Bowman Contracting CO

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, Seyed [redacted]

Complaint: [redacted] I am rejecting this response because: I did not consent or agree to the charge in the amount of $dollarsI want to be refunded for all charges for the whole purchaseI am not satisfied with this purchase or the customer service I received.Sincerely, [redacted] ***

Good day, Thank you for your message One of our Customer care Representatives has reviewed your booking and has responded by email Tickets are all non-refundable so therefore a voluntary refund will not be possible, as per the fare rules you own hold a BA future travel credit valid until DEC The fare rules were advised online before booking it is your responsibility to read and understand the terms of your purchase because by clicking confirm means you agree with the termsThere has been a travel credit applied to your profileWhen ready to re-book next time a BA 275$ change fees plus any fare difference will apply Please do contact us directly if you need assistance with the booking There is no further action we can provide therefore we consider the file closed Best regards, Customer Care Team

From: lori [redacted] Sent: Monday, February 06, 3:PMTo: [redacted] Subject: Re: You have a New Message from Revdex.com Serving San Francisco Bay Area and Northern Coastal California, Complaint [redacted] Hi this is Lori ***, case [redacted] I have not received anything yet from Just Fly

Good day, Thanks for sharing the details of your recent booking experience with us As discussed with our customer care representative, there are several option provided to youWe have received the Drnotes so we will now forward that to the airline in the attempt to get a waiver for your changes Our agent will contact you once there is some more details Kind re***ds,Customer Care Team

Good day, Thank you for your message and feedback As mentioned by our phone agent, the prices are reviewed at the time of bookingYes, there is the possibility that the prices can change until the ticketing time of the bookingWe as an agency try to provide the best price as you mention which comes with the fluctuation of these prices as mentioned on our siteWe abide by the airline rulesAs for the modification fees, we are not suppose to lower then at all and the agents and the agent did do it out of courtesyThat being said, for this one time event, I will go ahead and offer the refund of the 25$ that was charged The amount was already put back on the card that was used at the time of booking There is no further action we can provide, therefore we consider the file closed Best regards, Customer care Team

Good day,Thank you for your message and feedback.As mentioned by our Customer Care Representative, we have reviewed the booking and the customer has booked non-refundable ticketsAs we understand the frustration that this has caused the client, the review page before confirming a booking is there to ensure all information entered is correct.In regards to the cancelled booking - the cancellation of the booking was initiated and confirmed by the customer on the Justfly self-serve portal on 17DEC- 13:EST from the customer's IP address, the same one from which the initial purchase had been madeThe booking is also pending a name change request due to the wrong name entered by the customer for one of the passengers (at the time of booking).We are unable to offer the refund you are requesting as we need to abide by the airline fare rulesThere is no further action we can provide, therefore we consider the file closed.Best regards,Customer Care Team

Good day, As mentioned by our customer care representative, we have finally receive confirmation that the refund was processedThis time frame is usually within 6-weeks to receive on your end There is no further action required, therefore we consider the file resolved Best regards, Customer Care Team

Good day, As mentioned by our Customer Care Representative, we were awaiting a response from the airline to get your refundAs you have noticed, there was a big delayReason being they have gone Bankrupt and have decided that they will not issue any refunds to their passengers That being said, we have taken the initiative to be able to refund you directly from Justfly as a gesture of good will We have requested an email back to confirm where the check is to be mailed to Again, we apologize for the delay that this has taken Best regards, Customer Care Team

Good day, Thank you for your message and feedback Upon review of the booking we have informed you that there was an error on the phone concerning the voidable period of your ticketFor this, we have offered the refund you have requested and it will be mailed out this week or next at the latest We apologize for the inconvenience that this may have caused you There is no further action we can provide, therefore we consider the file closed Best regards, Customer Care Team

1/15/ Good day, Thank you for your message and feedback One of our Customer Care Representatives has reviewed your booking and complaint and we can see that our phone agents had already informed you of the ticket and the exchange options that were provided by the airline The options were refused at that time The airline was not amendable to make a refund thereafter The options you are seeking are not available as we still need to abide by the airline fare rulesWe do apologize for the inconvenience There is no further action we can provide; therefore, we consider the file closed Best regards, Customer Care Team

