Bowman Contracting CO

From: lori [redacted] Sent: Sunday, February 12, 2017 11:18 AMTo: [redacted]Subject: Re: You have a New Message from Revdex.com Serving San Francisco Bay Area and Northern Coastal California, Complaint [redacted]
 
[redacted]  case.. Will you please inform Just fly that I have not received my reembersment check yet. So I will not settle this complaint until I do.. They called me on the 23rd of Jan said it would be 7 to 10 days, but its been 20days. I think they just wanted to get me to drop this. Thank you

Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me. Sincerely, Joyjit [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted]. It was communicated to me in an email that I would receive a check in the mail for the refund of $75. If I do not receive it I will open another complaint but if all goes as planned, I will consider this outcome satisfactory. Sincerely, Danielle [redacted]

Good day,Thank you for your message. Kindly submit your booking/ticket number. Once we have that data, we will revert back shortly with a response.Best regards,Customer Care Team

Good day,
Thank you for your message and feedback.
As mentioned by one of our Customer Care Representatives, we mention in our Terms and Conditions that our prices are subject to change at any moment until the ticket is issued. We are an agency and rely on the prices that come from the airlines....

These prices changes frequently.  
As we apologize for the inconvenience, there is no refund or credit we can provide.
We consider the file closed. 
Best regards,
Customer Care Team

Good day,
Thank you for your message.
As mentioned by our Customer Care Representative, we have reviewed the booking and have confirmed the duplicate. For this reason, we have offered the refund of the modification fees. This was processed already and should appear within 2 billing...

cycles. 
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer care Team

Good day,
Thank you once again for your feedback.
There is no action to provide, therefore we consider the file closed. 
Best regards,
Customer Care Team

Complaint:[redacted]I am rejecting this response because: the response does not include how it plans to resolve my complaint only that they are researching it.  Which I think they should have had adequate to review the information.Thank you 
 
Sincerely,Elitha [redacted]

Complaint: [redacted]I am rejecting this response because:I do not understand what is taking so long to get recordings from your own company. I would also like copies of all calls *ade to justfly on April 26 and April 27.I was told over and over that I changed "something" on April 19 which I did not.Sincerely,[redacted]

Good day,
Thank you for your message.
I have reviewed your file once more and the cheque was mailed out on August 14th. You should have it in the mailbox any day now if not already.
There is no further action we can provide, therefore we consider the file closed. 
Best regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted] Animashaun

Good day!
Thank you for your message. We appreciate you bringing this to our attention. A customer care representative is working on your file with the airline and will update you soon. We appreciate your patience as it sometimes takes some time to get...

a favorable resolution from them.Best regards, Customer Care Team

Good day,
Thank you for your message and feedback.
As mentioned by our Customer Care Representative, we have reviewed your booking and you have booked non-refundable tickets. As we understand the frustration that this has caused you and your travel plans, the review page before confirming a...

booking is there to ensure all information entered is correct.
We are unable to offer the refund you are requesting as we need to abide by the airline fare rules. 
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Good day,Thank you for your message and feedback.As mentioned by our Customer Care Representative, we have reviewed your booking and you have booked non-refundable tickets. As we understand the frustration that this has caused the passenger, our agents did our best to accommodate the customer...

for the new requested dates, however due to the high demand for the Christmas season, the price offered by the airline according to the current availability is higher than what was paid for the original tickets. Please be advised that the airfare prices are outside of our control.
We are unable to offer the refund you are requesting OR change the tickets for free as we need to abide by the airline fare rules. There is no further action we can provide, therefore we consider the file closed.Best regards,Customer Care Team

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

Good day,
Thank you for your message and feedback.
As mentioned, we have no record of any calls places to our call center nor a fee to be charged for a cancellation. Furthermore,we are well within our rights to be able to charge a cancellation fee if we so choose as stated in our Terms and...

Conditions you agreed to at the time of
booking.  If you would like to proceed in making changes to your booking, please do contact our call center or respond back to the email correspondence with our agent. 
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I understand that I will receive a refund of $20.00.Sincerely, Nijole [redacted]

Good day,
 
Thank you for your message.
As per your discussion with our Customer Care Representative, she has confirmed the refund we are offering for the fare discrepancy. 
Again, we apologize for the inconvenience.
At this time we consider this file resolved.Should you require any...

additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Good day,
Thank you for your message and feedback. As mentioned by one of our Customer Care Representatives, we have looked over the file and the schedule change that occurred. Unfortunately, we have failed to advise you of said schedule change. We have offered a refund as discussed. 
We...

do apologize for the inconveniences that this situation has caused you.
There is no further action we can provide, therefore we consider the file closed. 
Best regards,
Customer care Team

Good day,
As mentioned, there are rules of the ticket that come into consideration of a travel credit which is why we cannot offer the prices shown for new bookings. These terms were agreed upon at the time of the original booking. 
One again, the credit is valid and can be utilized before the 29th of February 2019.
There is no further action we can provide, therefore we still consider this file closed. 
best regards,
Customer Care Team