Brainerd Glass Company

Thank you for contacting us in regards to this complaint we sincerely apologize and all billing will be suspended ASAP
Best Regards

Thank you for contacting Life Line Screening in regards to this complaintWe will immediately remove this customer from our mail list
Thanks again

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. However I want to add this: If
they send me additional stuff after I have asked them to remove my information from their mailing list, and they promised to do so, I will take further actions on this
Regards,
*** ***

Thank you for contacting Life Line Screening in regards to this complaint we sincerely apologize for the calls and have remove this name, address and phone number from our mail and call back list
Again we do sincerely apologize for any inconvenience this might have caused
Thanks again

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
I am enclosing the original price quoted to me and the receipt showing the amount paid , note the "Annual Key Health " $added to the Package Selection $total $I consider this as the annual wellness visit price paidThey've already collected $from my insurance and the price advertised on their flyer was $.This company is dishonest and I refuse to pay them another cent

Thank you for contacting Life Line Screening in regards to this complaintWe apologize for the inconvenience and we have removed this customer from all our Marketing list where he should never again be contacted by mail, email, or phone calls
Thank you

*** *** 9:AM to me Thank you for following up on my complaint to Life Line Screening They called me and we resolved the issue*** *** ***

Thank you for contacting Life Line Screening in regards to this complaintLife Line Screening does have a cancellation policy that was explained to the customer at the time of the appointment , if appointment was not cancelled before hours of the screening a gift card will be issuedWe are
sorry to hear this customer had trouble finding the location even though it was only miles away from her homeWe will refund customer as a courtesy
Thank you

This business response was received by Revdex.com via email and is a copy/paste by Revdex.com staff member **.December 12, 2017 *** ***
*** *** ***
*** *** ** ***
*** *** *** *** *** Dear *** *** Life Line appreciates the opportunity to respond
to your complaint that was sent to us by the Revdex.coms of Greater ClevelandYou mention in your letter that you believe that Life Line is participating in Medicare fraud by "double dipping." Double dipping is the act of collecting payment for a service from a patient and then billing an insurance company for the same service thus accepting payment twiceLife Line takes our provider status with the Medicare program very seriously and would never condone such fraudulent activity. On April 9, 2016, you attended a Life Line Screening event at *** *** *** ***You prepaid $for the following preventive screening tests: Carotid Artery Disease, Peripheral Arterial Disease, Abdominal Aortic Aneurysm and Atrial FibrillationThese were the ultrasound-type tests that you had done and these services were not billed to MedicareAt the same event, you also opted to have an Annual Wellness Visit done with our Nurse Practitioner, Flora M***We did not collect any money from you for this service but we did bill Medicare who paid for the service at 100%We would not have been able to provide an Annual Wellness Visit without your written permissionAttached is a copy of the Patient Agreement and Consent for Treatment From that you signed granting Life Line permission to complete an Annual Wellness Visit, as well as to bill MedicareWe have also attached a copy of the insurance card that you provided for billing purposesIf Life Line had billed for same service for which you personally paid, it would have been a violation of our provider agreement with MedicareThat is not what happened hereYou paid for the preventative screening tests and Life Line billed Medicare for an Annual Wellness VisitThey are two different services. A Medicare provider also has the responsibility to verify a patient's benefits prior to providing a service so that a patient doesn't get a bill that they were not expectingIf your physician had verified your benefits, it would have shown that you had already had an Annual Wellness Visit with Life Line and he should have put off your visit until the one year mark had passedWe recommend that you contact Medicare to see if your physician is supposed to be billing you at allLife Line has been instructed by Medicare that billing a patient in this situation is also a violation of the provider agreement. We regret any miscommunication that may have occurredWe understand that it is frustrating to be getting a bill from your physician but unfortunately we are unable to assist you with another provider's billWe are attaching a copy of your medical records from your Annual Wellness Visit for your recordsPlease note that this service is voluntary and does not have to be part of your screening packageYou need only indicate that you do not wish to have an Annual Wellness Visit. We hope that this letter and the attached documentation clears up your concernsLife Line takes great pride in our contribution to preventative healthcare and hope to be able to earn your patronage again in the future. Sincerely, Karen C*** Billing Manager *** *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

C***, Karen 6:PMto yourRevdex.com Dear Revdex.com: We are responding regarding Complaint ID # *** for Mr*** *** I spoke with Mr*** today and am forwarding his medical records as requestedI am also responding in writingWe
believe that this will satisfy Mr*** and that we have successfully addressed his complaint and cleared up any confusion regarding his services. Should the Revdex.com require further documentation from Life Line, we would require a Release of Records signed by Mr*** himself. Thank you for bringing this concern to our attention. Sincerely, Karen C***Billing Manager(800) 897-9177Fax: (866) 783-

