Bowman Contracting CO

Good day, Thank you for your message Our customer care team has reviews your file and has contacted you regarding this complaintWe do apologize for the inconvenience you experienced when calling in but the agents are just following the terms and conditions set for them concerning the Extended policy This feature is usually non-refundable once the reservation is submitted but we have gone ahead and refunded this to your account as a one time courtesy This was refunded on the card provided at time of booking As for your ticket, as mentioned by our agents, the ticket is non-refundable There is no further action we can provide, therefore we consider the file closed Best regards, Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, Kathryn [redacted]

Good day, Thank you for your messageWe appreciate you bringing this to our attentionA customer care representative is working on your file and has left you a couple messages to discuss Please let us know the best time and number to be reached at your convenience Best regards, Customer Care Team

Good day, Once again, as previously mentioned, we are not able to provide you with a refund as the policy was surpassed in order to get the tickets voidedYou may continue your charge back with your bank if you so wish to try that route There is no further action we can provide and still consider this file closed Best regards, Customer Care Team

Good day, Thank you for your message One of our Customer Care Representative is currently working on your booking to provide a possible optionWe do know that you have booked your own tickets directly with the airline therefore we are attempting to find the best solution We will revert back shortly Best regards, Customer Care Team

Good day [redacted] , We do apologize for all the back and forth but once again, we have the same response for youWe have sent over the invoice that shows the refund that was effected way back in May on the card provided There is no further action that we can take on our end and consider this file resolved Best regards, Customer Care Team ***

Complaint: [redacted] I am rejecting this response because: Please provide a solution just investigating will not sufficeSincerely, [redacted]

Good day, Thank you for your message and feedback As mentioned by our Customer Care Representative, we have reviewed the booking and there was an issue with the fairlock optionWe do apologies for the inconvenience of this and have already refunded the cancellation fees that were incurred on this booking There may be a delay of two to ten business before seeing the refund of the 150.00$There is no further action we can provide, therefore we consider the file closed Best regards, Customer Care team

From: JustFly [redacted] Sent: Wednesday, October 26, 1:PMTo: info [redacted] >Subject: Re: You have a New Message from Revdex.com Serving San Francisco Bay Area and Northern Coastal California, Consumer Complaint # [redacted] Hello Katherine, Hoping my email finds you well, I've tried once more over the phone to resolve it to your benefit but didn't succeed I filled a complaint on your behalf as promised as follows: [redacted] I purchased a round trip ticket to Italy travelling dates07July/JulyE- ticket is [redacted] Total cost was $On July,14th I called BA to notify you that my passport had been stolen in RomeI contacted the Italian police and US EmbassyI had to go to the US Embassy to get an emergency passportThey didn't open till after the flight took offI contacted BA.The agent I spoke with said she was notating that I would not be making the flight, the circumstances surrounding the delay and (after she put me on hold to check with i'm assuming her supervisor) that I would be able to get on another flight once I got to the airportMy husband who was in the US and also called and was on hold for an hour and got a hold of a repHe said he wanted to make sure once I got to the airport there wasn't additional paperwork I needed from the US Embassy or Italian policeThey said no there wasn't anything additional but they couldn't change the flight over the phoneThey said I had to go to the airport after getting my emergency passport to that I would get put on another flight that morningI got my emergency passport, went to the airport and explained the situation to the British Airways repShe said I had to call over the phone to switch flightsI told her that both my husband and I spoke to different reps on the phone and I had to come into the airport to make the change in personShe refused to help saying there was nothing she could doAt that point I didn't have any choice but to book another flight with a different airline rather than being stranded in an airport in another countryI'm not even asking for the $that I had to pay for the other ticket just to get homeI am only asking for the $I paid for a flight where I was guaranteed service and then service was refusedIf I had been put on another flight like both reps said I would be then I wouldn't have had to pay an additional $I don't want this to escalate any further but I was extremely upset and frustrated when I was put in this situation and the fact that they are refusing to issue a refund for their failure to provide services I paid for makes it even more frustratingI am hoping someone can help me as I don't know how in less than hours they made a sound decision in regards to this refundThis is what I received from BA refund department: UK Refunds & Ticket Retrieval Case Reference Number [redacted] I understand they might automatically just refuse all refund requests but anyone looking at my ticket and the notes that the reps said they put in my account can see that this is a situation that warrants a refund due to the lack of service unless its customary for you to have customers pay for plane tickets, confirm they will be able to get on a flight and then refuse to assist them stranding them in a country with no other options [redacted] Please keep me posted when you receive a reply from them I need you to be ready with the receipt of the one way ticket BA will call or email you directly Meanwhile, I'll resolve the Revdex.com which doesn't mean that I won't assist you or support you Justfly has nothing to do with this caseBut out of caring for our valuable customer, I'll continue supporting you till this issue is resolved with BA Should you need any further assistance, please let me know Best regards, Heba On Thu, Oct at 3:PM , Revdex.com < [redacted] > wrote: You have a new message waiting for you from the Revdex.com in regards to consumer complaint [redacted] .Please click on the link below to access the online dispute resolution web site and read this messageThis e-mail is to notify you that you currently have a new message with Revdex.com in regards to complaint #Please click on the link below to access Revdex.com's Online Complaint Management System to read this message [redacted] If your email program does not support the link above, then please copy and paste the link below into your browser [redacted] This is a post-only mailingReplies to this message are not monitored or answeredIf you have any further questions or concerns, please do not hesitate to contact us at [redacted]

