like to apologize for any inconvenience this may have caused youIf any of the information in the file provided to us regarding a consumer's account is disputed or incorrect, for any reason, the account ins closed and no further contact regarding said file takes placePlease be assured that if any future calls are placed to you they are not being generated by this officeSincerely, Bournview Recovery Group

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]I listed the number they called fromIsn’t there any way the ones who called and claimed to be this business falsely be contacted? ? Why would I make up someone calling me and then have their number? ? Do you need a copy of my phone records?? Regards, [redacted] ***