Brainerd Glass Company

[This consumer message was received by Revdex.com via email and is a copy/paste by **.]
Revdex.com:
The business resolved by refunding my money.
Regards,
[redacted]

From: C[redacted], Karen Date: Wed, Jun 1, 2016 at 6:11 PMSubject: Complaint #[redacted]To: "[email protected]" <[email protected]>
Dear Revdex.com,
 
This is an update regarding an unresolved complaint. Called patient today and left another message per her request. We also responded in writing. This issue will take a little longer to resolve. Again, we would be happy to disclose more information upon receipt of a signed release of records from the patient.
 
Thank you,
 
 
Karen C[redacted]
(800) 897-9177
Fax: (866) 783-2887

Thank you for contacting Life Line Screening again, the billing that this customer is receiving will be resolved. She should no longer receive anymore bills in regards to payment for Medicare screenings

Thank you for contacting Life Line Screening in regards to this complaint. We have reviewed the results and the 2016 exam has been updated (the plaque was not included in
the report, but was documented on the images) and a corrected letter was sent to the customer.We are also trying to reach out...

to this customer to explain
Thanks again for contacting us and we truly apologize for the oversight

Thank you for contacting Life Line Screening in regards to this complaint. Our records indicate that this customer called in on 4/4/2015 and schedule an appointment for 5/19/2015 with us, which he also paid for in full at the time of the appointment. He did call back in after we sent him...

reminders of his upcoming screening and wanted to cancel his appointment , which was cancelled and refunded. We have since then removed him from all our mail, phone and email list, so he should no longer be contacted by us.
Thanks again for contacting us

Thank you for contacting Life Line Screening in regards to this complaint, we sincerely apologize for the inconvenience and will remove this participant from our mail, email and call list immediately. Please also be advised that all our physicians that reviews our screening are all board certified...

and have valid licenses in all the states they review screenings for
Thanks again and have a wonderful day

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Regards, I spoke with Nick, he stated he is the Supervisor of the Customer Service Dept,  Nick stated that I will receive my test results, 21 days from my test date which was May 20th,  and Nick stated that I have a Credit on file and I am absolved from the payment of $130.00.  
[redacted]

Thank you for contacting Life Line Screening in regards to this complaint. We sincerely apologize for these calls and we will remove this customer immediately from our mail, email and call back list
 
Thank you

C[redacted], Karen <Karen.C[redacted]@llsa.com>3:56 PM to yourRevdex.com Dear Revdex.com: We are in receipt of the complaint mentioned above for [redacted]. We will contact the patient  to resolve the issue. If further information is needed by the Revdex.com we would require a signed...

release of records in accordance with federal privacy laws. Sincerely,  Karen C[redacted](800) 897-9177Fax: (866) 783-2887

(The following was copy/paste by Revdex.com staff - LST)[redacted]From[redacted]Date: Thu, Jul 6, 2017 at 4:29 PMSubject: Complaint ID# [redacted]To: "[redacted]
Dear Revdex.com, Thank you for the opportunity to respond to the...

complaint referenced above. We will be responding directly to the patient in accordance with federal privacy laws. If the Revdex.com is in need of additional information, Life Line would require a release of records form signed by the patient. Thank you, [redacted]

Thank you for contacting Life Line Screening in regards to this complaint we apologize for all the misunderstandings and this customer has been full refunded
 
Thanks again

Thank you for contacting Life Line Screening in regards to this complaint we sincerely apologize for all the phone calls. We have opt this customer from our systems and customer should no longer receive any communications from us Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I thought their response was fine, but they still have to contact me.  I haven't received a phone call, and my answer machine isn't turned on.  I will await the letter and we'll go forward from there.  Thank you.
Regards,
[redacted]

Thank you for contacting Life Line Screening in regards to this complaint, we are able to review her results but will also need her aunts name to review her results too.
Life Line Screening is a screening company and we do not screen for heart disease and the ECG we performed would not...

detect signs of myocardial infarction or coronary artery disease (which appears to have been the issue with her aunt if she underwent a coronary bypass almost 2 months later)
As far as her Blood Pressure was concerned, it was only evaluated at the PAD station and according to the AHA is high for her age. At this time there is no reason for a refund as there is no indication Life Line Screening did anything incorrectly
Thank you once again for contacting us

From: C[redacted], Karen <Karen.C[redacted]@llsa.com>Date: Fri, Mar 25, 2016 at 11:37 AMSubject: complaint #[redacted]To: "[email protected]" <[email protected]>
Dear Revdex.com:
 
We have spoken with [redacted] with regard to the complaint ID above and...

have successfully resolved her concerns. Should the Revdex.com require any further information, please provide us with a signed release of records from the patient and we will gladly respond.
 
Thank you,
 
 
Karen C[redacted]
(800) 897-9177
Fax: (866) 783-2887

Thank you for contacting Life Line Screening we will immediately stop all billing to this participant and will remove her name from our database so no future communications will be received from Life Line Screening
 
Thanks again and we sincerely apologize

Thank you for contacting Life Line Screening in regards to this complaint, we apologize for the mailing and we will remove this name and address from our database immediately
Thanks again

Thank you for contacting Life Line Screening, we are sorry if there were concerns created by the Results Pack from your screenings.  Please be assured, we only share Life Line Screening results with you, and no one else.  Our notations of risk factors comes from the health history...

questionnaire and screening results from your last screening. We will also remove this customer from all future contacts from Life Line Screening
 
Thanks and have a wonderful day

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have not spoken with anyone and have not received a refund.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted] I have received my refund, and thank you.