Bradshaw Property Management

Our technician Dan knew his stuff, early, courteous and no pushy

Dustin did a great job assessing my issue, explaining, and promptly fixing the control panel on my water heaterMuch appreciated!

Michael S from Uptown came out to my home to install a water heater, doing exceptional work and making a positive impression of the company He removed his outdoor shoes every time entering, used covers on the dolly to keep my carpet clean, vacuumed and hand mopped the floor area after removing the old unit In addition to his friendliness and courtesy, he took extra time to go out of his way to address a few additional items I appreciated his explanations of what he was repairing and what to watch for in the future, to help me be a more knowledgable customer

The customer service at Uptown is simply unmatched in our experienceBen Sprovided nice, friendly service that was refreshingly informativeHe was happy to provide context and educate, and was not at all in a rush to get to the next job

We received white glove treatment from the sales call to the installation, clean up and explanation for our new ductless A/C system I highly recommend these professionals

We had an emergency plumbing problem, on a Friday evening and Uptown Plumbing gave excellent advice and serviceWe had both Davis and Austin as the technicians and both we very nice and gave us great serviceThanks to everyone
Jim/Bonnie

Niall Ebbs was our technician and he did a wonderful jobHe was polite, friendly, clean but more importantly fixed our furnace that has not been operating correctly since we built our house years agoHe was knowledgeable and kept me informed throughoutAnd it all cost me nothing as we are on their service planI would recommend Uptown to anybody
Darryl Peterson

Jason did a nice job in follow up of a hot water heater that got fixed and then stopped workingInstructed me on some maintenance issuesUptown isn't inexpensive, but they do nice work

I contacted Uptown Plumbing to clean our main sewer lineWhen I called, I let them know that they would have to go a least feet to reach the main sewer in the streetThey said that they couldThey could not give me an estimate until they came to the house and assessed the situation Upon arriving to my home, the plummer said it would cost $to clean it out to feetincluded in the cost was the use of a camera to scope the drainI mentioned to him that feet might not be enough He said that going out further would be $to $plus labor for each additional feetHe told me he did not have the extra length to go further than feet, and if he needed, he could call and have someone bring an extension I was not sure about agreeing to thisHe mentioned that it is rare that he would need to go more that the feetHe said most drains connect to the main drain at about feetHe also said that he found a coupon online and would save me $Being it was a

Scheduled an appointment on occasions and plumber never showedTime was monopolized on different days for a total of hoursMay be a great business but making an appearance would support that theory

I had a great experience with Uptown Plumbing Mike was the plumber and he did an excellent job Very professional and excellent work I really appreciated receiving a picture of Mike on my cell phone prior to his arrival Very nice to know what the service person looks like prior to arriving at your door - a great safety feature

The service technician arrived on time, was courteous & explained what he was going to do My setup wasn't ideal (very crowded) but he worked with it.At the conclusion of the work he shared his findings & patiently answered my questions

Total SCAMOne of the worst companies I've dealt with - a bunch of con artistsCalled them to clear a drain - the "tech" spends over an hour fumbling and banging around and eventually tells me he can't clear it and I need to replace a bunch of my drain pipes (read: thousands of dollars of work and a bunch of torn up walls.) Before going forward I called another company (only specializing in sewers/drains) for a second opinion and attempt - they got it cleared up in minutes for half of the price of Hero
I gave them a chance to make things rightA "service manager" called me, apologized, offered a partial refundTwo weeks go by - nothing arrivesI spend two days trying to get a hold of them, eventually another person calls back to apologize and says the refund is on the way ASAPA week and half later - nothingI'd rather they just be upfront and tell me I got screwed so I don't waste my time
I will definitely NOT recommend this company to anyone I know and will absolu

Phil is the utmost professional!!! He and his team are wonderful and clean as a whistle! So respectful of our home and great care to doing great work!!! My best thanks!!!! Evelyn Hill

All I can say is AWESOMEI had requested a new toilet to be installed and I wanted something that would work better than the one I hadKasie, the customer service rep took my call and was greatShe told me about the Happy Home club and was able to wave trip charges, get my furnace and AC tuned up and a nice price on the new toiletShe relayed all the wants I had told her so when the Technician Emanuel came to install, he had several options ready for meHe even showed me something that was just as good as what I asked for that was LESS expensiveTalk about building customer loyalty and trust
Emanuel was extremely professional, he was on time to the minute and I even got a text when he was on his way so I could be ready for himLove itI've done a few plumbing jobs myself in the past, but Emanuel made me really understand why you hire a professionalHe replaced a bad valve, the feed line and got the new toilet in under hours, all while keeping me informed of the process and even letting my daughter watch from time to timeI swear my bathroom is cleaner than when it started too (not counting the toilet)
In total, Uptown Plumbing, Heating and Cooling is now my go to plumber and HVAC placeI'm so happy

The technician was very thorough and informative

My argument with Uptown Heating and Cooling is with the scare tactics they use, mis-information they circulate and dis-service they do to customersTheir service contractors put folks against a rock and a hard spot and will force them to shut off working equipment and "red tag them" to frighten them into purchasing new furnaces

We have always been very satisfied with the service we've gotten from Uptown Plumbing and HeatingThe staff have always been very knowledgeable, and the communications is most excellent

I hired this company to install a tankless water heaterPerson who did the install is a master plumber who has installed "dozens" of tankless water heaters across various brandsPlumber installed tankless water heater as per the manual, but did not read the informational pamphlet that was included in the box that specifically stated air needed to be allowed into drain tube to allow for proper drainagePlumber ran a drain tube straight from condensation tank without allowing for airThis caused condensation tank to backup and overflow 1-days after install resulting in electrical components inside the water heater to be exposed to waterI have tried working with the merchant and they will not refund any portion of the laborI have supporting documentation from the manufacturer of the water heater as well to support these claimsA master plumber with this level of experience should know how to solve these issues in the field

Sean was the technician who performed my Happy Home furnace, air conditioner and water heater check-upsPlus, I have had prior experience with him and his servicesHe is very knowledgeable on HVAC and desires to do a great jobHe listens and will gladly teach the home ownerTeaching includes information on why and what he is doing, plus information on things the home owner should be doing to save future costs or keeping the systems running smoothlySara is on the office staff and a person can tell that she cares about the customerShe remembers, ensures you know when the field person is coming, she listens and is very unusual in the "world of people out there" who generally answer the phone and write notes to pass onto someone elseOver time, I have worked with other employees of Uptown and all have trustable knowledge and perform good workThe organization is solid and gives good work