Bournview Recovery Group

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is semi-satisfactory. I will, however, accept the resolution. Thank you for your assistance in resolving the issue. Regards, *** ***

I accept the response as my refund has been receivedThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I received voicemail on both the the 15th and 17thI will accept this resolution with the assurance that they will no longer attempt to call me
Regards,
*** ***

Dear Ms***BRG is in receipt of your complaint and after reviewing your complaint, we find that a number of the things you have stated with regard to our company are simply not trueAn account with the name of *** *** was placed into our system on 5/27/and the first and only
date that contact - ever - from our company took place with regard to said account was on 5/31/No contact was generated from our office with regard to this account before 5/31/16, and none has taken place since 5/31/The account in question is clearly notated, and it states that the individual we spoke with on 5/31/refused to verify the information required for identification purposes per federal law prior to disclosure, therefore no information was disclosedWe do not place calls to places of employment unless it is listed as a point of contact provided by the consumerOur office hours are 9am - 6pm Monday -Friday - we do not place calls over the weekend, nor have we ever, and we certainly did not leave messages of any nature, let alone threatening, on your voicemailNo one from this office has ever threatened to have a Sheriff's Deputy do anything to a consumer - we are not a law enforcement agency nor have we ever claimed to beIf you are being contacted by another company and they are responsible for the allegations you are making against us, that is something that has nothing to do with us and we cannot controlYou have not been contacted by our company since 5/31/and will not be contacted by us againIf you are contacted it has nothing to do with our company. Sincerely,BRG

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** ***

Dear *** ***BRG had been contracted to collect on a debt attached to your nameWe would like to apologize for the inconvenience and lack of professionalism you had to experience dealing with BRGThe representative you spoke with has been suspended without pay and will be submitted to continued
training upon their returnThe debt in question has been closed for collection with this officeAll communication has been permanently discontinuedAgain, BRG would like to apologize for the inconvenience.Regards,BRG

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear Ms*** BRG has been contracted to handle a personal business matter attached to your nameAll though we have been attempting to contact you, our phone records indicate that you have never spoke to anyone with our companyFurthermore we have software in place that prevents multiple calls
to the same number in the same dayUnfortunately you do not know what this matter is regarding and any allegations you are making against this company are and unfounded. Perhaps you are referring to matter you are handling with a different companyDocumentation providing the information that was placed with our office has been sent to the address attached to the matterAt this time we have made the decision to return this matter, you will not receive any more phone calls from this officeRegards, Chris ***

Bournview Recovery Group ("BRG") is in receipt of Ms***'s complaint filed with your officeThank you for giving us the opportunity to respondBRG was contacting Ms*** regarding a personal loan placed with our office Ms*** took out in her own nameThe *** *** Group's loan's
last four digits of the account are ***We are attaching a verification of debt letter with our response for convenience to your office and Ms*** that was sent to her on January 19, BRG spoke with Ms*** on January 19, where she requested the attached as she wanted to know more about her personal loan before she would agree to a payment planAfter receiving the attached verification through her email, Ms*** stated she wanted additional information and would call back on January 20, to set up a payment planWhen we spoke with Ms*** on January 20, 2015, she stated that she would not be paying on her loanWe noted this in our account records and ceased contact to Ms***We can assure Ms*** that we have not reported anything to her credit and do not plan toAt no point was this indicated to her, but we want to make sure that she understands that this will not impact her on her reportWe will cease all contact to Ms*** regarding this account unless she calls in as the account remains unpaidPlease contact the undersigned if we can be of any additional help in this matterSincerely, Authorized Representative of Bournview Recovery Group

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** ***

Dear Ms***After an extensive review of our phone system's call logs, we can say, unequivocally, that not a single phone call to you, or any phone number associated with the account in question, has been placed by our office before or after 5/31/The one and only phone call we placed to the primary phone number (ending in ***) listed on the account - the number you called us from times on 5/31/- took place that dayAny and all attempts at communication with you regarding this account began, and ended, on 5/31/This is a factWhether you choose to accept it or not does not alter that it is a factWhatever company has been contacting you, leaving messages with your employer, making threats, and anything else you are alleging we are responsible for, is not BRGIf you would like an apology from us for not disclosing information to you without verifying first that we were speaking to the correct party - as required by federal law - then we apologize for not breaking the law at your requestAgain, there have been no contact attempts generated by this office since 5/31/16, and we will continue in the same vein and not contact you.BRG

