I was told fast delivery before Christmas now I track the items I ordered and I'm being told delivery date February .... February!! From Christmas time wow two months later sooo irresponsible .. Now I look bad for Christmas something needs to be done....
We are in receipt of your letter, dated December 17, 2015, regarding Mr. [redacted] complaint.
Our records show on August 24, 2015 we received an order from Mr. [redacted] for one box of checks in the “Rescued is Something to Purr About” design ($9.94) with the corner cut option ($1.99) and one order of 100 deposit slips ($8.94) for a grand total of $20.87 for the entire order.
Our records indicate Mr. [redacted] did contact us September 8, 2015 to alert us that the incorrect routing number had been printed on his deposit slips. A rerun of the deposit slips was done September 10, 2015 and he contacted us again and told us the number was again incorrect. Another rerun was done December 7, 2015 and sent to him. Our records do not indicate he had contacted us after the latest rerun of the deposit slips.
We do apologize for this mistake and in the interest of keeping good client relations, I have issued a full refund to Mr. [redacted] in the amount of $20.87, the amount he was charged for his entire order. Since we are giving him a full refund we are considering this matter closed.
Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
I would like to add I never received a post card from them explaining any delay. I went on the website and found out that way.
This company is a TOTAL SCAM. It should be fined and closed. They send bills for orders never placed or shipped or received, saying that you must pay or they will run out of the product.
NEVER give them any business
[redacted] ...⇄
Assistant Manager Direct Retail Services Revdex.com 330 North Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: Ms. [redacted] 5 [redacted] Court E [redacted], MS [redacted] Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your letter, dated November 30, 2016 regarding Ms. [redacted]’s complaint. We are deeply sorry for any inconvenience that Ms. [redacted] has endured with us. We have noted that Ms. [redacted]’s checks and labels were incorrect and mailed her an order correction card on 9/28/0216. To date, we have not received a reply so that we can correct her checks and rerun them at no charge. We request that Ms. [redacted] call this number: 866-[redacted] in order to speak with a specialist in our Checks Department so that we can immediately retain the correct information and rerun her checks. If Ms. [redacted] has any other questions, she may also contact us at the number below. Thank you for bringing this to our attention. Sincerely, [redacted] Client Services [redacted]
May 9, 2016
Ms. [redacted]
Customer Relations Advocate
Better Business...
Bureau
330 N. Wabash Avenue, Suite 2006
Chicago, IL 60611
RE: Ms. [redacted] ...⇄ [redacted] ...⇄
[redacted], OH 45232-1824
Case # [redacted]
Account # [redacted]
Dear Ms. [redacted]:
We are in receipt of your letter, dated May 9, 2016, regarding Ms. [redacted] complaint.
We regret that Ms. [redacted] was disappointed with the quality of her checkbook cover. We will process a refund for $22.94 and mail her a pre-paid return label so that she can send it back to us at no cost.
If Ms. [redacted] has any other questions, we invite her to contact us directly at the number below. Thank you.
Sincerely,
Kelsey [redacted]
Client Services
866-285-1736
We are in receipt of your notification, dated January 6, 2016, regarding Mr. [redacted] rebuttal.
Mr. [redacted] did receive an e-mail stating an estimated delivery date when he placed the order for our “Nightmare Before Christmas Blacklight Village” collection on December 8, 2015. The first Issue, “Jack’s House,” was temporarily out of stock at the time he ordered and our system automatically sent the e-mail stating an estimated delivery date before our inventory was updated.
Our records show that we coded Mr. [redacted] account to stop future mailings from being printed as of January 7, 2016. As stated previously, some advertisements are created in advance and he may receive some advertisements in the next few weeks. Regarding e-mails, I removed his e-mail from his account, however, some e-mails may also get through to his address we had on file. As with any e-mail services, he is welcome to click the “Unsubscribe” link that is displayed at the bottom of every e-mail advertisement that is sent out from our company. Unsubscribing in this fashion is the best way to guarantee removal from our list and may take up to 72 hours for the removal to take effect.
