Bowman Contracting CO

Complaint: [redacted]I am rejecting this response because:
It appears they didn't even acknowledge or respond to any of the complaints I made in my response to them. I will consider this matter not satisfied and have already spoke to an attorney regarding a class action lawsuit.Sincerely,[redacted] ([redacted])

Good day,
Thank you for your message.We appreciate you bringing this to our attention. A customer care representative is working on your file and will update you soon.We appreciate your patience.Best regards,
Customer Care Team

After numerous communications with JustFly, I contacted my bank, Chase, to report the incorrect charges and they reversed the charge that JustFly made on 08/12/2016 while they investigated the issue and on 12/02/2017, they sent me a message at the conclusion of their investigation where they found that JustFly did not charge my account correctly and they made the temporary reversal permanent. This proves that JustFly was incorrect in charging my account.

Good day,
Thanks for sharing the details of your recent booking experience with us. We will take that feedback for  coaching purposes.
As already discussed with our customer care representative, we were able to take action on your file, and process the refund. There was a refund...

provided by the airline directly on Sept. 9th and we have gone ahead and offered a refund from our end for the Best Purchase Guarantee and the seat assignment fee. This should appear in your account shortly.
There is no further action required on our part, so we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Complaint: [redacted]I am rejecting this response because I think it would be unwise for me to consider the case closed before I have received the refund. 
Sincerely,Carla [redacted]

Good day.
Thank you for your message and feedback.
The fees that are charged for a cancellation are from the airline. As an agency, we abide by the rules of a ticket that are set from the airlines. As seen in our Terms and Conditions, there is also a modification fee with any changes made to a...

booking. 
There is no further action we can provide, therefore we consider the file closed. 
Best regards,
Customer Care Team

Complaint: [redacted]I am rejecting this response because: There full of s[redacted] they will keep doing the same thing, and I will keep blasting them to everyone that will listen.Sincerely,Mark[redacted]

Good day,
Thank you for your message.
As mentioned by our Customer Care Representative, we have reviewed the complaint and booking. This booking was made online by yourself. We have the option at the top of the page for the Better Price but the dates may not be the same as you have entered. There...

is also a review page before you click on the Confirm button to ensure you review all details and itineraries. Our agent has sent the details of your booking by email. 
This ticket is unfortunately is non-refundable as are most of our tickets as stated in out Terms & Conditions. We did however offer to refund the modification fees as a gesture of good will to get the tickets exchanged for you.There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Good day,Thank you for your message and feedback.As mentioned by our Customer Care Representative, we have reviewed your booking and you have booked non-refundable tickets. As we understand the frustration that this has caused you, the USD30.00 cancellation fee has been refunded back to the...

original form of payment today as a gesture of goodwill.There is no further action we can provide, therefore we consider the file closed.Best regards,Customer Care Team

Complaint: [redacted]I am rejecting this response because:
Justfly.com does not acknowledge my refund or the timeframe in which my that my compensation will be issued, which was promised within a 3-5 week delivery, which they have failed to deliver.  
Sincerely,[redacted]

Good day,
We have received a copy of the complaint you lodged pertaining to your recent booking.
As per the discussion with our Customer Care Representative, he has verified with the airline on your behalf and since the ticket is non-refundable, there is not much we can offer. 
We apologize...

for the inconvenience that this situation has cause you.
There is no action required on our part, so we consider this file resolved on our end.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,Customer Care Team

Good day,
Thanks for sharing the details of your recent booking experience with us.
As per the message our Customer Care Supervisor has left you this morning, we were able to take action on your file. The tickets were already voided this week and the amount should fall back to your account...

shortly.
 At this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Good day,
Thanks for sharing the details of your recent booking experience with us. We will take that feedback forcoachingpurposes.
As discussed with our Customer Care Representative, we are unable to refund your ticket as it is Non-refundable as per the airline rules. We do apologize for the...

frustration and confusion this situation has caused you. We have offered the refund the refundable taxes as a good will gesture.
There is nothing further that we can action on our part, so we consider this file resolved.
Should you have any additional questions, please do not hesitate to contact our Support Center.Regards, 
Customer Care Team

Good day,
Thank you for your message. 
As discussed with our Customer Care Supervisor, we are working with the airline to request a waiver for a refund. We do apologize for the inconvenience of the agent you spoke with and the length of time that this issue has taken so far.
You have already...

confirmed the receipt of our modification fee as discussed. We will revert back as soon as we hear back concerning the waiver. 
Best regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is not fully satisfactory to me, however time ,at this point, is of the essence and I will begrudgingly accept this offer. It should be known that I will still pursue other methods to seek a refund of taxes and fees due the fact I feel that their deceit on the website and within their company have definite regulatory concerns. 
I would like the initial flights to be cancelled and then the following flights to be scheduled immediately and confirmed that this has been done. April 19th American Airlines Flight 1757 out of Jacksonville leaving at 12:14 and has a layover specifically in Charlotte, NC and arrives in Dayton, Ohio at 4:07 PM. The return flight will be a Delta Airline flight 1521 leaving at 10:23 am from Dayton and has a layover in Atlanta and arrives back in Jacksonville FL at 2:40 PM. Please contact me directly if you should have any further questions. 
 
Sincerely, Wendy [redacted]

Good day,
Thank you for your message and feedback.
One of our Customer Care Representatives has reviewed your booking and we have a Charge back with the bank that was initiated by you. The ticket is non-refundable as the terms of the ticket stated at the time of booking.
With this charge back, we...

are not able to investigate any further. You would need to coordinate this with your bank to see the outcome of the charge back you made. 
We apologize but there is no further action we can provide unless that is settled first. We consider the file closed until then!
Best regards,
Customer Care Team

Complaint: [redacted]I am rejecting this response because: the travel insurance was purchased through your company.  The customers have NO CHOICE to go with the travel insurance company that you avail to them.  Proof of the health crisis has been submitted.  Now I am waiting to see if the travel insurance company that YOU selected and avail to your customers will actually step up and pay up. If the travel insurance company that you avail to your customers is a fraud (as I am starting to suspect), this will reflect poorly on your company.Sincerely,Sibylle [redacted]

Complaint: [redacted]I am rejecting this response because: I spoke with a representative on June 20th about their offer of switching flights from the original September 10th booking.  They offered for us to leave at approximately the same times on either the 9th or the 11th.  I advised that we could not accept that as we are meeting with family at those times and is impossible to vary from our original schedule.  From what I understood from the conversation with the justfly representative, they said they would then refund, in full, all the monies spent for these reservations along with their fee charge. 
This is what I understood from our conversation on the 20th of June.  If they should need to speak with me again, please have them call [redacted] as connections have not been clear.  But, if necessary, they can use the[redacted] number.  Thank youSincerely,Pamela [redacted]

Good day,
Thank you for your message. 
One of our agents has been attempting to speak with you to no avail. We are unable to locate any booking with the contact details you have provided in your complaint. May we please have the booking number to further investigate your claim?
Best...

regards,
Customer Care Team

Good day,
Thank you you for your message. 
Upon review of the booking, there seems to have been some misunderstanding on the booking.  Due to this, we have now refunded the cancellation fee that was charged. This should show up on your card within the week.
There is no further action we...

can provide, therefore consider the file closed. 
Best regards,
Customer Care Team