Bowman Contracting CO

Complaint: [redacted] I am rejecting this response because:when I was emailed by the company nothing was addressed none of my concerns about the poor customer service I received which was extremely terrible and no apologies just blaming me by saying I disconnected the call one time and I replied to them and no responseI dissconnected the call because I was placed on hold and transferred many many timesI canceled because of an emergency that is why I got the extra insuranceI feel let down by the company and frankly ripped off.Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: It appears they didn't even acknowledge or respond to any of the complaints I made in my response to themI will consider this matter not satisfied and have already spoke to an attorney regarding a class action lawsuit.Sincerely, [redacted] ( [redacted] )

Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] ***

Good day, Thank you for your message We are not able to locate your booking with the information you have provided in this complaintMay we please ask for the Reference number, the phone number or email that was used at time of booking? Once received, we may proceed in reviewing your claim Thank you! Customer Care Team

Good day, We have received your complaint As mentioned by our customer care representative, we are not able to offer you the compensation you are seeking as the terms and conditions were clearly stated and the agent also mentioned the penalties as well There is no further action we can provide from our part, therefore we consider the file closed Best regards, Customer care Team

Good day, Thank you for your message and feedback One of our Customer Care Representatives has reviewed your booking and has informed you that we cannot proceed in this file as you have already chosen to make this dispute with your bank As this dispute is in progress we cannot action anything on your fileIf you would like for us to complete our investigation we would need a letter coming directly from your bank that the dispute has been stopped There is no further action we can provide here without the consent to stop the chargeback and consider the file closed in the meantime Best regards, Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, Lily [redacted]

Good day, Thank you for your message We were able to take action on your file, and process the exchange as you requestedThe tickets were re-issuedOne of our Customer Care representatives will be in touch to confirm with you and ensure all has been received At this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards, Customer Care Team

Good day, Thank you for your message One of our Customer Care Representatives is reviewing your booking and will revert back shortly with a response Thank you for your patience Best regards, Customer Care Team

Good day! Thank you for your message.We appreciate you bringing this to our attentionA customer care representative is working on your file and will update you soon.We appreciate your patience.Best regards, Customer Care Team

Good day, Thanks for sharing the details of your recent booking experience with us We were able to take action on your file, and process the refund as you requestedOne of our Customer care Representatives called and left a message for you to notify you that the refund was processed and should appear on your account.At this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards, Customer Care Team

Good day, Thanks for sharing the details of your recent booking experience with usWe will take that feedback for coaching purposes As already discussed with our agent, we were able to take action on your file, and process the refundThe refund should appear on your account within 6- weeks.At this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards, Customer Care Team

Good afternoon, Thank you once again for your message To answer your questions, the 15.95$ charged was for a seat assignment fee that was chosen at the time of bookingThat amount was voided with the ticketAs for the refund of 25.00$, we have offered this as a gesture of goodwill for the misunderstanding that occurred on our policies Our Terms and Conditions clearly state the cancellation policy even within the hour periodThe fee should have been higher but the agent also offered the reduction on your behalf These amounts have all been refunded or voided therefore there is no further action we can provide The file is closed Best regards, Customer Care Team

Good day, As per the email and voicemail from our Customer Care Representative, we were able to take action on this fileThere was a refund processed in the difference of the fare amounts and you will be receiving this in the 2-weeks At this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,Customer Care Team

Good day, Thank you for your message Our Customer Care Representative has been trying to reach you since May 24th to no avail by telephone and emailWe would need your cooperation to be able to investigate further If we do not hear from you, we would need to close the file Best regards, Customer care Team

Good day, Thank you for your message and feedback As mentioned by one of our Customer Care Representatives, we have reviewed the file and when the changes were madeUnfortunately the changes were made online by you and the fees were mentioned as well before confirming the changes That being said, we have now refunded the modification fees seeing as these changes were made soon after the original bookingWe do apologize but there is no further compensation we can provide in this matter We consider the file closed Best regards, Customer Care Team