Since we have addressed all of Mr. [redacted] concerns, we are considering this matter closed.
If Mr. [redacted] needs additional assistance in the future, please instruct him to contact us directly at [redacted] our hours are Monday through Friday, 7:00am to 6:00pm (CT).
Complaint: 10975812
The response received from The Bradford Exchange was very reassuring and appeared like my issue would have been resolved. However, I was hesitant on responding, and rightfully so. My online order status still shows that my order will ship by December 16th. Being that today is December 21st, I'm assuming it has not shipped. If their response, claiming that my order was sent to a vender was true, I would assume it would have shipped by now. The Bradford Exchange appears to engage in a systematic cycle of guarantees and assurances, knowing full well they will not uphold their end of the promise. And, based upon the NUMEROUS complaints, it appears that it is willful and intentional. If my fiancé had not fallen in love with this ring, I would have canceled it. My hope is that this can be resolved through a TRUTHFUL and REALISTIC response of the status of my order, and not require any further measures on my part. If the ring will not be available for several months, then please be honest about it.
Sincerely,
Todd [redacted]
I ordered a ring from them over a month ago. Website said it shipped on the 13th. On the 19th I called and they said they didn't know what happened to it because the tracking number they provided to me was invalid. Women on the phone told me if I hadn't received it by the 22nd to call again. Still hadn't received it so I called on the 22nd. Gentleman I spoke with was very rude. He told me that if it wasn't here the 24th by 4:30pm to call back. I asked if they would be open on Christmas eve Saturday and 4:30 and he said yes we are open til 7. Here it is Christmas eve tried calling at 4:45pm because I still have not received package automated system says they are closed. So much for the get it by Christmas guarantee. I would never do business with this company again. Hopefully I will be able to obtain a refund.
ORDERED SOMETHING, GOT AN EMAIL SAYING IT WAS SHIPPED ALONG WITH A TRACKING NUMBER, [redacted] HAS NO INFO, CONTACTED THEM, WAS TOLD 2 TO 3 WEEKS FROM THAT EMAIL. Completely unacceptable, when the delivery date promised during the ordering process was December 8th. This is a Christmas gift and ordered based on the fact they promised it would be here before Christmas. The customer service is completely useless to non existent. I have been satisfied with the products I have received, but never have I been satisfied with the customer service aspect.
I don't know how this co can have an A+ rating when 97% of the comments are negative. Guess Revdex.com doesn't work so well. Bradford Exchange changed their delivery time frame for Secureship checks from 2-6 business days to 4-9 business days after I ordered from them. One of the emails confirming my order even gave the 2-6 range. Also, after I complained, not only did my order info disappear completely from their site, but so did my login info. It's like I was never there. Never, ever again.
This is by far the worst online transaction I've experienced. I initially started a purchase of a personalized ring for my wife for Valentine's day about 7-9 days prior to the day. I kept sending emails requesting information, and was told it's in process, and will be delivered by 2/13/16. Then on that Thursday I was told my card didn't process. I had over $1k of available funds! So needless to say I was furious, embarrassed, and had a disappointed wife! They told me when they can successfully run my card they would complete the order. The transaction transpired, it's been over a week, and I've still yet to hear from them regarding the process. Note once again I'm dealing with a very let down and sad wife, because these is are horrible! I'll never do business with these schmucks ever Again, and recommend you don't either. BTW I'm am experienced online shopper, doing about 60-75% of my purchasing online. Far and away the worst experience I've had shopping online.
December 24, 2015
Ms. Esther [redacted]
Customer Relations Advocate
Revdex.com
330 N. Wabash Avenue, Suite 2006
Chicago, IL 60611
RE: Todd [redacted] ...⇄
[redacted] ...⇄ />
[redacted]
Case # 10975812
Account # [redacted]
Dear Mr. [redacted]:
We are in receipt of your notification, dated December 2, 2015, regarding Mr. [redacted] rebuttal.
