Bowman Contracting CO

Good day, 
Thank you for your message. 
As discussed with our Customer Care Representative, we do offer [redacted] Insurance but the claims are put through and refunded directly with them if they see fit. This claim with them is already in process. 
As per JustFly terms and conditions, we...

do charge a fee whenever a cancellation or modification is made to a booking. What we can offer as a gesture of good will, is if the Insurance is approved and a refund is offered to cancel the booking, we will not charge the modification fee to you. We will await the verdict of our partners at [redacted].
These notes are provided in your booking file therefore, this claim is considered closed.
Best regards,
Customer Care Team

Complaint: [redacted]I am rejecting this response because: Justfly gives you a so-called "credit" which if you try to use it, ends up costing more than if you made a flight without uing the credit. This "company" uses fraudulent and dishonest techniques to bait you into purchasing tickets through their site and either overcharges your card or places ridiculous restrictions on their use that you end up paying substantially more than the advertised price. Justfly needs to be shutdown by our federal regulators to protect unsuspecting consumers.Sincerely,Jeffrey [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because:
 My online car rental reservation was incorrectly booked 100%.. It didn't collaborate with my flight arrival at all.  The car/ rental company [redacted])  you assigned me with, had absolutley zero compassion or concern.  They wouldn't make any attempt in helping me find a rental for my 8 day vacation.  As a result I had to pay for a car rental that had been incorrectly scheduled, unknowingly cancelled..  and there I was,  at a loss, in Miami, with 3 friends and 8 days of vacation-  without a car  reserved, and no one is even trying to help my situation.
  Based on the dozens of other complaints, it is a shame that you are still in business. Your cheap prices reflect on the cheap/ terrible customer service that is provided.  "you get what you pay for'....  "if its too good to be true, it probably is"...   
  Totally disgusted with Justfly[redacted] and their handling of my situation. Sincerely,Becky [redacted]

Complaint[redacted]I am rejecting this response because: it is JustFly who was paid and who is supposed to be refunding no the payment. At no time have I been contacted with a case number for British Airways for the shipping fund. The charge on my card says JustFly so this is the only person who can refund my money to my account. Sincerely,Katherine [redacted]

Good day,
As previously mentioned, we are working on your file with the airline and will revert back once we have more details. 
Best regards,
Customer Care Team

Complaint: [redacted]I am rejecting this response because:
The company just said they are waiting to see how much refund the airline will permit but never said when I will get the money or when I will get the full refund. I need it now. Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: Once again, they're not truthful.  Why would I call within 24 hrs. to cancel a seat assignment?  Seat assignments are handled by the airline.  I called within the 24 hour time frame to cancel the flight for myself and sister-in-law.  Again, these agents are in another country and speak very broken English; apparently, they don't understand either.  Of their own admission, I called to CANCEL , but it wasn't for a seat assignment, it was to cancel the flight! It's obvious from their responses, that they're either confused or just outright lying.  They need to refund the money.
Sincerely,Cynthia [redacted]

Good day,
Thank you for your message and feedback.
As you mentioned in your comments, our Customer Care Representative responded to you to let you know that we would be offering the refund requested due to the error made.
This will not be done overnight but it is in the hands of our accounting...

department for payment. 
There is no further action we can provide therefore we consider the file resolved. 
Best regards,
Customer Care Team

Good day,
Thank you for message.
We have reviewed the file once more and have decided to refund the fee as a gesture of good will for this one occasion and circumstance. 
The refunded amount will show back on the card at time of purchase within the week.
We consider the file resolved.
Best regards,
Customer care Team

Good day,
Thanks for sharing the details of your recent booking experience with us.
As per the message our Customer Care Supervisor has left you this morning, we were able to take action on your file. The tickets were already voided this week and the amount should fall back to your account...

shortly.
 At this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Good day,
Thank you for your message.We appreciate you bringing this to our attention. A customer care representative is working on your file and will update you soon.We appreciate your patience.Best regards,
Customer Care Team

