Brainerd Glass Company

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowMy response:The representative did not detail the phone call that took place: The response was as evasive as their actions Below is the discussion we had on the phone:At the time of the Life Line Screening , I was asked if I wanted a "Wellnes Exam" I said, "No My doctor provides a full exam twice a year." After having the first screening, I was told to complete and sign this paperwork, and answer questions At no time was it pointed out that the discussion was the "Wellness Exam" being provided by a second company called Life Line Community Health I found out two months later when I received a Statement from Medicare that they were sent a bill for a "Wellness Exam" for a price of $259, for which they paid $ The representative also stated that it was written in the fine print of the paper I signed My verbal refusal of the wellness exam should not have been negated by a paper that was required for me to sign at the end of my screening test.The representative is willing and able to provide a signed document that I was duped into signing.This same representative said that she is provided all complaints and has no knowledge of the complaints listed with your Revdex.comI doubt the veracity of this representative.She also stated that the Wellness exam provided by Life Line Community Health was included in the letter from Line Screening What she did not know is I have retained this letter and Life Line Community Health Wellness Exam is never mentioned in the letter.That was the extent of the phone call, obviously NOT reported to the Revdex.com in their canned response.Once again the only response that would make me happy is the separation of the Life Line Screening from the Lifeline Community Health for a Wellness exam This separation should be complete Neither should be in the same physical location at the same time I realize that would significantly hurt the financial income of Life Line Companies, since they rely on the ignorance of the seniors and the direct access they are given to Medicare with the "Signed" papers Continued use of the current process without full, complete and transparent disclosure to the clients is a scam and should be turned over to the [redacted] for review Regards, [redacted] ***

Thank you for contacting Life Line in regards to this complaintWe sincerely apologize to this customer and will have this name address be removed from our system ASAPThanks again

Thank you for contacting Life Line Screening in regards to this complaintPlease provide a little more explanation of what the issue is, this customer called in to our customer service department on 2/6/and was issued a full refund Thank you

Thank you for contacting Life Line Screening in regards to this complaintWe have reviewed the complaint and find no grounds for a refund, the carotid test on her father was performed properly and there were no faulty equipment and we stand by our findingsWe have tried to contact this participant and have received no replyPlease advise customer if there is a discrepancy to please have her doctor's report faxed over to Life Line Screening for comparison, fax# 866-658- Life Line Community Healthcare (LLCH) is a subsidiary of Life Line Screening of America (LLSA)Life Line Community Healthcare is a [redacted] providerLife Line Screening of America is not a [redacted] provider but rather is a direct-to-consumer businessThe patient in question, paid $to LLSA for screening services performed on January 7, At the same event, he was informed of his eligibility for the [redacted] benefit of an Annual Wellness Visit and was told that he could have an AWV done same dayCustomer consented to have the AWV and his signature is on the attached Authorization and Consent for Treatment FormThe AWV was performed by Life Line Community Healthcare Nurse Practitioner, Edith Reichert The Annual Wellness Visit that customer received meets all [redacted] guidelines [redacted] was billed for the service at $259.00, paid $or 100% of the allowed chargesThis left the patient with a zero balance Life Line Screening of America (LLSA) and Life Line Community Healthcare (LLCH) take pride in our contribution to preventative careWe have provided two separate servicesThe first service being a health care screening that was paid by the patientThe second being an AWV that was covered by [redacted] It would indeed have been fraudulent if we had charged both the patient and [redacted] for the same service but that is absolutely not the case

Thanks again for contacting us someone did original speak with this customer, we tried again since this last rejection and have been unable to reach them a message was left that we calledThe results were sent Fed Ex to this customer tracking number [redacted] If she have not received the refund yet it should be arriving shortlyThanks again for contacting us

(The following was copy/paste by Revdex.com staff - LST)***From [redacted] Date: Thu, Jul 6, at 4:PMSubject: Complaint ID# [redacted] ***To: " [redacted] Dear Revdex.com, Thank you for the opportunity to respond to the complaint referenced aboveWe will be responding directly to the patient in accordance with federal privacy lawsIf the Revdex.com is in need of additional information, Life Line would require a release of records form signed by the patientThank you, [redacted]

Thank you for contacting Life Line Screening in regards to this complaint we apologize for the inconvenience and will have this customer's name, phone number and email addresses removed from our database Thank you

Thank you for contacting Life Line Screening in regards to this complaint, we apologize for the mailing and we will remove this name and address from our database immediately Thanks again

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, I receive an annual wellness visit free of charge thru Medicare = so I would NOT authorize another oneI appreciate Life Lines' understanding and adjustment [redacted]

Thank you for contacting Life Line Screening in regards to this complaint , we will stop all solicitations immediately to this customerWe apologize for the inconvenience Have a great day

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] Nothing has changed My annual physical in was completely covered by Medicare They are wrong in stating that an annual physical is not covered by Medicare The typical patient who uses their services is over 65, and Life Line takes advantage of this fact Old people are vulnerable to conveniently leaving out information, and it is easy to get senior citizens to signlengthy (written by attorney) agreements to cover their as This is exactly what happened to me.Ask yourself why they conveniently did not ask me if I schedule an annual physical with my doctor It is out and out done to push up revenue.Again----think of [redacted] and how they pressured their sales people to add on

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, if I continue to receive more unsolicited advertisemens from this business, I will submit another complaint Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted]

Thank you for contacting Life Line Screening in regards to this complaintWe have reviewed the results and the exam has been updated (the plaque was not included in the report, but was documented on the images) and a corrected letter was sent to the customer.We are also trying to reach out to this customer to explain Thanks again for contacting us and we truly apologize for the oversight

Thank you for contacting Life Line Screening once again, I did contact our Marketing department again and ask that this be resolved right away. Please accept our apologies and if you have any further complaints please do not hesitate to contact us again Thanks

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] *** I have received my refund, and thank you

[redacted] Feb to yourRevdex.com Dear Revdex.com: Thank you for bringing this complaint to our attentionWe will be responding directly to the patient regarding this complaintShould the Revdex.com require more information, we would need a patient signed release of records in accordance with federal privacy laws Thank you, Karen C [redacted] Life Line Community HealthcareManager – Reimbursement Services [redacted]

Thank you for contacting Life Line Screening in regards to this complaintPlease be advised that we will be following up with the complainant directly by way of our HIPAA Breach Investigation and Reporting Procedure, Life Line Screening takes breaches of protected information very seriously, and we will fully investigate this and provide a confidential response directly to this customer, and if required, complete all required reporting to Health and Human Services Thanks again for contacting us in regards to this complaint

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, assuming that they follow through with their promise Regards, [redacted]