Bowman Contracting CO

Complaint: [redacted]I am rejecting this response because: this is at the bottom of the confirmation email " 
Changes and Cancellations
If you need to change or cancel your [redacted] reservation, you can reach us at[redacted]. Our customer support center is open 24hrs.For your [redacted] Flight:Changes:In the event changes are permitted for your fare, there will be a minimum fee of $250.00 USD per passenger . There may be additional fees or differences in price charged by 3rd party suppliers that will vary by carrier, market, and specific fare rule..Cancellations:If your fare allows for cancellations, a minimum fee of $250.00 USD per passenger will be charged at the time of cancellation, and an airline fee is applied at the time of rebooking. If permitted by the airline, the remaining funds may be available within one year of the cancellation. .
 
 
 
 
 
 
 
 
 
 
 
So if the company is sticking to their hands are tied, then I'm sticking to what is in the email  
Sincerely 
[redacted]

Good day,
 
Thank you for your response. As per the email we received to our customer care representative, you have confirmed that the refund was received.
 
As there is no further action required, we consider the file resolved.
 
Best regards,
Customer Care Team
 
[redacted]
 
Thank you in advance.
 
Have a great day!Sandy

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I have received my refund at this time.Sincerely, Jessica [redacted]

Good day,
As mentioned by our Customer Care Representative, we have reviewed your booking and have sent you an email with the details of our findings. 
As a travel agency, we cannot price match as we abide by the prices from the airline. The prices are subject to changes at anytime as stated in our terms and conditions. These terms were accepted at the time of booking.  
We do apologize for any inconvenience but we cannot refund the difference in fare. You confirm this fare and accepted the terms and conditions when you purchased the ticket.
There is no further action we can provide therefore we consider the file closed. 
Best regards,
Customer care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, Erika [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, Seyed[redacted]

Good day
Thanks for sharing the details of your recent booking experience with us.
As discussed with our customer care agent,  Air Canada policies says that they do not have to reissue a ticket for a minor change in timings. You should have already received your...

new itinerary. There was no charge attached to this.
There is no action required on our part, so we consider this file resolved on our end.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
Customer Care Team

Good day,
Thank you for your message.
One of our customer care representatives is still reviewing and working on your file.
He will revert back shortly with a response.
Best regards,
Customer Care Team

Good day,As mentioned by our Customer Care Representative, we were finally able to have the ticket re-issued. They were already sent by email last week.There is no further action we can provide, therefore we consider the file closed.Best regards,Customer Care Team

Good day!
 Thank you for your message.
We acknowledge receipt of the complaint you filed. A customer care representative is working on your file and will update you soon. We appreciate your patience. Best regards,
Customer Care Team

Good day,
Thank you for your message.  
As discussed with our Customer Care Representative, we have offered a refund of the modification fees and you should received it within the next week or so. This will be put back on the original form of payment at the time of booking. 
Also, as...

mentioned, as soon as you are ready to apply your credits on a new itinerary, just send an email in response to our agent's and she will assist you further. 
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

We would like to first apologize for the inconveniences in this matter.
As previously mentioned, we have looked over the file and from what we can see, a charge back process has been started to dispute the purchase with your bank. In this case, our charge back team has taken over your reservation and we at Customer Care can no longer work on the reservation.
If you would like any update regarding the charge back kindly contact your bank.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer care Team

This is the exact response I received in my initial complaint.  Justfly[redacted] never sent a refund.  Waiting 6-8 weeks is not sufficient in any case.  They are clearly attempting to buy time until credit card disputes can no longer be processed and comouter databases are purged..  Complaint: [redacted]I am rejecting this response because:Sincerely,Cyrus [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, Joan [redacted]

Good day,
We acknowledge receipt of the complaint you filed.
As we apologize for the inconvenience in the call to cancel your flight and the miscommunication, out seat assignment fee is always 12.95$ per passenger as you were charged. As your booking was cancelled, the seat assignment fee was then...

cancelled as well and the refund was processed on September 4th on the credit card in file. 
There is no action required on our part, so we consider this file resolved on our end.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,Customer Care Team

Good day!
We acknowledge receipt of the complaint you filed. One of our Customer Care Representatives has been trying to reach you to no avail. Is there a time and number which best suits you to be contacted?Kind regards,Customer Care Team

Good day,
As previously stated, this booking has been in control of the airline. I have included the screenshot we have been provide when looking into your booking. 
This is available on your Booking page. 
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Complaint: [redacted]I am rejecting this response because:
 
It's been a week since I received this message via Revdex.com, and I have not been contacted by Justfly[redacted].
Sincerely,Santo[redacted]

From: [redacted] [mailto:[redacted]] Sent: Tuesday, May 23, 2017 5:02 PM To: info Subject: Complaint [redacted]   Hello [redacted],   Thank you for accepting my complaint against "Justfly.com" and helping me resolve the issue. I just wanted to give you an update...

regarding the complaint. I revived a call from "Justfly.com" this morning in which we went over what happened on May 17 and he told me that he will review my conversation with the agent on that day. He also mentioned that my tickets were upgraded to higher class seats since standard class I originally bought wasn't available. I told him that I was never informed of that upgrade and I didn't request it. The name of the person who contacted me is [redacted] if I remembered correctly. Again, I would like to express my sincere appreciation to you and Revdex.com.   With Best Regards, [redacted]

04.09.18
From:[redacted] Sent: Sunday, April 08, 2018 5:45 PMTo: [redacted]Subject: Update ID [redacted]
 
[redacted]Please forward this to my Revdex.com Dispute Resolution Specialist Rodney T[redacted]
 
Good evening, 
 
 
Spirit Airlines...

refunded me the disputed amount, $91.29.  Please forward my complaint to Justfly.com for negligent service and deceptive business practices. 
 
 
 
Thank you,
 
Carlos [redacted]