Brave New Look

Purchased item from Brave New Look, tried to cancel purchase and contact customer serviceNever received a responseAttempted to contact customer service a few days later to find out information about purchase shipping and possible cancellationStill no responseFinally heard from customer service in regards to item being shipped, but nothing moreThis was several weeks after I attempted to contact company not once, not twice but three timesItem arrived and was of poor qualityReturned item the next dayContacted customer service for a fourth time in regards to the returnHeard back from customer service, but concerns were not addressed or taken care of

The item I ordered came brokenI have sent numerous e-mails and only receive a generated replyI have also tried to call numerous times and always a recording saying leave my name, number and e-mailThis has been since 2\28\

Order #*** - Size Medium Wonder Woman leggingsThe quality of the leggings is terribleThere is no stretch to the fabricAccording to their website: You'll feel oh so powerful in these Wonder leggings! Whether you're out for a run, kicking butt at the gym, relaxing at home, or even fighting crime, these leggings are guaranteed to deliver style, comfort, and mobilityWe've got you covered! My email to them: No responseMy leggings arrived this weekend and they are awful! I wear a medium in Nike, Under Armour, etcI ordered a mediumThey look like an extra-small and might fit a childThe Wonder Woman leggings have no stretch and are too shortThe waist band is skinnyIf I could pull them all the way up, they would roll down if I tried to squatHow do I return them for a full refund?

I ordered a pair of leggings from this company in early OCTOBER It is now January 7th and after several attempts to reach out to them about my item (via email - they only way they list on their website), I still have heard no responseThey took $of my hard earned money! (plus shipping!) On Nov 28th I received an email saying my item was shippedWhen I click on the link, it still states my item has not yet shipped, but has only been labeled with a shipping labelSTAY AWAY from this company!

I ordered multiple items on November 23, The advertised shipping says daysWith 2-weeks during busy times of the yearI received an email with my order confirmationI have yet to receivemy shipping confirmationI’ve clicked the link to contact them about my order but a generic message is generated staining I need to track my order with my order numberI’ve tried this several times with no successThe email also stated that someone would be in contact with meAfter emails, sent messages on their Instagram account l, and a failed telephone call to the number advertised, I’ve yet to get my merchandise, a return email, phone call, or a shipping noticeI spent over $on a Christmas presents that apparently this company has scammed from me

I ordered a pair of snowman leggings from this company on 11/30/16, they immediately charged my account and I still have not received my orderI have emailed them several times with no responseI have also tried to message them through Facebook and I get a response that says they are not accepting messages from me at this timeI either want a refund or my order!

I ordered a sweatshirt for a bus driver on sept 10, with an anticipated ship date of 9/24/I’ve repeated followed up via email with this company and continue to receive passive responses blaming volume, how many orders they got, etcI’ve yet to hear from them when it will shipI now believe this company is a total scamI want an immediate refund and am filing this formal complaint with the Revdex.com against this company

I originally ordered leggings for Christmas on Dec When the product wasn't delivered, I contacted (by email,since they have no other contact info) the company and received a general reply that the product was taking longer than expectedI finally received a product a month and a half later in JanuaryThe wrong productI attempted several times to contact the business for a refund and instructions on how to return the wrong productNo replyAfter a couple more attempts I received another general email asking me what I had receivedAfter again telling them my situation and what product I received they never got back to meI attempted again to email for a refund and received another general email stating they would resend the productNo instructions on returning wrong product or addressing my refundIt has been a couple of months now that I've been sending emails either with no reply or a general response that doesn't address any of my questions or problems

This review is months overdue, but this company and their customer service is awfulThey didn't deliver a product THEY HEAVILY ADVERTISED will arrive at my doorstep before Christmas, even though I ordered WEEKS in advanceEmailed them a couple times asking where the package was- never go a responseNot even an email apologizing saying they couldn't fulfill all orders by promised dateI asked for a refund because the Christmas sweaters were useless to me at that point as Christmas was now overThey responded days later very unapologetically giving me a lousy 15% off discount on my next purchaseAS IF I'M BUYING FROM HERE AGAINIt's not like these sweaters were cheap either

