Bournview Recovery Group

Bournview Recovery Group ("BRG") is in receipt of Ms [redacted] 's complaint and appreciates the opportunity to respondBRG was attempting to contact a consumer with the same name as Ms [redacted] All efforts to skip-trace her were done in compliance with federal lawThere was only one conversation with Ms [redacted] , on 11/19, where she explained to our representative that she disputed anything we were calling in regards to and that someone must have stolen her informationAt that time, we noted this in Ms [redacted] 's file and assured no further calls took placeWe would also like to note that at no time did anyone threaten to give details about anything to any third partyWe reviewed Ms [redacted] 's severe allegations with the representative that spoke to her and they completely deny all of them; specifically that our representative threatened to "bring Ms [redacted] to court." These allegations are very serious and are strictly against all policies and procedures at BRGIf there is any evidence that shows otherwise, we ask that it is sent over to us so we can take appropriate measures and terminate any associate who did anything along those linesWe will honor Ms [redacted] 's request to cease all contact with her and can assure her that no further contact has or will take placePlease contact the undersigned if we can be of any additional help in this matterSincerely, Authorized Representative of Bournview Recovery Group

Dear Ms [redacted] BRG has been contracted to collect on debt attached to your nameOn 10/13/you spoke with a representative concerning the debt that was placed with our officeOne of the first statements you made was you were a victim of identity theft in the past, and we had no way of knowing that prior to speaking with youAs for the representative you spoke with, they have been suspended for lack of general customer service and not properly handling the situationYour debt has been documented disputed and all collection activity has been permanently discontinuedBRG would like to apologize for the inconvenience.Regards,BRG

Dear Ms***,BRG has been contracted to collect on debt attached to your name [redacted] and [redacted] ** [redacted] ** [redacted] are the two locations the requested documentation was sent to on 07/11/Also, after reviewing the call on 07/08/between our representative and yourself, at no point was court mentionedIf you have proof to the contrary please provide itThe allegation that we somehow "scammed" you is completely untrueThe funds that were paid to this office will be available in the account from which they were drafted within the next ten business daysYou will receive no further communication from this office.BRG

Dear Ms [redacted] ,BRG has been contracted to handle a personal business matter attached to your nameUpon attempting to contact you there was no record of you filing concerning the situation we are handlingWritten documentation is sent on all files within five days of the first communication Unfortunately we never spoke with youAll calls have been permanently discontinued to your number, and any other number associated with your fileBRG will honor your desired resolution to formally dispute this matterThe file has been documented accordinglyWe would like to apologize for any inconvenience.Regards,BRG

Dear Mr***,BRG has been contracted to handle a personal business matter attached to your nameOur message says nothing regarding "law enforcement"The telephone numbers you have listed in your complaint do not belong to this officeAs far as "legit businesses", leaving the name of our business on a voicemail without verifying we have the correct number for the consumer we are seeking is against federal law, and contact information was providedEither way, we have added your phone number to our do not contact listYou will receive no further contact from this office.? BRG

Dear Ms [redacted] ,BRG has been contracted to collect on a personal business matter attached to your nameThis office received this information on 12/13/and at no time prior to that made any attempt to contact you for any reasonYou must be mistaking BRG with another companyAs for the matter that has been placed with our office, it has been closed and documented disputeWe can assure you that you will receive no further communication from this office.? Regards,BRG

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? Regards, [redacted] ***

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below***, per our phone conversation, I would like to request the following two (2) items: ? a) the Audio of the conversation between the Bourne Recovery Group representative, and b) validation of the complaint/debt (I still have NO CLUE on who's behalf they are attempting to collect)? Thank you! Regards, [redacted] ***

Dear Ms [redacted] BRG had been contracted to handle a personal business matter attached to your nameWe apologize for any inconvenience due to the agency that you originally paid not handling the matter properlyYour debt has documented as paid prior and closedYou will receive no further contact from this office.Regards,BRG

