Brainerd Glass Company

Thank you for contacting us we will refund the tests
Thanks

From: C[redacted], Karen <Karen.C[redacted]@llsa.com>Date: Mon, May 23, 2016 at 4:17 PMSubject: Complaint ID # [redacted]To: "[email protected]" <[email protected]>
Dear Revdex.com:
 
We are in receipt of complaint #[redacted] and are working to resolve the...

problem. Please note that without a signed release of records from the patient, we are unable to provide details due to federal privacy laws. We have already called the patient and left a message. We are following up with a letter. Should the Revdex.com required more specific information, we will be happy to comply upon receipt of a signed release of protected health information.
 
Thank you,
 
 
Karen C[redacted]
(800) 897-9177
Fax: (866) 783-2887

Thanks again for contacting us someone did original speak with this customer, we tried again since this last rejection and have been unable to reach them a message was left that we called. The results were sent Fed Ex to this customer tracking number [redacted]. If she have not received the refund yet it should be arriving shortlyThanks again for contacting us

Thank you for contacting Life Line Screening in regards to this complaint we apologize for the inconvenience and will have this customer's name, phone number and email addresses removed from our database
Thank you

Thank you for contacting Life Line Screening in regards to this complaint, we sincerely apologize and have taken all the necessary steps to remove you completely from our mail and call back list.   Thank you

Thank you for contacting Life Line Screening in regards to this complaint. We have reviewed the complaint and find no grounds for a refund, the carotid test on her father was performed properly and there were no faulty equipment and we stand by our findings. We have tried to contact this...

participant and have received no reply. Please advise customer if there is a discrepancy to please have her doctor's report faxed over to Life Line Screening for comparison, fax# 866-658-5546.
Life Line Community Healthcare (LLCH) is a subsidiary of Life Line Screening of America (LLSA). Life Line Community Healthcare is a [redacted] provider. Life Line Screening of America is not a [redacted] provider but rather is a direct-to-consumer business. The patient in question, paid $293.00 to LLSA for screening services performed on January 7, 2016. 
At the same event, he was informed of his eligibility for the [redacted] benefit of an Annual Wellness Visit and was told that he could have an AWV done same day. Customer consented to have the AWV and his signature is on the attached Authorization and Consent for Treatment Form. The AWV was performed by Life Line Community Healthcare Nurse Practitioner, Edith Reichert.
 
The Annual Wellness Visit that customer received meets all [redacted] guidelines. [redacted] was billed for the service at $259.00, paid $144.89 or 100% of the allowed charges. This left the patient with a zero balance.
 Life Line Screening of America (LLSA) and Life Line Community Healthcare (LLCH) take pride in our contribution to preventative care. We have provided two separate services. The first service being a health care screening that was paid by the patient. The second being an AWV that was covered by [redacted]. It would indeed have been fraudulent if we had charged both the patient and [redacted] for the same service but that is absolutely not the case

Thanks again for contacting us this customer will no longer receive any billing from us
Thanks again