Bowman Contracting CO

Good day!
Thank you for your message. We appreciate you bringing this to our attention. A customer care representative has informed you that he is working on your file and will update you soon. We need to get to listen to the recording to investigate further. We appreciate...

your patience. Best regards,
Customer Care Team

Complaint: [redacted]I am rejecting this response because: I have to respond and accepting would close out this case. I am still waiting to hear back from Justfly about my refund. Sincerely,Katherine [redacted]

Good day!
Thanks for sharing the details of your recent booking experience with us.We were able to take action on your file, and process the refund for the seat assignment as you have requested. As per the ticket, as discussed with our Customer Care Representative, it shows as already used...

therefore not able to proceed with a refund.
At this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, Erika [redacted]

Good day,
Thank you for your message.
As per your discussion, we have reviewed your file and have taken action on it. You have provided the proper documentation about the advisory that we were not aware of.
Due to this fact, the refund was already processed as mentioned by cheque and you should...

receive it shortly. 
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Good day,
Thank you for your message and feedback. 
One of our Customer care Representatives is currently reviewing your booking.
Please allow some time to review and get back to you shortly. 
Thank you for your patience.
Best regards,
Customer care Team

Good day,
 
Thank you for your response. As per the email we received to our customer care representative, you have confirmed that the refund was received.
 
As there is no further action required, we consider the file resolved.
 
Best regards,
Customer Care Team
 
[redacted]
 
Thank you in advance.
 
Have a great day!Sandy

Good day,
Thank you for your message.
As per the discussion with our Customer Care Representative, we have processed the refund of the taxes of the ticket. Also, we have refunded the extended cancellation policy and the seat assignment as a gesture of good will. 
The fees will appear on your...

card within 8 weeks.
There is no further action we can provide, therefore we consider this file closed.
Best regards,
Customer Care Team

Complaint:[redacted]I am rejecting this response because: the airline is defunct. Their website clearly states there is no one who will respond to any inquiries.  There is no one who will give JustFly a response. The ownness is on JustFly for not providing me the service that I paid JustFly for. They owe me the refund.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: this is at the bottom of the confirmation email " 
Changes and Cancellations
If you need to change or cancel your [redacted] reservation, you can reach us at[redacted]. Our customer support center is open 24hrs.For your [redacted] Flight:Changes:In the event changes are permitted for your fare, there will be a minimum fee of $250.00 USD per passenger . There may be additional fees or differences in price charged by 3rd party suppliers that will vary by carrier, market, and specific fare rule..Cancellations:If your fare allows for cancellations, a minimum fee of $250.00 USD per passenger will be charged at the time of cancellation, and an airline fee is applied at the time of rebooking. If permitted by the airline, the remaining funds may be available within one year of the cancellation. .
 
 
 
 
 
 
 
 
 
 
 
So if the company is sticking to their hands are tied, then I'm sticking to what is in the email  
Sincerely 
[redacted]

Good day,
Thank you for your message and feedback. 
As mentioned by one of our Customer Care Representatives, we have reviewed the booking and found an error in the information that was provided.  
We have offered a refund instead of the Future Travel Credit and you have approved....

This payment is in process and you should receive it within the next 15 days. 
There is no further action we can provide and consider the file closed.
Best regards,
Customer Care Team

Good day,
Thank you for your message.  
As discussed with our Customer Care Representative, we have offered a refund of the modification fees and you should received it within the next week or so. This will be put back on the original form of payment at the time of booking. 
Also, as...

mentioned, as soon as you are ready to apply your credits on a new itinerary, just send an email in response to our agent's and she will assist you further. 
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

This is the exact response I received in my initial complaint.  Justfly[redacted] never sent a refund.  Waiting 6-8 weeks is not sufficient in any case.  They are clearly attempting to buy time until credit card disputes can no longer be processed and comouter databases are purged..  Complaint: [redacted]I am rejecting this response because:Sincerely,Cyrus [redacted]

Good day!
Thank you for your message.We appreciate you bringing this to our attention. A customer care representative is working on your file and will update you soon.We appreciate your patience.Best regards,
Customer Care Team

Good day!
We acknowledge receipt of the complaint you filed. One of our Customer Care Representatives has been trying to reach you to no avail. Is there a time and number which best suits you to be contacted?Kind regards,Customer Care Team

Complaint: [redacted]I am rejecting this response because:
Complain number #[redacted]  They stated on their response that I handled my cancellation online.  I did not.  I called them on the phone.  They don’t even know their own customers and how we cancelled.  Sincerely,Anthony[redacted]

Good day,
We have received a copy of the complaint you lodged pertaining to your recent booking.
As discussed with our Customer Care Representative, we are no table to match the price that was on the site or offer the difference. Even within thte short time frame, prices are subject to changes as...

seen in our Terms & Conditions.
We apologize for any inconvenience that this has cause you and your travel plans.
There is no action required on our part, so we consider this file resolved on our end.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
Customer Care Team

Good day,
Thanks for sharing the details of your recent booking experience with us. We will definitely use this for training purposes.
As per your conversation with out customer care representative, we have offered you a flight but we were too late as you have already secured one with another...

company.
We do apologize for the inconvenience the agent caused you.
There is no further action required on our part, so we consider this file resolved.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
Customer Care Team

From: [redacted] [mailto:[redacted]] Sent: Tuesday, May 23, 2017 5:02 PM To: info Subject: Complaint [redacted]   Hello [redacted],   Thank you for accepting my complaint against "Justfly.com" and helping me resolve the issue. I just wanted to give you an update...

regarding the complaint. I revived a call from "Justfly.com" this morning in which we went over what happened on May 17 and he told me that he will review my conversation with the agent on that day. He also mentioned that my tickets were upgraded to higher class seats since standard class I originally bought wasn't available. I told him that I was never informed of that upgrade and I didn't request it. The name of the person who contacted me is [redacted] if I remembered correctly. Again, I would like to express my sincere appreciation to you and Revdex.com.   With Best Regards, [redacted]

Complaint: [redacted]I am rejecting this response because:
 
It's been a week since I received this message via Revdex.com, and I have not been contacted by Justfly[redacted].
Sincerely,Santo[redacted]