May 11, Ms [redacted] Assistant Manager 12pt;">Direct Retail Services Revdex.com NWabash Avenue, Suite Chicago, IL RE: Mr [redacted] , OH Case # [redacted] Account # [redacted] Dear Mr***, We are in receipt of your letter dated May 10, regarding Mr [redacted] complaintWe are incredibly sorry for the delay but Mr [redacted] refund check for $Please inform him that it should arrive within the next two weeksHe is welcome to contact us at the number below for any other questionsWe thank Mr [redacted] for bringing this matter to our attentionSincerely, Kelsey [redacted] Client Services [redacted]
I ordered a lighted floral centerpiece from the Bradford Exchange (BE) but it didn't light I even tried several sets of batteries, just in case Following the instructions on the BE website, I sent an email to resolve the issue Their website states that they respond to emails within one business day One business day later, no response So, I sent another email Again, no response On the third day, I tried calling Unfortunately, it was around 8:pm (EST) and Customer Service was closed for inquiries/complaints on existing orders I thought it ironic, however, that Customer Service was available if I wanted to spend more money in a new orderIn order to bypass the automated phone system and talk to a live Customer Service representative, I proceeded as if I were placing a new order I explained my story to the representative, and -- sure enough -- she confirmed that she couldn't help me She told me I'd have to call back tomorrowI still don't know how this will be resolved, but my expectations are low having just read a considerable amount of negative customer feedback on various Internet sites I will no longer do business with BE because I feel disrespected and unappreciated as a customer I'm also disappointed and disillusioned with BE given the feedback of their other customers
This is a terrible company that deceives customers with regard to shipments of its products I ordered a product from them on December Their policy indicates that you will only be charged when the product ships On December 13th I received notice that the product had shipped the money was charged on my account as per the agreement They issued a [redacted] tracking number that was completely Bogus When you went to the [redacted] smart post - it said "not found" Several calls to the company resulted in lengthy hold times over 1/hour every time, only to be told that this was all ***'s fault not theirs However, many others started to indicate the same experience Every Customer Service rep would indicate the doll would be at my home by the end of the business day, which never would occur I finally called on 12/and spoke to their call center once again and told them to cancel the order and return the money I was told wait 3-days for the return funds I will update this report with the results Very disappointing experience all the way around
January 12, Ms [redacted] Assistant Manager Direct Retail Services Better Business Bureau [redacted] RE: [redacted] Case # [redacted] Account # [redacted] Dear Ms [redacted] We are in receipt of your email dated January 11, regarding Ms [redacted] complaint Our records indicate that Ms [redacted] ordered one box of checks in the “Faith For All Seasons With Verses” design with one of our customer service agents over the phone on 10/19/It is part of the scripting that the agent inform a client that there is a $fee for ordering over the phone prior to entering the order, however, we regret if the agent did not advise MsRosianWe will compensate her the $bringing her account balance to $ We only have one order for checks under Ms [redacted] account, so the other mentions in her complaint are troublingWe are not charging her anything more, nor are we sending invoicesIf she has any other questions, we invite her to call us at our toll free number, [redacted] Sincerely, [redacted] Client Services
I bought a [redacted] "Love Story" Women's Hoodie from The Bradford Exchange in mid October I received an email on October 18th that it had been shipped and would arrived in 2-weeks via [redacted] After the 3rd week, I called [redacted] because the tracking number I was given did not work nor did any other information I received from The Bradford Exchange [redacted] said that nothing was in the system with my name or address or tracking numberI then emailed The Bradford Exchange and received two different emails from what seemed to be automated responses saying I should receive my product within 2-weeksAfter complaining to them again and threating to call their CEO, I then had a Supervisor email me back named Christopher who said he personally oversaw my problem and mailed out another one on 11/with expedited shipping to arrive in days at mostHe told me to keep the other [redacted] Hoodie as an apology if I were to receive itIt is now 11/19/and have not received either sweatshirtThey have already charged me full price as wellThis is ridiculous and should not be the way a company should conduct businessI will never buy from them again and I think its unbelievable that a company with such negative scores can have an A+ with the Revdex.com
