Bowman Contracting CO

Complaint: [redacted]I am rejecting this response because:  They offered for me to re-use with an $800 penalty.  Their cancellation policy is NOT clearly stated and is false advertising.  They have MULTIPLE complaints and NO positive feedback.  They need to clarify their cancellation policy is from BOOKING time and improve their customer service.Sincerely,Jennifer [redacted]

Good day,
As mentioned, there are rules of the ticket that come into consideration of a travel credit which is why we cannot offer the prices shown for new bookings. These terms were agreed upon at the time of the original booking. 
One again, the credit is valid and can be utilized before the 29th of February 2019.
There is no further action we can provide, therefore we still consider this file closed. 
best regards,
Customer Care Team

Good day,
Thank you for your message.
One of our Customer Care Representatives has reviewed your file and there is unfortunately nothing we can offer as per the fare rules. There are no changes permitted after departure. 
There is no further action we can provide, therefore we consider the...

file closed.
Best regards,
Customer Care Team

Complaint: [redacted]I am rejecting this response because:Sincerely,Carol[redacted]

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

Good day,
Thank you for your message and feedback.
As mentioned, we have no record of any calls places to our call center nor a fee to be charged for a cancellation. Furthermore,we are well within our rights to be able to charge a cancellation fee if we so choose as stated in our Terms and...

Conditions you agreed to at the time of
booking.  If you would like to proceed in making changes to your booking, please do contact our call center or respond back to the email correspondence with our agent. 
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Good day,
Thank you for your message.
As discussed with our Customer Care Representative, we were able to make the changes requested. We have re-issued the tickets and have already sent them to you. 
There is no further action we can provide, therefore we consider the file resolved.
Best...

regards,
Customer Care Team

Good day,
As mentioned, the request was put in to the airline to get the refund requested. 
From our end, we cannot process the refund or action anything further, therefore the file is closed on our end. 
Best regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Please note that it did, in fact, take 13 phone calls and 32 days to resolve my issue--the amount of time and effort it took to resolve this situation is NOT satisfactory to me.
Sincerely, Antonette [redacted]

Good day,
 
Thank you for your message.
 
As mentioned by our Customer Care Representative, we have reviewed your booking and complaint.  We are sincerely sorry for the trauma you are enduring!
Upon checking with the airline, they had no special provisions on health issues. We...

have waived our cancellation fees to help accommodate.   Please do ensure to verify with your bank concerning your new card.
 
There is no further action we can provide, therefore we consider the file closed.
 
Best regards for a speedy recovery.
Customer Care Team

Good day,
Thank you for your message and feedback. 
As discussed with our Customer Care Representative, we have reviewed the file and have provided you with the best option. There was an agreement made for the tickets and all was confirmed last week.
There is no further action to be taken on...

this file, therefor we consider it resolved.
Best regards,
Customer Care Team

Complaint: [redacted]I am rejecting this response because:  I would like to let the public know that this is such an unfair business practice - charging customers for something that is useless.  In my case, insurance policies I no longer need.  The fact that I informed JustFly and their insurance provider partner, CSA, over a month before my coverage begins should have been a justifiable basis for them to issue me a refund.  I will never do business with JustFly and CSA ever again.  Sincerely,Eledrodita [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I understand that I will receive a refund of $20.00.Sincerely, Nijole [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, Zuzana [redacted]

Good day, 
Thank you for your message and feedback.
Upon review of the booking, there was our Extended Cancellation Policy that was selected. This policy enables you to cancel the reservation for this low fee of 19.99$.  Since you wanted to cancel this booking, you got a full refund of...

the ticket with no penalty.
If you wish to refund the ECP, then the cancellation fees of 75.00$ per person will apply to this booking.  Upon explanation of these details from our agent, you accepted to keep the booking as it was with the sole charge of 19.99$.
For this reason, we are unable to refund the fees as requested and consider the file closed. 
Best regards,
Customer Care Team

Good day,
 
Thank you for your message.
As per your discussion with our Customer Care Representative, she has confirmed the refund we are offering for the fare discrepancy. 
Again, we apologize for the inconvenience.
At this time we consider this file resolved.Should you require any...

additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Sincerely, Lauren [redacted]

Good day,
We acknowledge receipt of the complaint you filed. May we please have the email address that was used at time of booking or the reference number provided for us to look into this matter further?A representative from our Customer Care Team will contact you once we received this...

information.Kind regards,Customer Care Team

Name:  Mrs. Nancy [redacted]
Response:
 
Good day,
Thank you for your message and we apologize for the delay in the official response.
 
As mentioned by one of our Customer Care Representative, we have reviewed the booking and it was cancelled your reservation on October 25,...

2017, this reservation was nonrefundable.
The only option there was for the amount to be held as future credit of 1,128.30$ valid until October 05,2018. At the time of re-booking Airlines additional fees may apply based on the cost of your new ticket, because your original ticket came with specific airline's rules and restrictions. The fare you are seeing online may not be eligible for purchase based on those rules and restrictions
 
Please feel free to contact our customer service to use your future credit, they will be more than happy to assist you.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Good day,
Thank you for your message. We appreciate you bringing this to our attention. A customer care representative who was working on your file is in contact with you to come to a resolution. We have offered to waive the modification fees to help in the cost. We are a little stuck...

on the airline fare prices, which we cannot offer discounts to.  She was still working on responding to your last email.
Should you have any additional questions in the meantime, please do not hesitate to contact our Support Center.
Regards,
Customer Care Team