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowPlease see attached document of my reasoning for rejecting the responseBournview has agreed to refrain from further contact, which I accept, but I want to make sure that their rating is negative on your site because this company is clearly fraudulent Regards, [redacted] I have reviewed the response fro Bournview Recovery group and there are multiple fallaciesWhile the statement of them contacting me only once is true, it is NOT true that they were unsuccessful in reaching me at that timeWhen they called I answered the call and an automated message came oneI was prompted to press a specific number if I believed the call was in error or to press another number if I would like to speak to a live personI pressed the number to speak to a live person since in the automated message there were threats of legal action being taken if I denied speaking with someone about the "issue."When connected, I was given to a woman (who's name I do not remember) who then sent me to a gentleman who claimed to be my caseworkerI asked him the details of the case and he would not disclose them to me unless I verified the last four digits of my social security numberHe somehow knew the last four digits of my SSN and I replied with yes, for him to tell me that I had a delinquent payday loan account with [redacted] LLCI expressed that I have never taken a payday loan out with a company of that name, and because they knew my information and because the conversation was so cryptic that I felt all of it was a scamI demanded their information and stated I would seek legal action, and my "caseworker" responded with a fast-paced message basically saying that my case would be escalated as a dispute and everything would go from there and then he immediately hung up on me.In addition, the following comments made in the letter from Bournview are FALSE:- The last four digits of my "account" number are ***: When I asked for this information from them about the account, number and address of [redacted] LLC this information was not given to me - The creditor [redacted] LLC reported me to them because of an unpaid personal loan: I have never taken out a payday loan from this companyThe only company I have taken a payday loan out from was [redacted] , and the only personal loans I have taken out were through [redacted] , and my personal credit unionI obtained my credit report and reviewed it extremely carefully and there are no delinquent accounts listed nor are there are ANY loans or even any inquiries or accounts listed under the name [redacted] LLCThis is how I know they are fabricated and operating under information.- Bournview was unable to connect with me the single time that they called: I answered the call immediately and spoke with someone.- I followed up shortly after they failed to connect with me: This is not true because as stated above I answered as soon as they called meI did call back, though, after the initial conversation to see about speaking with someone else to get more information so that I may file this dispute- My account was placed in non-active status and it was agreed that I would not be called ever again: Both when I initially talked someone and when I called back I was never told that my "account" was placed in a non-active status nor was I told I would never be called againAlso, how is it that an account can be placed as non-active when "a debt is owed?"I appreciate that they have agreed to never contact me again but my concern is the fact that they have my personal informationScammers and thieves are very innovative so they honestly could have gotten my information from anywhere, but it is necessary that I make sure that they are seen negatively on the Revdex.com's siteI will be monitoring my credit and where I disclose sensitive information from this point forwardWhile I currently haven't seen any adverse effects of my interaction with Bournview I will be saving this communication as well as monitoring my sensitive information from here on outIf I see any sign of fraud or wrong-doing I will be taking legal action against this, clearly, fraudulent "company."I have reviewed the response fro Bournview Recovery group and there are multiple fallaciesWhile the statement of them contacting me only once is true, it is NOT true that they were unsuccessful in reaching me at that timeWhen they called I answered the call and an automated message came oneI was prompted to press a specific number if I believed the call was in error or to press another number if I would like to speak to a live personI pressed the number to speak to a live person since in the automated message there were threats of legal action being taken if I denied speaking with someone about the "issue."When connected, I was given to a woman (who's name I do not remember) who then sent me to a gentleman who claimed to be my caseworkerI asked him the details of the case and he would not disclose them to me unless I verified the last four digits of my social security numberHe somehow knew the last four digits of my SSN and I replied with yes, for him to tell me that I had a delinquent payday loan account with [redacted] LLCI expressed that I have never taken a payday loan out with a company of that name, and because they knew my information and because the conversation was so cryptic that I felt all of it was a scamI demanded their information and stated I would seek legal action, and my "caseworker" responded with a fast-paced message basically saying that my case would be escalated as a dispute and everything would go from there and then he immediately hung up on meIn addition, the following comments made in the letter from Bournview are FALSE:- The last four digits of my "account" number are ***: When I asked for this information from them about the account, number and address of [redacted] LLC this information was not given to me - The creditor [redacted] LLC reported me to them because of an unpaid personal loan: I have never taken out a payday loan from this companyThe only company I have taken a payday loan out from was [redacted] , and the only personal loans I have taken out were through [redacted] , and my personal credit unionI obtained my credit report and reviewed it extremely carefully and there are no delinquent accounts listed nor are there are ANY loans or even any inquiries or accounts listed under the name [redacted] LLCThis is how I know they are fabricated and operating under information.- Bournview was unable to connect with me the single time that they called: I answered the call immediately and spoke with someone.- I followed up shortly after they failed to connect with me: This is not true because as stated above I answered as soon as they called meI did call back, though, after the initial conversation to see about speaking with someone else to get more information so that I may file this dispute- My account was placed in non-active status and it was agreed that I would not be called ever again: Both when I initially talked someone and when I called back I was never told that my "account" was placed in a non-active status nor was I told I would never be called againAlso, how is it that an account can be placed as non-active when "a debt is owed?"I appreciate that they have agreed to never contact me again but my concern is the fact that they have my personal informationScammers and thieves are very innovative so they honestly could have gotten my information from anywhere, but it is necessary that I make sure that they are seen negatively on the Revdex.com's siteI will be monitoring my credit and where I disclose sensitive information from this point forwardWhile I currently haven't seen any adverse effects of my interaction with Bournview I will be saving this communication as well as monitoring my sensitive information from here on outIf I see any sign of fraud or wrong-doing I will be taking legal action against this, clearly, fraudulent "company