I ordered a Dallas [redacted] Decanter Set for my husband on the 2nd of the month for I even paid for day shippingI received an email with a tracking number that didn't workI called customer service to check on the status of the order, and found that they use an outsourced company for customer service so the company could not give me any information or a tracking number that would workI've then asked to speak to a supervisor who informed me that it could take either days, days, or days, to receive my itemI asked for a refund, and then was told since it was shipped out weeks ago, they could not give me a refund until it was returned to themI simply called Bank of America, and they credited me back the amountAfter reading several reviews, to be exact, I saw that several people had the same result with this company
The company is a complete fraud, they charged for things they never send, I called them they want to send me a formula for lost parts, this never came but more bills, unwanted objects with more billsthe company self is not reachable only computer system that tells me all the time you can orderA complete rip of stay away
My sister and I were going in on a gift together for my mother I placed my order, but within the hour found out that my sister had already ordered the item and it was being delivered the next day I tried to find a phone number for the company to cancel the order, but their online site would not allow me to find a customer service number, so I sent an email since I also could not log into the order itself I emailed them to cancel the order within an hour of ordering it They did not respond until hours later, and said the order had already shipped when I sent the email I was finally able to log into their system today 12/to see that on their site it says the order was shipped on 12/(the day after I ordered and sent the email) and the tracking information says it wasn't shipped until 12/ I now have to wait to receive it in the mail in order to return it and wait for the refund Not having a customer service phone number to cancel the order and not responding to emails timely is a poor way to do business and I will never order from them again because of their lie and poor timing in communication
The advertisement in the Sunday [redacted] magazine for Morgan silver dollars does NOT tell you that what you are buying is a phony copy of the silver dollar which on the backside of the coin in small print says "COPY"!! They will also send you an phony copy and want you to buy it for $48.00, which is a ridiculous RIPOFF!! It's a scam that must be avoided!!
April 21, 4.0in right 423.0pt;">Ms [redacted] Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: Cameron [redacted] [redacted] ** [redacted] Case # [redacted] Account # [redacted] Dear Ms [redacted] We are in receipt of your notification, dated April 21, 2016, regarding Mr [redacted] complaint Our records show we received an order for boxes of the “Seattle Mariners MLB” personalized checks on April 15, The order included the boxes of checks at an introductory price of $There were two add-ons that were selected during the ordering process that included our [redacted] for $per box and our Identity Restoration Program at the price of $The total for the [redacted] and Identity Restoration programs together are $ We apologize for any confusion during our checkout processWe understand that mistakes do happen, and in the interest of keeping good client relations, I have credited the $ to Mr [redacted] account leaving a total balance of $for the checks If Mr [redacted] has any other questions, he can contact us directly at 866-551-8965; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attention Please do not hesitate to contact us if we may be of service in the future Sincerely, Tofer [redacted] Client Services
June 9, Roman"> Ms [redacted] Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: [redacted] [redacted] *** [redacted] Case # [redacted] Account # [redacted] Dear Ms [redacted] : We are in receipt of your notification, dated June 8, 2016, regarding Ms [redacted] ’ complaint We received an order from Ms [redacted] for our “KISS Light Up the Stage” [redacted] lighter collection with the first issue (one lighter) totaling $to be paid in two installments of $ We are very sorry Ms [redacted] has not received correspondence from us, however, the e-mails that alerted her about the shipping of her order are “no reply” e-mails; meaning the e-mails are automatically sent by our system and the e-mail address is not used to receive replies from clientsWhen she used the contact form on our website, it was already too late to stop her order from shipping so her card was charged $and the order shipped We understand her frustration and have canceled the subscription so she will not receive any more shipments in the lighter collectionA pre-paid return label will be available in the paperwork that accompanies her order so she can return the lighter at no cost to herNormally it takes days to receive and fully process a return, however, in the interest of keeping good client relations, we have issued the refund of $and that amount will be returned to her card within the next hours If Ms [redacted] has further questions, she is welcome to contact us directly at 877-903-We are available to assist Monday through Friday between 7:a.mto 6:p.m(CT) Sincerely, Tofer [redacted] Client Services
