November 30, Ms [redacted] [redacted] Assistant Manager Direct Retail Services Revdex.com North Wabash Avenue, Suite Chicago, IL RE: Ms [redacted] [redacted] Court E [redacted] , MS [redacted] Case # [redacted] Account # [redacted] Dear Ms [redacted] : We are in receipt of your letter, dated November 30, regarding Ms***’s complaint We are deeply sorry for any inconvenience that Ms [redacted] has endured with usWe have noted that Ms***’s checks and labels were incorrect and mailed her an order correction card on 9/28/To date, we have not received a reply so that we can correct her checks and rerun them at no chargeWe request that Ms [redacted] call this number: 866-***- [redacted] in order to speak with a specialist in our Checks Department so that we can immediately retain the correct information and rerun her checks If Ms [redacted] has any other questions, she may also contact us at the number belowThank you for bringing this to our attention Sincerely, [redacted] Client Services [redacted]
I ordered a ring in hopes of getting it quickly as a gift for an anniversaryFor some reason the payment didn't go through They never contacted me to let me know It has been almost a month! I finally called to see why it was taking so long They never even processed my order! I am very disappointed with the lack of communication You would think they would want my business I still have no gift for an anniversary that was several weeks ago! I will not use this company again!
Sent a check over two months ago for a sentinels of the sky first in a series The check was cashed, but so far nothing has arrived When trying to contact them the phone system will route you around in a circle and never give you an actual person
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThe company should review their communication procedures with their customers relating to order current condition; in addition, with the company saying they printed the lable on the 13th and [redacted] saying they didn't recieve notice until the 21st, they should double check that statement or drill down to why there was an eight day gap Sincerely, [redacted] ***
September 26, New Roman">Ms [redacted] Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: [redacted] [redacted] Paris, TX [redacted] Case # [redacted] Account # [redacted] Dear Ms [redacted] : We are in receipt of your notice, dated September 25, 2016, regarding Ms [redacted] ’s complaint I am very sorry to hear of the issues Ms [redacted] has endured with her purchaseOn September 9, 2016, we ordered the replacement of the “ [redacted] ***” glitter globe she requested since the original shipment arrived brokenOur records show the replacement was sent out September 16, 2016, however, since there is no trac [redacted] number and a significant amount of time has passed, we believe it has been lost in shipment I understand her frustration with us and in the interest of keeping good client relations, I have marked her account to indicate that she has not received the replacement and I have also issued the full refund of $She will receive a refund check under separate cover If Ms [redacted] has any further questions or concerns regarding this matter, she should contact us directly at 800- [redacted] ; our hours are Monday through Friday, 7:00am to 6:00pm (CT) We trust this resolves the issue and are considering the matter closed Sincerely, [redacted] Client Services
Initial Business Response / [redacted] (1000, 5, 2014/06/04) */ June 4, [redacted] We are in receipt of your e-mail, dated May 27, 2014, regarding [redacted] complaint Our records show that we received an order via the Internet for boxes of Bradford Checks in the "Home" Personal Check DesignThe website requests that all of the ordering and account information be verified before completion of the orderOur records show that we processed [redacted] order with the information she provided, and it was shipped to her on April 16, Because we request that our clients verify all account information prior to completing their orders, we do not normally arrange for a rerun of the checks due to an error in the information they have providedOur records show [redacted] was advised of this policy on May 27, 2014, and that we generously offered to her order at the same pricing, but [redacted] declined the offer Additionally, our records show [redacted] contacted us the next day stating that her name was printed twice on her checks although our records did not reflect thisHowever, not following our usual procedure which requires customers to return the incorrect order before a rerun can be done; our Customer Service agent requested a rerun of [redacted] s order immediately on May 28, In addition to ensuring that her name will be printed once, the extra digit [redacted] entered on the original order was also removed, and her account number was correctedOur records show the reprinted order was shipped to [redacted] on June 3, 2014; she should expect to receive them shortly Thank you for bringing this matter to our attention Sincerely, [redacted]
May 11, Ms [redacted] New Roman" size="3"> Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: [redacted] *** [redacted] *** [redacted] Account # [redacted] Dear Ms [redacted] : We are in receipt of your notification, dated May 11, 2016, regarding Mr***’s complaint We wish to assure Mr [redacted] that we have received his returned shipment of "Jack’s House" and the “Nightmare Before Christmas” black tree with standOur records show a credit was issued back to his card ending in (***) on March 18, for “Jack’s House” in the amount of $and another refund was given March 24, for the tree in the amount of $ If the posting date for his next monthly credit card statement had already passed, this credit should have appeared on the following month's statement If Mr [redacted] has not received the refunds, we urge him to contact the credit card company immediatelyIf he has further questions he can contact us directly at 866-285-2334; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attention Please do not hesitate to contact us if we may be of service in the future Sincerely, Tofer [redacted] Client Services
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10946664, and find that this resolution is satisfactory to me Sincerely, Dawn [redacted] Just to add, the Evil Queen was not part of the orig seriesI only order the When you look online, the evil queen is seperateThey just "assumed" that I ordered the 4, I would want this Thank you for all your assistance!!
