Brainerd Glass Company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Thank you for contacting Life Line Screening in regards to this complaint. Please be advised that we will be following up with the complainant directly by way of our HIPAA Breach Investigation and Reporting Procedure, Life Line Screening takes breaches of protected information very seriously, and...

we will fully investigate this and provide a confidential response directly to this customer, and if required, complete all required reporting to Health and Human Services.   Thanks again for contacting us in regards to this complaint.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear [redacted]:
 
We apologize for the confusion with your scantron form and risk factor documentation. It appears that the scantron did not scan properly, most likely because of stray marks on the form, and it was not properly verified. We can understand that receiving a letter from us indicating that you had risk factors that were false would be very upsetting for you. We have removed you from our mail list and you should not receive any mailings in the future. 
 
Again, we apologize, and thank you for letting us know of the problem.

Thank you for contacting Life Line Screening we have spoken to this customer and the issue is resolved
 
Thanks again

Thank you for contacting Life Line Screening in regards to this complaint. We are a reputable company and surely not a scam, as we do business in almost every state in America and also registered with the Revdex.com. We sincerely apologize about the wait time and the inconvenience and will refund this...

participant money.
Thanks again for your time

Thank you for contacting Life Line Screening in regards to this complaint, we have refunded this customer and left a message for himHappy Holidays

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Nick (LLS representative) stated to me that there would be no charge so it is over.  I will work with my doctor and allow him to direct what screenings I need.  Thank you for our assistance with this issue.[redacted]

C[redacted], Karen <Karen.C[redacted]@llsa.com>Sep 9 (3 days ago)to yourRevdex.com Dear Revdex.com: We have spoken with Ms. [redacted] today regarding her complaint. We were able to resolve her complaint over the telephone. We are unable to provide any further details regarding this...

resolution due to federal privacy laws. We appreciate the Revdex.com bringing this concern to our attention. Thank you,  Karen C[redacted](800) 897-9177Fax: (866) 783-2887

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Thank you for contacting Life Line Screenings in regards to this complaint. We sincerely apologize for the difficult communication this customer experienced.   Please be advised that we do have a cancellation policy in place that was explained the day the customer made the appointment. If a...

customer cancels within 48 hours of their appointment, they are provided with a gift card that never expires and is transferrable so they can reschedule at their convenience.   Because of the inability to get her problem explained or resolved via customer service, we will process this refund and apologize again for the negative experience.

Thnak you for contacting Life Line Screening we do apologize that he has not received his results yet but it usually can take up to 21 days to receive results. His results were mailed on 3/17/2016 so he should receive them any day now. We will also mail another copy today to ensure that he receives...

them.
Thanks again

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Thank you for contacting Life Line Screening in regards to this complaint we do apologize for the mis- communications and this customer will no longer receive any billing from Life Line Screening.
Thanks again and have a great day

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For...

your reference, details of the offer I reviewed appear below. i have not yet heard from Life Line resolving this issue, nor have I received the results of the tests performed. 
Regards,
[redacted]

Thank you for contacting Life Line Screening in regards to this complaint we are trying to contact this customer because they reached out to us so we are just trying to resolve their issues.We will cancel this membership per customer's request Thanks again

LIFE LINE COMMUNITY HEALTHCARE,February 13, 2017 [redacted] [redacted] 
[redacted] 
Revdex.com Complaint ID: [redacted] Dear Mr. S[redacted] We are in receipt of the complaint that was filed with the Revdex.com, as well as your subsequent letters of complaint that were sent to our corporate office. We regret that you had an unfavorable experience with our company and appreciate the opportunity to clear up any miscommunication. According to your letter and our records, our mobile unit provided correct information regarding the recommended Medicare benefit of an Annual Wellness Visit. An Annual Wellness Visit is primarily a consultative service designed to identify risk factors and to create a personalized prevention plan for good health. By definition an Annual Wellness Visit is only allowed once per year. it is not a routine physical. In fact, Medicare does riot cover a routine physical. This can be confirmed by calling Medicare at (800) MEDICARE. A Medicare provider is required to inform a patient in advance of their financial responsibility prior to the service. They are also required to obtain informed consent in the form of a Patient Agreement and Consent for Treatment. We have met both of those requirements. As you reported our team indicated that the Annual Wellness Visit would be covered by Medicare and it was covered at 100% with no out of pocket expense to you. We also obtained your signature on a Patient Agreement and Consent for Treatment form that gave permission to complete the Annual Wellness Visit. In addition, you provided a copy of your Medicare card for the purpose of our billing the service to your insurance carrier. We have attached copies of these documents for your review. There are also specific guidelines that Medicare dictates for the Annual Wellness Visit itself. Our Annual Wellness Visit has been reviewed by Medicare and found to meet all Medicare guidelines. We have attached a document that Medicare has published which explains the Annual Wellness Visit requirements. We are also providing a copy of your medical records from your Annual Wellness Visit so that you can see that the requirements were met.  Life Line contends that we met our responsibility to provide proper informed consent. We have not billed you for the service because Medicare paid for it in full. As far as the bill that was received from your personal physician, that is a matter that would need to be taken up with him. All Medicare providers have the same responsibility to inform a patient in advance if they are going to incur charges. We hope that the documents attached for your review will clear up any confusion regarding your services. Life Line does not intend to refund Medicare for the service that we provided. We do not intend to inform Medicare that service that billed "was not a physical" because we didn't bill for a physical. We correctly billed for an Annual Wellness Visit and as previously stated a routine physical is a non-covered service. We did indeed provide the service with your permission and payment was warranted. We also do not intend to pay your physician's bill as that is a situation that would need to be resolved with your physician. Life Line takes great pride in our contribution to preventative healthcare. We strive to be compliant with all health care laws and do not condone fraud in any way. We will be happy to answer any additional questions that you might have. My business card is included with my direct contact information for that purpose. Sincerely, Karen C[redacted] Manager Reimbursement Services [redacted]

[redacted]Feb 9 to yourRevdex.com Dear Revdex.com: Thank you for bringing this complaint to our attention. We will be responding directly to the patient regarding this complaint. Should the Revdex.com require more information, we would need a patient signed...

release of records in accordance with federal privacy laws.  Thank you,  Karen C[redacted]Life Line Community HealthcareManager – Reimbursement Services[redacted]

Thank you for contacting Life Line Screening this customer has been refunded and we sincerely apologize for the delay

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]