Bowman Contracting CO

Good day,
As mentioned, the request was put in to the airline to get the refund requested. 
From our end, we cannot process the refund or action anything further, therefore the file is closed on our end. 
Best regards,
Customer Care Team

Complaint: [redacted]I am rejecting this response because:  They offered for me to re-use with an $800 penalty.  Their cancellation policy is NOT clearly stated and is false advertising.  They have MULTIPLE complaints and NO positive feedback.  They need to clarify their cancellation policy is from BOOKING time and improve their customer service.Sincerely,Jennifer [redacted]

Good day,
 
Thank you for your message.
 
As mentioned by our Customer Care Representative, we have reviewed your booking and complaint.  We are sincerely sorry for the trauma you are enduring!
Upon checking with the airline, they had no special provisions on health issues. We...

have waived our cancellation fees to help accommodate.   Please do ensure to verify with your bank concerning your new card.
 
There is no further action we can provide, therefore we consider the file closed.
 
Best regards for a speedy recovery.
Customer Care Team

Good day,
Thanks for sharing the details of your recent booking experience with us. We will take that feedback for coaching  purposes.
As already discussed with our agent, we were able to take action on your file, and process the refund. The refund was processed on November 1st and should appear on your account shortly.At this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Good day,
We have received a copy of the complaint you lodged pertaining to your recent booking.
As we apologize for the inconvenience, the booking was made online and on your own with the dates selected.  For this reason, the airline will not provide a waiver for the penalty fees. 
We...

have offered to refund our modification fees however as a gesture as well as the seat assignment fee. Our agent has advised you that is you wish to no use the ticket, you need to cancel before the departure date booked and you will get a Future Travel Credit for the amount of $367.15 with rebooking fee of $200, valid until September 05th, 2017 for the same route, same passenger and airline. 
There is no further action required on our part, so we consider this file resolved.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,Customer Care Team

Good day,
Thank you for your message. 
One of our Customer Care Representatives has taken action on your file.  There was a mention of the modification fees on the call with our agents as noted on file. However, we have offered a refund of these modification fees as a one time gesture of...

good will in resolution of this file. 
We appreciate your feedback and consider the file resolved.
Best regards,
Customer Care Team

Complaint: [redacted]I am rejecting this response because:  I would like to let the public know that this is such an unfair business practice - charging customers for something that is useless.  In my case, insurance policies I no longer need.  The fact that I informed JustFly and their insurance provider partner, CSA, over a month before my coverage begins should have been a justifiable basis for them to issue me a refund.  I will never do business with JustFly and CSA ever again.  Sincerely,Eledrodita [redacted]

Good day, 
Thank you for your message and feedback.
Upon review of the booking, there was our Extended Cancellation Policy that was selected. This policy enables you to cancel the reservation for this low fee of 19.99$.  Since you wanted to cancel this booking, you got a full refund of...

the ticket with no penalty.
If you wish to refund the ECP, then the cancellation fees of 75.00$ per person will apply to this booking.  Upon explanation of these details from our agent, you accepted to keep the booking as it was with the sole charge of 19.99$.
For this reason, we are unable to refund the fees as requested and consider the file closed. 
Best regards,
Customer Care Team

Good day,
Thank you for your message. 
One of our Customer Care Representatives is reviewing your booking and complaint and will revert back shortly. 
Best regards,
Customer Care Team

Good day,
Thank you for your message.
One of our Customer Care Representatives has reviewed your file and there is unfortunately nothing we can offer as per the fare rules. There are no changes permitted after departure. 
There is no further action we can provide, therefore we consider the...

file closed.
Best regards,
Customer Care Team

Complaint: [redacted]I am rejecting this response because:
This doesn't answer or address any of the issues I stated in...

my complaint.  All this does is state that someone will be in touch with me.  No one has reached out, and when I wanted to talk to someone prior to the complaint, they did nothing.
This is not even close to a solution that is acceptable.
Sincerely,Molly [redacted]

Complaint: [redacted]I am rejecting this response because:Sincerely,Carol[redacted]

Good day,
Thank you for your message and feedback. 
As discussed with our Customer Care Representative, we have reviewed the file and have provided you with the best option. There was an agreement made for the tickets and all was confirmed last week.
There is no further action to be taken on...

this file, therefor we consider it resolved.
Best regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Please note that it did, in fact, take 13 phone calls and 32 days to resolve my issue--the amount of time and effort it took to resolve this situation is NOT satisfactory to me.
Sincerely, Antonette [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Sincerely, Lauren [redacted]

Good day,
Thank you for your message.
As discussed with our Customer Care Representative, we were able to make the changes requested. We have re-issued the tickets and have already sent them to you. 
There is no further action we can provide, therefore we consider the file resolved.
Best...

regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, Zuzana [redacted]

Good day,
We acknowledge receipt of the complaint you filed. May we please have the email address that was used at time of booking or the reference number provided for us to look into this matter further?A representative from our Customer Care Team will contact you once we received this...

information.Kind regards,Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted]
they are giving me partially refund with deduction of 330$ as penalty for cancellation charges. 
I did responded to customer care email that I am not fully satisfied and need full refund as it was not me to ask to cancel. they did not provided me ticket and asked me to confirm for cancellation which I confirmed.
 
they mentioned they have processed the refund which will take 30 to 60 days to reflect in my account which I am waiting for and will respond to Revdex.com/Customer care accordingly.
I request to help me with full refund.
at last I appreciate Revdex.com for helping me out to coordinate with justfly and help me to resolve this issue.
Sincerely, Lalit [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, Meghan[redacted]