Bowman Contracting CO

Good day, Thanks for sharing the details of your recent booking experience with usWe will take that feedback for coaching purposes As discussed on the conference call with our Customer Care Representative and American Airline, we had not cancelled your ticket Our agent has put in a request to see what has happened with the airline in the meantimeWe have requested some documents from your part to validate your claim Best regards, Customer Care Team

Complaint: [redacted] I am rejecting this response because: Complaint: [redacted] I am rejecting this response because: I have no documentation telling me how much my credit is for No documentation telling me how and when I can use my credit I would be happy to accept a credit to use in the future, but I can't find a credit anywhere I log into my justfly.com account and there is no indication of any credits I need to know: How much is my full credit? How do I use my credit? When can I use my credit? Can I use my credit towards any future flight? At one time we were told we could only go to the same place that our tickets were for We have NO need to travel to Mississippi, so they need to be good for travel to any place we choose Sincerely,Kori [redacted] Sincerely,Kori [redacted]

Complaint: [redacted] I am rejecting this response because: I would like to listen to the phone calls with the sales rep Sincerely,Nagi [redacted]

Good day, Thank you for your message As mentioned by one of our Customer Care Representatives, we have reviewed the snap shots of your online booking page so we can see what the original request was at the time of booking As seen, the dates were the same as entered online before the Confirm and Book portion This section is to review your itinerary to ensure all is accurateWe see the change was now made to the dates you are requesting by the airline directly There is no further action we can provide in this matter and consider the file closed Best regards, Customer Care Team

Complaint: [redacted] I am rejecting this response because: I received a call from just fly.com stating that this was not their problem and that I should handle it with the airline directly According to them the problem was that my last name was not correct and since I wanted it corrected and the airline would not allow my ticket was canceledI was told that the last name would be corrected with no issues then when they said they couldn't change it I stated that it would be ok I would go and get a corrected passport with correct nameThen they called me again and said it was fixed which I have a copy of fixed ticketThen I showed up at airport and my ticket was cancelled but no funds refunded to meThey said since ticket was cancelled I had to pay but ticket was cancelled on their end without my approval and I didn't find out till I showed up at airport to take flight.Sincerely,Sonia [redacted] ***

Complaint: [redacted] I am rejecting this response because: I've spoken to my bank three times about this issue--they have not received either a voiding of the charge or a refundThe amount is still outstanding on the cardI've relayed this to justfly [redacted] on two occasions, and received no satisfactory information or any help Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, Patrick***

Complaint: [redacted] I am rejecting this response because: The business "offered" to let me spend more money and then rebook a ticket with themIts like if you ordered a ham sandwich, recieved a tuna sandwich, and were told you would be "allowed" to buy a ham sandwich for an increased price.Sincerely, [redacted] Snow

Good morning, Thank you for your messageWe appreciate you bringing this to our attentionA customer care representative will be checking on the refund and will update you soonWe appreciate your patienceBest regards, Customer Care Team

Complaint: [redacted] I am rejecting this response because: The horrible business called and left me a message at in the morning saying the exact same thing they emailed me with, reciting their horrible and unfair business practices to me in a voice mailThey partially refunded my purchase, I am not satisfied with this company at allConsidering the way they treated me, their unrealistic and unreasonable business practices, and their lack of legitimate response to this substantive issue, they should be out of business all togetherhopefully not before my full refund is issued thoughThey still owe me $some odd dollarsSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: $fee to change isn't what the actually airline will charge us.Sincerely, [redacted]

Good day, Thank you for your message As discussed with our Customer Care Representative, we have reviewed your complaint and fileWe have confirmed that there will be a refund directly from the airline There is no further action we can provide, therefore we consider the file closed best regards, Customer Care Team

Good day, Thank you for your reply One of our Customer Care Representatives has contacted you awhile ago with the details of our policy Please be advised that we do not falsely advertise free cancellations within hoursThe screenshot that was sent to you clearly shows that once one hovers the mouse over the (i) next to the the details do appear We are not responsible if this information is not read on the customer's part We are not able to provide any compensation for this matter and consider the file closed Best regards, Customer Care Team