Bradford Exchange gives advertisement on their website about their productsThey refuse to help me out with my order and just keep apologizing for the inconvenience
Initial Business Response / [redacted] (1000, 5, 2014/05/30) */ May 30, [redacted] We are in receipt of your e-mail, dated May 23, 2014, regarding [redacted] complaint Our records show [redacted] return of "What Ella Loves" was processed for an exchange for "Night Night Kisses" on May 28, Due to the difference in price a credit for the full amount of "Ella" was issued to [redacted] credit card in the amount of $Upon shipment of "Night Night Kisses" her credit card will be re-billed separately in the amount of $ For future reference, due to the volume of returns received at out Returns Center on a daily basis, processing of returns usually takes between 15-business daysWe apologize for any inconvenience or undue concern this may have caused [redacted] and wish to assure her that her request for an exchange has been processed in a timely manner "Night Night Kisses" should be shipped by the middle to end of next week at the latest, and she should expect delivery within 7-business days once her order is shippedIf [redacted] has any questions regarding this matter, she can contact us toll-free [redacted] where our Customer Service agents are readily available for assistance Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future Sincerely, [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/05/30) */ (The consumer indicated he/she ACCEPTED the response from the business.) I sincerly appreciate the timely response to my concerns
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] I would like to add I never received a post card from them explaining any delay I went on the website and found out that way
Ordered a [redacted] Cardinal purse from this company Received email with ship date of the 19th and tracking # was bad Called to ask about #, was told to wait till the actual ship date which was now the 23rdCalled today 12/and the customer service was CLEARLY lying (Yolanda) Told me the package was due to ship 12/Acting like she could read a tracking status....when I asked where is it....no answerOoops! Disconnected! Called back and Yolanda now says she will send out another cause apparently ***x hasn't updated their website tracking (her answer)UGHHHH So now she is sending out another, due to ship in 7-days
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11613801, and find that this resolution is satisfactory to meI did NOT receive my box of checksCalling [redacted] with my tracking number confirmed that the package was left at my gate on 8/9/I have searched the area and was unable to locate the packageI called BEC's customer service to report this problemThe lady I spoke with confirmed to me that: I would receive a full refund within 10-business days for my missing package and after I receive my refund, BEC will take efforts to remove my information from it's database - and that I could expect all my information removed within the next few months I would like BEC to confirm this information through the Revdex.com Consumer Complaints messages so that I have a record of what I should be expecting Once I get confirmation of this, I will regard this issue as closed and will not pursue any further action/communication with or through BEC Sincerely, Daniella ***
December 31, New Roman"> Ms [redacted] Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: [redacted] *** [redacted] *** [redacted] [redacted] Account # [redacted] Dear Ms [redacted] : We are in receipt of your notification, dated December 22, 2015, regarding Mr [redacted] complaint We apologize for any confusion regarding our “ [redacted] World Series Champions Train Collection” and our “Christmas Guarantee.” We respectfully disagree with Mr [redacted] regarding the Christmas Guarantee of the order we received on November 25, We did have a Christmas Guarantee for specific items, but not all products, guaranteeing delivery no later than December 24, Since the Royals just recently won the World Series, this train is a brand new item and, unfortunately, was not included in our guarantee We apologize for any misunderstanding which apparently resulted, and wish to assure you and Mr [redacted] that in response to an e-mail he had sent to us earlier, his order and the subscription were canceled December 30, When the order was canceled, a refund was issued and a check for $will be sent out Tuesday, January 5, If Mr [redacted] has any further questions, he should contact us directly at 800- [redacted] our hours are Monday through Friday, 7:00am to 6:00pm (CT) Thank you for bringing this matter to our attention Please do not hesitate to contact us if we may be of service in the future Sincerely, [redacted] Client Services Tell us why here
