Bowman Contracting CO

Good day, Thank you for your message As discussed with our Customer Care Representative, we have reviewed your file and listened to the call recordingThere was an error made in the total amount provided to youWe have already processed the payment for the difference in the amount You have already confirmed to our agent that this amount was well received We consider the file resolved Best regards, Customer Care Team

Good day, As already discussed with our Customer Care Representative, the transaction was voided and the time-frame for almost all the credit card companies concerning pending transaction or pre-authorization, may vary between 10-working days Regarding the charge for the BPG (Best Purchase Guarantee) that was selected while the booking was confirmed on our website, I have gone ahead and cancelled it and refunded as a gesture of good willYou should see the funds back on your card shortly Hopefully the pre-authorization hold has been released by now There is no action required on our part, so we consider this file resolved.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards, Customer Care Team

Good day MsSilva, Thank you for your message One of our Customer Care Representatives has reviewed the file and has now cancelled your membership as requestedShe has sent you a copy of the cancellation As a gesture of good will we have refunded the seat assignment fees already to the credit card on file There is no further action we can provide, therefore we consider the file resolved Best regards, Customer Care Team

Complaint: [redacted] I am rejecting this response because: The response from JustFly mentions that they will reach out to the airline on our behalf to "advocate" for a solution regarding the "expired" creditI would like to clarify that the ticket did not simply expire, as suggested by the response from the business, but JustFly [redacted] did not allow us to use our credit within its year of validity, even after numerous phone calls and hours and hours of waiting over the phone and speaking to multiple supervisors The truth is that we have contacted JustFly numerous times before the credit expired and this can be shown through the various phone calls and the records/logs of JustFlyUnfortunately, in almost every phone call, JustFly representatives would create new issues that we were not told before, with each representative contradicting the accounts of the previous agent from the businessWe have also had three way calls between us, JustFly and the airlineDuring one of those calls, the airline suggested JustFly to contact their JustFly Help DeskSince it is only open on weekdays during business hours, JustFly promised to contact us as soon as they open, however we have received no call to resolve the matter Furthermore, upon calling the airline directly, multiple airline representatives referred us to an agent called "Voyages A La Carte" with the following phone number on record: [redacted] This number however does not existThis agency apparently has offices in numerous locations, but their relationship to JustFly was unclear to us, and the airline could not see a contact number for JustFly in their records To summarize, we do not trust JustFly mediating with the airline at this time, now that the tickets are expiredThey could have helped us before the credit expiry date, but this was not the caseThe consequence is that we have paid them $2,and received no service in addition to so much time wastedFor all these reasons, we are seeking a refund.Sincerely,Jacopo [redacted]

Good day, Thank you for your message As discussed with our Customer Care Representative, we have spoken with the airline and the tickets were reissued for travel Due to the fact that the airline had reissued the tickets as per your recommendation, there was no possibility of a refund We apologize for the inconvenience that this schedule change caused your travel plans There is no further action we can provide, therefore we consider the file closed Best regards, Customer Care Team

Complaint: [redacted] I am rejecting this response because: When I cancel the tickets, you advertise that I will be able to select new tickets using my credit in your site, which is not true, I can only use the credit by calling you and in any case you add an extra fee, meaning that I'll repay the new tickets in full, so, the credit is just an illusion, for example: - Ticket to London (price direct with the airline): 750USD - Same ticket with justfly using the credit: 500USD fee (I never be told to have to pay a fee to re book using my credit) + 150USD (cancellation fee that I already paid) + 711USD (of 'imaginary' credit available) giving a total of 1361USD which is absurd, totally a scam of course I check directly with the airline, and for the first ticket that I bought a refund was available, meaning that Just Fly recover some money in my behalf when they cancelled the flight So, - My claim is, I want to use the credit with a fair price, not that invented and inflated rates that Justfly is creating - I want to see my options in the site, since I'm not able to purchase any flight by my own since their site doesn't allow me to use my credit or see the rates, which is very suspicious, on their policies they mention that I will be able to select any new flight using my credit available, so this is not true at all, they want for me to make a phone call and then they search for me Sincerely,Nahum [redacted] ***

Good day,Thank you for your message and feedback.As mentioned by our Customer Care Representative, we have reviewed your booking and you have booked non-refundable ticketsAs we understand the frustration that this has caused you, since it is an online-made booking, the review page before confirming a booking is there to ensure all the passenger information entered is correct.Furthermore, according to our records, our support team was called by ROY/CYNTHIA ELIZABETH on 13NOVwho expressed the concern about the namesThe agents offered to fix the passenger type code in the booking since it is not a problem, the passenger declined the offer and insisted on a refund instead.We are unable to offer the refund you are requesting as we need to abide by the airline fare rulesThere is no further action we can provide, therefore we consider the file closed.Best regards,Customer Care Team