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? Regards, [redacted] ***

Dear Ms [redacted] , BRG has been contracted to handle a personal business matter attached to your nameOur records indicate that the phone number you provided called into our office one time on April 9, You were provided our companies name on each occasion that it was requested and you were simply asked if you were the correct party according to protocolAt the time you asked for your phone number to be removed and it in fact, and you have not received any phone calls since from this officeRegards, BRG

Dear [redacted] BRG would like to apologize for any inconvenienceWe had no way of knowing that you had previously had paid the account in questionThe office you paid must have not properly closed out the account and sold itAs for the representative you spoke with at BRG, they have been sent for continued training and a note has been placed in their file regarding this issueBRG has properly closed out your accountYou will receive no further communication, and again we apologize.Regards,BRG

Dear Ms [redacted] BRG is in receipt of your complaint and after reviewing your complaint, we find that a number of the things you have stated with regard to our company are simply not trueAn account with the name of [redacted] was placed into our system on 5/27/and the first and only date that contact - ever - from our company took place with regard to said account was on 5/31/No contact was generated from our office with regard to this account before 5/31/16, and none has taken place since 5/31/The account in question is clearly notated, and it states that the individual we spoke with on 5/31/refused to verify the information required for identification purposes per federal law prior to disclosure, therefore no information was disclosedWe do not place calls to places of employment unless it is listed as a point of contact provided by the consumerOur office hours are 9am - 6pm Monday -Friday - we do not place calls over the weekend, nor have we ever, and we certainly did not leave messages of any nature, let alone threatening, on your voicemailNo one from this office has ever threatened to have a Sheriff's Deputy do anything to a consumer - we are not a law enforcement agency nor have we ever claimed to beIf you are being contacted by another company and they are responsible for the allegations you are making against us, that is something that has nothing to do with us and we cannot controlYou have not been contacted by our company since 5/31/and will not be contacted by us againIf you are contacted it has nothing to do with our company.? Sincerely,BRG

Dear Ms [redacted] , BRG has been contracted to collect on a debt attached to your nameAfter reviewing the calls, never once was there a mention of court or jailThose are both very serious allegations and are untrueYour money will be refunded within 7-business days from 05/26/BRG would like to apologize for any inconvenienceYou will not be contacted again.Regards,BRG

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below***, per our phone conversation, I would like to request the following two (2) items: a) the Audio of the conversation between the Bourne Recovery Group representative, and b) validation of the complaint/debt (I still have NO CLUE on who's behalf they are attempting to collect) Thank you! Regards, [redacted] ***

Dear Mr [redacted] ,BRG has been contracted to collect on a debt attached to your nameYour account was placed with us on 06/01/2016, the call you received three months ago was from another officeWe have reviewed all calls made on this account, we respectfully disagree with the statement "saying I was missing" as that was never saidSince you are stating that you have paid all your bills as scheduled, we will take you at your word and close the account and permanently discontinue all communicationBRG would like to apologize for any inconvenience.Regards,BRG

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Dear Ms [redacted] BRG has been contracted to collect on a debt attached to your nameWe will take you at your word that you did not establish this debt and close it properlyBRG is not a credit reporting agency, if there is a negative trade on your credit report you would have to find out who reported and go through that company to have it updatedWe apologize for the inconvenience and will not be contacting you again.Regards,BRG

Dear Ms***,BRG is in receipt of your complaint and after reviewing said complaint we have, as per your requested resolution, closed your account for collections in this office and you will receive no further contact from usIf you are contacted in the future, please be assured that the contact attempts are not being generated by this office.Sincerely,? BRG