I ordered a ring from them over a month agoWebsite said it shipped on the 13thOn the 19th I called and they said they didn't know what happened to it because the tracking number they provided to me was invalidWomen on the phone told me if I hadn't received it by the 22nd to call againStill hadn't received it so I called on the 22ndGentleman I spoke with was very rudeHe told me that if it wasn't here the 24th by 4:30pm to call backI asked if they would be open on Christmas eve Saturday and 4:and he said yes we are open til Here it is Christmas eve tried calling at 4:45pm because I still have not received package automated system says they are closedSo much for the get it by Christmas guaranteeI would never do business with this company againHopefully I will be able to obtain a refund
December 14, Ms [redacted] Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: [redacted] [redacted] 10th Ave South [redacted] , MN [redacted] Case # [redacted] Account # [redacted] & [redacted] Dear Ms [redacted] : We are in receipt of your notification, dated December 13, 2016, regarding Mr [redacted] rebuttalWe apologize for the mistake in typing We were sorry to learn that Mr [redacted] no longer wishes for us to advise him of new products issued by The Bradford ExchangeAs he requested, his account has been coded to prohibit future e-mails and mailings, but there are two separate accounts for his address and the second account was not removed from our mailing listI have removed that account as well, however, mailings are prepared in advance, and it is possible that a few notifications will still reach himAlthough he will no longer be an active customer of The Bradford Exchange we would like to express our appreciation for his previous patronage Thank you for bringing this matter to our attention Please do not hesitate to contact us if we may be of service in the future Sincerely, [redacted] Client Services
Initial Business Response / [redacted] (1000, 5, 2014/08/19) */ August 19, [redacted] RE: [redacted] Case # [redacted] Account [redacted] Dear [redacted] We are in receipt of your e-mail, dated August 13, 2014, regarding [redacted] complaint Our records indicate that we received a re-order for boxes of checks in the "StLouis Cardinals" design on January 31, [redacted] used the Re-Order Form for returning customers, and the order was processed accordingly However, the payment amount [redacted] sent with her order was for boxes of "Choice" checksThe check design she ordered is a "Master" Check Design and the pricing is higherPlease see the attached sample order form showing the two different styles of check designs and the pricing of each In light of the above facts, [redacted] is not due any refunds and her account is considered paid in fullHer account has been removed from collections, and she should ignore any contact from them dated prior to today's date We trust this resolves the issue, and we are considering the matter closedIf [redacted] has any further questions regarding this matter, she can contact us directly at the number below Sincerely, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/08/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) Even if my checks were master and not choice the additional amt is $not the $I was billed Final Business Response / [redacted] (4000, 9, 2014/08/25) */ August 25, [redacted] RE: [redacted] Case # [redacted] Account [redacted] Dear [redacted] We are in receipt of your e-mail, dated August 13, 2014, regarding [redacted] rebuttal comments Please refer to the information below of the order and payments submitted by [redacted] , and the "actual cost" of her order: CHECKS ORDERED: StLouis Cardinal Checks (boxes) ACTUAL COST: $ PAYMENT SUBMITTED: $ BALANCE DUE: $ **REQUIRED SERVICE AND HANDLING ($2.95/bx) ACTUAL COST: $ PAYMENT SUBMITTED: $ BALANCE DUE: $ TOTAL AMOUNT DUE: $ TTOAL AMOUNT PAID: $TOTAL AMOUNT DUE: $ As illustrated in our previous attachment, not only did [redacted] pay the "incorrect" amount of the style checks she ordered, she also did not include the **Required Service and Handling Fee as indicated on the Re-Order FormWe have attached another copy of the order form for your convenience, for your review As we previously indicated [redacted] is not due any refunds and her account is considered paid in fullWe are considering this matter closed Sincerely, [redacted]