We respectfully disagree with Mr. [redacted] view on our Christmas Guarantee and our overall practices as a reputable business. He is correct that the ring is currently at our vendor and has not shipped out. The ring would have made it for our Christmas Guarantee, however, the guarantee is void if payment is not available by the guarantee cutoff date. He was unable to meet the criteria to complete the purchase and fulfill the agreement, so his order was no longer guaranteed.
After my first reply to Mr. [redacted] complaint, our system began our pre-authorization process on the credit card ending in x9466 provided by him. The pre-authorization process is an attempt to “test” the credit card to make sure the address associated with the card is correct and the appropriate funds are available for the purchase. Our records show our first attempt at pre-authorization occurred December 11 and the card failed the request. The card failed again on December 14 and 17. The card did pass our last attempt on December 21, however, the cutoff date for the Christmas Guarantee concerning personalized jewelry was December 16; 5 days before his card passed pre-authorization. Since payment was not available by the December 16 cutoff date, his order was no longer eligible for the guarantee. These events took place after my first response was submitted so this information was not available at the time of my letter.
If Mr. [redacted] decides to keep the order, he will receive the ring in the next couple of weeks. If he no longer wants the ring he is welcome to call us and cancel his order. He has not yet been charged for the ring. Our hours are Monday through Friday, 7:00am to 6:00pm (CT).
Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future.
Sincerely,
Tofer [redacted]
Client Services
Initial Business Response /* (1000, 5, 2014/09/25) */
September 25, 2014
[redacted] XXXXX
RE: [redacted]
[redacted]
[redacted]...
[redacted] XXXXX-XXXX
Case # XXXXXXXX
Account # XXXXXXXXX
Dear [redacted]
We are in receipt of your e-mail, dated September 15, 2014, regarding [redacted]'s complaint.
Our records show we received an order for 2 boxes of duplicate style checks, in the "Fifth Avenue" check design, via the Internet on September 10, 2014. All check orders are processed "pending credit approval," and one way we obtain this is by requesting "pre-authorization" to charge the total amount due of the order, before printing begins.
According to our records, pre-authorization was requested and authorized on September 10th in the amount of $23.85. However, there was a problem with the information provided, and our check printer needed confirmation of [redacted]'s Bank information. This held up the processing of his order, and once the bank information was confirmed, the pre-authorization process had to be repeated. A second pre-authorization was received on September 11th.
However, we assure you and [redacted] that his credit card was only charged one time in the amount of $23.85 upon shipment of his order on September 19, 2014. It is our experience with varying financial institutions, that pre-authorizations drop off anywhere from a few days to 21 days depending on the bank.
Our records show we requested [redacted]'s bank fax number on September 13th so we could forward a "Credit Card Authorization Release Form" and ask them to remove the second pre-authorization. [redacted] refused to do this and the call was disconnected.
[redacted], since [redacted]'s order has already been shipped we trust the first and second pre-authorizations have since been dropped, and [redacted] can verify the single charge of $23.85 with his issuing bank. He can also confirm or request that they "release" one or both pre-authorization requests himself with the following authorization numbers: XXXXXX from Sept. 10 & XXXXXX from Sept. 11.
If he still insists he was charged twice, we invite him to send us proof of this so we can review the document and determine if a refund is warranted. Please instruct [redacted] to contact me directly at the number below for instructions on where to fax the documentation showing the additional "charge" for our review.
Thank you for bringing this matter to our attention.
Sincerely,
[redacted]
Client Services
XXX-XXX-XXXX
I ordered a lighted floral centerpiece from the Bradford Exchange (BE) but it didn't light. I even tried several sets of batteries, just in case. Following the instructions on the BE website, I sent an email to resolve the issue. Their website states that they respond to emails within one business day. One business day later, no response. So, I sent another email. Again, no response. On the third day, I tried calling. Unfortunately, it was around 8:00 pm (EST) and Customer Service was closed for inquiries/complaints on existing orders. I thought it ironic, however, that Customer Service was available if I wanted to spend more money in a new order.
In order to bypass the automated phone system and talk to a live Customer Service representative, I proceeded as if I were placing a new order. I explained my story to the representative, and -- sure enough -- she confirmed that she couldn't help me. She told me I'd have to call back tomorrow.
