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Bournview Recovery Group

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Reviews Bournview Recovery Group

Bournview Recovery Group Reviews (539)

Dear Ms***, Pursuant to your request, no further contact attempts have been or will be madeSincerely, BRG

Dear Ms***,Our company is in receipt of your complaint and we would like to apologize as it appears that we have been contacting the wrong personOur records indicate that the Ms*** we are attempting to contact resides in *** *** **, while your address is indicated to be in the
state of ***All calls to you have ceased and you will not be contacted again by this office.Sincerely,BRG

Dear Ms***,BRG has been contracted to collect on a debt attached to your nameOn 10/28/this office was given permission to speak with your sister to handle this matterYour sister proceeded to call back to question the legitimacy of our company and stated was going to have someone else
contact us concerning thatAs far as the payments made, you have stated that you had already disputed them with the bankAt this point I can't refund anything if there is already a charge back initiatedIf the bank involved can verify that process has stopped we are then able to refund the payments from our endI would like to apologize for the inconvenience and lack of professionalism you experiencedThe representatives that you spoke with have been sent for continued training and their personnel file documented. Regards,BRG

Dear *** ***, First and foremost we would like to apologize for any inconvenience this may have caused youThe employee referenced from 10/is no longer employed by this companyIf he were, a suspension and potential termination would be our course of actionIt is our company policy
that if, for any reason, there is a dispute regarding an account placed with our office, that all activity on said account is stopped and the account in question is closed in our officePlease be assured that if you receive any phone calls in the future they are not being generated by this office. Sincerely, BRG

Dear Ms***, BRG would like to apologize for any inconvenience this may have caused youUnfortunately, the matter that we are handling requires, by law, that we verify we are speaking with the correct party prior to disclosing any information or details pertaining to said matterWe will accept
this complaint as a cease and desist and you will receive no further communication from this officeSincerely, BRG

Dear Ms***, BRG has been contracted to handle a personal business matter for Clint HowardThe matter was placed with our office on April 12, 2018, and the first and only time you contacted our office was April 19, You were not provided any personal information in regards to the matter
due to federal privacy law You were however told that your phone number was removed and you have not received any more phone calls from this officeIf another phone number is being contacted in error we are unaware and we ask that we are notified of thisWe apologize for the inconvenience Regards, BRG

After further investigating we were able to locate the call in questionYou immediately stated to our representative that you "don't deal with scam companies and you were going to report us" rather than finding out why we were calling for your husbandThis office has made the decision to permanently cease all communication based on the untrue allegations in your complaintYou will not hear from this office againIf your husband would like more information regarding our location attempts he can contact the office

Bournview Recovery Group ("BRG") is in receipt of Ms***'s complaint and appreciates the opportunity to respondBRG was attempting to contact a consumer with the same name as Ms***All efforts to skip-trace her were done in compliance with federal lawThere was only one conversation with
Ms***, on 11/19, where she explained to our representative that she disputed anything we were calling in regards to and that someone must have stolen her informationAt that time, we noted this in Ms***'s file and assured no further calls took placeWe would also like to note that at no time did anyone threaten to give details about anything to any third partyWe reviewed Ms***'s severe allegations with the representative that spoke to her and they completely deny all of them; specifically that our representative threatened to "bring Ms*** to court." These allegations are very serious and are strictly against all policies and procedures at BRGIf there is any evidence that shows otherwise, we ask that it is sent over to us so we can take appropriate measures and terminate any associate who did anything along those linesWe will honor Ms***'s request to cease all contact with her and can assure her that no further contact has or will take placePlease contact the undersigned if we can be of any additional help in this matterSincerely, Authorized Representative of Bournview Recovery Group

Dear Mr***BRG has been contracted to collect on a debt attached to your nameThe first conversation that our company had with you was on 06/15/which has been reviewedIf you were contacted a "couple of years ago" it was not by this officeAt no time was there any mention of "legal
action"*** *** *** is a product this company had started working less than thirty days ago through a third party placementWe will honor your request to discontinue collection activityYou will not be contacted by this office again.BRG

Dear Ms***,BRG has been contracted to collect on a debt attached to your nameWe have reviewed all calls on the file, at no point did a representative of this company even mention "police" or "arrest"We believe you may have spoke to a different agencyDue to the nature of your complaint
and the allegations that are untrue, BRG will be permanently discontinuing collection effortsYou will receive no further communication from this office.BRG

