Brave New Look

Order placed on October 23, website states "It generally takes 5-days from the end of the campaign for the shirts to arrive at your door!" Order was time sensitive, as items election relatedInitial ship date stated November 1, then received email that they are unable to complete orders since "we got a lot more demand than we were expecting"They refuse to cancel the order and refund the purchase amount $130.77, since the items are no longer timelyNowhere on the website does it state that cancellation is only for hours, as they state in a reply email

My husband ordered an item from this company for me on February 26tjThe anticipated ship date was March 5thOn March 10th when, according to the order information on their site, the order still had not shipped, my husband and I began to attempt to contact the companySince March 10th, we have made numerous attempts to contact the company via emailI have also left a voicemail requesting a refund since the item ordered will not arrive by the time it is needed since it has not shipped yetWe have received no response to any of our attempts to contact and have received no product

I ordered a pair of leggings from them in October for a Christmas giftI am still waiting for the package to arriveI have sent several emails as well as left messagesThey have a generated responseI am either seeking a $refund or the leggingsThis is ridiculous!

I ordered a pair of leggings from this company in mid November and to date have not received themI can not get a reply from the company regarding my concerns either

I wish I would have done my researchThis is a awful companyI ordered a rear view mirror charm almost a month agoStill no charmTracking information never changesNo phone number to reach themDont order anything it is a mistake

Took over a month for my order to be shipped to my friend
What I ordered is not at all what my friend received in the mail
My e-mails went unanswered except by same automated response that is not helpful a all
Cannot reach a real human being
Worst customer service EVER - because there is NO customer service
I wouldn't even know how to go about getting a refund if I had my friend return this gift - she doesn't particularly like what was sent

This company is horrible do not order form them!!!!!

Ordered Dec 4th, Christmas gift for my sister who recently lost her beloved pet, it is a charm bracelet with a saying about your pet passingI get told that its custom design and is being made, will receive it by Dec 15, you never get a live person always a recording, and never a return call from a live person, once in a while a return emailtold them I was writing to the Revdex.com I did receive a routing number finally and my order number *** they claim they sent the merchandise out to call my post office and give tracking number so I did so, when I called my local post office with my tracking number I was told that the company is giving me the run around and that the number they gave me to track is a fake number they have no such thingI called and left a message again telling them what the post office told me and as of today 12/31/have heard nothing backthey took my money out of my account for but couldn't deliver the bracelet

Absolutely terrible customer serviceI bought a t-shirt for Christmas that I needed to exchange/ I've sent emails requesting assistance and have not heard anythingTheir customer service is awfulUse their services at your own risk

Horrible company to deal withThey keep your money for over a month, and offer automated emails saying product response was more than they anticipatedI stupidly ordered twice from them, did not receive the product and inquired, only to receive the same automated letter each timeI then opened a Paypal claim which they ignoredAs soon as I escalated the claim I received a tracking number that was not traceable because the item had not been shippedIt was only to appease Paypal that they had a tracking numberWORSE COMPANY EVER!!!!!

I placed an order on January 7thIt still has not been shippedI looked into the reviews of this company and found that it is highly unlucky that I get the item I ordered

I placed an online order for a productTheir website messed up the orderI notified them via e-mail minutes after placing the order and they refuse to correct the order

On 11/28/I ordered a pair of leggingsEstshipping date 12/11/Charged to my MasterCardStill no delivery or notification (as was stated they would) that order was being shippedRead their reviews (afterwards-lesson learned) most complaints were undelivered merchandiseIn their "Contact Me" section I have written in at least times and get a form letter -"It'll be on it's way soon-etc"Emailed a request for money to be returned to my credit cardNo responseI have sent a request to my credit card company with a copy of the order#*** No telephone # is listed on the website and attempts to locate one from *** were futilePlease help

On October 15, 2016, I ordered a Hillary Clinton mug and T-Shirt for the purposes of supporting her and raising awareness for her DURING her campaignI kept tracking my order and my response was that it would be shipped by 10/25/It is now November 5, and I have not received an emailing stating that my order was printed, much less shippedCustomer service contacted me to see how my shopping experience was and I told them it was not satisfactory and would like a refundI received no reply to my request, only a second email to inquire how my customer service from costumer service wasAgain, I related my dissatisfaction and requested a refundI have received no replyOn a whim, I checked the FAQ's on the site and learned that campaign orders were not printed until AFTER the election was overWhat is the purpose of that????? That is unsatisfactory and I would like my order canceled and money returned to me

Its been about months since I ordered something and it hasnt shipped yet

purchased product on 11/and still have not receivedno response from email to support(only means of contact with company)

I made an order with this company on June 29thI received a confirmation email with my order and the receipt for the product of $I still have not received my item and when I contact them all I get is "Thanks for reaching out! I’m so sorry about the delay - we got a lot more demand than we were expecting so we ended up having to take a little longer printing this batchWe'll be sure to update you as soon as your tracking information is updatedWe appreciate your patience during this time." That is all the information I get from themI've asked for a refund but they won't acknowledgeI want my money back!!!

I placed an order on 5/06/I am still waiting for the itemAll I receive is emails saying the are working in my orderAt this point I want a refund but have been unable to receive itThey should be shut down!!!

I have contacted Bravenewlook and there is not a phone numberOrder was placed on 11/ 16/and was set to arrive by 11/28/Did not receive at this time 12/26/The order came to $with shipping added to thatThey do respond to emails and many people are complaining on Facebook about them too! Thank you, Leiba Levine

I ordered an ornament from this company last night, 11/22/ It was a Hallows Always Bulb Ornament {based on the 'Harry Potter' franchise} and I wanted for my friends who say this to each other all the time When I placed the order, their website defaulted to instead of 1, and it was already placed I realized it when I checked my email and saw the charge was higher than I expected No more than minutes after the confirmation email was received, I emailed them and told them I wished to cancel of the ornamentshours later, today on Thanksgiving {when I wouldn't have expected to receive an order from them or have had them be processing anything}, I received an email at about 2:PM telling me they were sorry, but they couldn't cancel the as it had already been submitted for processing and these are handmade items They hoped I would understandI immediately responded, telling them I did NOT understand and that they could let me know when to expect a refund, but now after seeing all the negative reviews {and apparently they remove the negatives ones from their Facebook page, though several are currently there}, I am calling my bank first thing in the a.mand having them decline the charge completely I don't believe I'll ever receive the merchandise most likely or it will be damagedI intend to let everyone know that this is a bad business, and it's my own fault for not checking them out before ordering