May 11, Ms [redacted] Assistant Manager 12pt;">Direct Retail Services Revdex.com NWabash Avenue, Suite Chicago, IL RE: Mr [redacted] , OH Case # [redacted] Account # [redacted] Dear Mr***, We are in receipt of your letter dated May 10, regarding Mr [redacted] complaintWe are incredibly sorry for the delay but Mr [redacted] refund check for $Please inform him that it should arrive within the next two weeksHe is welcome to contact us at the number below for any other questionsWe thank Mr [redacted] for bringing this matter to our attentionSincerely, Kelsey [redacted] Client Services [redacted]
I ordered a lighted floral centerpiece from the Bradford Exchange (BE) but it didn't light I even tried several sets of batteries, just in case Following the instructions on the BE website, I sent an email to resolve the issue Their website states that they respond to emails within one business day One business day later, no response So, I sent another email Again, no response On the third day, I tried calling Unfortunately, it was around 8:pm (EST) and Customer Service was closed for inquiries/complaints on existing orders I thought it ironic, however, that Customer Service was available if I wanted to spend more money in a new orderIn order to bypass the automated phone system and talk to a live Customer Service representative, I proceeded as if I were placing a new order I explained my story to the representative, and -- sure enough -- she confirmed that she couldn't help me She told me I'd have to call back tomorrowI still don't know how this will be resolved, but my expectations are low having just read a considerable amount of negative customer feedback on various Internet sites I will no longer do business with BE because I feel disrespected and unappreciated as a customer I'm also disappointed and disillusioned with BE given the feedback of their other customers
This is a terrible company that deceives customers with regard to shipments of its products I ordered a product from them on December Their policy indicates that you will only be charged when the product ships On December 13th I received notice that the product had shipped the money was charged on my account as per the agreement They issued a [redacted] tracking number that was completely Bogus When you went to the [redacted] smart post - it said "not found" Several calls to the company resulted in lengthy hold times over 1/hour every time, only to be told that this was all ***'s fault not theirs However, many others started to indicate the same experience Every Customer Service rep would indicate the doll would be at my home by the end of the business day, which never would occur I finally called on 12/and spoke to their call center once again and told them to cancel the order and return the money I was told wait 3-days for the return funds I will update this report with the results Very disappointing experience all the way around
January 12, Ms [redacted] Assistant Manager Direct Retail Services Better Business Bureau [redacted] RE: [redacted] Case # [redacted] Account # [redacted] Dear Ms [redacted] We are in receipt of your email dated January 11, regarding Ms [redacted] complaint Our records indicate that Ms [redacted] ordered one box of checks in the “Faith For All Seasons With Verses” design with one of our customer service agents over the phone on 10/19/It is part of the scripting that the agent inform a client that there is a $fee for ordering over the phone prior to entering the order, however, we regret if the agent did not advise MsRosianWe will compensate her the $bringing her account balance to $ We only have one order for checks under Ms [redacted] account, so the other mentions in her complaint are troublingWe are not charging her anything more, nor are we sending invoicesIf she has any other questions, we invite her to call us at our toll free number, [redacted] Sincerely, [redacted] Client Services
I bought a [redacted] "Love Story" Women's Hoodie from The Bradford Exchange in mid October I received an email on October 18th that it had been shipped and would arrived in 2-weeks via [redacted] After the 3rd week, I called [redacted] because the tracking number I was given did not work nor did any other information I received from The Bradford Exchange [redacted] said that nothing was in the system with my name or address or tracking numberI then emailed The Bradford Exchange and received two different emails from what seemed to be automated responses saying I should receive my product within 2-weeksAfter complaining to them again and threating to call their CEO, I then had a Supervisor email me back named Christopher who said he personally oversaw my problem and mailed out another one on 11/with expedited shipping to arrive in days at mostHe told me to keep the other [redacted] Hoodie as an apology if I were to receive itIt is now 11/19/and have not received either sweatshirtThey have already charged me full price as wellThis is ridiculous and should not be the way a company should conduct businessI will never buy from them again and I think its unbelievable that a company with such negative scores can have an A+ with the Revdex.com