After further investigating we were able to locate the call in questionYou immediately stated to our representative that you "don't deal with scam companies and you were going to report us" rather than finding out why we were calling for your husbandThis office has made the decision to permanently cease all communication based on the untrue allegations in your complaintYou will not hear from this office againIf your husband would like more information regarding our location attempts he can contact the office

Dear Mr***,BRG would like to apologize for any inconvenienceBased on the fact you were in the service at the time this loan was initiated, BRG has made the decision to close the account under a disputed status with monetary reliefYou will not receive any further communication regarding
this matterBRG would like to thank you for your service to our country.Regards,BRG

Dear Ms***Calls to you and your family have ceasedDocumentation surrounding the debt in question has been sent to the address on fileWe apologize for any inconvenience and have placed the debt in a disputed status where it will stay unless you notify this office otherwise.Regards,BRG

Dear Ms***,BRG has been contracted to collect on a debt attached to your nameOn 01/30/you spoke with a representative and rectified the outstanding debtThe call has been thoroughly reviewedThe representative clearly stated that the original creditor was *** *** ***At no
time were you told the funds were going towards your debt with *** ***Furthermore, you state our representative said there would be a judgement placed against you, after review we respectfully disagree with you as it was never saidWe have no problem refunding your money if this is something you no longer wish to have satisfied.BRG