Initial Business Response / [redacted] (1000, 5, 2014/09/25) */ September 25, [redacted] XXXXX RE: [redacted] *** [redacted] XXXXX-XXXX Case # XXXXXXXX Account # XXXXXXXXX Dear [redacted] We are in receipt of your e-mail, dated September 15, 2014, regarding [redacted] ***'s complaint Our records show we received an order for boxes of duplicate style checks, in the "Fifth Avenue" check design, via the Internet on September 10, All check orders are processed "pending credit approval," and one way we obtain this is by requesting "pre-authorization" to charge the total amount due of the order, before printing begins According to our records, pre-authorization was requested and authorized on September 10th in the amount of $However, there was a problem with the information provided, and our check printer needed confirmation of [redacted] 's Bank informationThis held up the processing of his order, and once the bank information was confirmed, the pre-authorization process had to be repeatedA second pre-authorization was received on September 11th However, we assure you and [redacted] that his credit card was only charged one time in the amount of $upon shipment of his order on September 19, It is our experience with varying financial institutions, that pre-authorizations drop off anywhere from a few days to days depending on the bank Our records show we requested [redacted] 's bank fax number on September 13th so we could forward a "Credit Card Authorization Release Form" and ask them to remove the second pre-authorization [redacted] refused to do this and the call was disconnected [redacted] , since [redacted] 's order has already been shipped we trust the first and second pre-authorizations have since been dropped, and [redacted] can verify the single charge of $with his issuing bankHe can also confirm or request that they "release" one or both pre-authorization requests himself with the following authorization numbers: XXXXXX from Sept& XXXXXX from Sept If he still insists he was charged twice, we invite him to send us proof of this so we can review the document and determine if a refund is warrantedPlease instruct [redacted] to contact me directly at the number below for instructions on where to fax the documentation showing the additional "charge" for our review Thank you for bringing this matter to our attention Sincerely, [redacted] Client Services XXX-XXX-XXXX
Initial Business Response / [redacted] (1000, 5, 2015/06/18) */ June 18, Ms [redacted] Assistant Manager Direct Retail Services Revdex.com North Wabash Avenue, Suite Chicago, IL RE: Ms [redacted] XXXXX-XXXX Case # XXXXXXXX Account # XXXXXXXXX Dear Ms [redacted] We are in receipt of your e-mail, dated June 12, 2015, regarding Ms***'s complaint Please accept our sincerest apology for any inconvenience this situation may have causedOur records show that there was miscommunication between the call center and the check processing center that resulted in Ms***'s order being accidentally canceled Because she is a valued client, and in the interest of providing good client relations, we are going to arrange for her to receive her checks free of chargeOne of our agents will be contacting Ms [redacted] at the phone number we have on file which is XXX-XXX-XXXX to verify all information that is to appear on the checks, and the address where they are to be sentIf this phone number is incorrect, we respectfully request Ms [redacted] contact [redacted] at XXX-XXX-XXXX Again, we sincerely apologize for the inconvenience she experienced, and we will be contacting Ms [redacted] later on this afternoonOur agent will be happy to resolve this issue to Ms***'s complete satisfaction Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future Sincerely, [redacted] Client Services
October 7, Ms [redacted] Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: [redacted] e [redacted] Street White Plains, NY Case # [redacted] Account # [redacted] Dear Ms [redacted] : We are in receipt of your notification, dated October 6, 2016, regarding Ms [redacted] e’s rebuttal While we understand Ms [redacted] e would like a refund, we were just extending another option in case she would like the item she orderedA representative received her e-mail and issued the refund this morningHer refund will be placed back onto her card within the next hours If Ms [redacted] e has any further questions, she can contact us directly; our toll free number is [redacted] ; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future Sincerely, [redacted] Client Services
January 11, 11pt;"> Ms [redacted] Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: [redacted] P [redacted] [redacted] *** [redacted] Case # [redacted] Account # [redacted] Dear Ms [redacted] : We are in receipt of your notification, dated January 10, 2017, regarding Ms [redacted] complaint We are sorry for the confusion with Ms [redacted] orderThe advertisement in question does state that this is a collection and that each piece is shipped and charged separately in a subscription that can be canceled at any time We do understand Ms [redacted] situation and would like to helpWe are unable to accept all of the figurines for refunds as our warranty only extends days, however, she is welcome to return and figurines purchased in for a full refundThe returnable figurines in this collection include: Item number Title Price 09-***- Forever Close $ 09-***- My Focus on Purr-fection $ 09-***- Cats Make