From: Stephen [redacted] ] Sent: Monday, June 20, 3:PMTo: JustFly < [redacted] Cc: info [redacted] Subject: Re: You have a New Message from Revdex.com Serving San Francisco Bay Area and Northern Coastal California, Consumer Complaint [redacted] As I stated, Emirates Airlines stated that Justfly [redacted] is responsible for the information aggregated on the JustFly [redacted] website The website clearly states that Cancellations are FreeWhen I asked *** if this was true she replied "only for hours" Nowhere does it state that on the Itinerary that Free Cancellations for hours Please send me the corporate address so I may forward this also to the Massachusetts Attorney general Office as well as sending a demand letter so I may open a Small claims case Be assured I will exhaust every avenue to get the refund of over $ due to Advertising with Free Cancellations Regards, Stephen [redacted] From: JustFly < [redacted] >To: [redacted] Cc: [redacted] Sent: Monday, June 20, 4:PMSubject: Re: You have a New Message from Revdex.com Serving San Francisco Bay Area and Northern Coastal California, Consumer Complaint [redacted] Hi Stephen, Thank you for your email, The rules & restrictions of any ticket is the sole responsibility of the Airline & the travel agency is implementing these restrictions on the Airline's behalf What I've sent you was just to show you where is the fare rules but if you compare both dates you'll find that your reservation is different than what I've sent you I'll escalate the issue to a higher managerial level Best regards, [redacted] On Mon, Jun at 4:PM , Stephen [redacted] wrote: The itinerary specifically says that the cancellation is FREE I too spoke to Emirate Airlines and they stated that JUSTFLY [redacted] is responsible for all information aggregated on their website As a responsible party JustFly should make the refund and then seek reimbursement from Emirates It seems you both are blaming each other and I am the one who is out $ Kindly Refund my money Regards Stephen [redacted] From: JustFly < [redacted] >To: [redacted] Sent: Monday, June 20, 10:AMSubject: Fwd: You have a New Message from Revdex.com Serving San Francisco Bay Area and Northern Coastal California, Consumer Complaint [redacted] Hi Stephen, Hoping that you had a nice weekend, I've tried to call you this morning but I didn't have the chance to talk to you, but left you a message because I would prefer to discuss your concernplease reply to my email with the best time to call you either today or tomorrow from 08:am till 7pm today or from 08:am till pm for tomorrow Kindly be advised that if you check our website, you can display the ticket's fare rules if you click on Fare rules displayed at the end of the itinerary, as follows: YOUR ITINERARY Only tickets left at this price! You got the best price possible! Congratulations! Free Cancellations Emirates Airlines Flight Boeing 777-300ER 11:55am Wed Jun Boston, United States (BOS) 8:10am Thu Jun Dubai, United Arab Emirates (DXB) Economy 12h 15m Total Trip Time (including layovers): 12h 15m Non-Stop - cffdee7a Emirates Airlines Flight Boeing 777-300ER 3:20am Wed Jul Dubai, United Arab Emirates (DXB) 8:55am Wed Jul Boston, United States (BOS) Economy 13h 35m Total Trip Time (including layovers): 13h 35m Non-Stop Fare Rules·Baggage Fees In spite of the above, I called Emirates Airlines trying to waive the ticket restriction but Emirates Airlines rejected my requestThe only refundable part is some taxes not all which is 94.83$ I can see that you purchased a private insurance, you can always call them at [redacted] to try to reimburse your residual amount of the ticket which is subject to approval I appologize for not being able to help you much due to the restrictions imposed on the ticket Should you need any further assistance, please feel free to reply to my email Best regards, [redacted] On Thu, Jun at 7:PM , Revdex.com < [redacted] > wrote: You have a new message waiting for you from the Revdex.com in regards to consumer complaint [redacted] .Please click on the link below to access the online dispute resolution web site and read this messageThis e-mail is to notify you that you currently have a new message with Revdex.com in regards to complaint [redacted] Please click on the link below to access Revdex.com's Online Complaint Management System to read this messageClick here to read the messageIf your email program does not support the link above, then please copy and paste the link below into your browser [redacted] This is a post-only mailingReplies to this message are not monitored or answeredIf you have any further questions or concerns, please do not hesitate to contact us at [redacted] or [redacted]

Good day, Thank you for your message We do apologize for the inconvenience this situation has caused youWe can no longer pursue and refunds with AirBerlin On August 14, 2017, Air Berlin filed to commence insolvency proceedings in GermanySubsequently, on August 18, 2017, an ancillary proceeding was filed under Chapter of the U.SBankruptcy Code for Recognition of the Foreign Proceeding in the U.SBankruptcy Court for the Southern District of New York, Case Number [redacted] As a result, all Air Berlin tickets issued before August 15, (including connection or co-shared), are no longer refundable due to German insolvency regulationsOnce again, we regret to inform you that, in light of this, we are unable to proceed with your request to refund your ticket Our agent has advised you that as an alternative measure, since your tickets were purchased with a credit card, you may consider contacting the financial institution that issued the credit card to review potential optionsThis is out of our control unfortunately Kind regards, Customer Care Team

Good day, Thank you for your messageWe appreciate you bringing this to our attentionA customer care representative is working to get a waiver for your tickets and will update you soonWe appreciate your patienceBest regards, Customer Care Team

Good day, Thank you for your feedbackWe have listened to the call and will provide feedback and coaching As discussed with our customer care representative, the ticket has been reissued and sent to you to the email we have on file Also, as a gesture of good will, we have also gone ahead and refudned the modification fees as mentionedThe amounts will be processed and you should receive the refund within the next two weeks There is no further action required, therefore we consider the file resolved Best regards, Customer care Team