Bowman Contracting CO

Good day, As previously discussed with our customer care representative, the airline would not grant any refund waiver for this booking There are penalty fee for change of date + any fare difference with new dates and difference in taxes if applicableWe have offered to refund the modification fees per person as a gesture of good willYou have received an email with all the details as well There is no further action required on our part, so we consider this file resolved.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,Customer Care Team [redacted]

Good day, Thank you for your message As mentioned by our customer care representative, we have reissued the ticket and it has already been resent to you We appreciate your feedback and regard this matter as resolved Best regards, Customer Care Team

Good day! We acknowledge receipt of the complaint you filed.We appreciate you bringing this to our attentionA customer care representative is working on your file and will update you soonKind regards,Customer Care Team

Good day MrsMckay, Thank you for your message As per your conversation with our Customer Care Representative, we have gone a head and refunded the best purchase guarantee for youWe are responding for you as well at your request We do apologize for the delay in getting this back to you At this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards, Customer Care Team

Good day, Thanks for sharing the details of your recent booking experience with usWe will take that feedback for coaching purposes As mentioned by our customer care representative, we are able to make the change but the penalties still apply per ticket There would also be the fare difference that would apply if there is oneWe have provided the information to apply for the refund directly with the airline as there are better chances this way for you There is no further action we can provide, therefore we consider this file closed.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards, Customer Care Team

Good day, Thank you for your message As per the discussion with our Customer Care Representative, we were able to split the file for you as requestedAs advised, you would need to call before the departure date to authorize a cancellation of the old booking There is no further action we can provide, therefore we consider the file closed Best regards, Customer Care Team

Good day, We do apologize for the mix up in the responseThis was meant for another passengerWe will revert back with the appropriate response to your complaint very shortly Best regards, Customer Care Team

Complaint: [redacted] I am rejecting this response because: The agreed upon price was $per ticket, including fees and taxesThen, the price charged was updated to $ I did receive a refund on the seat selection, and Just fly was very accommodating to this, and I appreciate thatThe bad practice of updating the rate after the site said I "locked in" the $shouldn't be acceptable I require no more attention to this, and I certainly don't expect any more action out of JustFlyI reported them because of their dishonesty in chargingI just can't accept their response because it isn't fact Sincerely,Brandon***

Good day, Thank you for your message As mentioned by our Customer Care Representative, we have spoken with the Airlines and they accepted to change your last nameWe have received the passport copy and have forwarded it to the airline for the correction to be made The airline has confirmed that there will be no charge for this error to be corrected Our agent is in the process of finalizing this morning and will email and phone you once confirmed There is no further action we can provide, therefore we consider the file closed Best regards, Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, Otilia ***

Good day, Thank you for your message and our apologies for the inconvenience and lower than standard service you were offered As mentioned by our Customer Care Representative, we listened to the call recording and have offered a refund of the modification feesThis is due to the lack of clarification that was offered on the call This amount should appear within the next two weeks on your card Thank you for your feedback as we will utilize it for training purposed There is no further action we can provide therefore we consider the file closed Best regards, Customer Care Team

Complaint: [redacted] I am rejecting this response because:i spokes to someone from there support dept last Tuesday April they told me that they will refund my money back to my credit card in to business day today April is the day and they haven't refund my money so I'm not accepting their response until they return my money to my card.now I don't trust them because of those conflicting statements they tell me when I'm following up my complaint I will be satisfied if I see my money back to my card.Sincerely, [redacted] ***

Good day Mary, As previously stated, the booking was made and as per the notes that were logged, you phoned in hours after the booking time and not We apologize for the inconvenience of having to hold for that long period of time due to high volume of calls Unfortunately, there is nothing further we can provide therefore we consider the file closed Best regards, Customer Care Team [redacted] Thank you once again! Sandy

Complaint: [redacted] I am rejecting this response because: I don't have a booking number because the transaction did not go through, but the business has a recording of my call as their customer service recording mentions when anyone calls their numberFurthermore, in their response this business did not deny that they don't have my information which they can access since I entered everything into their websiteThey also did not address the issue of warning the customer before information is collected that the price of a ticket changed or is about to changeThey have the records Sincerely,Erick [redacted]

Good day, Thank you for your message As we appreciate the feedback, we have reviewed the file and complaint and this ticket was already used This booking was made online by you and we cannot make changes without your authorityThere is a booking confirmation page before checking out to verify all booking detailsFurthermore, we have the log of calls that came in and we have the call that you have requested the change of return date which you refused as there was a modification fee We are unable to offer you the compensation you are seeking in this caseWe consider the file closed Best regards, Customer Care Team

Good day Thank you for your message As discussed with our Customer Care Representative, we have made the change and have refunded the fees as a gesture of good will This was an error on behalf of the airline with re-issuing your ticket and they re-booked on at no extra cost We consider this file resolved Best regards, Customer Care Team

Most Recent MessageDate Sent: 1/26/10:21:AM Good day, As per the conversations with the passenger, there has been an agreement on a Future Travel Credit with the airline penalties attachedThere were procedures that were put in place that they passenger needs to follow once the new new reservation is bookedThey have been advised that they need to send in the medical documentation thereafter to receive their refund minus the airline penalty fees We consider the file resolved Best regards, Customer Care Team

Complaint: [redacted] I am rejecting this response because: The issue still has yet to be addressedAeromexico has informed you to refund my money as a third party agent, yet you have still not done so Sincerely,Jeff [redacted]

Complaint: [redacted] I am rejecting this response because it is yet another example of Justfly [redacted] interminable stalling and refusal to take real actionJustfly has been "reviewing" my case for over a year and a half, they have all the information they need because I have given it to them directly time and time againThere is nothing to review, nothing to do but provide me with the refund they charged me to issue back in They have the power to issue a refund TODAY and their response to my Revdex.com complaint is the latest example of their refusal to do so.Sincerely,Christopher [redacted]

Complaint: [redacted] I am rejecting this response because:They did not offer to waive any feesThey also stated over the phone there was a $fee to change the date I asked for their corporate address and it was never provided Sincerely,Stephen [redacted]