Thank you for contacting us we will have this customer removed immediately from our mail and call back list Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Thank you for contacting Life Line Screening we sincerely apologize and have corrected this issueThere should be no further communications to this participant Thanks again

Thank you for contacting Life Line Screening in regards to this complaintLife Line Screening does not make door to door solicitation calls so I do believe this was a case of mistaken identity
Thanks and have a great day

Mr*** *** participated in a Life Line Screening event on December 10, at the *** *** Catholic Church in ***, AZHe purchased a screening package which included stroke, vascular, heart rhythm and osteoporosis screeningBecause of the preventative nature of these tests they
are non-covered by most insurance companies which is why Mr*** paid $via credit card for the service
On the same day, Mr*** was informed of a new benefit for Medicare and Medicare Advantage beneficiaries in the form of an Annual Wellness VisitHe agreed to have the Annual Wellness Visit, signed a Patient Agreement and Consent for Treatment form and provided us with his *** card for the purpose of billing his insuranceThe form that Mr*** signed says, "I understand that if I have insurance coverage outside of traditional Medicare Part B, such as through a Medicare Advantage plan, co•pays or deductibles may apply, and I may be billed for these amount"This is what happened with Mr***'s claim*** processed the claim but applied the charges toward a deductibleThe courtesy adjustment of $was done because as a company we have decided to never charge a patient more than the Medicare allowable even though *** showed the higher deductible amount
Mr*** received two separate servicesScreening services that are not covered by insurance companies and an Annual Wellness Visit that is billable to insurance companiesUnfortunately, his insurance company applied this to an outstanding deductibleHe was billed appropriately for the serviceHe does owe $for the Annual Wellness VisitWe are more than willing to work with him on the outstanding balanceWe do not believe that a refund is warranted in this situation since he has not made payment for the Wellness Visit at all
Life Line Screening and Life Line Community Healthcare would be more than happy to provide copies of all documentation related to the services that Mr*** received upon receipt of a signed release in accordance with federal privacy lawsWe regret any confusion that may have occurred with regard to his experience with our companyWe continue to strive to provide outstanding preventative health care services to our participants,
Sincerely,
*** *** Billing Manager (800) 897-Ext***

Thank you for contacting us in regards to this complaint , we will reach out to this customer and provide him with a LLSA itemized receipt Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

C***, Karen 5:PM Dear ***, Mr*** would not yet have received the letter and documentation that I had mailed to himThis documentation will contain a signed agreement for an Annual Wellness Visit from Life Line Community HealthcareWe cannot provide services without oneI have also provided his medical recordsIt is certainly not our intention to “dupe” anyone into agreeing to have an Annual Wellness VisitNonetheless, I have forwarded his concern to the medical staff from the event that he attended to be certain that his concerns are addressed. Life Line has no intention of separating Life Line Community Healthcare from Life Line ScreeningWe are one and the same companyMany companies have multiple divisions and/or subsidiariesLife Line Community Healthcare is a wholly owned subsidiary of Life Line ScreeningLife Line Community Healthcare is a Medicare provider because the services that we provide are covered benefits under the Medicare program and require a separate National Provider IdentifierLife Line Screening is a direct-to-consumer business and does not participate in the Medicare program. In a few days, Mr*** should receive the letters and medical records that I have mailed to himWe have offered to refund Medicare after he reviews these records if he is still unsatisfied with the service that he receivedUnfortunately, I cannot elaborate any further without a signed release of records because to do so would place us in violation of federal privacy lawsLife Line Community Healthcare provides more than 120,Annual Wellness Visit each year to beneficiaries who are very satisfied with our servicesWe regret that Mr*** had an unsatisfactory experience and take his complaint seriously as we desire to continuously improve our services Unfortunately, we are unable to resolve his complaint as he has requested. Sincerely, Karen C***Billing Manager

Thank you for contacting Life Line Screening in regards to this complaint we have spoken to this customer in regards to this issue. We explained that we did not charge her card at all, the reps who said it was in another system found it but did not realize at the time that it was declined
and reported that in the system
Customer stated she left multiple messages with one of our representative and never heard any replies back at allWe apologized multiple times and explained the entire situation to her and why there was a confusion on our end and she did understand at the time. We did also apply a comp certificate to this screening due to the fact that she was not going to pay and was extremely upset
Once the call was completed she was ok and we assumed the issue was resolvedIf she has a copy of her credit card statement where the payment was processed then she need to provide a copy of that payment because according to our record her card was declined
Thanks again for contacting us and have a wonderful day