Bowman Contracting CO

Thank you for your message.As discussed with our customer care representative, we have reviewed the file and apologize for the inconvenience. We have transferred the disputed amount via the selected form of payment.Best regards,Customer Care Team

Complaint: [redacted]I am rejecting this response because:justfly.com just keeps saying that they are working on the issue. They have not refunded me anything as of this date.Sincerely,Anu [redacted]

Complaint: [redacted]I am rejecting this response because:they lied to me. I spoke to American Airlines. American Airlines told me I had to go through JustFly[redacted] for my refund since I booked my ticket from them.Just Fly[redacted] could have helped me out due to a family emergency but wouldn’t. I was forced to buy a one way ticket on my own , so more money out of pocket. I have been taken advantage of and will NEVER do business with them again.Sincerely,Virginia [redacted]

Good day,
Thank you for your message. 
As per your discussion with our Customer Care Representative, we have verified with the airline and the tickets are already reissued with the exchange requested. 
We consider the file closed.
Best regards,
Customer Care Team

Complaint: [redacted]I am rejecting this response because I feel that I have been frauded by Justfly[redacted]  When our family vacation was planned and I selected the dates online, I know that I have selected the correct return date of June 20th and not July 20th when I requested the reservation.  For them to flat out place all the blame on the consumer stating that I didn't read everything is obsoletely ridiculous.  If amicable resolution cannot be reached then I will report to Attorney General's office as well for these kinds unethical of business practices.
 
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response...

because:
JustFly had an opportunity to resolve this matter when it became a problem on September 2, 2016. They did not resolve the problem; they ignored it and let us, their customers, deal with the debilitating financial ramifications alone. So this response to the matter - "thank you for bringing it to our attention, we are working on it" - is unacceptable. They say they are dealing with it, but they haven't dealt with it. Ever. It's a stall tactic, as every aspect of their customer service experience has been, to avoid responsibility or action. 
I've been told by [redacted] my contact at JustFly, that they will resolve it by today, September 30th, 2016. If it is not resolved, I will continue to pursue reparations in one way or another until it happens. 
Sincerely,Pete [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted]. Since there is nothing else you can do, please have my story to be told so that other people are aware of Justfly operations, which is very unfairly to customers. Thank you for your help. Sincerely, [redacted] Ta

Good day,
Thank you for your message. 
As discussed with our Customer Care Supervisor, we are working with the airline to request a waiver for a refund. We do apologize for the inconvenience of the agent you spoke with and the length of time that this issue has taken so far.
You have already...

confirmed the receipt of our modification fee as discussed. We will revert back as soon as we hear back concerning the waiver. 
Best regards,
Customer Care Team

Good day,
Thank you for your message. 
As mentioned by our Customer Care Representative, we have advised you that there is a possible to make the change as requested. However, there are penalties and difference in fare as well as taxes that would apply.  These are put in place by the...

airline therefore we have no choice and do no have the possibility of making the changes without these fees.
We have requested a response last week and have not heard back by email. 
There is no further action we can provide, therefore we consider the file closed. 
Best regards,
Customer Care Team

Complaint:[redacted]I am rejecting this response because:  Justfly agent confirmed my exchange was approved to use the entire $1297.10 credit towards rebooking and this would be detailed in email. No email came, and I did not get a call back. When I tried to talk with supervisor, I was on hold for over an hour and promised a call back within four hours. No call back. I tried email, and did get a response, but was told Justfuly would not honor the confirmed rebooking due to reinterpretation of dateline from what was stated at time of cancellation of original booking.  Totally frustrated and seeing availability declining, My wife and I each separately booked our upcoming trips directly with airlines.   Then, several days later, Justfly offered by phone to honor my rebooked RT to Prague for September. By this time, we had already paid for nonrefundable tickets.  Therefore, I continue to request refund of outstanding credit of 1297.10 for each of us.   Sincerely,Lawrence[redacted]

Just wanted to comment on this last rebuttal. As the customer states, we are waiting for documents. There is nothing to accept or reject.

Good day,
Thank you for your message. 
Upon review of your booking, the travel was to be booked before January 5th. As mentioned by our Customer care Representative, please do respond to her email with your desired travel dates so we can attempt to get an exception from the airline.
Best...

regards,
Customer care Team

Good day,
Thanks for sharing the details of your recent booking experience with us.We were able to take action on your file, and process the refund as you requested. One of our Customer care Representatives emailed you to notify you of the refund and what amounts should appear in your...

account. At this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Complaint: [redacted]I am rejecting this response because:I called them at least 5 times and had them spell it back to me and they had the correct name and I spelled it back to them multiple times so how could it be wrong once you guys look up the information ? They are still getting money out of me from the $50 they took from me because of their mistake .. That means they are still making a profit from scamming people Sincerely,T'era [redacted]

Good day,
Thank you for your feedback and our apologies if there was any misunderstandings from our site.
One of our Customer Care Representatives has sent you a breakdown of all the fees that were applicable and charged fro the exchange that you requested.  As an agency, we offer discounted...

tickets and abide by the rules set forth by the airlines as stated in our Terms and Conditions.  These charges were the from the fare rules. 
As for your coverage from CSA, we are not the ones to decide whether a claim is valid or not but from what we know, the voluntary change of a date is not one of them. These details are also offered in the Insurance packet when added the CSA option. 
We have emailed you with all the details and options.
We consider the file closed.
Best regards,
Customer Care Team

Good day,
Thank you you for your message. 
Upon review of the booking, there seems to have been some misunderstanding on the booking.  Due to this, we have now refunded the cancellation fee that was charged. This should show up on your card within the week.
There is no further action we...

can provide, therefore consider the file closed. 
Best regards,
Customer Care Team

Good day,
Thank you for your message.
One of our Customer Care Representatives is working on your file. We are awaiting the call retrieval to listen to the original booking to further investigate. 
We appreciate your patience.
best regards,
Customer Care Team

Complaint: [redacted]I am rejecting this response because: the travel insurance was purchased through your company.  The customers have NO CHOICE to go with the travel insurance company that you avail to them.  Proof of the health crisis has been submitted.  Now I am waiting to see if the travel insurance company that YOU selected and avail to your customers will actually step up and pay up. If the travel insurance company that you avail to your customers is a fraud (as I am starting to suspect), this will reflect poorly on your company.Sincerely,Sibylle [redacted]

Good day,
Thank you for your message and feedback.
One of our Customer Care Representatives has reviewed your booking and we have a Charge back with the bank that was initiated by you. The ticket is non-refundable as the terms of the ticket stated at the time of booking.
With this charge back, we...

are not able to investigate any further. You would need to coordinate this with your bank to see the outcome of the charge back you made. 
We apologize but there is no further action we can provide unless that is settled first. We consider the file closed until then!
Best regards,
Customer Care Team

Good day,
Thank you for your message. 
One of our Customer Care Representatives has reviewed your file and charges that were made. As mentioned, the charge you are inquiring about is not an actual charge but a pre-authorization. This amount should already be lifted or will be very shortly....

You may also review any transactions that were charged on your credit card by clicking on your itinerary and Manage my Bookings. 
There is no further action we can provide, therefore we consider the file resolved. 
Best regards,
Customer Care Team