Every Moment $ 09-***- Life’s Purfect Accents $ 09-***- Cats Keep My Life Full $ 09-***- A Purr-fect Retreat Shipped but not Paid, No refund due When reviewing the account, I see the subscription has been canceled as of January 09, so Ms [redacted] will no longer receive shipments for this collectionShe is also welcome to return any shipments mentioned above for a full refundThe agent they spoke with on January 9, has already advised them of our return policy and ordered return labels for each of the fore-mentioned itemsThe labels will arrive in the next 7-business daysWe would also like to note there are five other items that were ordered from June to December we have not received payments forThe agent has ordered pre-paid postage labels for these items as well If Ms [redacted] has any other questions, she can contact us directly; our toll free number is [redacted] ; our hours are Monday through Friday, 7:a.mto 6:p.m(CT)Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future Sincerely, [redacted] Client Services
Was going to make payments on a monkey doll for $total but they took the whole amount out of my checking accountGranddaughter didn't like the doll so I sent it back and hadn't heard a word from them so today I called them and they said they haven't received itBeen almost weeksSo I guess this is not going to be easy getting my money back
I ordered a Christmas Gift for my daughter and her family on December 1, with a guarantee it would be delivered no later than December 24, I found out today, December 22, 2016, it was back ordered and would be shipped on January 13, There was no notification to me, I had to find out myself by checking the order status daily! There was no customer service notifying me of a problem, but after I personally initiated a phone call today to the company and was on hold for minutes, I was told the product was "OUT OF STOCK"...I cancelled the orderTERRIBLE CUSTOMER SERVICE!!!!
On November 28, 2015, I ordered two World Series Royals Commemorative Trophies and paid $each for themDecember 14, I got a notice they were being shipped with a note that they may not arrive at the same timeDecember 28, I wrote that I had only received one of the two and gave them my phone numberJanuary 6, I received a message from them saying "Our records indicate that both trophies were shipped under [redacted] Package Tracking Number..., but tracking shows only one deliveredWe have requested a replacement of the second trophy and will make every effort to ensure that you receive delivery as quickly as possible." I responded the same day thanking them and reminding them it is a gift for my son's birthday March February 2, after still not receiving the trophy and not hearing from the company, I wrote them againIncluded in that message was a request for the phone number of someone in upper management if the situation could not be resolved by customer serviceI got their usual cookie-cutter patronizing response letter February stating that my order is being customized for me and should ship soonOf course, it also included their standard sales pitch for me to buy additional productsMarch 2, I still haven't received the trophy and wrote them again today [redacted] tracking showed they returned the package to Bradford Exchange January I never saw the package and have no idea why it was returned by FedEx, but given that, I don't understand why they would need to "customize" one for meIt didn't take this long for them to ship after the order was placedThe products I have received from Bradford Exchange are high quality, but you must be able to actually receive them to appreciate thatUnbelievable! I have never had to work this hard to receive a product I bought and paid four months ago!
I ordered a collectible not realizing that it was a series and each item was $They charged my account through [redacted] and when it came in the mail I was disappointedI tried calling (this was in Nov2015) and was on hold for a good 10minbefore I decided to just keep it and chalk it up to lesson learnedNot realizing that I was some how signed up to purchase the others in the seriesI noticed my acctwas charged another $on Dec 21, so this time I called right away and again was on hold for at least 25minThe girl said she'd send me an email with a return label so I could return the one from Novand said when I get the one in the mail (it was shipped on the 17th) to return to senderI checked my order online and no where can I see where I signed up to receive these every monthIt also showed that they were shipping it out on the 21st, the same day I talked to her! Why couldn't she just have cancelled it?!?!?! Also it is now 12/23/and I have yet to receive an email with a return labelI think this site is a scam! I think their customer service is a joke and I even tried contacting them via email and got an email back that was very generic with no other way of resolving thisWhen I did get a hold of someone on the 21st I specifically said several times that I wanted to make sure this is cancelledI do not want to receive any more of these and she assured me that she cancelled itI have no way of telling on my accton line that this is the caseMy next step is going to be with my bank so that they can no longer charge my acctbut in the meantime I am out almost $for a product that I do not want and have no good way of contacting them since it is unlike any other business I have ever done business with!