Good day, Thank you for your message One of our customer care representatives is working on your fileHe will update you with our findings shortly There is the second booking that never went through due to system error back in NovemberNo cancellation email was sent as there was no booking that was confirmedWe only got a call in February before departure We are working on getting a favorable outcome to this complaint and our agent will revert back soon Best regards, Customer Care Team

Good day, Thank you for your message As discussed with our Customer Care Representative, we have offered a Future Travel Credit He has explained how this credit will work and that you will have up to one year (Feb 2018) to utilize itThere is a penalty fee as well as a fare, tax difference that will apply We have also offered to waive the modification fees as a gesture of good will There is no further action we can provide, therefore we consider the file closed Best regards, Customer Care Team

Good day, Thank you for your message As discussed with one of our Customer Care Representative, we have investigated your compliant and bookingAs you have heard as well from the call recording, there was a mistake made on your part when requesting the dates of travelYou have confirmed that this was your error The only compensation we can provide is the amount of the unused taxes as previously mentioned which has been processed There is no further action we can provide, therefore we consider the file closed Best regards, Customer Care Team

Good day, Thanks for sharing the details of your recent booking experience with usWe will take that feedback for coaching purposes As already discussed with our agent, we have offered you a refund as a good will gesture and have processed the refund At this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards, Customer Care Team

Complaint: [redacted] I am rejecting this response because the reply I received via email is not acceptable Dear Ms [redacted] , Please accept my apologies for the delay in following up the comments you submitted to Revdex.comI regret that we provided you with a poor customer experienceI am sorry to see that you have not received the last e-mail with the screenshot of your reservation, please find attached the documentAs you will see, unfortunately, you have chosen, accepted and paid the amount of $ which exactly corresponds to the price of your reservation in Basic Economy Despite all the efforts we make to provide the customer service quality you deserve, you will understand that we have to follow the airlines rules concerning changes or cancellation on bookingAnd in this case, after the ticket is issued it is not permitted by the airline to make any change that is why our agent first, recommended to cancel the booking within the hours window allowed by the airline I regret that you have had this experience and please do not hesitate to contact me if you need further assistance Kind regards [redacted] Here is what I have replied to them: Good Afternoon, You personally made a promise to call me so I would not have to wait for hours on hold again, since I have already done so with your representatives several timesYou have failed to honor what I paid for which was a standard economy seat - shown here for $This includes the airline seat selection which is only available when you choose to upgrade to the standard economy seat Your company has disappointed me on multiple levels and I reached out to the Revdex.com as a last resortOne of your representatives did credit me $after she explained my seat selection would not be honoredI even offered multiple times to even pay your company an additional $on top of the forty-eight dollars of upgrades and fees (shown on the original booking) just to allow your company to fix the mistake you made, but this was also refused I will contact the Revdex.com in regards to your email reply as I am now asking for my baggage fees to be recouped since your company should have honored what I paid forI expect the $standard upgrade fee to be refunded as well as $in baggage fees that I had to pay [redacted] for your company's error I have also made a point to tell my community of fans not to book with JustFly.Com and I have a large fan base as this event I attended was for business Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I did not receive a full refund and as you can see in the business's response, they state they offered a full refund, which is not the caseThis company continues to sink lower and lower as their business practices are concernedThey should be permanently shut downI never received a full refundSincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, Christina ***

Good day, Thank you for your email As discussed with our Customer Care Representative, we have reviewed your complaint and fileWe apologize for the inconvenience that the long wait time is causing you on this special occasion but as mentioned, we are not at liberty to speed up the process as we are not in control of the funds We do apologize for the long wait times, but our agent was attempting to offer several options that were not amendable by you, therefore they were seeking further assistance which led to hold times We do appreciate the feedback and will use it for further coaching our agents There is no further action we can provide, therefore we consider the file closed Best regards, Customer Care Team

Good day, Thank you for your message and feedback One of our Customer Care Representatives has reviewed your booking and have already processed the cancellation as requestedThe refund usually takes 1-billing cycles to be returned to you We apologize for any inconvenience that this situation has caused you There is no further action we can provide, therefore we consider the file closed Best regards, Customer care Team