Good day, Thank you for your message As per the discussion with our Customer Care Representative, we have reviewed your fileAccording to our records, there was no confirmation to cancel your booking to our phone agentThere is usually a cancellation fee once confirmed and we have not charged this amountAs we appreciate that this was a No-Show due to a family emergency, we are obliged to abide by the fare rules which state that the ticket is non-refundableWe have advocated to the airline on your behalf and they have asked us to direct you to them with the proper documentations for the emergency There is no further action we can provide, therefore we consider the file closed Best regards, Customer Care Team

Good day, As mentioned, we have tried several times to communicate with you and the response on your end came too late for us to be able to process any refunds Again, we are not able to give you the refund you have requested due to this fact We consider the file closed Best regards, Customer Care Team

Good day, Thank you for your message and continued patience As per the conversation with our Customer Care Representative, we have come to the agreement for a refund that was processed last week as a one time courtesy due to the circumstances There is no further action we can provide, therefore we consider the file resolved Best regards, Customer Care Team

Hello, there is nothing attachedPlease add it to the complaint to move forward Thank you! Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, Isabel [redacted]

This issue has not been resolvedI repeat this issue has not been resolved

Complaint: [redacted] I am rejecting this response because: I reject this because I followed your advice and purchased the insurance with the ticketI did not see it was non refundable, but on the left side of the page there are multiple options from changing ticket to cancellingOne does not know they cannot until they tryThis was a medical situationI also contacted InternetThey were as unresponsive as Just flyAlso unable to give supervisors names, address to contact the business, names of CEO to contact, business phone numberJust fly reps we're even more elusiveAs was the insurance company, but at least they refunded that $25.Sincerely, [redacted]

Good day! Thanks for sharing the details of your recent booking experience with us As explained by our Customer Service Representative, there will be a Future Travel Credit allotted to youWe are awaiting an email of your medical note to attach to your fileAs mentioned, once you are ready to book, we will in good faith, waive the fees but we cannot guarantee the airline will do the same There is no further action required on our part, so we consider this file resolved.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards, Customer Care Team

Complaint: [redacted] I am rejecting this response because: the business contacted me through my personal email and did not offer me an acceptable solutionThis company have a record of screwing over their customersIt's definitely not acceptable to give up $for penalty that is not my fault "Dear Mr Dhanraj, We have received your complaint via the Revdex.com concerning reservation [redacted] Please accept our apologies for any inconvenience you may have incurredI am very sorry to learn that we provided you with a poor customer experience—it is the exact opposite of what we pride ourselves onWe value our customers and understand how important it is to offer exceptional serviceFor that reason, I would like to thank you for bringing this to our attentionIt will help us improve our operations and services Upon reviewing the reservation and previous complaint, when you called on April 03rd, requesting to change the itinerary of your flights, our agent informed you that there are rules and restrictions attached to tickets by the airline that as a travel agency we cannot controlIn this specific case, those tickets are non-refundable in case of cancellation and in order to exchange the tickets, the airline penalty is $+ Fare/Taxes Difference if applicable and Modification Fees $I can understand your position since you paid originally a promotional fare of $/ ticket(Please see attached the snap shot of your check out page on our website)In the case you decide to keep the Future Travel Credit, the booking has to be cancelled prior to departure and as a gesture of good will, JustFly.com will be pleased to waive the modification fees of $/ ticket." Sincerely, [redacted] Dhanraj

Good day! We acknowledge receipt of the complaint you filed.A representative from our Customer Care Team has been trying to contact you in reference to this with no luckIs there a number and time where it would be best suited to reach you?Kind regards, Customer Care Team

[redacted] - We are awaiting the refund from the airlineThere is no action we can provide at the moment This suppliers is known to have a very large delayMinimum of months

Good day, Thank you for your message One of our Customer Care Representatives is currently reviewing your complaint and booking We will revert back shortly Thank you in advance for your patience Best regards, Customer Care Team

Good day, As previously discussed, we have investigated this file and your complaint and all the details were provided as well as approved by yourself As we appreciate that this is not the resolve you wish to hear, there is nothing further we can provide as a solution We consider the file closed Best regards, Customer Care Team