February 2, face="Times New Roman" size="2">MsEsther [redacted] Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: Amy [redacted] Drew Haven Lane Spring, TX Case # Account # [redacted] Dear Ms [redacted] : We are in receipt of your notification dated February 1, 2016, regarding Ms [redacted] complaint Our records show that we received an order via mail for three of our “I’ll Be Home for Christmas” Music Boxes from Ms [redacted] November 29, We do apologize about her not receiving all three packages; we shipped all three to her December 1, and once an order is in the hands of the carrier, we trust the full shipment will reach its intended destinationOn December 20, she contacted us stating she had not received the third music box and she was advised it is customary to wait days to ensure an item was lost in outbound shipment before a replacement is sent outUntil the days were over, billing ensued as until we were able to take further action On February 1, 2016, we received and answered an e-mail from Ms [redacted] stating her wish for removal of the balance and removal of her name from our mailing listsThat same day, a customer service representative liquidated the balance on the third music boxSince the balance on her account is now $0.00, it will certainly not affect her credit rating The representative has also removed Ms [redacted] from our mailing and contact listsOur advertisements are prepared in advance so she may still receive some advertisements through the mail for the next few weeks If she receives another e-mail, she is welcome to click the “Unsubscribe” link that is provided on the bottom of all of our e-mails If Ms [redacted] has any other questions or would like to return the broken music box for a replacement, she can contact us directly at 866-285-2334; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future Sincerely, Tofer [redacted] Client Services
RE: [redacted] Case # [redacted] [redacted] **Account # [redacted] [redacted] ***Dear [redacted] We are in receipt of your email dated 11/2/regarding [redacted] complaintAccording to our records, on 5/22/we received an order in [redacted] name, at the above address, for the complete Disney Holiday Celebration Express Train CollectionThe issue price for each collectible shipment within the series is $+ $shipping and handlingAfter each collectible is shipped and paid in full, the next collectible within the series is reserved and prepared for shipment pending availability [redacted] paid $on 6/and the first issue was shippedOn 7/we received a payment of $and on 8/received a payment of which paid off the first issue completelySubsequently, the second issue in this train collection was automatically reserved for [redacted] Unfortunately her credit card failed on 9/when we were ready to ship the second issue, and then again on 9/On 9/we shipped [redacted] the second issue in good faith and mailed a post-ship invoice for $to cover a portion of the cost for the second issue We have yet to receive payment for the second issue therefore her collection is on hold so that no future issues will ship.I regret to say that I believe [redacted] thought the entire collection was $89.98, however, each piece is $If [redacted] determines this collection is too expensive, we are happy to mail her pre-paid postage labels so she can return any or both pieces for a full refundPlease let us know if we can be of further assistanceThank you.Sincerely, [redacted] ***
December 24, MsEsther [redacted] Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: Todd [redacted] [redacted] [redacted] Case # Account # [redacted] Dear Mr [redacted] : We are in receipt of your notification, dated December 2, 2015, regarding Mr [redacted] rebuttalWe respectfully disagree with Mr [redacted] view on our Christmas Guarantee and our overall practices as a reputable businessHe is correct that the ring is currently at our vendor and has not shipped outThe ring would have made it for our Christmas Guarantee, however, the guarantee is void if payment is not available by the guarantee cutoff dateHe was unable to meet the criteria to complete the purchase and fulfill the agreement, so his order was no longer guaranteed After my first reply to Mr [redacted] complaint, our system began our pre-authorization process on the credit card ending in xprovided by himThe pre-authorization process is an attempt to “test” the credit card to make sure the address associated with the card is correct and the appropriate funds are available for the purchaseOur records show our first attempt at pre-authorization occurred December and the card failed the requestThe card failed again on December and The card did pass our last attempt on December 21, however, the cutoff date for the Christmas Guarantee concerning personalized jewelry was December 16; days before his card passed pre-authorizationSince payment was not available by the December cutoff date, his order was no longer eligible for the guaranteeThese events took place after my first response was submitted so this information was not available at the time of my letter If Mr [redacted] decides to keep the order, he will receive the ring in the next couple of weeksIf he no longer wants the ring he is welcome to call us and cancel his orderHe has not yet been charged for the ringOur hours are Monday through Friday, 7:00am to 6:00pm (CT)Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the futureSincerely, Tofer [redacted] Client Services
Complaint: The response received from The Bradford Exchange was very reassuring and appeared like my issue would have been resolvedHowever, I was hesitant on responding, and rightfully soMy online order status still shows that my order will ship by December 16thBeing that today is December 21st, I'm assuming it has not shippedIf their response, claiming that my order was sent to a vender was true, I would assume it would have shipped by nowThe Bradford Exchange appears to engage in a systematic cycle of guarantees and assurances, knowing full well they will not uphold their end of the promiseAnd, based upon the NUMEROUS complaints, it appears that it is willful and intentional If my fiancé had not fallen in love with this ring, I would have canceled itMy hope is that this can be resolved through a TRUTHFUL and REALISTIC response of the status of my order, and not require any further measures on my partIf the ring will not be available for several months, then please be honest about it Sincerely, Todd [redacted]
November 30, Ms [redacted] [redacted] Assistant Manager Direct Retail Services Revdex.com North Wabash Avenue, Suite Chicago, IL RE: Ms [redacted] [redacted] Court E [redacted] , MS [redacted] Case # [redacted] Account # [redacted] Dear Ms [redacted] : We are in receipt of your letter, dated November 30, regarding Ms***’s complaint We are deeply sorry for any inconvenience that Ms [redacted] has endured with usWe have noted that Ms***’s checks and labels were incorrect and mailed her an order correction card on 9/28/To date, we have not received a reply so that we can correct her checks and rerun them at no chargeWe request that Ms [redacted] call this number: 866-***- [redacted] in order to speak with a specialist in our Checks Department so that we can immediately retain the correct information and rerun her checks If Ms [redacted] has any other questions, she may also contact us at the number belowThank you for bringing this to our attention Sincerely, [redacted] Client Services [redacted]
I ordered a ring in hopes of getting it quickly as a gift for an anniversaryFor some reason the payment didn't go through They never contacted me to let me know It has been almost a month! I finally called to see why it was taking so long They never even processed my order! I am very disappointed with the lack of communication You would think they would want my business I still have no gift for an anniversary that was several weeks ago! I will not use this company again!
