Brainerd Glass Company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory as stated by Stephanie W[redacted], "Life Line Screening in regards to this complaint. We will refund this customer and her husband the full amount of their screenings, we will also remove them from our mail and call back list so no solicitations from us will go to them."  We will expect a full refund ASAP and if not we will contact Revdex.com again as well as notify the proper agencies regarding unprofessional and deceptional marketing via a scam to all senior citizens.  This business should be fined and not allowed to continue to take advantage of the poor and elderly.  [redacted]  Thank you for contacting Life Line Screening in regards to this complaint. We will refund this customer and her husband the full amount of their screenings, we will also remove them from our mail and call back list so no solicitations from us will go to them. 
Regards,
[redacted]

Thank you for contacting Life Line Screening in regards to this complaint. We will immediately removed this participant from our call back list
 
Thanks again and we sincerely apologize

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and...

find that this resolution is satisfactory to me.  However, if I continue to receive more unsolicited advertisemens from this business, I will submit another complaint.
Regards,
[redacted]

Thank you for contacting Life Line Screening once again, I did contact our Marketing department again and ask that this be resolved right away. Please accept our apologies and if you have any further complaints please do not hesitate to contact us again
Thanks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Thank you for contacting Life Line Screening about this complaint. We have issued a full refund.

Thank you for contacting Life Line Screening in regards to this complaint , we will stop all solicitations immediately to this customer. We apologize for the inconvenience
Have a great day

Thank you for contacting us in regards to this complaint. We have resolved this issue with this customer. Thanks again for contacting us

Thanks for contacting us in regards to this complaint I show the appointment was scheduled for TODAY.
 
The customer did call in, and scheduled for all 5 ultrasounds for the price of $139 which is exactly what would have been advertised to him. If there was an additional charge that means the...

customer would have agreed to add to blood test directly at the location and would have been told the price, and given a receipt right away which does explain the test that was taken and the amount paid.
 
At this time we do not see where any mistakes were made on our end. We scheduled the customer for exactly what was advertised at the advertised price and if they chose to add blood tests at the location that would be up to them
 
Thanks again

Thank you for contacting Life Line Screening in regards to this complaint. Please provide a little more explanation of what the issue is, this customer called in to our customer service department on 2/6/2016 and was issued a full refund.
 
Thank you

Thank you for contacting us in regards to this complaint we sincerely apologize and will remove customer from all future communication. Her Husband at some point must have shared her email address that why it was addressed to him. We do apologize and will remove all communications Thanks

Thank you for contacting Life Line Screening in regards to this complaint. We will refund this customer and her husband the full amount of their screenings, we will also remove them from our mail and call back list so no solicitations from us will go to them.
We sincerely apologize for all the...

inconvenience
Thanks again

Thank you for contacting Life Line Screening in regards to this complaint we will have this complaint resolved immediately
 
Thank you

Thank you for contacting us in regards to this complaint, this customer did speak with someone at our office on 6/16 and was refunded. We sincerely apologize for all the inconvenience this has caused.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Mr. [redacted] participated in a Life Line Screening event on July 10, 2015 at [redacted] in [redacted], TX. He had purchased a preventative screening package that that he paid for out-of-pocket because the tests are non-covered by most insurance companies. On the same day, Mr....

[redacted] was informed of a new benefit for Medicare and Medicare Advantage beneficiaries in the form of an Annual Wellness Visit. He authorized the Annual Wellness Visit by signing a Patient Agreement and Consent Form. Mr. [redacted] indicated on this form that he had Humana and right next to where it says Humana it indicates "Applicable copays, coinsurance and/or deductibles" apply. We billed Humana for Mr. [redacted]'s Annual Wellness Visit and they applied the charge toward his outstanding out-of-network deductible. Mr. [redacted] was sent a bill for $140.00 in accordance with his Humana Explanation of Benefits. We are not sure why Mr. [redacted] had problems contacting us. Our phone number does appear on our statements. Life Line does not make collection calls at this time. We send statements but are not staffed to make collection calls. We also do not refer to outside collection agencies. We do not have record of anyone making such a call and threats of ruining credit are not part of our process and would not be tolerated. Unfortunately, without more information we are unable to verify this claim. Life Line Community Healthcare did bill Mr. [redacted] appropriately. Due to his claim of poor customer service, we are adjusting his balance to zero. We cannot routinely adjust patient balances because it is a violation of federal collection laws but we can make a courtesy adjustment in this case. Life Line screening and life Line Community healthcare would be more than happy to provide copies of all documentation related to the services the Mr. [redacted] received upon receipt of a signed release in accordance with federal privacy laws. We regret this negative experience with our company and will continue to provide outstanding preventative health services to our participants. Sincerely, [redacted] Billing Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, assuming that they follow through with their promise. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]  I take their word for it with further verification. Thanks. **

We clearly state in our results package that we do not screen for coronary artery disease.  This is the standard language on our results pack that both received:
It is possible to have a normal screening result with Life
Line Screening and still suffer a stroke or heart attack. LLS
screens for the leading causes of stroke, however, we do
not screen for every possible cause of stroke. There are no
technologies available that can screen for all types of
stroke. Please note: We do not screen the heart (coronary
arteries) for heart attack risk. If you are experiencing
symptoms of a stroke or heart attack SEEK MEDICAL
ATTENTION IMMEDIATELY.
Thanks again for contacting us