Bowman Contracting CO

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because:
Date Sent: 3/9/2018 8:44:14 AM
 Complaint: [redacted]I am rejecting this response because: this is not a duplicate complaint- the first complaint was that our issue was not resolved at all after hours upon hours of waiting on hold for Jetfly agents to answer their customer service/support phone line.
The second complaint was that Jetfly did not respond in a timely manner to an urgent request for assistance to correct an involuntary change made by the airline to our return tickets which would have left us stranded in a foreign country. Jetfly did not resolve our return ticket issue until the day before our departure so we literally had to wait until the last minute without knowing if we would have return flights from the correct country or not. Also, Jetfly agents refused to use alternate methods like calling the airline directly, even though the airline instructed us that JustFly should call the airline, to resolve the issue despite the urgency and time sensitive nature of our situation. Rather, Jetfly agents mandated their process and policy of using only electronic communications that took a week to complete and increased our anxiety as we got closer and closer to our departure date. We spent over 10 hours calling Jetfly to beg for help on numerous occasions over the course of a week because they did not contact us back despite telling us they would. We sat on hold for 2.5 to 3 hours at a time, only to be told the same thing over and over by different agents none of which could fix the issue. We had to explain the details of the issue to different agents over and over again because they were not able to transfer us to the same agents we had spoken to about our issue.
Overall, it was an infuriating experience just trying to get Justfly agents on the phone and we experienced horrible customer service in the way we were spoken to and the fact that our urgent issue was not resolved in a timely manner.
Sincerely,Vanessa[redacted]
Sincerely,Vanessa [redacted]

Complaint: [redacted]I am rejecting this response because: There has be something that can be done, this is not good business ethnic. Maybe a credit for another flight or a partial refund but absolutely nothing is a "slap to the face".Sincerely,[redacted]

Good day,
Thank you for your message and feedback.
As mentioned by one of our Customer Care Representatives, we mention in our Terms and Conditions that our prices are subject to change at any moment until the ticket is issued. We are an agency and rely on the prices that come from the airlines....

These prices changes frequently.  
As we apologize for the inconvenience, there is no refund or credit we can provide.
We consider the file closed. 
Best regards,
Customer Care Team

Good day!
Thanks for sharing the details of your recent booking experience with us.As per the conversation your wife had with our Customer Care Representative, we were able to take action on your file. We have processed the refund of the Best Price Guarantee as requested. At this time we...

consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Good day,
Thank you for your message.
One of our customer care representatives has been working on your file. She is working on getting the refund processed. Once we receive the funds, there will be a payment made by cheque or through Paypal. The usual delay may take 6-8 weeks.
As this issue is...

resolved, out agent will continue to be in touch with you to let you know the time frame of the refund. 
Best regards,
Customer Care Team

Good day!
Thank you for your message. We appreciate you bringing this to our attention. A customer care representative is working on your file with the airline and will update you soon. We appreciate your patience as it sometimes takes some time to get...

a favorable resolution from them.Best regards, Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted]. It was communicated to me in an email that I would receive a check in the mail for the refund of $75. If I do not receive it I will open another complaint but if all goes as planned, I will consider this outcome satisfactory. Sincerely, Danielle [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted] Animashaun

Good day,
Thank you for your message.
As mentioned by our Customer Care Representative, we have reviewed the booking and have confirmed the duplicate. For this reason, we have offered the refund of the modification fees. This was processed already and should appear within 2 billing...

cycles. 
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Sincerely, Ronald [redacted]

Good day,
Thank you for your message.
I have reviewed your file once more and the cheque was mailed out on August 14th. You should have it in the mailbox any day now if not already.
There is no further action we can provide, therefore we consider the file closed. 
Best regards,
Customer Care Team

Good day,
Thanks for sharing the details of your recent booking experience with us. We will take that feedback for coaching  purposes.
As already discussed with our agent, we were able to take action on your file, and process the refund. The refund was processed on November 1st and should appear on your account shortly.At this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Good day,Thank you for your message and feedback.As mentioned by our Customer Care Representative, we have reviewed your booking and you have booked non-refundable tickets. As we understand the frustration that this has caused the passenger, our agents did our best to accommodate the customer...

for the new requested dates, however due to the high demand for the Christmas season, the price offered by the airline according to the current availability is higher than what was paid for the original tickets. Please be advised that the airfare prices are outside of our control.
We are unable to offer the refund you are requesting OR change the tickets for free as we need to abide by the airline fare rules. There is no further action we can provide, therefore we consider the file closed.Best regards,Customer Care Team

Good day,
Thank you for your message and feedback. As mentioned by one of our Customer Care Representatives, we have looked over the file and the schedule change that occurred. Unfortunately, we have failed to advise you of said schedule change. We have offered a refund as discussed. 
We...

do apologize for the inconveniences that this situation has caused you.
There is no further action we can provide, therefore we consider the file closed. 
Best regards,
Customer care Team

Good day,
Thank you for your message and feedback.
As mentioned by our Customer Care Representative, we have reviewed your booking and you have booked non-refundable tickets. As we understand the frustration that this has caused you and your travel plans, the review page before confirming a...

booking is there to ensure all information entered is correct.
We are unable to offer the refund you are requesting as we need to abide by the airline fare rules. 
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Complaint: [redacted]I am rejecting this response because:
This doesn't answer or address any of the issues I stated in...

my complaint.  All this does is state that someone will be in touch with me.  No one has reached out, and when I wanted to talk to someone prior to the complaint, they did nothing.
This is not even close to a solution that is acceptable.
Sincerely,Molly [redacted]

Good day,
Thank you for your message. 
One of our Customer Care Representatives is reviewing your booking and complaint and will revert back shortly. 
Best regards,
Customer Care Team

Good day,
We have received a copy of the complaint you lodged pertaining to your recent booking.
As we apologize for the inconvenience, the booking was made online and on your own with the dates selected.  For this reason, the airline will not provide a waiver for the penalty fees. 
We...

have offered to refund our modification fees however as a gesture as well as the seat assignment fee. Our agent has advised you that is you wish to no use the ticket, you need to cancel before the departure date booked and you will get a Future Travel Credit for the amount of $367.15 with rebooking fee of $200, valid until September 05th, 2017 for the same route, same passenger and airline. 
There is no further action required on our part, so we consider this file resolved.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,Customer Care Team

Good day,
Thank you for your message. 
One of our Customer Care Representatives has taken action on your file.  There was a mention of the modification fees on the call with our agents as noted on file. However, we have offered a refund of these modification fees as a one time gesture of...

good will in resolution of this file. 
We appreciate your feedback and consider the file resolved.
Best regards,
Customer Care Team