Bradshaw Property Management

Our water heater was leaking and needed replacement Uptown Plumbing was able to provide service within two hours The technician was talented, pleasant, and very capable We were very pleased with the service

Dan Lwas very courteous and helpful

Uptown sent out a technician the same day, even though my problem wasn't serious Dustin arrived on time and discussed the problem ahead of time He gave me a cost before he did the work Although he didn't have the part I needed in his vehicle, he got it quickly and finished the work with little mess and good explanations of what he did Thank you

The service technician arrived on time, was courteous & explained what he was going to do My setup wasn't ideal (very crowded) but he worked with it.At the conclusion of the work he shared his findings & patiently answered my questions

The hot water spigot did not turn in my bathroom sinkUptown was able to schedule a repair visit quicklyThe technician was helpful and knowledgeableHe was careful and neat while doing the repairHe informed me of costs and there were no surprisesEveryone I worked with was polite and efficient

The technician (Tom) was very professionalHe explained the work he was doing and provided options for problems he foundWhen he came across a plumbing issue he wasn't qualified to address, he promptly scheduled a plumber to come out

As HappyHomeowner club members, and owners of a year old home, we have had more than our share of learning experiences with our house and plumbing, water heater, furnace, air conditionerToday was another great experienceAn original pipe had deteriorated and resulted in water in our bathroom wallBo came to check it out and within a few hours we now have the plumbing repaired, preventative measures taken, are fully up to code on what was an original part of the homeBo was another in the line of very knowledgable and capable Uptown employeesHe was professional, efficient, and wonderfully personable, working with me AND my very curious kids!
Thanks for another great Uptown experience

Uptown installed a new boiler for me recently and Joshua H worked with me to go over the paperwork after the technicians finished the install Joshua was very professional and knowledgable He went over everything with me to complete the process

Very nice experience...good communication with the office...technician who came listened to my need and gave me the best result that was one I could afford and live with Very satisfied with his work

Uptown is great! My wife noticed a small leak in the ceiling of our recently remodeled bathroom and so I called Uptown to have one of their plumbers come to diagnose and fix the issue Now, in hindsight, it makes perfect sense to me, but I was initially pretty surprised by how polite and cheerful Shannon, the Uptown employee who took my call, was in getting the appointment scheduled Just a nice person who clearly takes pride in her job and does it well.\r\n\r\nLuckily, they had a plumber available the same day and so the plumber, Bo, showed up a few hours later I suppose all I can really say is, wow, like the girl on the phone, Bo was extremely polite and took quite a bit of time to diagnose the somewhat unclear issue properly As it turned out, a toilet (not the shower as we suspected) on the floor above and a bit over hadn't been installed properly and started leaking Bo pinpointed the issue for us and clearly told us how it should be fixed and the charge to do so As the charge was reasonable we told him to proceed \r\n\r\nAfter an hour or so I came back to check in on Bo and he was finishing up Embarrassingly, he was actually cleaning the toilet better than it was before he had arrived I told him that I was impressed by what a nice job he was doing and he told me the story about how, when he interviewed with Uptown a couple of years previously, he was asked many questions about how much he believed in giving customers "world class service." He said he was surprised by these questions but excited to be part of a company that put customers first He said that keeping customers happy is a core part of Uptown's philosophy and that it makes working at Uptown a lot of fun Bo asked two or three times to confirm that I was happy with everything and then made clear that they stand behind their work and that I should call if there are any future issues Who expects this kind of service? Not me.\r\n\r\nI've had quite a bit of work done in our home, and I am probably more price conscious than most That being said, Uptown's prices are particularly reasonable given the quality of work and first-class service.\r\n\r\nIn any case, it's rare to run into a company that does business like Uptown They are good people who treat customers as they'd want to be treated and do top-notch work for a fair price Importantly, they stand behind it \r\n

Standard equipment maintenance check was simple, thorough and pleasantDan provided great peace of mind to this first-time homeownerOverall, this continues to be a great experience and partnership

Very positive customer oriented businessPrompt, ontime serviceuptown severice representative provided different costs and solutions to remedy the problemFriendly and professional serviceI highly recommend

We received white glove treatment from the sales call to the installation, clean up and explanation for our new ductless A/C system I highly recommend these professionals

Ali was quick, efficient, thorough & professional in performing his duties during my annual furnace inspectionAll questions were answered to my satisfactionI would welcome his return in future inspections

Friendly, knowledgeable, professional! The package deal had lots of extras for warranty and add ons that helped me decide to go with Hero!

Mike is a Master Plumber He is excellent He has years experience We now have a Plumbing Company for all our needs A very positive experience

Was very happy with the knowledge and expertise of everyone I have dealt withWould highly recommend

Very proPunctual & informative techGood peoples! Highly skilled

Really excellent service; you can tell they take their reputation seriouslyWould absolutely recommend to friends and family

Mike *** from Uptown Plumbing Heating and Cooling worked on a plumbing system that had a valve behind the toilet sheared off He was very efficient and now everything works great