Bowman Contracting CO

Complaint: [redacted]I am rejecting this response because: There full of s[redacted] they will keep doing the same thing, and I will keep blasting them to everyone that will listen.Sincerely,Mark[redacted]

Complaint: [redacted]I am rejecting this response because: they just asked more information and here is more info that they asked for.
confirmation/ booking number:[redacted]Sincerely,Kunal [redacted]

Complaint: [redacted]I am rejecting this response because I think it would be unwise for me to consider the case closed before I have received the refund. 
Sincerely,Carla [redacted]

Good day,
Thank you for your message. We will use the feedback provided to help coach our agents.
As mentioned by our customer care representative, we have already explained that there was no actual charge on the credit card. What you were seeing was an authorization for the amount of the ticket....

This should be released by now or will be very shortly. 
We appreciate the feedback and consider the file closed.
Customer Care Team

Good day!
Thanks for sharing the details of your recent booking experience with us.
As already discussed with our agent, we were able to take action on your file, and process the refund as a good will gesture.
There is no action required on our part, so we consider this file resolved on our...

end.
Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
Customer Care Team

Good day,
Thanks for sharing the details of your recent booking experience with us. We will take that feedback for  coaching purposes.
As already discussed with our customer care representative, we were able to take action on your file, and process the refund. There was a refund...

provided by the airline directly on Sept. 9th and we have gone ahead and offered a refund from our end for the Best Purchase Guarantee and the seat assignment fee. This should appear in your account shortly.
There is no further action required on our part, so we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this business is within their individual rights regarding the refund. I am at fault as a consumer for not reading the terms and conditions before making my individual purchase from the website. At this time, I will not take the credit and keep the ticket reservation at this time which I will elaborate further below.
That said, I do not appreciate the time it took for this company to both respond to my case and clarify this issue. When troubleshooting two times with a customer representative, I was unable to reach a manager to resolve this issue in a more timely manner. 
When speaking with the representative in an individual email, I had to ask them to clarify the terms of credit refund within the company which is not covered at all within the terms and conditions or the fare rules. The representative stated the following:
"As I can see, your reservation is still active. With your authorization, I can process the cancellation to put it as credit as of today. From the moment that it is cancelled, you
have 60 days to book a new trip. After that period, the value of your credit will be lost if it is not used. The fees involved to cancel are 215$ for the penalty fees + Spirit administration fee of 19.99$, and the rest
of the amount is put as a credit. You can also change the current reservation prior to the original departure date (June 30th); the cost is 215$ for the penalty fees and a fare difference may apply. You have to
call us to be able to use the credit or to change, and it can be used only on Spirit flights".
If you look at both the terms and conditions and fare rules, neither cover the limits of this credit. Had I authorized a credit refund and made a purchase in the future, I will have been enraged to find out that my credit had already become null and void and was no longer applicable for future flights and also, that there was be extremely limited credit for refund itself. I think that the terms of the credit refund, as well as a general refund from the website are unreasonable and inflexible. I understand that as a consumer however, I am limited in my own capacity to advocate for myself on this issue. I feel very dissatisfied by this resolution, but it seems more appropriate to simply keep the ticket then take the credit, even if I cannot make the flight. I might warn future consumers who make purchases from this website, or if they do, to make absolute certain that they will be flying flying or to use another platform website who at the very least have customer service representatives that don't hang up on you. As there is limited ability in which the Revdex.com can do to address any of these individual concerns, I am forced to accept this as the outcome and be wary in the future about the policies of the company.
Thank you for your time and assistance, Andrew [redacted]

Good day,
Thank you for your message. 
One of our Customer Care Representatives has reviewed your booking. We do sympathize with your medical condition. 
The ticket that was purchased was a non-refundable one and there was a 24 hour ruling to make a free cancellation, after which the...

fare rules of the airline apply. As an agency, we need to abide by the airline rules 
We do apologize for the inconvenience of the situation but we are unable to offer the compensation you are requesting. 
We consider the file closed.
Best regards,
Customer Care Team

Complaint: [redacted]I am rejecting this response because:
It appears they didn't even acknowledge or respond to any of the complaints I made in my response to them. I will consider this matter not satisfied and have already spoke to an attorney regarding a class action lawsuit.Sincerely,[redacted] ([redacted])