I still don't know how this will be resolved, but my expectations are low having just read a considerable amount of negative customer feedback on various Internet sites. I will no longer do business with BE because I feel disrespected and unappreciated as a customer. I'm also disappointed and disillusioned with BE given the feedback of their other customers.
I ordered a ring for my wife for Valentine's day. During the ordering process, everything showed that I would receive the day before Valentine's day. A week later, I looked up the order status and suddenly instead of Feb 13, the new date is March 29. I was never notified (they have my email address and phone number.) I have asked if this was an error or if not, I asked to cancel the order and have my money refunded. So far no response. Very poor business experience.
What a ripoff! Quick to take our money on December 7th and it is now December 26th and our daughters primary Christmas gift has still yet to arrive! Multiple calls to customer service resulted in multiple excuses and promises, and still nothing! This business is a joke and a ripoff!
Case # [redacted]
Account # [redacted] & [redacted]
Dear Ms. [redacted]:
We are in receipt of your notification, dated December 10, 2016, regarding Mr. [redacted] complaint.
We were sorry to learn that Mr. [redacted] no longer wishes for us to advise him of new products issued by The Bradford Exchange. As he requested, his account has been coded to prohibit future e-mails and mailings, but there are two separate accounts for his address and the second account was not removed from our mailing list. I have removed that account as well, however, mailings are prepared in advance, and it is possible that a few notifications will still reach him. Although he will no longer be an active customer of The Bradford Exchange we would like to express our appreciation for his previous patronage.
Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future.
May 11, 2016 Ms. [redacted] Assistant Manager
12pt;">Direct Retail Services Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: Mr. [redacted], OH 44109 ...⇄ ...⇄ Case # [redacted] Account # [redacted] Dear Mr. [redacted], We are in receipt of your letter dated May 10, 2016 regarding Mr. [redacted] complaint. We are incredibly sorry for the delay but Mr. [redacted] refund check for $45.94. Please inform him that it should arrive within the next two weeks. He is welcome to contact us at the number below for any other questions. We thank Mr. [redacted] for bringing this matter to our attention. Sincerely, Kelsey [redacted] Client Services [redacted]
October 13, 2016
Ms. [redacted]
Customer Relations Advocate
Revdex.com
330 N. Wabash Avenue, Suite 2006
Chicago, IL 60611
RE: [redacted] ...⇄
[redacted] W. [redacted] Dr. ...⇄
Glendale, AZ [redacted]
Case # [redacted]
Account # [redacted]
Dear Ms. [redacted]:
We are in receipt of your notification, dated October 12, 2016, regarding Ms. [redacted]’s complaint.
Our records show Ms. [redacted] placed an order for two of “[redacted]” tabletop trees on August 20, 2016 via the internet.
Our records indicate that Ms. [redacted]’s order was returned to us for a refund, however, our system suspended the returns which has caused the delay in her receiving her refund.
On October 10, 2016 we received Ms. [redacted]’s e-mails stating she wished for a refund and the representative that replied to the e-mail permanently canceled the subscription and the replacements. Her refund was issued on October 11, 2016 and should be back on her card no later than Friday, October 14, 2016.
If Ms. [redacted] has any further questions or concerns regarding this matter, she should contact us directly at 800-[redacted]; our hours are Monday through Friday, 7:00am to 6:00pm (CT).
We trust this resolves the issue and are considering the matter closed.
I was told fast delivery before Christmas now I track the items I ordered and I'm being told delivery date February .... February!! From Christmas time wow two months later sooo irresponsible .. Now I look bad for Christmas something needs to be done....
December 28, 2015
New Roman">Ms. [redacted]
Customer Relations Advocate
Revdex.com
[redacted]
RE: [redacted] ...⇄
[redacted]
[redacted]
Case # [redacted]
Dear Ms. [redacted]
We are in receipt of your letter, dated December 17, 2015, regarding Mr. [redacted] complaint.
