Bournview Recovery Group

Dear MsJones, BRG has been contracted to collect on debt attached to your nameAny phone call made to a phone number other than your own was done so in errorWe simply attempted to contact you to notify you of a matter that you chose not to resolve. Again we can assure you that your account was closed and returned on January 27, You will not receive any more phone calls from this office. Regards, BRG

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below***,
per our phone conversation, I would like to request the following two (2) items: a) the Audio of the conversation between the Bourne Recovery Group representative, and b) validation of the complaint/debt (I still have NO CLUE on who's behalf they are attempting to collect) Thank you!
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I received voicemail on both the the 15th and 17thI will accept this resolution with the assurance that they will no longer attempt to call me
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear Mr***BRG has been contracted to collect on debt attached to your nameWe have reviewed the activity on the file, we would like to apologize for the lack of professionalism you experienced dealing with our officeHowever, we respectfully disagree with the allegation that we continually
call you or your family due to the account being placed into a no contact status on 11/04/immediately following the conversationPer your request, BRG has permanently discontinued collection efforts and will not contact you or your family again. Regards,BRG

Bournview Recovery Group ("BRG") has received and reviewed Ms. ***'s complaintThank
you for giving us the opportunity to respondBRG placed one call to a consumer we believed to be Ms*** in an attempt to verify her location
informationWe received a call back from a consumer who claimed to be
an attorney , but refused to provide our representative with her nameThe consumer we spoke with verified her
social security numberWhen our representative attempted to, over
repeated interruptions, to explain what the call was about; our representative was talked over and the consumer refused to allow them to explain the purpose of the callThe consumer said
it was not possible to have an account with the loan date that was in our
filesPer company policy, we would take the consumer at their word and send the
file back to the creditorThe representative tried to explain this, but the consumer continued to badger our representative before the call was terminatedThis consumer has called back
repeatedly and spoken to representatives as well as left messages cursing and being abusive, despite our representatives being polite, professional, and answer all of her questions
to the best of their abilityAfter a thorough review
of the account, nobody ever threatened Ms***She
was never asked for a payment to be madeThe conversation never got beyond her
disputing the debt before it has turned into repeated threatening calls by
her of numerous complaints being filed, lawsuits
being pursued, and charges being filed with local policeThis account, as our representative
attempted to explain to Ms***, has been returned to the broker as being disputedWe are not sure how else we can assist Ms*** other than to assure her she will not be contacted
by our office again regarding this accountPlease contact the undersigned if we can be of any additional help in this matterAuthorized Representative of Bournview Recovery Group

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** ***

First and foremost we would like to apologize for any inconvenience that contact from our office may have caused you, and as of 12-22-at 5:PM EST your phone number was removed from our system as a possible point of contact for our location and tracing efforts for the individual we were
attempting to contactOur call logs have been researched to better address your complaint and we would like to assure you that no further contact attempts have been made since the stated date and time, and if you continue to receive phone calls regarding the individual referenced in your complaint, please be assured that they are not being generated from our officeWe hope that you find this response and resolution satisfactorySincerely, BRG

Dear *** ***BRG would like to apologize for any inconvenienceWe had no way of knowing that you had previously had paid the account in questionThe office you paid must have not properly closed out the account and sold itAs for the representative you spoke with at BRG, they have been sent
for continued training and a note has been placed in their file regarding this issueBRG has properly closed out your accountYou will receive no further communication, and again we apologize.Regards,BRG

Dear Ms***,BRG has been contracted to handle debt attached to your nameWe were unaware that you had previously paid this debt offIt appears the company, or companies you had paid did not appropriately close the accounts and they were soldWe will take you at your word that the debt in
question has been paid prior and close the accountsYou or your family will receive no further communication from this officeWe apologize for any inconvenience. Regards,BRG

