Bowman Contracting CO

Good day, Thank you for your message We are in the process of retrieving the call to better review the complaintWe will revert back shortly with our findings Best regards, Customer Care Team

Good day, Thank you for your messageWe cannot locate the Membership with this email addressWas it perhaps signed up with an other one? There are no charges on your credit card on file of 5.95$ either Please let us know if there is another account created Best regards, Customer Care Team

Good day, Thank you for your message and feedbackWe do apologize for the inconvenience this caused One of our Customer care representatives has reviewed your booking and we see that the tickets were now exchanged as requestedUnfortunately we are not able to offer compensation in this matter for the time spent There is no further action we can provide, therefore we consider the file closed Best regards, Customer care Team

Good day, Thank you for your message As discussed with our customer care representative, we have taken action on your file and have gotten the refund you were requesting The refund was processed and you will be receiving it within the next billing cycles as mentioned There is no further action required from our part, therefore we consider the file resolved Best regards, Customer Care Team

Good day, Thank you for your message One of our Customer Care Representatives is currently reviewing your booking and complaint They will revert back shortly with a response Best regards, Customer Care Team

Good day, Thanks for sharing the details of your recent booking experience with usWe will take that feedback for coaching purposes As mentioned by our customer care representative, we have sent you your electronic tickets as requested We apologize once again for any inconvenience that this delay has caused you There is no action required on our part, so we consider this file resolved on our end.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards, Customer Care Team

Complaint: [redacted] I am rejecting this response because: The outcome of our last conversation, Dec 1st, was to send me a check in the amount of $I have yet to receive it Sincerely,Soheil [redacted]

Good day! Thank you for your message As discussed with our Customer Care Representative, we have reviewed your complaint and contacted the airline on your behalfWe have confirmed that Delta will be processing a full refund due to changes that Royal Air Maroc and Alitalia had that caused the delays and missed connection There is a delay in billing cycles to receive the refund from the airline There is no further action we can provide on our end, therefore we consider the file resolved Best regards, Customer Care Team

Good day,Thank you for your message,As it has been mentioned before, a valid procedure in refunding the amounts paid for the AirBerlin tickets (USDx2) is by disputing the transaction with the client's financial institutionPlease be informed that it does not matter if the amounts were charged by Justfly as the merchant, in the end the amounts are being transferred to the service provider (AirBerlin) [redacted] We consider the file closed.Thank you for your understanding,Customer Care Team

Good day, Thanks for sharing the details of your recent booking experience with usWe will take that feedback for coaching purposes As per your conversation with our Supervisor, the tickets were already released and you have received the funds back related to thisWe were told that this is confirmed from your end and that you have purchased a new ticket from the airline There is no action required on our part, so we consider this file resolved on our end.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards, Customer Care Team

Good day, As previously stated, we apologize for the inconvenience but we are unable to offer what you are requestingOur customer care representative has tried several times to explain the procedures that we follow according to the fare rules We are unable to make changes without the fees being charged There is nothing further we can provide, therefore we consider the file closed Best regards, Customer Care Team

Good day, Thank you for your message As mentioned by our Customer Care Representative, we are investigating your complaint and booking with the airline We will revert back with a response shortly Best regards, Customer Care Team

Complaint: [redacted] I am rejecting this response because:I call Alaska Airlines and they do charge $per tickets my wife and I undestand that [redacted] is refunding the $they charge to hold the tickets but they fail to advise us was that on top of the deposit we will still be penelice by the airline [redacted] is irespossible to there customes by committing fraud in there promises to charge $to hold tikets and never disclose to the customet that there will be penelice anyway,and I feel [redacted] should be resposibnle for not disclossing the charges before the promise to hold the ticketsSincerely, [redacted] ***

Thank you once again for your feedback Can we please get your confirmation number so we can look into this further Thank you! Customer Care Team

Good day, Thank you for sharing the details of your recent booking experience with us Unfortunately, we are not able to accommodate your request for a full refund There is a cancellation period that was not respected and thereafter we will keep the booking for future travel credit valid one year from the date of of issue and some airlines offer us only days such as Frontier Also we would like to notify you that the tickets are still active and no one cancelled your reservation We are sorry to advise you that the tickets are non refundable and still valid to use them There is no further action that we can provide , therefore we consider the file closed.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards, Customer Care Team

Good day, Thank you for your message and feedback One of our Customer Care Representative is currently reviewing your booking We will revert back shortly Thank you for your understanding Best regards, Customer Care Team

Good day, As mentioned by our Customer Care Representative, we have reviewed your complaint and booking and apologize for the inconvenience causedUpon verification, we are looking forward to reimburse the amounts paid by you for the luggageAll that we require is the copy of the baggage purchase receipts for our bookkeeping and we can send the amount over by paper check or via a paypal transfer.In regards to the seat assignment issue for your return trip - we have refunded the amount of $to the original form of paymentThe amount should be posted on the account within the next 2-business days if it has not already Looking forward to receiving the baggage receipt copies asap.Best regards, Customer Care Team

Good day!We have received a copy of the complaint you lodged pertaining to your recent booking Please be advice as a one-time courtesy we have already cancelled the seating assignment fee and you'll be receiving the amount of $ $CAD to be refunded back on the original form of payment within 2-business days There is no further action required on our part, so we consider this file resolved.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards, Customer Care Team

Complaint: [redacted] I am rejecting this response because: If none of the activities listed are part of your policies or anything your representatives are supposed to be doing, then there is an oversight issue within your call centerThe business seems to be very unconcerned that individual operators may be processing transactions for a competitor while operating out of your call center using your customer service numbers This implies that either: 1) business has no oversight over their customer service representatives behavior and is unconcerned with violations in policy, or 2) this behavior is known to the business and ignoredIn both cases the business is acting in a negligent manner; they are still responsible for their customer service representatives behavior even if it violates policyViolations in company policy by employees are internal issues, not issues for the consumer Again, the only resolution to this case I will accept is the refund of the ticket price Paul [redacted]

The issue has not been resolved