Bowman Contracting CO

Complaint: [redacted] I am rejecting this response because: Why should I pay more money for a mistake made by the business? The date for the flight has already passed and my son was unable to comeI want the business to reimburse my money for his ticket.Sincerely, [redacted] ***

Good day, Thank you for your message After review once more, the cheque was physically mailed out on the 21st of AprilIt was processed for payment on the 18th, therefore there are still a couple more days that it should be in the mail before it gets to you! We thank you for your patience but there is no reason to keep this file open as we have done our part in refunded as requestedIf you do not receive it by early next week, then you can communicate back with us We consider this file resolved Best regards, Customer Care Team

Complaint: [redacted] I am rejecting this response because: Justfly gives you a so-called "credit" which if you try to use it, ends up costing more than if you made a flight without uing the creditThis "company" uses fraudulent and dishonest techniques to bait you into purchasing tickets through their site and either overcharges your card or places ridiculous restrictions on their use that you end up paying substantially more than the advertised priceJustfly needs to be shutdown by our federal regulators to protect unsuspecting consumers.Sincerely,Jeffrey ***

Good day, Thank you for your message We apologize for the delayOne of our Customer Care Representatives is currently working on your bookingWe are awaiting a response from the airline to be able to make any updates We will revert back as soon as possible Best regards, Customer Care Team

Good day! Thanks for sharing the details of your recent booking experience with us We were able to take action on your file, and process the refund of the modification fees as well as another amount as a gesture of good will as discussed with our Customer Care Representative At this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards, Customer Care Team

Good day, Thank you for your message One of our Customer Care Representatives is reviewing your bookingWe will revert back shortly with a response Thank you for your patience Best regards, Customer Care Team

Good day, Thank you for your message and feedback We sincerely empathize with the loss of your mother and the service that was offered in this difficult time We as an agency are not able to offer refunds to our passengers as we abide by the rules of the tickets which come from the airlines We have reached out to the airline to attempt the refund due to bereavement but not all airlines offer this Icelandair is unfortunately one of them! They decline our request as the ticket is non-refundable for any reasonThere is nothing further we can offer in this matter Once again, please accept my condolences Best regards, Customer Care Team

Complaint: [redacted] I am rejecting this response because: they made the mistake and should have to refund me the money reguardless of airline policy.Sincerely, [redacted] ***

Good day,The claim has been replied to on 14NOV17:"We received your message on Twitter regarding your reservationI did some investigation on your file and listened to the call you had with Reese on November 7thShe advised you the 200$ airline fee and asked you if you were ok with that and you said yesAlso, at the time of booking, we do mention the fare rules of your ticketI attached a PDF file showing the fare rules and I highlighted the section that talks about changesJust Fly is the third party and we follow the airline's guidelinesHowever, I can understand that the change fee is higher than the value of your ticket and I am able to refund you our modification fee of 75$ and it will fall back on your credit card in 2-business days."Best regards,Customer Care Team

Complaint: [redacted] I am rejecting this response because: Thanks for your response I received an email per Justfly.com they say the only change my $dollars per passenger but they dont reimbursement anything to my credit card Sincerely,Anabel ***

Good day, Thank you for your message One of our Customer Care Representatives is currently reviewing your bookingWe will revert back shortly with our findings Best regards, Customer Care Team

Good day, We have received a copy of the complaint you lodged pertaining to your recent booking Unfortunately we are unable to locate your booking with usMay we please request some more information from you so that we can investigate your complaint further? May we have a booking #, another phone number or email that may have been used at the time of booking please We look forward to hearing from you soon Best regards, Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, Andy [redacted]

Good day, We apologize for the inconvenienceI assure you that the refund was madeHere is your invoice in attachmentPlease do verify with your bank for an updated statement At this time, we consider the file resolved Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards, Customer Care Team

Good day, We have received a copy of the complaint you lodged pertaining to your recent booking As discussed with our Customer Care Supervisor, we are not able to refund the airline penalty of 400$ but we are offering our refund fee and seat assignment fee as a good will gesture There is no further action required on our part, so we consider this file resolved on our end.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards, Customer Care Team

Good day, Thank you for your message One of our Customer care representative has reviewed and confirmed the bookings in question and the date that was entered at the time of booking Please do communicate back to the email if you wish to have him help in a new booking The rules of your ticket as confirmed at the time of booking is non-changeable, non-refundable There is no further action we can provide here therefore we consider the file closed Best regards, Customer Care Team

Good day, Thank you for your message and feedback As mentioned by our Customer Care Representative, we have reviewed your booking and apologize for the inconvenience that this matter caused you On our web page, we mention that the name needs to match Passport or Photo IDWe advise for both Domestic and International travel needsFurthermore, the reason our website did not allow name change/correction is because there were multiple airlines involved on the file so this makes name correction much more complicated or not permitted by the airlines As for the luggage, we are unable to offer this refund requested There is no further action we can provide, therefore we consider the file closed Best regards, Customer care team

Good day, Thank you for your message and feedback As mentioned by one of our Customer Care Representatives, we have investigated your booking and the ticket you purchased was non-refundableAs such it is non eligible for a refund, nor permitted for a travel credit unfortunatelyThese rules are written in our terms and conditions when agreeing to booking a new reservation directly on our website or directly with and agent You may make a change to the booking but there will be penalty fees by the airline, agency fees as well as possible fare difference that will applyYou can process the change directly on our self-serve page or you can call our center and speak to an agent who can assist you at [redacted] There is no further action we can provide at this moment, therefore we consider the file closed Best regards, Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, Heather ***

Complaint: [redacted] I am rejecting this response because: The response does not even address my complaint, which is that justfly told me I would be paying a total of $to cancel my flights, and instead charged me $ The response appears to relate to the details I provided concerning all events leading up to the cancellation Prior to cancelling as recommended by justfly I tried on two occasions to modify my flights through the justfly website One time the total fees were represented in the web transaction to be about $and the other $(different flights) On both occasions I received an error message telling me I needed to call justfly (it turns out that justfly actually charged me $300--not the amount represented for the transactions but a different amount--for each of these attempts but then refunded it) When I called justfly I was not told that the transactions were not completed because there was no availability (and did get the flights I wanted by rebooking after cancelling) Instead, I was told by the justfly representative that it would be cheaper to cancel and rebook than to modify as I had been trying to do Again, I was informed this was because I would only be charged $to cancel That representation was completely inaccurate because (1) I was charged $instead of $and (2) the cancellation was not cheaper than modifying I was only provided the (inaccurate) excuse about there being no availability for the flights I selected after multiple communications with justfly My complaint does not relate to flight availability and the overcharge has nothing to do with flight availability--it relates to misrepresentation of the cancellation fees I believe the error message in trying to modify online is intended to get people to call to generate more fees I did request the recording on May in writing as required by justfly but have not received it Sincerely, [redacted] ***