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Bournview Recovery Group

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Reviews Bournview Recovery Group

Bournview Recovery Group Reviews (539)

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear Ms***BRG has been contracted to collect on debt attached to your nameOn 10/13/you spoke with a representative concerning the debt that was placed with our officeOne of the first statements you made was you were a victim of identity theft in the past, and we had no way of knowing
that prior to speaking with youAs for the representative you spoke with, they have been suspended for lack of general customer service and not properly handling the situationYour debt has been documented disputed and all collection activity has been permanently discontinuedBRG would like to apologize for the inconvenience.Regards,BRG

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** ***

Dear Ms***Documentation has been sent to *** *** ** *** ** ***Please contact the office upon receipt of said documentation.Regards,BRG

Dear Mr*** BRG would like to apologize for any inconvenience and can assure you that your number has been added to our do not call list.Regards,BRG

Dear Ms***,BRG is in receipt of your complaint and after reviewing said complaint we have, as per your requested resolution, closed your account for collections in this office and you will receive no further contact from usIf you are contacted in the future, please be assured that the contact
attempts are not being generated by this office.Sincerely, BRG

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear Ms***? BRG would like to apologize for any inconvenienceOur company is bound by law to verify who it is speaking to prior to disclosing any personal information we are contracted to handleThe representative you spoke with has been sent for continued training, and his file has been
documented with this issueBRG has documented the account cease and desistAll communication has been permanently discontinued.Regards,BRG

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me? The only thing is that the card used has since been cancelled so how would I get my refunded money back to me? Please advise and this is satisfactoryThank you for all ? your efforts to rectify this issue!!?
Regards,
*** ***

Dear Mrs***, We at BRG apologize for any inconvenience this may have caused youAfter reviewing your stated complaint, the male employee in question has been suspendedIt is our company policy that if there is a dispute regarding an account in our office, for any reason, that all activity
on the account ceases and is closed in our officePlease note that no contact attempts have been made on this account since March 17, 2016, and if you receive any phone calls in the future they are not being generated by this officeSincerely, BRG

Dear ? Ms.? *** ***, We apologize for any inconvenience this may have caused youIt is our company policy that if there is any misinformation or consumer dispute regarding an account in our office, that the account in question is closed and no further contact? attempts? are made
regarding said accountIf you receive any future calls they are not being generated by this officeWe hope that you find this response satisfactory with regard to your desired resolution.? Sincerely, Bournview Recovery Group

Dear Mr***The file that we have been contracted to handle has the same name and same spelling as you listed here on the complaintYou stated to the representative you spoke with that you had already paid this off and had no intention of resolvingThe call was professionally ended and
your file was documented accordinglyYou will not be contacted again.BRG?

Dear Ms***We apologize for any inconvenienceYour number has been added to our do not call software.Regards,BRG

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I listed the number they called fromIsn’t there any way the ones who called and claimed to be this business falsely be contacted? ? Why would I make up someone calling me and then have their number? ? Do you need a copy of my phone records??
Regards,
*** ***

Bournview Recovery Group ("BRG") is in receipt of the complaint from Ms***Thank you for giving us the opportunity to respond BRG was attempting to contact a consumer with the same name as Ms*** as we are required by federal law to send that consumer a letterOnly one phone call
was placed on December 1, and we were unable to speak with anyone regarding this matterAll location information calls are done so in compliance with federal lawOut representatives are trained to ensure that until we verify the identity of the consumer we are seeking, no information regarding the call is disclosedAs stated above, we never spoke with anyone regarding this matterWe received the attached complaint on December 2, and have ensured that a do not call was placed on Ms***'s contact informationWe apologize for any confusion Ms*** is experiencing, but can assure her that it was not our company that was contacting her or anyone in her familyPlease contact the undersigned if we can be of any additional help in this matterSincerely, Authorized Representative of Bournview Recovery Group

Dear Ms***BRG has been contracted to collect on a debt attached to your nameWe will take you at your word that you did not establish this debt and close it properlyBRG is not a credit reporting agency, if there is a negative trade on your credit report you would have to find out who
reported and go through that company to have it updatedWe apologize for the inconvenience and will not be contacting you again.Regards,BRG

Dear Mr***, BRG has been contracted to handle a personal business matter attached to your nameThis matter was placed with our office on February 5, 2018; we are not the company you spoke to last yearWhen you called into our office you refused to verify you were the correct party, you were
not provided any information due to federal privacy lawsYou do not know what this matter is regarding and your allegations against this office are unfoundedThis matter has been closed and returnedYou will not receive any more phone calls from this office Regards, BRG?

Dear Ms ***,BRG has been contracted to handle a personal business matter attached to your nameIt is against Federal law for our representatives to disclose information regarding the matter before properly identifying the consumer they are speaking withAs for any other calls made to third
parties they are done so in an effort to locate the consumer we are looking to speak withBRG can assure you there will be no further calls made regarding this issue.Regards,BRG

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

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Address: 5999 S Park Ave Ste 209, Hamburg, New York, United States, 14075-3719

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