Dear Mr***,You spoke with a representative of BRG on 05/06/After reviewing that conversation, the call ended with you stating to the representative that you were going to call back first thing Monday morning to take care of the debt that has been placed with BRG for collectionWe have
lost communication with you since thenDue to the lack of communication your file in this office has been closed and returnedBRG would like to apologize for any inconvenienceYou or your family will receive no further calls from this office.Regards,Nick ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12707605, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I would like for the business to specifically state in writing that they will never contact me directly or indirectly through other parties via email, standard mail or telephone calls. In their response to me they indicated that the case was closed. Stating that my case is closed is not the same as stating that they will stop using automated messages at my job, my family member's phones, and my personal cell phone. They did not indicate that they will never contact me again as requested. My request is to never be contacted again via any forms of communication. The company did not clearly indicate that they will never contact me again via any forms of communication. Though they admitted using robo call without using the word "warrant" they did leave several voicemails on my work phone throughout the day. If the system they use is automated how do they know how many times a voicemail is left at my job? It's automatedremember? They should have no control over how many times I'm called - or are they admitting that they are aware of how many times they have harassed me at my job? Are they admitting that they have a specific number of times they are willing to admit they have harassed me on my job and through my family members? I verified who I am because I have nothing to hide from and I owe no debt. The company needs to clearly indicate that they will refrain from any further communications to me directly or indirectly.
Regards,
*** ***

The company has sent me nothingThey claimed that they mailed documentation to me on June and it is days laterAnd yes, they have stopped calling I want them to remove my personal information from their database completelyI do not want them to contact anybody because they have no proofIf this is not enough information, then I will accept their response to not contact, but if the information that they have is true, then I will take the information to my attorney in which we will call them company directly and talk with them

Bournview Recovery Group ("BRG") has received and reviewed Ms. ***'s complaintThank
you for giving us the opportunity to respondBRG placed one call to a consumer we believed to be Ms*** in an attempt to verify her location
informationWe received a call back from a consumer who claimed to be
an attorney , but refused to provide our representative with her nameThe consumer we spoke with verified her
social security numberWhen our representative attempted to, over
repeated interruptions, to explain what the call was about; our representative was talked over and the consumer refused to allow them to explain the purpose of the callThe consumer said
it was not possible to have an account with the loan date that was in our
filesPer company policy, we would take the consumer at their word and send the
file back to the creditorThe representative tried to explain this, but the consumer continued to badger our representative before the call was terminatedThis consumer has called back
repeatedly and spoken to representatives as well as left messages cursing and being abusive, despite our representatives being polite, professional, and answer all of her questions
to the best of their abilityAfter a thorough review
of the account, nobody ever threatened Ms***She
was never asked for a payment to be madeThe conversation never got beyond her
disputing the debt before it has turned into repeated threatening calls by
her of numerous complaints being filed, lawsuits
being pursued, and charges being filed with local policeThis account, as our representative
attempted to explain to Ms***, has been returned to the broker as being disputedWe are not sure how else we can assist Ms*** other than to assure her she will not be contacted
by our office again regarding this accountPlease contact the undersigned if we can be of any additional help in this matterAuthorized Representative of Bournview Recovery Group

Dear Ms***,BRG has been contracted to collect on debt attached to your nameAfter reviewing the file and your statement, it appears that the debt that you had paid prior had never been properly closedBRG would like to apologize for the inconvenience and assures you that the debt in question
has been properly closedYou will receive no further communication from this office.Regards,BRG

Dear Ms***,BRG has been contracted to collect on debt attached to your namePer your desired resolution, BRG has documented your debt as disputed and permanently discontinued communication with you or your familyThe information you were given was provided to us with the placed debtWe
apologize for any inconvenience and will be working with our resources in the future to prevent these circumstancesThe allegation that this company is a sham is unfounded and untrueA company is not required to be accredited by the Revdex.com to be legitimateAgain, we apologize for the inconvenience. Regards,BRG

Dear Ms***, Your payment has been refundedPlease allow 5-business days for processingSincerely, BRG

Attempted to contact the consumer on two separate occasions to remedy the situation

Dear Mr***,BRG would like to apologize for any inconvenienceBased on the fact you were in the service at the time this loan was initiated, BRG has made the decision to close the account under a disputed status with monetary reliefYou will not receive any further communication regarding
this matterBRG would like to thank you for your service to our country.Regards,BRG

Dear Ms***,BRG has been contracted to collect on a debt attached to your nameWe have reviewed all calls made on your accountAt no time was the fact that this office is a collection agency or "legal action would be taken" stated to anyone at anytimeThe origination date on the account was
in as the representative clearly explainedThe representative offered you a settlement option on the account which required them to secure the arrangement with a valid method of payment, they were not "demanding" credit or debit informationWe have made the decision to permanently discontinue all communication at this timeYou will not receive any further calls from this office.Regards,Nick ***