I ordered a Dallas [redacted] Decanter Set for my husband on the 2nd of the month for I even paid for day shippingI received an email with a tracking number that didn't workI called customer service to check on the status of the order, and found that they use an outsourced company for customer service so the company could not give me any information or a tracking number that would workI've then asked to speak to a supervisor who informed me that it could take either days, days, or days, to receive my itemI asked for a refund, and then was told since it was shipped out weeks ago, they could not give me a refund until it was returned to themI simply called Bank of America, and they credited me back the amountAfter reading several reviews, to be exact, I saw that several people had the same result with this company
The company is a complete fraud, they charged for things they never send, I called them they want to send me a formula for lost parts, this never came but more bills, unwanted objects with more billsthe company self is not reachable only computer system that tells me all the time you can orderA complete rip of stay away
My sister and I were going in on a gift together for my mother I placed my order, but within the hour found out that my sister had already ordered the item and it was being delivered the next day I tried to find a phone number for the company to cancel the order, but their online site would not allow me to find a customer service number, so I sent an email since I also could not log into the order itself I emailed them to cancel the order within an hour of ordering it They did not respond until hours later, and said the order had already shipped when I sent the email I was finally able to log into their system today 12/to see that on their site it says the order was shipped on 12/(the day after I ordered and sent the email) and the tracking information says it wasn't shipped until 12/ I now have to wait to receive it in the mail in order to return it and wait for the refund Not having a customer service phone number to cancel the order and not responding to emails timely is a poor way to do business and I will never order from them again because of their lie and poor timing in communication
The advertisement in the Sunday [redacted] magazine for Morgan silver dollars does NOT tell you that what you are buying is a phony copy of the silver dollar which on the backside of the coin in small print says "COPY"!! They will also send you an phony copy and want you to buy it for $48.00, which is a ridiculous RIPOFF!! It's a scam that must be avoided!!
April 21, 4.0in right 423.0pt;">Ms [redacted] Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: Cameron [redacted] [redacted] ** [redacted] Case # [redacted] Account # [redacted] Dear Ms [redacted] We are in receipt of your notification, dated April 21, 2016, regarding Mr [redacted] complaint Our records show we received an order for boxes of the “Seattle Mariners MLB” personalized checks on April 15, The order included the boxes of checks at an introductory price of $There were two add-ons that were selected during the ordering process that included our [redacted] for $per box and our Identity Restoration Program at the price of $The total for the [redacted] and Identity Restoration programs together are $ We apologize for any confusion during our checkout processWe understand that mistakes do happen, and in the interest of keeping good client relations, I have credited the $ to Mr [redacted] account leaving a total balance of $for the checks If Mr [redacted] has any other questions, he can contact us directly at 866-551-8965; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attention Please do not hesitate to contact us if we may be of service in the future Sincerely, Tofer [redacted] Client Services
June 9, Roman"> Ms [redacted] Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: [redacted] [redacted] *** [redacted] Case # [redacted] Account # [redacted] Dear Ms [redacted] : We are in receipt of your notification, dated June 8, 2016, regarding Ms [redacted] ’ complaint We received an order from Ms [redacted] for our “KISS Light Up the Stage” [redacted] lighter collection with the first issue (one lighter) totaling $to be paid in two installments of $ We are very sorry Ms [redacted] has not received correspondence from us, however, the e-mails that alerted her about the shipping of her order are “no reply” e-mails; meaning the e-mails are automatically sent by our system and the e-mail address is not used to receive replies from clientsWhen she used the contact form on our website, it was already too late to stop her order from shipping so her card was charged $and the order shipped We understand her frustration and have canceled the subscription so she will not receive any more shipments in the lighter collectionA pre-paid return label will be available in the paperwork that accompanies her order so she can return the lighter at no cost to herNormally it takes days to receive and fully process a return, however, in the interest of keeping good client relations, we have issued the refund of $and that amount will be returned to her card within the next hours If Ms [redacted] has further questions, she is welcome to contact us directly at 877-903-We are available to assist Monday through Friday between 7:a.mto 6:p.m(CT) Sincerely, Tofer [redacted] Client Services