Good day, Thanks for sharing the details of your recent booking experience with us.We've looked at your booking and determined that there was no actual chargeWhat was showing on your account was a pre-authorization hold, which never became a charge because the transaction was voided.As a travel agency, we do not have the authority to cancel or reverse pre-authorized chargesThe 'held' amount returns to the user's account based on the timelines established by the financial institutionExpediting this process requires the involvement of the financial institution.Hopefully the pre-authorization hold has been released by nowThere is no action required on our part, so we consider this file resolved on our end.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards, Customer Care Team

From: JustFly [mailto: [redacted] ] Sent: Friday, May 19, 6:AM To: info < [redacted] > Subject: Re: You have a New Message from Revdex.com Serving San Francisco Bay Area and Northern Coastal California, Consumer Complaint # [redacted] Good Day, Can you please provide us with the new dates to be able to send the request to the airlines please Thank you [redacted] Just Fly

Complaint: [redacted] I am rejecting this response because: You can and should provide a refund for the extra charge you scammed me onOnce again you didn't care to even read my response, and I await the day you go downSincerely,Avraham [redacted]

Good day, Thank you once again for your reply There is a process in place to retrieve the call recordings and as mentioned, we need to get your request to our verification email that was providedWe have no record as of yet that this was sent therefore, we cannot have the call processed for releaseIf you have already sent it, please go ahead and forward it once again and add the agent on your file to the email so we are aware when it comes inThis is for your records There is nothing further we can offer on our end as we have listened to the call and the information was clearly stated, therefore we consider the matter closed Best regards, Customer Care Team

Complaint: [redacted] I am rejecting this response because: I need more time to think about the offer the the business, JustFly offered I also need some more time to clarify some of the details of the offer.Sincerely,Matthew [redacted]

Complaint: [redacted] I am rejecting this response because:Complaint: [redacted] I am rejecting this response because: Again, this is a non-answerI still do not know the status of my refund or have the refund that was promised by the companySincerely,Caitlin [redacted] Sincerely,Caitlin [redacted]

Good day, Thank you for your message One of our Customer Care Representatives has reviewed your file and as she has mentioned, we do have the hour cancellation policy which would be to avoid the modification/cancellation feesHowever, the ticket is non-refundable as stated in the terms of the ticket at time of bookingWe have waived this fee for your As stated, the ticket is valid for a credit for your future travel We apologize for the inconvenience but we need to abide by the airline fare rules There is no further action we can provide, therefore we consider the file closed Best regards, Customer care Team

Good day, As per the conversation with our Customer Care Representative, he advised you of the options you had to make the changes that you have refused There is a process to make changes, and while we obtain the waiver to refund the old one, you could make a new reservationIf you would like to make that reservation, please do not hesitate to contact us At this time we consider this file resolved.Kind regards,Customer Care Team

Good day, Thank you for your message One of our Customer Care Representatives has reviewed your file and have responded accordinglyAs a travel agency, we are bound to the airline's fare rulesIf you decide to book with Frontier and the date of the booking is within days of the departure, Frontier does not allow us to void a reservationThe way to avoid that, is by purchasing our Extended Cancellation Policy, as stated on our website, and it is possible to void it until midnight the day of the booking.The way to verify the fare rules on our website is to click on the "fare rules" link, bellow the itinerary, in the check out page We do apologize for the inconvenience of the situation but we are not able to offer the refund you are seeking We consider the file closed Best regards, Customer Care Team

Good day! Thanks for sharing the details of your recent booking experience with us As discussed with our customer care representative, you have already received the re-issued tickets We apologize for any inconvenience that this situation may have caused you There is no action required on our part, so we consider this file resolved on our end.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,Customer Care Team

Good day, Thank you for your message As mentioned by our Customer Care Representative, we are trying to find the best solution in this case to get this resolved for youPlease continue the communication directly by email and we will update this case once complete Best regards, Customer Care Team