Sent a check over two months ago for a sentinels of the sky first in a series The check was cashed, but so far nothing has arrived When trying to contact them the phone system will route you around in a circle and never give you an actual person
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThe company should review their communication procedures with their customers relating to order current condition; in addition, with the company saying they printed the lable on the 13th and [redacted] saying they didn't recieve notice until the 21st, they should double check that statement or drill down to why there was an eight day gap Sincerely, [redacted] ***
September 26, New Roman">Ms [redacted] Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: [redacted] [redacted] Paris, TX [redacted] Case # [redacted] Account # [redacted] Dear Ms [redacted] : We are in receipt of your notice, dated September 25, 2016, regarding Ms [redacted] ’s complaint I am very sorry to hear of the issues Ms [redacted] has endured with her purchaseOn September 9, 2016, we ordered the replacement of the “ [redacted] ***” glitter globe she requested since the original shipment arrived brokenOur records show the replacement was sent out September 16, 2016, however, since there is no trac [redacted] number and a significant amount of time has passed, we believe it has been lost in shipment I understand her frustration with us and in the interest of keeping good client relations, I have marked her account to indicate that she has not received the replacement and I have also issued the full refund of $She will receive a refund check under separate cover If Ms [redacted] has any further questions or concerns regarding this matter, she should contact us directly at 800- [redacted] ; our hours are Monday through Friday, 7:00am to 6:00pm (CT) We trust this resolves the issue and are considering the matter closed Sincerely, [redacted] Client Services
Initial Business Response / [redacted] (1000, 5, 2014/06/04) */ June 4, [redacted] We are in receipt of your e-mail, dated May 27, 2014, regarding [redacted] complaint Our records show that we received an order via the Internet for boxes of Bradford Checks in the "Home" Personal Check DesignThe website requests that all of the ordering and account information be verified before completion of the orderOur records show that we processed [redacted] order with the information she provided, and it was shipped to her on April 16, Because we request that our clients verify all account information prior to completing their orders, we do not normally arrange for a rerun of the checks due to an error in the information they have providedOur records show [redacted] was advised of this policy on May 27, 2014, and that we generously offered to her order at the same pricing, but [redacted] declined the offer Additionally, our records show [redacted] contacted us the next day stating that her name was printed twice on her checks although our records did not reflect thisHowever, not following our usual procedure which requires customers to return the incorrect order before a rerun can be done; our Customer Service agent requested a rerun of [redacted] s order immediately on May 28, In addition to ensuring that her name will be printed once, the extra digit [redacted] entered on the original order was also removed, and her account number was correctedOur records show the reprinted order was shipped to [redacted] on June 3, 2014; she should expect to receive them shortly Thank you for bringing this matter to our attention Sincerely, [redacted]
May 11, Ms [redacted] New Roman" size="3"> Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: [redacted] *** [redacted] *** [redacted] Account # [redacted] Dear Ms [redacted] : We are in receipt of your notification, dated May 11, 2016, regarding Mr***’s complaint We wish to assure Mr [redacted] that we have received his returned shipment of "Jack’s House" and the “Nightmare Before Christmas” black tree with standOur records show a credit was issued back to his card ending in (***) on March 18, for “Jack’s House” in the amount of $and another refund was given March 24, for the tree in the amount of $ If the posting date for his next monthly credit card statement had already passed, this credit should have appeared on the following month's statement If Mr [redacted] has not received the refunds, we urge him to contact the credit card company immediatelyIf he has further questions he can contact us directly at 866-285-2334; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attention Please do not hesitate to contact us if we may be of service in the future Sincerely, Tofer [redacted] Client Services
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10946664, and find that this resolution is satisfactory to me Sincerely, Dawn [redacted] Just to add, the Evil Queen was not part of the orig seriesI only order the When you look online, the evil queen is seperateThey just "assumed" that I ordered the 4, I would want this Thank you for all your assistance!!