Bradford Exchange gives advertisement on their website about their productsThey refuse to help me out with my order and just keep apologizing for the inconvenience
Initial Business Response / [redacted] (1000, 5, 2014/05/30) */ May 30, [redacted] We are in receipt of your e-mail, dated May 23, 2014, regarding [redacted] complaint Our records show [redacted] return of "What Ella Loves" was processed for an exchange for "Night Night Kisses" on May 28, Due to the difference in price a credit for the full amount of "Ella" was issued to [redacted] credit card in the amount of $Upon shipment of "Night Night Kisses" her credit card will be re-billed separately in the amount of $ For future reference, due to the volume of returns received at out Returns Center on a daily basis, processing of returns usually takes between 15-business daysWe apologize for any inconvenience or undue concern this may have caused [redacted] and wish to assure her that her request for an exchange has been processed in a timely manner "Night Night Kisses" should be shipped by the middle to end of next week at the latest, and she should expect delivery within 7-business days once her order is shippedIf [redacted] has any questions regarding this matter, she can contact us toll-free [redacted] where our Customer Service agents are readily available for assistance Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future Sincerely, [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/05/30) */ (The consumer indicated he/she ACCEPTED the response from the business.) I sincerly appreciate the timely response to my concerns
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] I would like to add I never received a post card from them explaining any delay I went on the website and found out that way
Ordered a [redacted] Cardinal purse from this company Received email with ship date of the 19th and tracking # was bad Called to ask about #, was told to wait till the actual ship date which was now the 23rdCalled today 12/and the customer service was CLEARLY lying (Yolanda) Told me the package was due to ship 12/Acting like she could read a tracking status....when I asked where is it....no answerOoops! Disconnected! Called back and Yolanda now says she will send out another cause apparently ***x hasn't updated their website tracking (her answer)UGHHHH So now she is sending out another, due to ship in 7-days
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11613801, and find that this resolution is satisfactory to meI did NOT receive my box of checksCalling [redacted] with my tracking number confirmed that the package was left at my gate on 8/9/I have searched the area and was unable to locate the packageI called BEC's customer service to report this problemThe lady I spoke with confirmed to me that: I would receive a full refund within 10-business days for my missing package and after I receive my refund, BEC will take efforts to remove my information from it's database - and that I could expect all my information removed within the next few months I would like BEC to confirm this information through the Revdex.com Consumer Complaints messages so that I have a record of what I should be expecting Once I get confirmation of this, I will regard this issue as closed and will not pursue any further action/communication with or through BEC Sincerely, Daniella ***
December 31, New Roman"> Ms [redacted] Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: [redacted] *** [redacted] *** [redacted] [redacted] Account # [redacted] Dear Ms [redacted] : We are in receipt of your notification, dated December 22, 2015, regarding Mr [redacted] complaint We apologize for any confusion regarding our “ [redacted] World Series Champions Train Collection” and our “Christmas Guarantee.” We respectfully disagree with Mr [redacted] regarding the Christmas Guarantee of the order we received on November 25, We did have a Christmas Guarantee for specific items, but not all products, guaranteeing delivery no later than December 24, Since the Royals just recently won the World Series, this train is a brand new item and, unfortunately, was not included in our guarantee We apologize for any misunderstanding which apparently resulted, and wish to assure you and Mr [redacted] that in response to an e-mail he had sent to us earlier, his order and the subscription were canceled December 30, When the order was canceled, a refund was issued and a check for $will be sent out Tuesday, January 5, If Mr [redacted] has any further questions, he should contact us directly at 800- [redacted] our hours are Monday through Friday, 7:00am to 6:00pm (CT) Thank you for bringing this matter to our attention Please do not hesitate to contact us if we may be of service in the future Sincerely, [redacted] Client Services Tell us why here
