Bowman Contracting CO

Good day,
Thank you for your message.
As mentioned at the time of cancellation, there is a Future Travel Credit that was offered for your future booking. You may access this information on your page when you click on Manage my booking.  We have sent off the email for you to be able to...

retrieve this account information.   Please do call into our service agent in case of assistance. 
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Good day,
Thank you for your message.
One of our Customer Care Representatives is currently reviewing your complaint and booking. Please allow us the chance to investigate this issue and we will revert back shortly with a response.
Thank you in advance for your patience.
Best regards,
Customer care Team

Good day,
Thank you for your message. 
We are sorry to hear the situation that you are in. We have taken action on your file and have offered to refund you the modification fee as a one time gesture of good will. We have also gone ahead and refunded the seat assignment fee as...

well. 
There is no further action we can provide, therefore we consider the file resolved.
Best regards,
Customer Care Team

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

Good day,
Thanks for sharing the details of your recent booking experience with us. We will definitely use this for training purposes.
As per your conversation with out customer care representative, we have offered you a flight but we were too late as you have already secured one with another...

company.
We do apologize for the inconvenience the agent caused you.
There is no further action required on our part, so we consider this file resolved.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
Customer Care Team

Good day,
Thanks for sharing the details of your recent booking experience with us. We will take that feedback for coaching purposes.
As already discussed with our agent, we were able to take action on your file, and process the refund for the seat assignment.  We apologize for the...

inconvenience that this matter caused your travel plans.At this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Good day!
Thank you for your message.We appreciate you bringing this to our attention. A customer care representative is working on your file and will update you soon.We appreciate your patience.Best regards,
Customer Care Team

Good day, Thank you for your message. Our Customer Care Representative is still in the process of finalizing your file. He is set to communicate with you today. We were awaiting the response of the airline.We will revert back shortly.Best regards,Customer Care Team

Good day!
 
We apologize for the delay.  As per your conversation with our customer care representative, we requested to listen the calls and that process can take some time.
 
We have not retrieved the calls and there was discrepancy between the two calls and the information provided. With all the details obtained, we have already taken action and have  reimbursed, as a gesture of good will, the modification fees and the seats assignment you had been charged. That refund will be back on your credit card directly.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Complaint: [redacted]I am rejecting this response because:
Complain number #[redacted]  They stated on their response that I handled my cancellation online.  I did not.  I called them on the phone.  They don’t even know their own customers and how we cancelled.  Sincerely,Anthony[redacted]

Good day,
We have received a copy of the complaint you lodged pertaining to your recent booking.
As discussed with our Customer Care Representative, we are no table to match the price that was on the site or offer the difference. Even within thte short time frame, prices are subject to changes as...

seen in our Terms & Conditions.
We apologize for any inconvenience that this has cause you and your travel plans.
There is no action required on our part, so we consider this file resolved on our end.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
Customer Care Team

Good day,
Thank you for your message. 
As per your conversation with our Customer Care Representative, we have offered to pay the fare difference for your ticket as a gesture of good will.
We consider the file resolved. 
Best regards,
Customer Care Team

Good day,
Thanks for sharing the details of your recent booking experience with us. We will take that feedback for  coaching  purposes.
As already discussed with our agent, we have offered you a refund as a good will gesture and have processed the refund.  
At this time...

we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Good day,
Thank you for your message. 
Our Customer Care Representative has been working with you on this case for a short time now to come to a resolution. As per the conversation with her, the reason for the denied boarding was because of the 24hr transit visa that was...

missing. 
Unfortunately, this is the responsibility of the traveler to have the documents in order as seen in our Terms & Conditions.  We have offered to either refund -160$ penalty for refund or a Future Travel Credit paying 80$ + any fare applicable at the time of rebooking.
We have provided you with the best options possible. There is nothing further we can provide. 
We consider the file closed.
Best regards,
Customer Care Team

Good day,
We apologize for the delay in this response. We have communicated with...

you on several occasions directly concerning this file.
We have confirmed that a portion of your refund was done directly on your credit card and the remaining amount would have to disputed with the airline directly.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer care Team

Good day,
 
Thank you for your message.
 
We apologize for the lack of response here however our customer care team has been in touch with you directly.
 
As mentioned, we have reviewed your booking and have contacted the airline on your behalf. Our Customer Care Representative...

has confirmed that the last name was approved when the agent did the recap of the details. The airline has advised us that the only solution, as there are more than one airline on file,  was to rebook with the same itinerary which you have refused.
You mentioned that you would take the chance with the letter as it is at the moment.
 
There is no further action we can provide, therefore consider the file closed.
 
Best regards
Customer care Team

Complaint: [redacted]I am rejecting this response because:
I did not purchase a ticket from Icelandic Air, I purchased a ticket from JustFly. As their customer, they should be doing everything they can to work with their vendor (the airline) to help fix this problem and refund 2/3 of my day-off flight ticket purchase (since I paid 3x's the price of my original ticket, which was the exact flight I repurchased).
Not only did I receive abysmal customer service from JustFly during the frantic *day of* my flight, but in the months afterward as well. It took weeks for JustFly to respond to this complaint and upon phone calls explaining the situation, they never once owned up to any mistakes and poor communication on their part. I waited on hold for more than 3 hours waiting for the customer service team to help release my ticket - ultimately making the call 30 minutes before boarding to purchase the exact same ticket again since they could not figure out how to release it.
In no way do I feel that I am being unreasonable - this was never my mistake, but an issue between JustFly and Icelandic Air.
Sincerely,Kali [redacted]

Good day,
Thank you for our message and feedback. 
As mentioned by our Customer Care Representative, we have reviewed your booking and explained in detail with the pertinent screenshots of the steps taken at the time of cancellation. You have the options on the page with the fees noted before...

confirmation of the cancellation. 
We do apologize if there was any confusion however, these terms were agreed to at the time of cancellation. 
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

As I have stated, I did not cancel within the 4 hour period; however, I did cancel within 6 hours- I cancelled as soon as I could. I expained to the Justfly rep, at her request, that I was cancelling because I was travelling with my 84 yr old mother who, in the last year, has had 2 major operations and was just now getting back on her feet. We have a connecting overseas flight, so we decided to change our flight, so that the travel day would not be too tough on her, ie.car, to bus, to plane, to shuttle, and then a long flight. 1- if the explanation was irrelevant, I should not have wasred my time explaning. 2-all rules have exceptions, that is the nature of rules. 3- if the 4 hour period is so important and stringent, it should be in Conspicuous print on the face of the confirmation; it was not noted on the face of the confirmation at all. Complaint:[redacted]I am rejecting this response because:Sincerely,Margaret [redacted]

Good day...

Lalith,
 
As discussed with our Customer care representative, we have requested a waiver from the airline and have had it granted on your behalf.  We have processed the refund for the duplicate ticket and you should receive the refund within 2 billing cycles. Once again, we apologize for the inconvenience this issue has caused you.
 
There is no action required on our part, so we consider this file resolved on our end.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
JustFly Customer Care Team
[redacted]
Thank you kindly!
Sandy