Good day,
We have received a copy of the complaint you lodged pertaining to your recent booking.
As per the discussion with our Customer Care Representative, he has verified with the airline on your behalf and since the ticket is non-refundable, there is not much we can offer. 
We apologize...

for the inconvenience that this situation has cause you.
There is no action required on our part, so we consider this file resolved on our end.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,Customer Care Team

Complaint: [redacted]I am rejecting this response because: Besides that [redacted] did not do anything to resolve the problems, I also did not get a possibility to reserve seats. The original seat reservations that I had chosen during the booking for the 3 flights to the destination are gone. I did not get a chance to create new seat reservations.Sincerely,[redacted]

Good day,
Thank you for your message.
As mentioned by our Customer Care Representative, we have reviewed the complaint and booking. This booking was made online by yourself. We have the option at the top of the page for the Better Price but the dates may not be the same as you have entered. There...

is also a review page before you click on the Confirm button to ensure you review all details and itineraries. Our agent has sent the details of your booking by email. 
This ticket is unfortunately is non-refundable as are most of our tickets as stated in out Terms & Conditions. We did however offer to refund the modification fees as a gesture of good will to get the tickets exchanged for you.There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Complaint: [redacted]I am rejecting this response because:
Justfly.com does not acknowledge my refund or the timeframe in which my that my compensation will be issued, which was promised within a 3-5 week delivery, which they have failed to deliver.  
Sincerely,[redacted]

Good day.
Thank you for your message and feedback.
The fees that are charged for a cancellation are from the airline. As an agency, we abide by the rules of a ticket that are set from the airlines. As seen in our Terms and Conditions, there is also a modification fee with any changes made to a...

booking. 
There is no further action we can provide, therefore we consider the file closed. 
Best regards,
Customer Care Team

Good day,
Thanks for sharing the details of your recent booking experience with us.
As already discussed with our agent, we were able to take action on your file, and process the refund of the modification fees. 
At this time we consider this file resolved.Should you require any additional...

information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Complaint: [redacted]I am rejecting this response because:
Again, I was lead to believe that travel insurance was active and I was under my insurance which I believed to be active because my [redacted] account showed it as active even the day of my flight.  I do not show a draft from
My bank as I was not certain of when the draft would show, it may show the day of transaction or it could show 45 days after purchase. As a consumer, how am I to know when your company drafts from it patron's accounts. The best way to account for my status is how your company reports our travel insurance status on our secure [redacted] site.. On my individual account you showed my insurance as active. As a consumer I am not aware of the day nor process for how you process insurance. I've had merchants draft payments after a service had occurred in the past. So not seeing a draft for the charge on my statement was not a concern. Your screen showing a YES for travel insurance and the statement referencing that my insurance is pending does not tell me that I DO NOT have travel insurance NOR does it tell me that the credit card used didn't process. Fair communication regarding the status of my travel insurance would have prevented me from believing that I was covered in the event of a tragedy(death in family). Also an accurate reflection of the status of my travel insurance leads me as the customer to believe that I am covered and can change my flight. I have consulted with a lawyer and was recommended that I file in small claims court as it is shown that travel insurance has NOT CANCELLED. Because of the miscommunication from your company on the active Travel insurance I am only asking for a portion or all of my flight to be reimbursed. I've lost my entire flight due to the communication that was posted by your company. Even your phone representative states that "he did not know why the insurance
Company shows that my travel insurance was active and in the green when it was not" on the day of my flight.  There was also no correspondence from the your company sharing that the card did not process which would give me the ability to provide updates card information to ensure that my intent to purchase Travel insurance was honored...
please issue a credit or partial funding of my lost flight due to misrepresentation of my travel insurance on the Justfly account as shown in verified documents to Justfly. Sincerely,Cynthia [redacted]

Good day,Thank you for your message and feedback.As mentioned by our Customer Care Representative, we have reviewed your booking and you have booked non-refundable tickets. As we understand the frustration that this has caused you, the USD30.00 cancellation fee has been refunded back to the...

original form of payment today as a gesture of goodwill.There is no further action we can provide, therefore we consider the file closed.Best regards,Customer Care Team