I ordered a ring from them over a month agoWebsite said it shipped on the 13thOn the 19th I called and they said they didn't know what happened to it because the tracking number they provided to me was invalidWomen on the phone told me if I hadn't received it by the 22nd to call againStill hadn't received it so I called on the 22ndGentleman I spoke with was very rudeHe told me that if it wasn't here the 24th by 4:30pm to call backI asked if they would be open on Christmas eve Saturday and 4:and he said yes we are open til Here it is Christmas eve tried calling at 4:45pm because I still have not received package automated system says they are closedSo much for the get it by Christmas guaranteeI would never do business with this company againHopefully I will be able to obtain a refund
December 14, Ms [redacted] Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: [redacted] [redacted] 10th Ave South [redacted] , MN [redacted] Case # [redacted] Account # [redacted] & [redacted] Dear Ms [redacted] : We are in receipt of your notification, dated December 13, 2016, regarding Mr [redacted] rebuttalWe apologize for the mistake in typing We were sorry to learn that Mr [redacted] no longer wishes for us to advise him of new products issued by The Bradford ExchangeAs he requested, his account has been coded to prohibit future e-mails and mailings, but there are two separate accounts for his address and the second account was not removed from our mailing listI have removed that account as well, however, mailings are prepared in advance, and it is possible that a few notifications will still reach himAlthough he will no longer be an active customer of The Bradford Exchange we would like to express our appreciation for his previous patronage Thank you for bringing this matter to our attention Please do not hesitate to contact us if we may be of service in the future Sincerely, [redacted] Client Services
Initial Business Response / [redacted] (1000, 5, 2014/08/19) */ August 19, [redacted] RE: [redacted] Case # [redacted] Account [redacted] Dear [redacted] We are in receipt of your e-mail, dated August 13, 2014, regarding [redacted] complaint Our records indicate that we received a re-order for boxes of checks in the "StLouis Cardinals" design on January 31, [redacted] used the Re-Order Form for returning customers, and the order was processed accordingly However, the payment amount [redacted] sent with her order was for boxes of "Choice" checksThe check design she ordered is a "Master" Check Design and the pricing is higherPlease see the attached sample order form showing the two different styles of check designs and the pricing of each In light of the above facts, [redacted] is not due any refunds and her account is considered paid in fullHer account has been removed from collections, and she should ignore any contact from them dated prior to today's date We trust this resolves the issue, and we are considering the matter closedIf [redacted] has any further questions regarding this matter, she can contact us directly at the number below Sincerely, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/08/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) Even if my checks were master and not choice the additional amt is $not the $I was billed Final Business Response / [redacted] (4000, 9, 2014/08/25) */ August 25, [redacted] RE: [redacted] Case # [redacted] Account [redacted] Dear [redacted] We are in receipt of your e-mail, dated August 13, 2014, regarding [redacted] rebuttal comments Please refer to the information below of the order and payments submitted by [redacted] , and the "actual cost" of her order: CHECKS ORDERED: StLouis Cardinal Checks (boxes) ACTUAL COST: $ PAYMENT SUBMITTED: $ BALANCE DUE: $ **REQUIRED SERVICE AND HANDLING ($2.95/bx) ACTUAL COST: $ PAYMENT SUBMITTED: $ BALANCE DUE: $ TOTAL AMOUNT DUE: $ TTOAL AMOUNT PAID: $TOTAL AMOUNT DUE: $ As illustrated in our previous attachment, not only did [redacted] pay the "incorrect" amount of the style checks she ordered, she also did not include the **Required Service and Handling Fee as indicated on the Re-Order FormWe have attached another copy of the order form for your convenience, for your review As we previously indicated [redacted] is not due any refunds and her account is considered paid in fullWe are considering this matter closed Sincerely, [redacted]