Brainerd Glass Company

Thank you for contacting Life Line Screening in regards to this complaint we will have this complaint resolved immediately Thank you

Dear [redacted] : We apologize for the confusion with your scantron form and risk factor documentationIt appears that the scantron did not scan properly, most likely because of stray marks on the form, and it was not properly verifiedWe can understand that receiving a letter from us indicating that you had risk factors that were would be very upsetting for youWe have removed you from our mail list and you should not receive any mailings in the future Again, we apologize, and thank you for letting us know of the problem

Thank you for contacting Life Line Screening we sincerely apologize and will remove this customer from our mail and call back list immediately Thanks

We are very sorry to hear of Ms [redacted] dissatisfaction with our servicesWe will certainly refund her moneyWe would like to explain that our technology is the at the highest level Our ultrasound machines were originally developed for use by the military on the battlefieldWe invest in latest ultrasound equipment as it gets better, lighter, and more useable in a mobile environment We would encourage Ms [redacted] to please open her results letter so she can review them and share them with her primary care doctor Our services are supplemental to primary care and are designed for those age and over As our customer base is and older it is entirely possible that the other customers were olderMany people in their '60s, '70s and even '80s take advantage of the screenings for the information and peace of mind they bring Thanks again and have a wonderful day

Thnak you for contacting Life Line Screening we do apologize that he has not received his results yet but it usually can take up to days to receive resultsHis results were mailed on 3/17/so he should receive them any day nowWe will also mail another copy today to ensure that he receives them Thanks again

C [redacted] , Karen Sep (days ago)to yourRevdex.com Dear Revdex.com: We have spoken with Ms [redacted] today regarding her complaintWe were able to resolve her complaint over the telephoneWe are unable to provide any further details regarding this resolution due to federal privacy lawsWe appreciate the Revdex.com bringing this concern to our attentionThank you, Karen C [redacted] (800) 897-9177Fax: (866) 783-

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] I take their word for it with further verificationThanks**

Thank you for contacting Life Line Screening we sincerely apologize and will have this customer removed immediately from all solicitations

RevDex.com: I question why a company would call people... and not use there Name on Caller ID. Also why would they not leave a message. They would call several times a day and on Caller ID it comes up as UNKNOWN. And they NEVER leave a message. This is the way scams operate not valid companies. I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted] ***

Thank you for contacting Life Line Screening in regards to this complaint we will immediately have this corrected and have all results sent to this customerWe apologize for the inconvenience
Thank you

Thank you for contacting Life Line Screening in regards to this complaintWe will remove this customer immediately from our mail, email & call back list and we do sincerely apologize for the inconvenience
Thanks again

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. However, could I receive a copy of my own records in the near future?
Regards,
*** ***

Thank you for contacting Life Line Screening in regards to this complaintWe are trying to reach out to this customer to apologize and offer her a refundWe have not heard back from her yetPlease let her know we apologize for her experience and look forward to hearing from her
Thank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you
may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. However this company needs to know I will not tolerate any furhter contact from them or I will escalate it higher up
Regards,
*** ***

Ms*** *** attended a Life Line Screening event on July 17, at *** Church in *** *** **She purchased a preventative screening package including stroke/carotid, peripheral arterial, osteoporosis, abdominal aortic and atrial fibrillation studiesIn this situation, these
types of test are non-covered by most major insurance companies including MedicareShe paid $for these services. At the same screening event, she was informed of a new benefit for Medicare beneficiaries in the form of an Annual Wellness VisitThe Annual Wellness Visit is a covered benefit through most insurance companies including MedicareShe signed a Patient Agreement and Consent for Treatment and had the Annual Wellness Visit completed same day by sister company, Life Line Community Healthcare's Nurse PractitionerOn this patient agreement Ms*** indicated that she had Medicare and the form indicated that there would be no out of pocket expense. Ms*** actually does not have Medicare Part BShe has a Medicare Replacement or Advantage Plan which by name "replaces" her Medicare Part B benefitsBy choosing these Medicare replacement plans a patient opens themselves up to incurring out-of-network charges which is what happened in this situationLife Line billed her Blue Cross replacement policy and the charges were applied toward an out-of-network deductible which is why she was subsequently billed for the Annual Wellness Visit. There wasn't any intention to deceive anyoneIf Ms*** actually had Medicare Part B as was indicated on the form that she signed, there would not have been any additional charges billed to herIn light of her negative experience and as a courtesy to Ms***, we will adjust off the remaining balance bringing it to zero due. We would be happy to provide additional documentation including medical records upon receipt of a signed release from the patientLife Line Screening and Life Line Community Healthcare strive to provide outstanding service in the area of preventative health care and hope that Ms*** will continue to utilize our services in the future. Sincerely, *** ***

Thank you for contacting Life Line Screening in regards to this complaint we will stop billing immediately and adjust the balance to $We sincerely apologize for the misunderstanding
Have a great day

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Thank you for contacting Life Line Screening in regards to this complaintWe sincerely apologize for the wait time and both customers have been refunded Thanks again

[A default letter is provided here which indicates your acceptance of the business's
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Thank you for contacting Life Line Screening in regards to this complaint, we sincerely apologize and will remove this patient from all mail and call back list
Thank you