Brainerd Glass Company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Nothing has changed.   My annual physical in 2015 was completely covered by Medicare.  They are wrong in stating that an annual physical is not covered by Medicare.  The typical patient who uses their services is over 65, and Life Line takes advantage of this fact.  Old people are vulnerable to conveniently leaving out information, and it is easy to get senior citizens to signlengthy (written by attorney) agreements to cover their as.   This is exactly what happened to me.Ask yourself why they conveniently did not ask me if I schedule an annual physical with my doctor.  It is out and out done to push up revenue.Again----think of [redacted] and how they pressured their sales people to add on.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have spoken to 6 different people at Life Line...

Screening and gave details.  They are A[redacted], C.J.C[redacted], T[redacted], Michael A** and M[redacted].  I’m sure they have the records of my specific complaints.  I reached everyone except M[redacted] at 1-800-897-9177.  I reached M[redacted] last and she is at 1-800-635-0475.  What upset me the most was the letter they sent my doctor saying that “I am possibly memory impaired”, which was based on two questions.  The questions were suppose to be given to me in writing so that I could read the words, “Increasing difficulty”.  Instead they were asked verbally and “increasing difficulty” was never mentioned.  The questions were, “Forgetting recent events or conversations” and “Retelling a story or joke to the same person because I forgot that I had already told them”.  The questions are too vague.  The questions are misleading because there are big events like weddings and there are small events, like prayer meetings that I attend regularly.  I am a people person and talk to people all the time, even people I don’t know in the grocery store, church and the athletic club.  I have been guilty of doing both of these all my life because I’m always going somewhere and always talking to people. 
The other thing I had a problem with is that when I asked them to send a letter to my doctor explaining what the diagnoses is based on, they sent him an additional 15 pages and those two questions were not on the same page as the letter to the doctor.  When I asked why they couldn’t be on the same page, they told me, “they didn’t have a letter like that”.  On my 6th call, M[redacted] said she would do that, but I had already decided that I needed to contact you. I have not gotten a copy of M[redacted]’s letter.   My other complaints are, calling me “at risk” with a blood pressure reading of 124/78 and “at risk” in physical activity when I live on 3 floors, do all my own housecleaning, take care of a huge yard and exercise one and a half hours three times a week.  I believe the written question was do you exercise 30 minutes each day and I put down, “No”.  The question should be, “ how much do you exercise in a week”.  The questions are  “very misleading”.
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards, I receive an annual wellness visit free of charge thru Medicare = so I would NOT authorize another one. I appreciate Life Lines' understanding and adjustment.
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I question why a company would call people...

and not use there Name on Caller ID. Also why would they not leave a message. They would call several times a day and on Caller ID it comes up as UNKNOWN. And they NEVER leave a message. This is the way scams operate not valid companies.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Thank you for contacting Life Line Screening in regards to this complaint, we have processed a full refund for this customer

Thank you for contacting Life Line Screening we sincerely apologize and will remove this customer from our mail and call back list immediately
Thanks

We are very sorry to hear of Ms [redacted] dissatisfaction with our services. We will certainly refund her money. We would like to explain that our technology is the at the highest level.  Our ultrasound machines were originally developed for use by the military on the battlefield. We invest in...

latest ultrasound equipment as it gets better, lighter, and more useable in a mobile environment.  We would encourage Ms [redacted] to please open her results letter so she can review them and share them with her primary care doctor.  Our services are supplemental to primary care and are designed for those age 50 and over.  As our customer base is 50 and older it is entirely possible that the other customers were older. Many people in their '60s, '70s and even '80s take advantage of the screenings for the information and peace of mind they bring.
Thanks again and have a wonderful day

Thank you for contacting Life Line Screening in regards to this complaint. We have refunded this customer and will remove all her information from our mail and call back list
Thanks again

Dear Mr. [redacted]: We have been notified by the Revdex.com that there has been some confusion regarding your charges for services rendered on August 18, 2015 by Life Line. As you stated in your complaint, you were charged a total of $204.00 for screening services which included...

