Brainerd Glass Company

Thank you for contacting Life Line Screening in regards to this complaintOur Marketing department will immediately removed this customer from all mail and call back list so this customer will no longer receive any mailings from us Thanks again

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, I spoke with Nick, he stated he is the Supervisor of the Customer Service Dept, Nick stated that I will receive my test results, days from my test date which was May 20th, and Nick stated that I have a Credit on file and I am absolved from the payment of $ [redacted]

Thank you for contacting Life Line Screening in regards to this complaint we are trying to contact this customer because they reached out to us so we are just trying to resolve their issues.We will cancel this membership per customer's request Thanks again

[This consumer message was received by Revdex.com via email and is a copy/paste by **.] Revdex.com: The business resolved by refunding my money Regards, [redacted]

Thank you for contacting us in regards to this complaint we sincerely apologize and will remove customer from all future communicationHer Husband at some point must have shared her email address that why it was addressed to himWe do apologize and will remove all communications Thanks

Thank you for contacting Life Line Screening again, the billing that this customer is receiving will be resolvedShe should no longer receive anymore bills in regards to payment for Medicare screenings

Thank you for contacting Life Line Screenings in regards to this complaintWe sincerely apologize for the difficult communication this customer experienced Please be advised that we do have a cancellation policy in place that was explained the day the customer made the appointmentIf a customer cancels within hours of their appointment, they are provided with a gift card that never expires and is transferrable so they can reschedule at their convenience Because of the inability to get her problem explained or resolved via customer service, we will process this refund and apologize again for the negative experience

Thank you for contacting Life Line Screening in regards to this complaintWe have refunded this customer and will remove all her information from our mail and call back list Thanks again

Thank you for contacting Life Line Screening in regards to this complaintWe sincerely apologize for the calls and will remove this name asap from our database Thanks again

Thank you for contacting Life Line Screening we will immediately stop all billing to this participant and will remove her name from our database so no future communications will be received from Life Line Screening Thanks again and we sincerely apologize

Thank you for the clarification, The healthy Brain check list that is used to check for possible memory impairment during the Annual Wellness Visit does not give a diagnosis of cognitive decline, it is a screening tool that only shows if further testing in needed Testing for cognitive decline is a required part of The Annual Wellness VisitA copy of the check list is attached for your records We do apologize for all the confusion Let us know if we can be of any further assistance

Thank you for contacting us in regards to this complaintWe have resolved this issue with this customerThanks again for contacting us

Thank you for contacting Life Line Screening in regards to this complaint we do apologize for the mis- communications and this customer will no longer receive any billing from Life Line Screening Thanks again and have a great day

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowI want a refund for the testsObviously none of your results are dependable, and we should not have trusted your companyI had a feeling you were gonna come back and say the test was misread the first timeWhen people sign up for these tests, it is to find, issues, or alleviate worriesI have no faith in any of the tests you performed the first time, or this timeSo now we have to get them done all over with qualified physiciansPlease refund all of the money I spent on both occasions I was told on the phone by a rep at Lifeline that they shouldn't refund all of my money because only one test was messed upHow do they know that? If one was this mixed up, we have no confidence in the other results either Regards, [redacted]