Dear Mr***, BRG has been contracted to collect on debt attached to your nameOn February 8, you returned a phone to call to our office after we did attempt to contact youThe last four digits of your social security number were verified to assure the correct party was on the lineOnce
this information was verified the creditor, the dates, and all of the other information we have was provided to youYou did not request documentation, and your credit report was not discussed because we are not a credit reporting agencyUltimately you disputed that the debt was in fact yours and your account was closedYou have no received any more phone calls from this office Regards, BRG

Dear Mr***, BRG would like to apologize for any inconvenience this may have caused youAs per your request, no further contact regarding this matter will be made, and the account in question has been closedSincerely, BRG

Dear *** ***,BRG has been contracted to handle a personal business matter attached to your nameWe have reviewed our records and have determined that you have never spoke with a representative of this company making it impossible for you to know the reason for the callThe allegation that this
office runs a "collection scam" is unfounded, untrue, and libelBRG has removed your information per your requestThere will be no further communication from this office.BRG

Dear *** ***
BRG has been contracted to collect on debt attached to your nameWe apologize for the lack of professionalism you experienced while dealing with our companyThe representative that you spoke with has been suspended for five days without pay and submitted to continued customer
service trainingYour account with this office has been closed, and you will receive no further communicationBRG would like to apologize for any inconvenience.Regards,BRG

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is semi-satisfactory. I will, however, accept the resolution. Thank you for your assistance in resolving the issue. Regards, *** ***

Dear Mrs***, First and foremost we would like to apologize for any inconvenience that this may have caused youThe employee in question has been suspended and the account in question has been closed in our officeIf you receive any future calls they are not being generated by this
office. Sincerely, Bournview Recovery Group

Dear *** ***,BRG has been contracted to handle a personal business matter attached to your nameWe have reviewed our records and have determined that you have never spoke with a representative of this company making it impossible for you to know the reason for the callThe allegation that this
office runs a "collection scam" is unfounded, untrue, and libelBRG has removed your information per your requestThere will be no further communication from this office.BRG

Dear Ms***,Our company is in receipt of your complaint and we would like to apologize as it appears that we have been contacting the wrong personOur records indicate that the Ms*** we are attempting to contact resides in *** *** **, while your address is indicated to be in the
state of ***All calls to you have ceased and you will not be contacted again by this office.Sincerely,BRG

Dear Ms***, BRG has been contracted to collect on debt attached to your nameWhen you spoke with the representative she did provide you all the information pertaining to the debt that was placed with our officeYou immediately disputed the debt and it was explained to you that the account
would be documented correctly as a disputeAt the time the account was placed in a dispute statusWe can assure you that as of September 13, all phone numbers have been removed from our database and that you or any phone numbers called in error will not be called againDocumentation has been sent to the address placed with our office, *** *** *** *** ** *** Regards, Chris ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Everything they state is not validThey have continued to contact me, leaving harrassing messages but have blocked me from being able to contact themI refused to provide them with my SSN or verify my SSN with them because they will not disclose what they are calling about & I am not going to verify my SSN with someone unless the call is truly for me and even then I will not verify over the phoneIf this is a valid debt they are required by law to send written correspondence from them however I have received nothing in writing from this companyAgain, when I call the number they provide in their messages it now says that the number is not a working number and the first time this happened was after they hung up on me the 6th time in one day - after the last person rudely told me I kept calling back and they were not going to talk to me - after I requested a supervisor numerous times and offered to submit the letter I have from a prior bill collector stating the matter they appear to be calling about was closedThey have continued to call both my cell phone# and my work# and both my mother and daughter finally blocked their phone# because they continued to harass them as wellWhen they refused to tell me what this was regarding I told them I had the documentation about a supposed pay day loan that I never receivedThis is an ongoing complaint with this company and the internet and your web site states they have had numerous complaints for the same reasonI do not appreciate their representative who yelled at me in one of my numerous calls on 5/31/trying to resolve this issue that "if my attorney wasn't going to pay them what I owed them then they weren't going to talk to me"He then hung up on me, I called back & got a woman who then informed me that I had called at least times, gave me the beginning of their address and then hung up on meWhen I called back to get the rest of the address to pursue further complaint against this fraudulent business I then got a message that the number was not a working numberYour records are faulty or inaccurate regarding the circumstances of the calls on 5/and also regarding the number of times you have called me & continue to call meI do not give out my work# on anything nor did I ever provider my direct supervisor's number to you, yet she has been contacted on the direct line to her desk and messages have been left on her voice mail several times as well.Regards,*** ***

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Address: 5999 S Park Ave Ste 209, Hamburg, New York, United States, 14075-3719

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Shady, yet now dead: once upon a time this website was reported to be associated with Bournview Recovery Group, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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