Our records show on August 24, 2015 we received an order from Mr. [redacted] for one box of checks in the “Rescued is Something to Purr About” design ($9.94) with the corner cut option ($1.99) and one order of 100 deposit slips ($8.94) for a grand total of $20.87 for the entire order.
Our records indicate Mr. [redacted] did contact us September 8, 2015 to alert us that the incorrect routing number had been printed on his deposit slips. A rerun of the deposit slips was done September 10, 2015 and he contacted us again and told us the number was again incorrect. Another rerun was done December 7, 2015 and sent to him. Our records do not indicate he had contacted us after the latest rerun of the deposit slips.
We do apologize for this mistake and in the interest of keeping good client relations, I have issued a full refund to Mr. [redacted] in the amount of $20.87, the amount he was charged for his entire order. Since we are giving him a full refund we are considering this matter closed.
Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future.
Sincerely,
[redacted]
Client Services
Tell us why here...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
I would like to add I never received a post card from them explaining any delay. I went on the website and found out that way.
This company is a TOTAL SCAM. It should be fined and closed. They send bills for orders never placed or shipped or received, saying that you must pay or they will run out of the product.
NEVER give them any business
November 30, 2016
Ms. [redacted]...
[redacted] ...⇄
Assistant Manager Direct Retail Services Revdex.com 330 North Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: Ms. [redacted] 5 [redacted] Court E [redacted], MS [redacted] Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your letter, dated November 30, 2016 regarding Ms. [redacted]’s complaint. We are deeply sorry for any inconvenience that Ms. [redacted] has endured with us. We have noted that Ms. [redacted]’s checks and labels were incorrect and mailed her an order correction card on 9/28/0216. To date, we have not received a reply so that we can correct her checks and rerun them at no charge. We request that Ms. [redacted] call this number: 866-[redacted] in order to speak with a specialist in our Checks Department so that we can immediately retain the correct information and rerun her checks. If Ms. [redacted] has any other questions, she may also contact us at the number below. Thank you for bringing this to our attention. Sincerely, [redacted] Client Services [redacted]
May 9, 2016
Ms. [redacted]
Customer Relations Advocate
Better Business...
Bureau
330 N. Wabash Avenue, Suite 2006
Chicago, IL 60611
RE: Ms. [redacted] ...⇄
[redacted] ...⇄
[redacted], OH 45232-1824
Case # [redacted]
Account # [redacted]
Dear Ms. [redacted]:
We are in receipt of your letter, dated May 9, 2016, regarding Ms. [redacted] complaint.
We regret that Ms. [redacted] was disappointed with the quality of her checkbook cover. We will process a refund for $22.94 and mail her a pre-paid return label so that she can send it back to us at no cost.
If Ms. [redacted] has any other questions, we invite her to contact us directly at the number below. Thank you.
Sincerely,
Kelsey [redacted]
Client Services
866-285-1736
January 12, 2016
Ms. [redacted]
Customer Relations Advocate
Revdex.com
330 N. Wabash Avenue, Suite 2006
Chicago, IL 60611
RE: [redacted] ...⇄
[redacted]
[redacted]
Case # [redacted]
Account # [redacted]
Dear Ms. [redacted]:
We are in receipt of your notification, dated January 6, 2016, regarding Mr. [redacted] rebuttal.
Mr. [redacted] did receive an e-mail stating an estimated delivery date when he placed the order for our “Nightmare Before Christmas Blacklight Village” collection on December 8, 2015. The first Issue, “Jack’s House,” was temporarily out of stock at the time he ordered and our system automatically sent the e-mail stating an estimated delivery date before our inventory was updated.
Our records show that we coded Mr. [redacted] account to stop future mailings from being printed as of January 7, 2016. As stated previously, some advertisements are created in advance and he may receive some advertisements in the next few weeks. Regarding e-mails, I removed his e-mail from his account, however, some e-mails may also get through to his address we had on file. As with any e-mail services, he is welcome to click the “Unsubscribe” link that is displayed at the bottom of every e-mail advertisement that is sent out from our company. Unsubscribing in this fashion is the best way to guarantee removal from our list and may take up to 72 hours for the removal to take effect.