Complaint: [redacted] I am rejecting this response because this is another bizarre response from JustFly full of errors and inaccurate statements On April 24, (business day ago), I was told by JustFly that my Seat Assignment Fee will be reimbursed within 2-business daysSO FAR I HAVE NOT RECEIVED THAT COMPENSATIONSo, please go ahead and see why JustFly failed to comply with its own commitment with regards to compensating me back the Seat Assignment Fee within the timeline referenced in their own emailIt is also strange that you don’t notify properly the customer that you are going to charge Seat Assignment Fee, even when you are not able to assign those seats My question was that I have been charged TWICE for the SAME TICKETS (for [redacted] and son)Being charged two times for the same tickets, means that I was charged times for the ticket for [redacted] and I was charged times for the ticket for my sonSon, instead of paying around hundred USD for tickets, you ended up charging me around hundred USD for ticketsI hope I am clear in my statements, because you failed to address the request in your so called response After addressing the questions raised above, please make sure that I am charged USD for tickets, and not a cent more than that amount= $1,USD (price quoted in the final booking confirmation that I received from JustFly on April 4, Tuesday with the ticketed itinerary: see attached) - $(Seat Assignment Fee) Sincerely, [redacted]

Good day, Thank you for your message and feedbackWe apologize for the inconvenience that this has caused you and your parent's travel plans One of our Customer Care Representatives has reviewed your booking and details of your complaintAs mentioned, we as an agency abide by the rules set forth by the airlines and our connections are completely legal and accessible As discussed, there are fees to make any changes to a ticket even within the hours after booking There is no further action we can provide, therefore we consider the file closed Best regards, Customer Care Team

The only offer I was extended by the company was to cancel my entire $4,international round-trip flight for adults and child for which a penalty still would have been appliedIt was so close to my departure date that they knew there was no way for me to rebook the itinerary in time to still arrive on the dates I needed to be there and for the hotels already booked The first flight, the middle and the last flight of the itinerary changed after I had purchased my tickets and no compensation was awarded for any of the changesWe were able to accommodate the changes to the first and middle but not the lastAs such, we had to rent a car and drive hours to get back home which was an added expense that should never have occurredI had made repeated calls to the business as well as reaching out directly to Korean Air and American AirlinesBoth airlines said that they would most definitely refund the money to customers in our situation and given the fact that the flight was cancelledHowever, they said since we booked through a third-party - they had the money and would have to issue the refund but that there should be no reason for them to hold our money and we shouldn't have any issues getting our refund In all the times I reached out to the company, they made no attempt to right their wrongAn all or nothing cancellation is not a reasonable option for an almost $5,airfare with multiple legs weeks before the trip is to occur

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, Daniel***

Good day, Thank you for your message As discussed with our Customer Care Representative, we have attempted to get your penalties waived from the airline with no luckWe have offered to waive the modification fees as well as the airline penalties to help with the costs As mentioned, this is not a decision from our part, we are required to abide by the airline rules as an agencyWe are awaiting your response by email if you will be utilizing the future travel credit There is no further action we can provide, therefore we consider the file closed Best regards, Customer Care Team

Complaint: [redacted] I am rejecting this response because: Justfly agent confirmed my exchange was approved to use the entire $credit towards rebooking and this would be detailed in emailNo email came, and I did not get a call backWhen I tried to talk with supervisor, I was on hold for over an hour and promised a call back within four hoursNo call backI tried email, and did get a response, but was told Justfuly would not honor the confirmed rebooking due to reinterpretation of dateline from what was stated at time of cancellation of original booking Totally frustrated and seeing availability declining, My wife and I each separately booked our upcoming trips directly with airlines Then, several days later, Justfly offered by phone to honor my rebooked RT to Prague for SeptemberBy this time, we had already paid for nonrefundable tickets Therefore, I continue to request refund of outstanding credit of for each of us Sincerely,Lawrence [redacted]

Good day, Thank you for your message and feedbackWe utilize this for coaching our agents One of our Customer Care Representatives has reviewed your fileThere was a delay in re-issuing the exchange tickets on our partWe apologize for the inconvenience of this and have offered the refund requested The refund is in progress and will be returned to you shortly We consider this file resolved Best regards, Customer Care team