Bowman Contracting CO

I believe the issue was Justfly.com's inability to correctly issue a ticket. If the airline will not pay, Justfly[redacted] should.
 
Complaint: [redacted]I am rejecting this response because:Sincerely,Bridget [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted]. Since there is nothing else you can do, please have my story to be told so that other people are aware of Justfly operations, which is very unfairly to customers. Thank you for your help. Sincerely, [redacted] Ta

Good day,
We have received a copy of the complaint you lodged pertaining to your recent booking.
We've looked at your booking and determined that there was no actual surcharge.  There were 2 tickets purchased under REF [redacted] ticket fare is 362.15 and another ticket under Ref...

 [redacted] ticket fare $425.15.
As for the ticket fare, this can change according to the availability and ticket fare will change subject the availability.
There is no action required on our part, so we consider this file resolved on our end.
Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
Customer Care Team

Good day,
Thank you for your message. Your feedback is used for our coaching purposes.
As mentioned by our customer care representative, we have reviewed your file and have offered the refund requested by you. This has been processed and should be with you very shortly if not already.
There is no...

further action we can provide, therefore we consider the file resolved.
Best regards,
Customer Care team

Complaint: [redacted]I am rejecting this response...

because:
JustFly had an opportunity to resolve this matter when it became a problem on September 2, 2016. They did not resolve the problem; they ignored it and let us, their customers, deal with the debilitating financial ramifications alone. So this response to the matter - "thank you for bringing it to our attention, we are working on it" - is unacceptable. They say they are dealing with it, but they haven't dealt with it. Ever. It's a stall tactic, as every aspect of their customer service experience has been, to avoid responsibility or action. 
I've been told by [redacted] my contact at JustFly, that they will resolve it by today, September 30th, 2016. If it is not resolved, I will continue to pursue reparations in one way or another until it happens. 
Sincerely,Pete [redacted]

Just wanted to comment on this last rebuttal. As the customer states, we are waiting for documents. There is nothing to accept or reject.

Good day,
 
Thank you for your message.
As per your conversation with our agent, the tickets have already been re-issued for you.
There is no action required on our part, so we consider this file resolved on our end.Should you have any additional questions, please do not hesitate to contact...

our Support Center.Regards,Customer Care Team

Good day,
Thank you for your message and feedback.
As mentioned by our Customer Care Representative, we have reviewed the booking and have advised that we are offering the refund of our cancellation fees as an exception in this booking.  Your refund was processed already but may take...

between 1-2 billing cycles  for this refund to appear on the statement of the card that was charged. This will depend on the financial institution you do business with.There is no further action we can provide, therefore we consider the file closed. 
Best regards,
Customer Care Team

Good day,
Thank you for your message and feedback.
We do apologize for the service that was offered when you phoned into our call center. We will provide that feedback for coaching. 
As mentioned yesterday, we have offered to void the ticket with no additional fees associated to it. This...

refund was processed and the refund will be back to your account within 6-8 weeks. 
There is no further action we can provide, therefore we consider the file closed. 
best regards,
Customer Care Team

Good day,
Thank you once again for your feedback.
There is no action to provide, therefore we consider the file closed. 
Best regards,
Customer Care Team

Good day Molly,
One of our Customer Care Representative has been trying to contact you regarding your claim. He has requested a bank statement showing the extra charge of  $126.78 so we can investigate further. Without this we can not work on the file. 
Thank you for sending us that statement. 
Best regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted].  Although I will not comment on their reply due to going around in circles, I will drop the complaint at this time.  Sincerely, [redacted]

Complaint:[redacted]I am rejecting this response because: the response does not include how it plans to resolve my complaint only that they are researching it.  Which I think they should have had adequate to review the information.Thank you 
 
Sincerely,Elitha [redacted]

Good day,
Thank you for your feedback.
One of our Customer Care Representatives has been in contact with you concerning the booking.  We have refunded all we can from our end as an agency. As mentioned, the remainder would need to come from the airline which is out of our control.
Furthermore, we have now been notified that a charge back was initiated in your booking therefore, there can no longer be the option of any refund from the airline.
There is no further action we can provide, therefore we consider the file closed. 
Best regards,
Customer Care Team

Good day,Thank you for your message. Kindly submit your booking/ticket number. Once we have that data, we will revert back shortly with a response.Best regards,Customer Care Team

From: lori [redacted] Sent: Sunday, February 12, 2017 11:18 AMTo: [redacted]Subject: Re: You have a New Message from Revdex.com Serving San Francisco Bay Area and Northern Coastal California, Complaint [redacted]
 
[redacted]  case.. Will you please inform Just fly that I have not received my reembersment check yet. So I will not settle this complaint until I do.. They called me on the 23rd of Jan said it would be 7 to 10 days, but its been 20days. I think they just wanted to get me to drop this. Thank you

We have re-issued this passenger’s tickets with the name correction. Person still rejected our response.
 
In this case, what can we do as we have done our part on the claim reason requested. There would be nothing left to add to the file.

Complaint: [redacted]I am rejecting this response because:I do not understand what is taking so long to get recordings from your own company. I would also like copies of all calls *ade to justfly on April 26 and April 27.I was told over and over that I changed "something" on April 19 which I did not.Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me. Sincerely, Joyjit [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory. Customers beware, they are not a reputable company. Sincerely, Chad [redacted]