Carotid and Peripheral Arterial Disease screening, Atrial Fibrillation screening, as well as kidney and liver function tests. In addition, an Annual Wellness Visit was completed same day with a Life Line Community Healthcare Nurse Practitioner. Attached is the copy of the Patient Agreement and Consent for Treatment form that you signed granting permission to complete the Annual Wellness Visit, as well as to bill Medicare for that service. A copy of the medical records from that Annual Wellness Visit are also attached. Life Line has not double billed for your services. These are separate services. One of those services, the Annual Wellness Visit is covered by Medicare. The other services were not billable to Medicare which is why you were charged. If you have any further questions regarding this, please contact me at the number below. Sincerely, [redacted] Billing Manager (800) 897-9177 ext. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. My response:The representative did not detail the phone call that took place:  The response was as evasive as their actions.  Below is the discussion we had on the phone:At the time of the Life Line Screening , I was asked if I wanted a "Wellnes Exam".  I said, "No.  My doctor provides a full exam twice a year."  After having the first screening, I was told to complete and sign this paperwork, and answer questions.  At no time was it pointed out that the discussion was the  "Wellness Exam" being provided by a  second company called Life Line Community Health.  I found out two months later when I received a Statement from Medicare that they were sent a bill for a "Wellness Exam" for a price of $259, for which they paid $148.  The representative also stated that it was written in the fine print of the paper I signed.  My verbal refusal of the wellness exam should not have been negated by a paper that was required for me to sign at the end of my screening test.The representative is willing and able to provide a signed document that I was duped into signing.This same representative said that she is provided all complaints and has no knowledge of the 141 complaints listed with your Revdex.com. I doubt the veracity of this representative.She also stated that the Wellness exam provided by Life Line Community Health was included in the letter from Line Screening.  What she did not know is I have retained this letter and Life Line Community Health Wellness Exam is never mentioned in the letter.That was the extent of the phone call, obviously NOT reported to the Revdex.com in their canned response.Once again the only response that would make me happy is the separation of the Life Line Screening from the Lifeline Community Health for a Wellness exam.  This separation should be complete.  Neither should be in the same physical location at the same time.  I realize that would significantly hurt the financial income of Life Line Companies, since they rely on the ignorance of the seniors and the direct access they are given to Medicare with the "Signed" papers.  Continued use of the current process without full, complete and transparent disclosure to the clients is a scam and should be turned over to the [redacted] for review.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I want a refund for the tests. Obviously none of your results are dependable, and we should not have trusted your company. I had a feeling you were gonna come back and say the test was misread the first time. When people sign up for these tests, it is to find, issues, or alleviate worries. I have no faith in any of the tests you performed the first time, or this time. So now we have to get them done all over with qualified physicians. Please refund all of the money I spent on both occasions.
I was told on the phone by a rep at Lifeline that they shouldn't refund all of my money because only one test was messed up. How do they know that? If one was this mixed up, we have no confidence in the other results either.
Regards,
[redacted]

Thank you for the clarification, The healthy Brain check list that is used to  check for possible memory impairment during the Annual Wellness Visit does not give a diagnosis of cognitive decline, it is a screening tool that only shows if further testing in needed.  Testing for cognitive decline is a required part of The Annual Wellness Visit. A copy of the check list is attached for your records.
 
We do apologize for all the confusion
 
Let us know if we can be of any further assistance

Thank you for contacting Life Line Screening in regards to this complaint. Our Marketing department will immediately removed this customer from all mail and call back list so this customer will no longer receive any mailings from us.
Thanks again

Good Afternoon,
We have sent Ms. [redacted], the documents that she has requested, specifically a signed Patient Agreement and Consent for Treatment form as well as the medical records documenting the services that were provided.
Without more information regarding John, the person that...

she spoke with, we are unable to research that part of the complaint. We have many employees named John working here.
We hope that by mailing these documents, we will resolve this complaint. If further information is needed, a signed release of records would be required in accordance with federal privacy laws.
Thank you,
Karen C[redacted]
(800) 897-9177
Fax: (866) 783-2887

Thank you for contacting Life Line Screening we sincerely apologize and will have this customer removed immediately from all solicitations.

Thank you for contacting Life Line in regards to this complaint. We sincerely apologize to this customer and will have this name address be removed from our system ASAPThanks again

Thank you for contacting Life Line Screening in regards to this complaint. We sincerely apologize for the calls and will remove this name asap from our database
 
Thanks again

Thank you for contacting us in regards to this complaint. We will immediately remove customer from all contact list
Thank you

Thank you for contacting Life Line Screening a full refund has been issued to both customers.