Bowman Contracting CO

Complaint: [redacted]I am rejecting this response because: Justfly gives you a so-called "credit" which if you try to use it, ends up costing more than if you made a flight without uing the credit. This "company" uses fraudulent and dishonest techniques to bait you into purchasing tickets through their site and either overcharges your card or places ridiculous restrictions on their use that you end up paying substantially more than the advertised price. Justfly needs to be shutdown by our federal regulators to protect unsuspecting consumers.Sincerely,Jeffrey [redacted]

Good day,
Thanks for sharing the details of your recent booking experience with us. We will take that feedback for  coaching  purposes.
As already discussed with our agent, we have offered you a refund as a good will gesture and have processed the refund.  
At this time...

we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Good day...

Lalith,
 
As discussed with our Customer care representative, we have requested a waiver from the airline and have had it granted on your behalf.  We have processed the refund for the duplicate ticket and you should receive the refund within 2 billing cycles. Once again, we apologize for the inconvenience this issue has caused you.
 
There is no action required on our part, so we consider this file resolved on our end.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
JustFly Customer Care Team
[redacted]
Thank you kindly!
Sandy

Good day,
Thank you for your message and feedback.
As you mentioned in your comments, our Customer Care Representative responded to you to let you know that we would be offering the refund requested due to the error made.
This will not be done overnight but it is in the hands of our accounting...

department for payment. 
There is no further action we can provide therefore we consider the file resolved. 
Best regards,
Customer Care Team

Complaint: [redacted]I am rejecting this response because:
 My online car rental reservation was incorrectly booked 100%.. It didn't collaborate with my flight arrival at all.  The car/ rental company [redacted])  you assigned me with, had absolutley zero compassion or concern.  They wouldn't make any attempt in helping me find a rental for my 8 day vacation.  As a result I had to pay for a car rental that had been incorrectly scheduled, unknowingly cancelled..  and there I was,  at a loss, in Miami, with 3 friends and 8 days of vacation-  without a car  reserved, and no one is even trying to help my situation.
  Based on the dozens of other complaints, it is a shame that you are still in business. Your cheap prices reflect on the cheap/ terrible customer service that is provided.  "you get what you pay for'....  "if its too good to be true, it probably is"...   
  Totally disgusted with Justfly[redacted] and their handling of my situation. Sincerely,Becky [redacted]

Good day,
We apologize for the delay in this response. We have communicated with...

you on several occasions directly concerning this file.
We have confirmed that a portion of your refund was done directly on your credit card and the remaining amount would have to disputed with the airline directly.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer care Team

Good day,
As previously mentioned, we are working on your file with the airline and will revert back once we have more details. 
Best regards,
Customer Care Team

Complaint: [redacted]I am rejecting this response because:
The company just said they are waiting to see how much refund the airline will permit but never said when I will get the money or when I will get the full refund. I need it now. Sincerely,[redacted]

Good day,
 
Thank you for your message.
 
We apologize for the lack of response here however our customer care team has been in touch with you directly.
 
As mentioned, we have reviewed your booking and have contacted the airline on your behalf. Our Customer Care Representative...

has confirmed that the last name was approved when the agent did the recap of the details. The airline has advised us that the only solution, as there are more than one airline on file,  was to rebook with the same itinerary which you have refused.
You mentioned that you would take the chance with the letter as it is at the moment.
 
There is no further action we can provide, therefore consider the file closed.
 
Best regards
Customer care Team

Good day,
Thanks for sharing the details of your recent booking experience with us.
As already discussed with our agent, we were able to take action on your file, and process the refund of the modification fees. 
At this time we consider this file resolved.Should you require any additional...

information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Good day,
Thank you for your message and feedback.
We do sympathize with the situation of your emergency however, as previously explained, this ticket is non-refundable and ONLY available for future travel. You agreed to these terms when cancelling the ticket. 
The details are as follows. We...

are following the rules of the ticket and are not able to offer a refund at this time. 
Your cancelled reservation last 28FEB2018 and the ticket is non-refundable, it can only be held as a future travel credit.Credit amount : $1,275.70 USDCredit Validity : 23JAN2019Passenger's name and ticket number :[redacted] [redacted]Lot Polish Airlines Confirmation Number: [redacted] Please be advised that the credit can only be used with same Airline, passenger, origin and destination. There will be a possible fees to be collected as well once using the credit. The new travel dates must be within the ticket validity.( IF YOU CHANGED YOUR MIND YOU CAN STILL USED THE CREDIT WITH US VALID TIL 23JAN19.)For further assistance and clarification, kindly please contact our customer service at[redacted]There is nothing further we can offer on this file, therefore we consider it closed.
Best regards,Customer care Team

Complaint: [redacted]I am rejecting this response because: they just asked more information and here is more info that they asked for.
confirmation/ booking number:[redacted]Sincerely,Kunal [redacted]

Good day,
Thank you for message.
We have reviewed the file once more and have decided to refund the fee as a gesture of good will for this one occasion and circumstance. 
The refunded amount will show back on the card at time of purchase within the week.
We consider the file resolved.
Best regards,
Customer care Team

Good day,
Thank you for your message. We will use the feedback provided to help coach our agents.
As mentioned by our customer care representative, we have already explained that there was no actual charge on the credit card. What you were seeing was an authorization for the amount of the ticket....