LIFE LINE COMMUNITY HEALTHCARE,February 13, [redacted] [redacted] *** [redacted] *** Revdex.com Complaint ID: [redacted] Dear MrS [redacted] We are in receipt of the complaint that was filed with the Revdex.com, as well as your subsequent letters of complaint that were sent to our corporate officeWe regret that you had an unfavorable experience with our company and appreciate the opportunity to clear up any miscommunicationAccording to your letter and our records, our mobile unit provided correct information regarding the recommended Medicare benefit of an Annual Wellness VisitAn Annual Wellness Visit is primarily a consultative service designed to identify risk factors and to create a personalized prevention plan for good healthBy definition an Annual Wellness Visit is only allowed once per yearit is not a routine physicalIn fact, Medicare does riot cover a routine physicalThis can be confirmed by calling Medicare at (800) MEDICAREA Medicare provider is required to inform a patient in advance of their financial responsibility prior to the serviceThey are also required to obtain informed consent in the form of a Patient Agreement and Consent for TreatmentWe have met both of those requirementsAs you reported our team indicated that the Annual Wellness Visit would be covered by Medicare and it was covered at 100% with no out of pocket expense to youWe also obtained your signature on a Patient Agreement and Consent for Treatment form that gave permission to complete the Annual Wellness VisitIn addition, you provided a copy of your Medicare card for the purpose of our billing the service to your insurance carrierWe have attached copies of these documents for your reviewThere are also specific guidelines that Medicare dictates for the Annual Wellness Visit itselfOur Annual Wellness Visit has been reviewed by Medicare and found to meet all Medicare guidelinesWe have attached a document that Medicare has published which explains the Annual Wellness Visit requirementsWe are also providing a copy of your medical records from your Annual Wellness Visit so that you can see that the requirements were met Life Line contends that we met our responsibility to provide proper informed consentWe have not billed you for the service because Medicare paid for it in fullAs far as the bill that was received from your personal physician, that is a matter that would need to be taken up with himAll Medicare providers have the same responsibility to inform a patient in advance if they are going to incur chargesWe hope that the documents attached for your review will clear up any confusion regarding your servicesLife Line does not intend to refund Medicare for the service that we providedWe do not intend to inform Medicare that service that billed "was not a physical" because we didn't bill for a physicalWe correctly billed for an Annual Wellness Visit and as previously stated a routine physical is a non-covered serviceWe did indeed provide the service with your permission and payment was warrantedWe also do not intend to pay your physician's bill as that is a situation that would need to be resolved with your physicianLife Line takes great pride in our contribution to preventative healthcareWe strive to be compliant with all health care laws and do not condone fraud in any wayWe will be happy to answer any additional questions that you might haveMy business card is included with my direct contact information for that purposeSincerely, Karen C [redacted] Manager Reimbursement Services [redacted] ***

Thanks for contacting us in regards to this complaint I show the appointment was scheduled for TODAY The customer did call in, and scheduled for all ultrasounds for the price of $which is exactly what would have been advertised to himIf there was an additional charge that means the customer would have agreed to add to blood test directly at the location and would have been told the price, and given a receipt right away which does explain the test that was taken and the amount paid At this time we do not see where any mistakes were made on our endWe scheduled the customer for exactly what was advertised at the advertised price and if they chose to add blood tests at the location that would be up to them Thanks again

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have spoken to different people at Life Line Screening and gave details They are A***, C.J.C***,Y [redacted] , T***, Michael A [redacted] and M*** I’m sure they have the records of my specific complaints I reached everyone except M [redacted] at 1-800-897- I reached M [redacted] last and she is at 1-800-635- What upset me the most was the letter they sent my doctor saying that “I am possibly memory impaired”, which was based on two questions The questions were suppose to be given to me in writing so that I could read the words, “Increasing difficulty” Instead they were asked verbally and “increasing difficulty” was never mentioned The questions were, “Forgetting recent events or conversations” and “Retelling a story or joke to the same person because I forgot that I had already told them” The questions are too vague The questions are misleading because there are big events like weddings and there are small events, like prayer meetings that I attend regularly I am a people person and talk to people all the time, even people I don’t know in the grocery store, church and the athletic club I have been guilty of doing both of these all my life because I’m always going somewhere and always talking to people The other thing I had a problem with is that when I asked them to send a letter to my doctor explaining what the diagnoses is based on, they sent him an additional pages and those two questions were not on the same page as the letter to the doctor When I asked why they couldn’t be on the same page, they told me, “they didn’t have a letter like that” On my 6th call, M [redacted] said she would do that, but I had already decided that I needed to contact youI have not gotten a copy of M***’s letter My other complaints are, calling me “at risk” with a blood pressure reading of 124/and “at risk” in physical activity when I live on floors, do all my own housecleaning, take care of a huge yard and exercise one and a half hours three times a week I believe the written question was do you exercise minutes each day and I put down, “No” The question should be, “ how much do you exercise in a week” The questions are “very misleading” [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Thank you for contacting Life Line Screening a full refund has been issued to both customers

Thank you for contacting us we will refund the tests Thanks