Since we have addressed all of Mr. [redacted] concerns, we are considering this matter closed.
If Mr. [redacted] needs additional assistance in the future, please instruct him to contact us directly at [redacted] our hours are Monday through Friday, 7:00am to 6:00pm (CT).
Sincerely,
[redacted]
Client Services
Tell us why here...
Complaint: 10975812
The response received from The Bradford Exchange was very reassuring and appeared like my issue would have been resolved. However, I was hesitant on responding, and rightfully so. My online order status still shows that my order will ship by December 16th. Being that today is December 21st, I'm assuming it has not shipped. If their response, claiming that my order was sent to a vender was true, I would assume it would have shipped by now. The Bradford Exchange appears to engage in a systematic cycle of guarantees and assurances, knowing full well they will not uphold their end of the promise. And, based upon the NUMEROUS complaints, it appears that it is willful and intentional. If my fiancé had not fallen in love with this ring, I would have canceled it. My hope is that this can be resolved through a TRUTHFUL and REALISTIC response of the status of my order, and not require any further measures on my part. If the ring will not be available for several months, then please be honest about it.
Sincerely,
Todd [redacted]
I ordered a ring from them over a month ago. Website said it shipped on the 13th. On the 19th I called and they said they didn't know what happened to it because the tracking number they provided to me was invalid. Women on the phone told me if I hadn't received it by the 22nd to call again. Still hadn't received it so I called on the 22nd. Gentleman I spoke with was very rude. He told me that if it wasn't here the 24th by 4:30pm to call back. I asked if they would be open on Christmas eve Saturday and 4:30 and he said yes we are open til 7. Here it is Christmas eve tried calling at 4:45pm because I still have not received package automated system says they are closed. So much for the get it by Christmas guarantee. I would never do business with this company again. Hopefully I will be able to obtain a refund.
ORDERED SOMETHING, GOT AN EMAIL SAYING IT WAS SHIPPED ALONG WITH A TRACKING NUMBER, [redacted] HAS NO INFO, CONTACTED THEM, WAS TOLD 2 TO 3 WEEKS FROM THAT EMAIL. Completely unacceptable, when the delivery date promised during the ordering process was December 8th. This is a Christmas gift and ordered based on the fact they promised it would be here before Christmas. The customer service is completely useless to non existent. I have been satisfied with the products I have received, but never have I been satisfied with the customer service aspect.
I don't know how this co can have an A+ rating when 97% of the comments are negative. Guess Revdex.com doesn't work so well. Bradford Exchange changed their delivery time frame for Secureship checks from 2-6 business days to 4-9 business days after I ordered from them. One of the emails confirming my order even gave the 2-6 range. Also, after I complained, not only did my order info disappear completely from their site, but so did my login info. It's like I was never there. Never, ever again.
This is by far the worst online transaction I've experienced. I initially started a purchase of a personalized ring for my wife for Valentine's day about 7-9 days prior to the day. I kept sending emails requesting information, and was told it's in process, and will be delivered by 2/13/16. Then on that Thursday I was told my card didn't process. I had over $1k of available funds! So needless to say I was furious, embarrassed, and had a disappointed wife! They told me when they can successfully run my card they would complete the order. The transaction transpired, it's been over a week, and I've still yet to hear from them regarding the process. Note once again I'm dealing with a very let down and sad wife, because these i
s are horrible! I'll never do business with these schmucks ever Again, and recommend you don't either. BTW I'm am experienced online shopper, doing about 60-75% of my purchasing online. Far and away the worst experience I've had shopping online.
December 24, 2015
Ms. Esther [redacted]
Customer Relations Advocate
Revdex.com
330 N. Wabash Avenue, Suite 2006
Chicago, IL 60611
RE: Todd [redacted] ...⇄
[redacted] ...⇄ /> [redacted]
Case # 10975812
Account # [redacted]
Dear Mr. [redacted]:
We are in receipt of your notification, dated December 2, 2015, regarding Mr. [redacted] rebuttal.