This should be released by now or will be very shortly. 
We appreciate the feedback and consider the file closed.
Customer Care Team

Complaint: [redacted]I am rejecting this response because:
Again, I was lead to believe that travel insurance was active and I was under my insurance which I believed to be active because my [redacted] account showed it as active even the day of my flight.  I do not show a draft from
My bank as I was not certain of when the draft would show, it may show the day of transaction or it could show 45 days after purchase. As a consumer, how am I to know when your company drafts from it patron's accounts. The best way to account for my status is how your company reports our travel insurance status on our secure [redacted] site.. On my individual account you showed my insurance as active. As a consumer I am not aware of the day nor process for how you process insurance. I've had merchants draft payments after a service had occurred in the past. So not seeing a draft for the charge on my statement was not a concern. Your screen showing a YES for travel insurance and the statement referencing that my insurance is pending does not tell me that I DO NOT have travel insurance NOR does it tell me that the credit card used didn't process. Fair communication regarding the status of my travel insurance would have prevented me from believing that I was covered in the event of a tragedy(death in family). Also an accurate reflection of the status of my travel insurance leads me as the customer to believe that I am covered and can change my flight. I have consulted with a lawyer and was recommended that I file in small claims court as it is shown that travel insurance has NOT CANCELLED. Because of the miscommunication from your company on the active Travel insurance I am only asking for a portion or all of my flight to be reimbursed. I've lost my entire flight due to the communication that was posted by your company. Even your phone representative states that "he did not know why the insurance
Company shows that my travel insurance was active and in the green when it was not" on the day of my flight.  There was also no correspondence from the your company sharing that the card did not process which would give me the ability to provide updates card information to ensure that my intent to purchase Travel insurance was honored...
please issue a credit or partial funding of my lost flight due to misrepresentation of my travel insurance on the Justfly account as shown in verified documents to Justfly. Sincerely,Cynthia [redacted]

Good day!
Thanks for sharing the details of your recent booking experience with us.
As already discussed with our agent, we were able to take action on your file, and process the refund as a good will gesture.
There is no action required on our part, so we consider this file resolved on our...

end.
Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this business is within their individual rights regarding the refund. I am at fault as a consumer for not reading the terms and conditions before making my individual purchase from the website. At this time, I will not take the credit and keep the ticket reservation at this time which I will elaborate further below.
That said, I do not appreciate the time it took for this company to both respond to my case and clarify this issue. When troubleshooting two times with a customer representative, I was unable to reach a manager to resolve this issue in a more timely manner. 
When speaking with the representative in an individual email, I had to ask them to clarify the terms of credit refund within the company which is not covered at all within the terms and conditions or the fare rules. The representative stated the following:
"As I can see, your reservation is still active. With your authorization, I can process the cancellation to put it as credit as of today. From the moment that it is cancelled, you
have 60 days to book a new trip. After that period, the value of your credit will be lost if it is not used. The fees involved to cancel are 215$ for the penalty fees + Spirit administration fee of 19.99$, and the rest
of the amount is put as a credit. You can also change the current reservation prior to the original departure date (June 30th); the cost is 215$ for the penalty fees and a fare difference may apply. You have to
call us to be able to use the credit or to change, and it can be used only on Spirit flights".
If you look at both the terms and conditions and fare rules, neither cover the limits of this credit. Had I authorized a credit refund and made a purchase in the future, I will have been enraged to find out that my credit had already become null and void and was no longer applicable for future flights and also, that there was be extremely limited credit for refund itself. I think that the terms of the credit refund, as well as a general refund from the website are unreasonable and inflexible. I understand that as a consumer however, I am limited in my own capacity to advocate for myself on this issue. I feel very dissatisfied by this resolution, but it seems more appropriate to simply keep the ticket then take the credit, even if I cannot make the flight. I might warn future consumers who make purchases from this website, or if they do, to make absolute certain that they will be flying flying or to use another platform website who at the very least have customer service representatives that don't hang up on you. As there is limited ability in which the Revdex.com can do to address any of these individual concerns, I am forced to accept this as the outcome and be wary in the future about the policies of the company.
Thank you for your time and assistance, Andrew [redacted]

Complaint: [redacted]I am rejecting this response because: Besides that [redacted] did not do anything to resolve the problems, I also did not get a possibility to reserve seats. The original seat reservations that I had chosen during the booking for the 3 flights to the destination are gone. I did not get a chance to create new seat reservations.Sincerely,[redacted]

Good day,
Thank you for your message. 
One of our Customer Care Representatives has reviewed your booking. We do sympathize with your medical condition. 
The ticket that was purchased was a non-refundable one and there was a 24 hour ruling to make a free cancellation, after which the...

fare rules of the airline apply. As an agency, we need to abide by the airline rules 
We do apologize for the inconvenience of the situation but we are unable to offer the compensation you are requesting. 
We consider the file closed.
Best regards,
Customer Care Team

Good day,
Thank you for your message and feedback.
We apologize for the inconvenience that this caused you. We have reviewed the file and offer a refund for this one occasion as a gesture of good will. The refund was processed this morning and will be back on the original form of...

payment. 
There is no further action we can provide therefore we consider the file closed.
Best regards,
Customer Care Team