Good day,
Thank you for your message and feedback.
We apologize for the inconvenience that this caused you. We have reviewed the file and offer a refund for this one occasion as a gesture of good will. The refund was processed this morning and will be back on the original form of...

payment. 
There is no further action we can provide therefore we consider the file closed.
Best regards,
Customer Care Team

Good day,
Thanks for sharing the details of your recent booking experience with us. We will take that feedback forcoachingpurposes.
As discussed with our Customer Care Representative, we are unable to refund your ticket as it is Non-refundable as per the airline rules. We do apologize for the...

frustration and confusion this situation has caused you. We have offered the refund the refundable taxes as a good will gesture.
There is nothing further that we can action on our part, so we consider this file resolved.
Should you have any additional questions, please do not hesitate to contact our Support Center.Regards, 
Customer Care Team

Good day,
Thank you for your message and feedback.
We do sympathize with the situation of your emergency however, as previously explained, this ticket is non-refundable and ONLY available for future travel. You agreed to these terms when cancelling the ticket. 
The details are as follows. We...

are following the rules of the ticket and are not able to offer a refund at this time. 
Your cancelled reservation last 28FEB2018 and the ticket is non-refundable, it can only be held as a future travel credit.Credit amount : $1,275.70 USDCredit Validity : 23JAN2019Passenger's name and ticket number :[redacted] [redacted]Lot Polish Airlines Confirmation Number: [redacted] Please be advised that the credit can only be used with same Airline, passenger, origin and destination. There will be a possible fees to be collected as well once using the credit. The new travel dates must be within the ticket validity.( IF YOU CHANGED YOUR MIND YOU CAN STILL USED THE CREDIT WITH US VALID TIL 23JAN19.)For further assistance and clarification, kindly please contact our customer service at[redacted]There is nothing further we can offer on this file, therefore we consider it closed.
Best regards,Customer care Team

After numerous communications with JustFly, I contacted my bank, Chase, to report the incorrect charges and they reversed the charge that JustFly made on 08/12/2016 while they investigated the issue and on 12/02/2017, they sent me a message at the conclusion of their investigation where they found that JustFly did not charge my account correctly and they made the temporary reversal permanent. This proves that JustFly was incorrect in charging my account.

Complaint: [redacted]I am rejecting this response because:Sincerely,Jennifer [redacted]

Good day!
Thanks for sharing the details of your recent booking experience with us.
As per the discussion with our customer care representative, we have looked into your compliant and have offered a solution on the upcoming flight. Please respond to the agent's email if the...

flight details work for you.
There is no further action required from our end, therefore we consider the file closed.
Best regards,
Customer Care Team

Good day,
Thank you for your message. 
As discussed with our Customer Care Representative, we have reviewed the booking and see the error that was made. Due to this inconvenience, we have refudned the modification fees that was charged at time of the void. 
There is no further action we...

can provide, therefore we consider the file closed. 
Best regards,
Customer Care Team

Good day,
Thank you for your message. 
One of our Customer Care Representatives has reviewed your booking and complaints. To confirm, the Free Cancellation notice that you saw on the page was if you were to purchase our Extended Cancellation Policy. This was not purchased therefore the rules...

of the ticket apply.
As mentioned by our agent, these rules are found in our Terms and Conditions page. However, we have offered a refund in the modification fees as a one-time exception for this booking as a good will gesture.  This was already put back on the card that was used at the time of
booking. 
There is no further action we can provide, therefore we consider the file closed. 
Best regards,
Customer Care Team

Good day,
Thank you for your message. Your feedback is used for our coaching purposes.
As mentioned by our customer care representative, we have reviewed your file and have offered the refund requested by you. This has been processed and should be with you very shortly if not already.
There is no...

further action we can provide, therefore we consider the file resolved.
Best regards,
Customer Care team

I believe the issue was Justfly.com's inability to correctly issue a ticket. If the airline will not pay, Justfly[redacted] should.
 
Complaint: [redacted]I am rejecting this response because:Sincerely,Bridget [redacted]

Good day,
We have received a copy of the complaint you lodged pertaining to your recent booking.
We've looked at your booking and determined that there was no actual surcharge.  There were 2 tickets purchased under REF [redacted] ticket fare is 362.15 and another ticket under Ref...

 [redacted] ticket fare $425.15.
As for the ticket fare, this can change according to the availability and ticket fare will change subject the availability.
There is no action required on our part, so we consider this file resolved on our end.
Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
Customer Care Team