Bowman Contracting CO

Good day, Thank you for your message One of our Customer Care Representatives is currently reviewing your booking and complaint We will revert back shortly with a response Thank you in advance for your patience Best regards, Customer care Team

Complaint: [redacted] I am rejecting this response because: Based on our agreement over the phone, the following money is to be refunded to my credit card: $per ticket for the additional cancellation charges that were charged to my credit card without my consent, totaling $ $per ticket refund from the airline, totaling $ $per ticket refund from Justfly, totaling $2, In total, I hope to receive at minimum the total sum of $3,The only amount that will not be returned is $as this was the cancellation fee I paid at the time of booking to allow me to cancel the ticket at any time While refund number and outlined above will be issued between the next 5-business days, refund number from the airline may take 6-weeks However, to date I have only received the $from the airline [redacted] ) and the $from Justfly which were deducted from my credit card without my consentHowever, I am still awaiting to receive the bulk of the money, approximately $2,It was promised that I would receive this money 5-business days Sincerely, [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to mei wish to confirm the amount of the refund greed uponit is my experience that this can be changeble, and therefore will accept your offer once it is confirmed in writing.Sincerely, Gina ***

Good day, Thank you for your message One of our customer Care Representatives is currently reviewing your booking and complaint We will revert back with a response shortly Thank you in advance for your patience best regards, Customer care Team

Complaint: [redacted] I am rejecting this response because: My bank had to retrieve my funds.Sincerely, [redacted] ***

Good day, Thanks for sharing the details of your recent booking experience with usWe will take that feedback for coaching purposes As already discussed with our agent, we were unable to take action on your file, and process the refund you have requestedThis was an error from the airline which is out of our control and are not able to offer compensation for the inconvenience.At this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards, Customer Care Team

Good day! Thank you for your message As per the email sent to you from our Customer Care Representative, we are awaiting confirmation of exchange as it needs to be processed the latest September 3rd and fares varies as per availability We apologize for the inconvenience that this issue has caused you and have offered to refund our modification fee that was charged on the credit card used at time of booking as a good will gesture We are awaiting your confirmation so we can move forward on this file Best regards, Customer Care Team

Good day, Thank you for your message As mentioned by our customer care representative, there is a hour window where tickets are aloud to be voided with no cancellation feesHowever, I have gone ahead as a one time courtesy and refudned this modification fee to the credit card on file There is no further action required from our part, therefore, we consider the file resolved Best regards, Customer Care Team

Good day, Thank you for your message One of our Customer Care Representatives has already reviewed your booking and baggage fees when your call came in to our service departmentWe have already confirmed the baggage amount of 240$ to be refunded to you and is already in process This amount was confirmed already with the receipts that were sentWe are not clear on the amount indicated in this claim but we are not willing to offer any other compensation unless there are supporting documents to support it There is no further action we can provide therefore we consider the file closed Best regards, Customer Care Team

Good day, Thanks for sharing the details of your recent booking experience with usWe will take that feedback for coaching purposes We do apologize for the inconvenience that this has caused youAfter verifying with the airline, the advisory was only until the 20th of JulyAny changes that are made would have been subject to the fare rules We did get notification that you have already flown and all is well with your flights outbound and inboundWe wish you a great and safe trip At this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards, Customer Care Team

Complaint: [redacted] I am rejecting this response because: I have had to call justfly yet again because my tickets were reinstated on 09Jan then yet once again cancelled on 12Jan When I spoke with Era (one of the managers) on Tuesday 16Jan she told me that Justfly cancelled the tickets but the department that did this was closed and she could not reinstate the tickets until she spoke with them and asked them why this was done I called back the following morning to ensure that department would be open I was then told that it is impossible for justfly to cancel tickets and that Era had indeed added them back to my booking and they needed to call and get the tickets again Every time I call I get a different response as to what is going on On 17Jan I requested someone review the taped conversations I had the day prior with two different managers who told me completely different things I was told I would get an email within hours saying it was ready for review and it is now a week later and no one has reached out to me I would like to know why my tickets were cancelled times now What is being done to ensure this does not happen again? I have now spent countless hours on the phone trying to get this resolved I have No answers yet Sincerely,Toni- [redacted] ***

*omplaint: [redacted] I am reje*ting this response be*ause: They are not doing anything about my issue They have been telling me that they are "looking into it" for weeks now Yet no one has a*tually done anything or given me any indi*ation that they're a*tually doing anything about it I also followed up with my bank who has filed a dispute against them as well.Sin*erely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I won't ever use them again because they overcharge for their flights, but they did refund the overcharge that they made.Sincerely, Gina [redacted]

Good day, As previously mentioned, we have offered what we have control over which is Our modification fees for the changeWe are not able to refund the airline fees Again, there is nothing other than this option we can offer, therefore we consider the file closed Best regards, Customer Care Team

Good day, Thanks for sharing the details of your recent booking experience with usWe will take that feedback for coaching purposes As discussed with our customer care representative, we have already sent the request to the Airline to recalculate the unused taxesOnce we will receive airline's reply we will advise you and you will receive direct to your credit card We will revert back with response shortly Best regards, Customer care Team

Good day, Thank you for your message As mentioned by our Customer Care Representative, we have listened to the call recording to further investigateThe agent on the call had clearly stated the additional cost on top of the credit that was available and made a full recap of the details at the end of the call to which was approved by yourself There was also a mention to use the same credit card on file when confirming As we apologize for any inconvenience on your end, our agents have done their part in the explanation of the details which again were approved There is no further action we can provide, therefore we consider the file closed Best regards, Customer Care Team

Sent: Wednesday, July 06, 12:PMTo: JustFly < [redacted] >; Matthew [redacted] < [redacted] >; info < [redacted] >Subject: Re: Fwd: You have a New Message from Revdex.com Serving San Francisco Bay Area and Northern Coastal California, Consumer Complaint # [redacted] Dear Heba, Just a quick note to let you know that my husband did indeed receive the credit back on his credit card as promisedThanks again for all your help in finally resolving our rebooking issue! I am copying the Revdex.com on this email so that they know that it is resolved and how incredibly helpful YOU, in particular, were as well! Thanks again and have a great summer! Liliane [redacted]

Good day! Thank you for your message As per the discussion with our Customer Care Representative, we are listening to the call to investigate further The ticket is non-refundable but we are looking into what was told to you by the phone agent We will revert back shortly with a resolution Best regards Customer Care Team

Good day, Again, as we apologize for the inconvenience that this situation caused you, if there was something unclear in the call, then why confirm all? Our agents never release the call unless they get the verbal agreement from the passenger There is unfortunately nothing we can offer in this matter and consider the file closed Best regards, Customer Care Team

Good day, As per the discussion with our customer care representative, he has provided you with the options available to resolve this fileHe will reach out once more to come to a resolution Kind regards, Customer Care Team