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowPlease see attached document of my reasoning for rejecting the responseBournview has agreed to refrain from further contact, which I accept, but I want to make sure that their rating is negative on your site because this company is clearly fraudulent.
Regards,
*** ***
I have reviewed the response fro Bournview Recovery group and there are multiple fallaciesWhile the statement of them contacting me only once is true, it is NOT true that they were unsuccessful in reaching me at that timeWhen they called I answered the call and an automated message came oneI was prompted to press a specific number if I believed the call was in error or to press another number if I would like to speak to a live personI pressed the number to speak to a live person since in the automated message there were threats of legal action being taken if I denied speaking with someone about the "issue."When connected, I was given to a woman (who's name I do not remember) who then sent me to a gentleman who claimed to be my caseworkerI asked him the details of the case and he would not disclose them to me unless I verified the last four digits of my social security numberHe somehow knew the last four digits of my SSN and I replied with yes, for him to tell me that I had a delinquent payday loan account with *** *** LLCI expressed that I have never taken a payday loan out with a company of that name, and because they knew my information and because the conversation was so cryptic that I felt all of it was a scamI demanded their information and stated I would seek legal action, and my "caseworker" responded with a fast-paced message basically saying that my case would be escalated as a dispute and everything would go from there and then he immediately hung up on me.In addition, the following comments made in the letter from Bournview are FALSE:- The last four digits of my "account" number are ***: When I asked for this information from them about the account, number and address of *** *** LLC this information was not given to me - The creditor *** *** LLC reported me to them because of an unpaid personal loan: I have never taken out a payday loan from this companyThe only company I have taken a payday loan out from was ***, and the only personal loans I have taken out were through ***, and my personal credit unionI obtained my credit report and reviewed it extremely carefully and there are no delinquent accounts listed nor are there are ANY loans or even any inquiries or accounts listed under the name *** *** LLCThis is how I know they are fabricated and operating under information.- Bournview was unable to connect with me the single time that they called: I answered the call immediately and spoke with someone.- I followed up shortly after they failed to connect with me: This is not true because as stated above I answered as soon as they called meI did call back, though, after the initial conversation to see about speaking with someone else to get more information so that I may file this dispute. - My account was placed in non-active status and it was agreed that I would not be called ever again: Both when I initially talked someone and when I called back I was never told that my "account" was placed in a non-active status nor was I told I would never be called againAlso, how is it that an account can be placed as non-active when "a debt is owed?"I appreciate that they have agreed to never contact me again but my concern is the fact that they have my personal informationScammers and thieves are very innovative so they honestly could have gotten my information from anywhere, but it is necessary that I make sure that they are seen negatively on the Revdex.com's siteI will be monitoring my credit and where I disclose sensitive information from this point forwardWhile I currently haven't seen any adverse effects of my interaction with Bournview I will be saving this communication as well as monitoring my sensitive information from here on outIf I see any sign of fraud or wrong-doing I will be taking legal action against this, clearly, fraudulent "company."I have reviewed the response fro Bournview Recovery group and there are multiple fallaciesWhile the statement of them contacting me only once is true, it is NOT true that they were unsuccessful in reaching me at that timeWhen they called I answered the call and an automated message came oneI was prompted to press a specific number if I believed the call was in error or to press another number if I would like to speak to a live personI pressed the number to speak to a live person since in the automated message there were threats of legal action being taken if I denied speaking with someone about the "issue."When connected, I was given to a woman (who's name I do not remember) who then sent me to a gentleman who claimed to be my caseworkerI asked him the details of the case and he would not disclose them to me unless I verified the last four digits of my social security numberHe somehow knew the last four digits of my SSN and I replied with yes, for him to tell me that I had a delinquent payday loan account with *** *** LLCI expressed that I have never taken a payday loan out with a company of that name, and because they knew my information and because the conversation was so cryptic that I felt all of it was a scamI demanded their information and stated I would seek legal action, and my "caseworker" responded with a fast-paced message basically saying that my case would be escalated as a dispute and everything would go from there and then he immediately hung up on meIn addition, the following comments made in the letter from Bournview are FALSE:- The last four digits of my "account" number are ***: When I asked for this information from them about the account, number and address of *** *** LLC this information was not given to me - The creditor *** *** LLC reported me to them because of an unpaid personal loan: I have never taken out a payday loan from this companyThe only company I have taken a payday loan out from was ***, and the only personal loans I have taken out were through ***, and my personal credit unionI obtained my credit report and reviewed it extremely carefully and there are no delinquent accounts listed nor are there are ANY loans or even any inquiries or accounts listed under the name *** *** LLCThis is how I know they are fabricated and operating under information.- Bournview was unable to connect with me the single time that they called: I answered the call immediately and spoke with someone.- I followed up shortly after they failed to connect with me: This is not true because as stated above I answered as soon as they called meI did call back, though, after the initial conversation to see about speaking with someone else to get more information so that I may file this dispute. - My account was placed in non-active status and it was agreed that I would not be called ever again: Both when I initially talked someone and when I called back I was never told that my "account" was placed in a non-active status nor was I told I would never be called againAlso, how is it that an account can be placed as non-active when "a debt is owed?"I appreciate that they have agreed to never contact me again but my concern is the fact that they have my personal informationScammers and thieves are very innovative so they honestly could have gotten my information from anywhere, but it is necessary that I make sure that they are seen negatively on the Revdex.com's siteI will be monitoring my credit and where I disclose sensitive information from this point forwardWhile I currently haven't seen any adverse effects of my interaction with Bournview I will be saving this communication as well as monitoring my sensitive information from here on outIf I see any sign of fraud or wrong-doing I will be taking legal action against this, clearly, fraudulent "company

Dear Ms***Documentation has been sent to *** *** ** *** ** ***Please contact the office upon receipt of said documentation.Regards,BRG

Dear Ms***,BRG has been contracted to collect on debt attached to your nameFirst and for most, any message that may have been left in an attempt to contact you did not state “warrant for you arrestOur automated system prevents any phone number from being called several times per dayWhen
you called into our office you did verify you were the correct partyYou disputed the debt and requested several phone numbers to be removed from your fileAt that time the representative documented your account as dispute and it was closedYour or any other phone numbers that may have been called in error have not been contacted as of January 27, Regards, BRG

BRG has been assigned to collect on debt attached to your nameWe apologize for any inconvenience as we had no way of knowing the debt in question was paid priorWe would also like to apologize for the lack of customer serviceYou will receive no further calls from this office.Regards,BRG

Dear Ms***, BRG has been contracted to collect on debt attached to your nameWe have reviewed your statement and made the decision to honor your request to cease all collection activityWe apologize for the inconvenience and will look deeper into the matter.Regards,BRG