Bournview Recovery Group

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** ***

Dear Ms***BRG has been contracted to handle a personal business matter attached to your nameWe have reviewed the call from 01/18/2017, from the moment our
representative answered the phone you were extremely combative and refused to even discuss the matter in which you were calledAs was stated to you by our representative, we have software in place that prevents more than one call a day to any numberWe apologize for any inconvenience to you or your sisterYou will not be contacted again.BRG

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear Ms***, BRG has refunded the monies paid as per your requestThe funds will be available within 7-business daysPlease understand that the letter showing the account has been paid in full is now voidThe allegation that this company is a scam is unfounded and simply untrueBRG has
made the decision to return the delinquent account to the current creditorWe would like to apologize for any inconvenience. Regards, BRG

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, as it doesn't appear that anything else can be done regarding their business practices
Regards,
*** ***

Dear Ms***, BRG has been contracted to collect on debt attached to your nameThe conversation that you are stating took place slightly differs from the phone call we reviewedFirst, you did verify that you were the correct party and provided the information from a debt dating back to two
years ago At this time it was you that requested that you resolve the debt with our officeDocumentation was sent to the email your provided, *** on January 23, Each document that is sent to a consumer for our office has a letter head which contains our companies name and addressIf this was something you did not want to resolve and you would have requested no more calls your account would have been closed and returnedAt this time we have made the decision to discontinue collection effortsYou will not receive any more phone calls from this officeRegards, BRG

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have information from the Colorado Attorney General about BRG and they are not legitimately able to collect on debts in ColoradoI wonder if they are able to collect debts in other statesI have attached this communication from the Attorney General's officeI believe BRG should be shut downI also believe that they may have sold my information to other companies as I am still receiving callsI don't want any other people to have to go through what I have gone through.
Regards,
*** ***

Dear Ms***,BRG has been contracted to handle a personal business matter attached to your nameIt is federal law that we verify that we have the correct party on the line prior to disclosing the details of the matterDue to our inability to verify any information, the matter in question has
been closed internallyYou or your family will receive no further communication from this officeBRG would like to apologize for any inconvenience.Regards,BRG

Dear Ms***,BRG has been contracted to collect on a debt attached to your nameWe would like to apologize for the inconvenience, and lack of professionalism you have experienced while dealing with this officeThe representative you first spoke with has been terminated for their disregard of
our companies policies and lack of professionalismBRG is not a credit reporting agency, so there will be nothing affecting your creditWe have documented the file as a dispute and closedYou will receive no further communication from this office.Regards,BRG

I literally received another call seconds before I received the Revdex.com responseThis time a recording from Sarah

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Although I do not accept the comment that the person who called my stepson, not my sonHe stated this without my asking himThat aside, I do accept the resolution in order to have this issue closed
Regards,
*** ***

Dear Ms*** BRG has been contracted to handle a personal business matter attached to your nameAll though we have been attempting to contact you, our phone records indicate that you have never spoke to anyone with our companyFurthermore we have software in place that prevents multiple calls
to the same number in the same dayUnfortunately you do not know what this matter is regarding and any allegations you are making against this company are and unfounded. Perhaps you are referring to matter you are handling with a different companyDocumentation providing the information that was placed with our office has been sent to the address attached to the matterAt this time we have made the decision to return this matter, you will not receive any more phone calls from this office Regards, Chris ***

Dear Ms***On 04/17/you spoke with a representative of this office and entered into an arrangement to pay your past due account in monthly installmentsPayments were scheduled with your permission on recorded line for the 18th of each monthAfter review of the call, at no
time were threats of any sort madeThe documentation is sent via docusign and unfortunately expires for security purposes after a certain length of timeWe have removed your bank information from our system and discontinued collection activityIf you wish to resolve the unpaid account with our office we will gladly assist youPlease contact us if that is the case.Regards,BRG

Dear Ms***,BRG has been contracted to handle a personal business matter attached to your nameAfter a review of the phone call you are claiming took place it has been determined that you did not verify that you were the correct partyDue to federal privacy law we did not disclose the details
of the matter to youTherefore you do not know what this matter is regardingRather than discuss the reason for the phone call you were combative and did not allow the representative to assist you at allThe matter was closed on January5th, when you called our officeYou have not received any phone calls sinceOn the same day we did receive your cease and desist via email which was handled appropriately.Regards, BRG

Dear Mr***, BRG has been contracted to collect on a debt attached to your name. All outbound calls made are done so in compliance with State and Federal lawIf there was an automated call placed from this office it was done so on an authorized numberWe apologize for any
inconvenience.

Dear Ms***,BRG has been contracted to handle a personal business matter attached to your nameAfter a review of the phone call you are claiming took place it has been determined that you did not verify that you were the correct partyDue to federal privacy law we did not disclose the details
of the matter to youTherefore you do not know what this matter is regardingRather than discuss the reason for the phone call you were combative and did not allow the representative to assist you at allThe matter was closed on January5th, when you called our officeYou have not received any phone calls sinceOn the same day we did receive your cease and desist via email which was handled appropriately.Regards, BRG

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** ***

Dear Ms***,BRG has been contracted to collect on a personal business matter attached to your nameThis office received this information on 12/13/and at no time prior to that made any attempt to contact you for any reasonYou must be mistaking BRG with another companyAs for the matter
that has been placed with our office, it has been closed and documented disputeWe can assure you that you will receive no further communication from this office. Regards,BRG