We respectfully disagree with Mr. [redacted] view on our Christmas Guarantee and our overall practices as a reputable business. He is correct that the ring is currently at our vendor and has not shipped out. The ring would have made it for our Christmas Guarantee, however, the guarantee is void if payment is not available by the guarantee cutoff date. He was unable to meet the criteria to complete the purchase and fulfill the agreement, so his order was no longer guaranteed.
After my first reply to Mr. [redacted] complaint, our system began our pre-authorization process on the credit card ending in x9466 provided by him. The pre-authorization process is an attempt to “test” the credit card to make sure the address associated with the card is correct and the appropriate funds are available for the purchase. Our records show our first attempt at pre-authorization occurred December 11 and the card failed the request. The card failed again on December 14 and 17. The card did pass our last attempt on December 21, however, the cutoff date for the Christmas Guarantee concerning personalized jewelry was December 16; 5 days before his card passed pre-authorization. Since payment was not available by the December 16 cutoff date, his order was no longer eligible for the guarantee. These events took place after my first response was submitted so this information was not available at the time of my letter.
If Mr. [redacted] decides to keep the order, he will receive the ring in the next couple of weeks. If he no longer wants the ring he is welcome to call us and cancel his order. He has not yet been charged for the ring. Our hours are Monday through Friday, 7:00am to 6:00pm (CT).
Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future.
Sincerely,
Tofer [redacted]
Client Services
Initial Business Response /* (1000, 5, 2014/09/25) */
September 25, 2014
[redacted] XXXXX
RE: [redacted]
[redacted]
[redacted]...
[redacted] XXXXX-XXXX
Case # XXXXXXXX
Account # XXXXXXXXX
Dear [redacted]
We are in receipt of your e-mail, dated September 15, 2014, regarding [redacted]'s complaint.
Our records show we received an order for 2 boxes of duplicate style checks, in the "Fifth Avenue" check design, via the Internet on September 10, 2014. All check orders are processed "pending credit approval," and one way we obtain this is by requesting "pre-authorization" to charge the total amount due of the order, before printing begins.
According to our records, pre-authorization was requested and authorized on September 10th in the amount of $23.85. However, there was a problem with the information provided, and our check printer needed confirmation of [redacted]'s Bank information. This held up the processing of his order, and once the bank information was confirmed, the pre-authorization process had to be repeated. A second pre-authorization was received on September 11th.
However, we assure you and [redacted] that his credit card was only charged one time in the amount of $23.85 upon shipment of his order on September 19, 2014. It is our experience with varying financial institutions, that pre-authorizations drop off anywhere from a few days to 21 days depending on the bank.
Our records show we requested [redacted]'s bank fax number on September 13th so we could forward a "Credit Card Authorization Release Form" and ask them to remove the second pre-authorization. [redacted] refused to do this and the call was disconnected.
[redacted], since [redacted]'s order has already been shipped we trust the first and second pre-authorizations have since been dropped, and [redacted] can verify the single charge of $23.85 with his issuing bank. He can also confirm or request that they "release" one or both pre-authorization requests himself with the following authorization numbers: XXXXXX from Sept. 10 & XXXXXX from Sept. 11.
If he still insists he was charged twice, we invite him to send us proof of this so we can review the document and determine if a refund is warranted. Please instruct [redacted] to contact me directly at the number below for instructions on where to fax the documentation showing the additional "charge" for our review.
Thank you for bringing this matter to our attention.
Sincerely,
[redacted]
Client Services
XXX-XXX-XXXX
I ordered a lighted floral centerpiece from the Bradford Exchange (BE) but it didn't light. I even tried several sets of batteries, just in case. Following the instructions on the BE website, I sent an email to resolve the issue. Their website states that they respond to emails within one business day. One business day later, no response. So, I sent another email. Again, no response. On the third day, I tried calling. Unfortunately, it was around 8:00 pm (EST) and Customer Service was closed for inquiries/complaints on existing orders. I thought it ironic, however, that Customer Service was available if I wanted to spend more money in a new order.