Initial Business Response / [redacted] (1000, 5, 2014/09/25) */ September 25, [redacted] XXXXX RE: [redacted] *** [redacted] XXXXX-XXXX Case # XXXXXXXX Account # XXXXXXXXX Dear [redacted] We are in receipt of your e-mail, dated September 15, 2014, regarding [redacted] ***'s complaint Our records show we received an order for boxes of duplicate style checks, in the "Fifth Avenue" check design, via the Internet on September 10, All check orders are processed "pending credit approval," and one way we obtain this is by requesting "pre-authorization" to charge the total amount due of the order, before printing begins According to our records, pre-authorization was requested and authorized on September 10th in the amount of $However, there was a problem with the information provided, and our check printer needed confirmation of [redacted] 's Bank informationThis held up the processing of his order, and once the bank information was confirmed, the pre-authorization process had to be repeatedA second pre-authorization was received on September 11th However, we assure you and [redacted] that his credit card was only charged one time in the amount of $upon shipment of his order on September 19, It is our experience with varying financial institutions, that pre-authorizations drop off anywhere from a few days to days depending on the bank Our records show we requested [redacted] 's bank fax number on September 13th so we could forward a "Credit Card Authorization Release Form" and ask them to remove the second pre-authorization [redacted] refused to do this and the call was disconnected [redacted] , since [redacted] 's order has already been shipped we trust the first and second pre-authorizations have since been dropped, and [redacted] can verify the single charge of $with his issuing bankHe can also confirm or request that they "release" one or both pre-authorization requests himself with the following authorization numbers: XXXXXX from Sept& XXXXXX from Sept If he still insists he was charged twice, we invite him to send us proof of this so we can review the document and determine if a refund is warrantedPlease instruct [redacted] to contact me directly at the number below for instructions on where to fax the documentation showing the additional "charge" for our review Thank you for bringing this matter to our attention Sincerely, [redacted] Client Services XXX-XXX-XXXX
Initial Business Response / [redacted] (1000, 5, 2015/06/18) */ June 18, Ms [redacted] Assistant Manager Direct Retail Services Revdex.com North Wabash Avenue, Suite Chicago, IL RE: Ms [redacted] XXXXX-XXXX Case # XXXXXXXX Account # XXXXXXXXX Dear Ms [redacted] We are in receipt of your e-mail, dated June 12, 2015, regarding Ms***'s complaint Please accept our sincerest apology for any inconvenience this situation may have causedOur records show that there was miscommunication between the call center and the check processing center that resulted in Ms***'s order being accidentally canceled Because she is a valued client, and in the interest of providing good client relations, we are going to arrange for her to receive her checks free of chargeOne of our agents will be contacting Ms [redacted] at the phone number we have on file which is XXX-XXX-XXXX to verify all information that is to appear on the checks, and the address where they are to be sentIf this phone number is incorrect, we respectfully request Ms [redacted] contact [redacted] at XXX-XXX-XXXX Again, we sincerely apologize for the inconvenience she experienced, and we will be contacting Ms [redacted] later on this afternoonOur agent will be happy to resolve this issue to Ms***'s complete satisfaction Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future Sincerely, [redacted] Client Services
October 7, Ms [redacted] Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: [redacted] e [redacted] Street White Plains, NY Case # [redacted] Account # [redacted] Dear Ms [redacted] : We are in receipt of your notification, dated October 6, 2016, regarding Ms [redacted] e’s rebuttal While we understand Ms [redacted] e would like a refund, we were just extending another option in case she would like the item she orderedA representative received her e-mail and issued the refund this morningHer refund will be placed back onto her card within the next hours If Ms [redacted] e has any further questions, she can contact us directly; our toll free number is [redacted] ; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future Sincerely, [redacted] Client Services
January 11, 11pt;"> Ms [redacted] Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: [redacted] P [redacted] [redacted] *** [redacted] Case # [redacted] Account # [redacted] Dear Ms [redacted] : We are in receipt of your notification, dated January 10, 2017, regarding Ms [redacted] complaint We are sorry for the confusion with Ms [redacted] orderThe advertisement in question does state that this is a collection and that each piece is shipped and charged separately in a subscription that can be canceled at any time We do understand Ms [redacted] situation and would like to helpWe are unable to accept all of the figurines for refunds as our warranty only extends days, however, she is welcome to return and figurines purchased in for a full refundThe returnable figurines in this collection include: Item number Title Price 09-***- Forever Close $ 09-***- My Focus on Purr-fection $ 09-***- Cats Make