In order to bypass the automated phone system and talk to a live Customer Service representative, I proceeded as if I were placing a new order. I explained my story to the representative, and -- sure enough -- she confirmed that she couldn't help me. She told me I'd have to call back tomorrow.
I still don't know how this will be resolved, but my expectations are low having just read a considerable amount of negative customer feedback on various Internet sites. I will no longer do business with BE because I feel disrespected and unappreciated as a customer. I'm also disappointed and disillusioned with BE given the feedback of their other customers.
I ordered a ring for my wife for Valentine's day. During the ordering process, everything showed that I would receive the day before Valentine's day. A week later, I looked up the order status and suddenly instead of Feb 13, the new date is March 29. I was never notified (they have my email address and phone number.) I have asked if this was an error or if not, I asked to cancel the order and have my money refunded. So far no response. Very poor business experience.
What a ripoff! Quick to take our money on December 7th and it is now December 26th and our daughters primary Christmas gift has still yet to arrive! Multiple calls to customer service resulted in multiple excuses and promises, and still nothing! This business is a joke and a ripoff!
December 12, 2016
face="Times New Roman">Ms. [redacted]
Customer Relations Advocate
Revdex.com
330 N. Wabash Avenue, Suite 2006
Chicago, IL 60611
RE: [redacted] ...⇄
[redacted] 10th Ave South ...⇄
[redacted], MN. [redacted]
Case # [redacted]
Account # [redacted] & [redacted]
Dear Ms. [redacted]:
We are in receipt of your notification, dated December 10, 2016, regarding Mr. [redacted] complaint.
We were sorry to learn that Mr. [redacted] no longer wishes for us to advise him of new products issued by The Bradford Exchange. As he requested, his account has been coded to prohibit future e-mails and mailings, but there are two separate accounts for his address and the second account was not removed from our mailing list. I have removed that account as well, however, mailings are prepared in advance, and it is possible that a few notifications will still reach him. Although he will no longer be an active customer of The Bradford Exchange we would like to express our appreciation for his previous patronage.
Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future.
Sincerely,
[redacted]
Client Services
May 11, 2016 Ms. [redacted] Assistant Manager
12pt;">Direct Retail Services Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: Mr. [redacted], OH 44109 ...⇄ ...⇄ Case # [redacted] Account # [redacted] Dear Mr. [redacted], We are in receipt of your letter dated May 10, 2016 regarding Mr. [redacted] complaint. We are incredibly sorry for the delay but Mr. [redacted] refund check for $45.94. Please inform him that it should arrive within the next two weeks. He is welcome to contact us at the number below for any other questions. We thank Mr. [redacted] for bringing this matter to our attention. Sincerely, Kelsey [redacted] Client Services [redacted]
October 13, 2016
Ms. [redacted]
Customer Relations Advocate
Revdex.com
330 N. Wabash Avenue, Suite 2006
Chicago, IL 60611
RE: [redacted] ...⇄
[redacted] W. [redacted] Dr. ...⇄
Glendale, AZ [redacted]
Case # [redacted]
Account # [redacted]
Dear Ms. [redacted]:
We are in receipt of your notification, dated October 12, 2016, regarding Ms. [redacted]’s complaint.
Our records show Ms. [redacted] placed an order for two of “[redacted]” tabletop trees on August 20, 2016 via the internet.
Our records indicate that Ms. [redacted]’s order was returned to us for a refund, however, our system suspended the returns which has caused the delay in her receiving her refund.
On October 10, 2016 we received Ms. [redacted]’s e-mails stating she wished for a refund and the representative that replied to the e-mail permanently canceled the subscription and the replacements. Her refund was issued on October 11, 2016 and should be back on her card no later than Friday, October 14, 2016.
If Ms. [redacted] has any further questions or concerns regarding this matter, she should contact us directly at 800-[redacted]; our hours are Monday through Friday, 7:00am to 6:00pm (CT).
We trust this resolves the issue and are considering the matter closed.
Sincerely,
[redacted]
Client Services