Every Moment $ 09-***- Life’s Purfect Accents $ 09-***- Cats Keep My Life Full $ 09-***- A Purr-fect Retreat Shipped but not Paid, No refund due When reviewing the account, I see the subscription has been canceled as of January 09, so Ms [redacted] will no longer receive shipments for this collectionShe is also welcome to return any shipments mentioned above for a full refundThe agent they spoke with on January 9, has already advised them of our return policy and ordered return labels for each of the fore-mentioned itemsThe labels will arrive in the next 7-business daysWe would also like to note there are five other items that were ordered from June to December we have not received payments forThe agent has ordered pre-paid postage labels for these items as well If Ms [redacted] has any other questions, she can contact us directly; our toll free number is [redacted] ; our hours are Monday through Friday, 7:a.mto 6:p.m(CT)Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future Sincerely, [redacted] Client Services
Was going to make payments on a monkey doll for $total but they took the whole amount out of my checking accountGranddaughter didn't like the doll so I sent it back and hadn't heard a word from them so today I called them and they said they haven't received itBeen almost weeksSo I guess this is not going to be easy getting my money back
I ordered a Christmas Gift for my daughter and her family on December 1, with a guarantee it would be delivered no later than December 24, I found out today, December 22, 2016, it was back ordered and would be shipped on January 13, There was no notification to me, I had to find out myself by checking the order status daily! There was no customer service notifying me of a problem, but after I personally initiated a phone call today to the company and was on hold for minutes, I was told the product was "OUT OF STOCK"...I cancelled the orderTERRIBLE CUSTOMER SERVICE!!!!
On November 28, 2015, I ordered two World Series Royals Commemorative Trophies and paid $each for themDecember 14, I got a notice they were being shipped with a note that they may not arrive at the same timeDecember 28, I wrote that I had only received one of the two and gave them my phone numberJanuary 6, I received a message from them saying "Our records indicate that both trophies were shipped under [redacted] Package Tracking Number..., but tracking shows only one deliveredWe have requested a replacement of the second trophy and will make every effort to ensure that you receive delivery as quickly as possible." I responded the same day thanking them and reminding them it is a gift for my son's birthday March February 2, after still not receiving the trophy and not hearing from the company, I wrote them againIncluded in that message was a request for the phone number of someone in upper management if the situation could not be resolved by customer serviceI got their usual cookie-cutter patronizing response letter February stating that my order is being customized for me and should ship soonOf course, it also included their standard sales pitch for me to buy additional productsMarch 2, I still haven't received the trophy and wrote them again today [redacted] tracking showed they returned the package to Bradford Exchange January I never saw the package and have no idea why it was returned by FedEx, but given that, I don't understand why they would need to "customize" one for meIt didn't take this long for them to ship after the order was placedThe products I have received from Bradford Exchange are high quality, but you must be able to actually receive them to appreciate thatUnbelievable! I have never had to work this hard to receive a product I bought and paid four months ago!
I ordered a collectible not realizing that it was a series and each item was $They charged my account through [redacted] and when it came in the mail I was disappointedI tried calling (this was in Nov2015) and was on hold for a good 10minbefore I decided to just keep it and chalk it up to lesson learnedNot realizing that I was some how signed up to purchase the others in the seriesI noticed my acctwas charged another $on Dec 21, so this time I called right away and again was on hold for at least 25minThe girl said she'd send me an email with a return label so I could return the one from Novand said when I get the one in the mail (it was shipped on the 17th) to return to senderI checked my order online and no where can I see where I signed up to receive these every monthIt also showed that they were shipping it out on the 21st, the same day I talked to her! Why couldn't she just have cancelled it?!?!?! Also it is now 12/23/and I have yet to receive an email with a return labelI think this site is a scam! I think their customer service is a joke and I even tried contacting them via email and got an email back that was very generic with no other way of resolving thisWhen I did get a hold of someone on the 21st I specifically said several times that I wanted to make sure this is cancelledI do not want to receive any more of these and she assured me that she cancelled itI have no way of telling on my accton line that this is the caseMy next step is going to be with my bank so that they can no longer charge my acctbut in the meantime I am out almost $for a product that I do not want and have no good way of contacting them since it is unlike any other business I have ever done business with!
February 2, face="Times New Roman" size="2">MsEsther [redacted] Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: Amy [redacted] Drew Haven Lane Spring, TX Case # Account # [redacted] Dear Ms [redacted] : We are in receipt of your notification dated February 1, 2016, regarding Ms [redacted] complaint Our records show that we received an order via mail for three of our “I’ll Be Home for Christmas” Music Boxes from Ms [redacted] November 29, We do apologize about her not receiving all three packages; we shipped all three to her December 1, and once an order is in the hands of the carrier, we trust the full shipment will reach its intended destinationOn December 20, she contacted us stating she had not received the third music box and she was advised it is customary to wait days to ensure an item was lost in outbound shipment before a replacement is sent outUntil the days were over, billing ensued as until we were able to take further action On February 1, 2016, we received and answered an e-mail from Ms [redacted] stating her wish for removal of the balance and removal of her name from our mailing listsThat same day, a customer service representative liquidated the balance on the third music boxSince the balance on her account is now $0.00, it will certainly not affect her credit rating The representative has also removed Ms [redacted] from our mailing and contact listsOur advertisements are prepared in advance so she may still receive some advertisements through the mail for the next few weeks If she receives another e-mail, she is welcome to click the “Unsubscribe” link that is provided on the bottom of all of our e-mails If Ms [redacted] has any other questions or would like to return the broken music box for a replacement, she can contact us directly at 866-285-2334; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future Sincerely, Tofer [redacted] Client Services
RE: [redacted] Case # [redacted] [redacted] **Account # [redacted] [redacted] ***Dear [redacted] We are in receipt of your email dated 11/2/regarding [redacted] complaintAccording to our records, on 5/22/we received an order in [redacted] name, at the above address, for the complete Disney Holiday Celebration Express Train CollectionThe issue price for each collectible shipment within the series is $+ $shipping and handlingAfter each collectible is shipped and paid in full, the next collectible within the series is reserved and prepared for shipment pending availability [redacted] paid $on 6/and the first issue was shippedOn 7/we received a payment of $and on 8/received a payment of which paid off the first issue completelySubsequently, the second issue in this train collection was automatically reserved for [redacted] Unfortunately her credit card failed on 9/when we were ready to ship the second issue, and then again on 9/On 9/we shipped [redacted] the second issue in good faith and mailed a post-ship invoice for $to cover a portion of the cost for the second issue We have yet to receive payment for the second issue therefore her collection is on hold so that no future issues will ship.I regret to say that I believe [redacted] thought the entire collection was $89.98, however, each piece is $If [redacted] determines this collection is too expensive, we are happy to mail her pre-paid postage labels so she can return any or both pieces for a full refundPlease let us know if we can be of further assistanceThank you.Sincerely, [redacted] ***
December 24, MsEsther [redacted] Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: Todd [redacted] [redacted] [redacted] Case # Account # [redacted] Dear Mr [redacted] : We are in receipt of your notification, dated December 2, 2015, regarding Mr [redacted] rebuttalWe respectfully disagree with Mr [redacted] view on our Christmas Guarantee and our overall practices as a reputable businessHe is correct that the ring is currently at our vendor and has not shipped outThe ring would have made it for our Christmas Guarantee, however, the guarantee is void if payment is not available by the guarantee cutoff dateHe was unable to meet the criteria to complete the purchase and fulfill the agreement, so his order was no longer guaranteed After my first reply to Mr [redacted] complaint, our system began our pre-authorization process on the credit card ending in xprovided by himThe pre-authorization process is an attempt to “test” the credit card to make sure the address associated with the card is correct and the appropriate funds are available for the purchaseOur records show our first attempt at pre-authorization occurred December and the card failed the requestThe card failed again on December and The card did pass our last attempt on December 21, however, the cutoff date for the Christmas Guarantee concerning personalized jewelry was December 16; days before his card passed pre-authorizationSince payment was not available by the December cutoff date, his order was no longer eligible for the guaranteeThese events took place after my first response was submitted so this information was not available at the time of my letter If Mr [redacted] decides to keep the order, he will receive the ring in the next couple of weeksIf he no longer wants the ring he is welcome to call us and cancel his orderHe has not yet been charged for the ringOur hours are Monday through Friday, 7:00am to 6:00pm (CT)Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the futureSincerely, Tofer [redacted] Client Services
Complaint: The response received from The Bradford Exchange was very reassuring and appeared like my issue would have been resolvedHowever, I was hesitant on responding, and rightfully soMy online order status still shows that my order will ship by December 16thBeing that today is December 21st, I'm assuming it has not shippedIf their response, claiming that my order was sent to a vender was true, I would assume it would have shipped by nowThe Bradford Exchange appears to engage in a systematic cycle of guarantees and assurances, knowing full well they will not uphold their end of the promiseAnd, based upon the NUMEROUS complaints, it appears that it is willful and intentional If my fiancé had not fallen in love with this ring, I would have canceled itMy hope is that this can be resolved through a TRUTHFUL and REALISTIC response of the status of my order, and not require any further measures on my partIf the ring will not be available for several months, then please be honest about it Sincerely, Todd [redacted]