I ordered bracelets from this company on 12/10/My credit card was charged immediately and I did not receive the order until 1/6/When I received the order, it was incorrectI originally order of one type of bracelet and of another type of braceletWhat I received was of the same braceletsI have reached out to this company on occasions with one response asking me to send pictures of the orderAll I am trying to do is return one of the bracelets for the original one that I orderedMy last email to them stating that, was sent on 1/26/I have still not received a response

I purchased bracelets A Piece of my heart on a round disc and a heart with angel wingsI ordered the bracelets from Brave Look I received my order in NovemberI saved the bracelets for birthday giftsThis past Saturday January 27thI gave my sister her bracelet Tioday January 29th my sister went to show her coworker her new bracelet the heart was missing the angel wingsI contacted the company and they told me they could not doing anything because it was past fourteen daysI would like a replacement bracelet

Placed an order on 11/30/16, still have not received my orderAfter attempting numerous emails to business and using messenger to contact them, no resolution has been givenMy tracking states that a shipping label has been printed, but the product has not shipped

My daughter ordered two (2) pairs of butterfly leggingsEven though they were late we received only one (1)pairSince then my daughter and I have contacted this company over ten (10) timesFirst they requested a photo of what was received and we sent itSince then I have been requesting that they send the other pair of leggings which were adult smallThey keep ignoring our request and they said a package was deliveredWe are not disputing we received a package BUT THE ORDER WAS NOT COMPLETEDThey refuse to send what was ordered and paid forWe informed them we were going to contact you and the Revdex.com and they never respondedThis company stole from a ten (10) year old girlThey should be held responsibleWe are demanding they send the other pair of leggings, again adult small size over nightI have all the emails if you need themThe total cost plus shipping is $The product is called: Swirls & Rainbow Butterflies LeggingsHow I want this resolve

months ago I paid for an item and was told it shippedA UPS number was generated on 10/but UPS never received the packageThe company just keeps saying that it shipped

My husband passed away in May I saw a product this company was offering, key chains that said "I only think of you when I breathe"I ordered them back in August and they charged my credit card $immediatelyI have contacted them several times, they have responded with lame excuses and they keep telling me to "expect your order soon"Here we are in November, and I still don't have my productI have requested a full refund and told them I would share information on social media that they are a very bad company and warning people not to patronize themThe first response I got when I asked for status was that all items are hand made, so it would take awhile! (September 2017) Second response, after I checked the site for tracking status, it couldn't find my order number, they responded and said "so very sorry, your order must have fallen through the cracks, please accept this 15% offer off on your next order and please expect your order soon(early October) Next time they r

I ordered a shirt from this company on 10/24/and have not received it yetWhen the item did not arrive weeks later, I requested a refundI received an immediate reply saying I could not have a refund but could have 15% off my next orderSo I continued to waitNow, when I enter the order number on the website for tracking, it says estimated shipping date was 11/8/- over a week agoOn 11/I sent another email asking for an update on the status, and have not received a reply

I ordered a Christmas Sweater from Brave New Look on 11/15/The product did arrive in late November, but it was not the correct size as intended during the ordering process (Received Small, Ordered Medium)The FAQ website for Brave New Look indicated a 100% Satisfaction GuaranteeTo quote their Quality Guarantee from their own website: " Do you have a quality guarantee? Yes! Brave New Look wants you to be completely satisfied with your purchaseIf your products are flawed in any way, we'll reprint it for you, free of charge" I have reached out to Brave New Look Three times via their support email (***), and twice via TwitterThe company has shut off their inbox on Twitter and Facebook so that users can not message them there, only comment in posts/tweets about the companyNo representative from the company ever responded to me via Email, Twitter or FacebookThe company's facebook page is littered with comments from people who either never received thei

I ordered a pair of pants for my wifeWhen they areived, although the size was correct, they didn't even come close to fitting (far too small...ordered an XS and my wife is a size zero)When I emailed the company to request to exchange the item for a larger size, I received a response from a "***" who was apologetic and requested I take a photo of the size of the pants I ordered, and the size I wanted to exchangeI did as requested, but have not heard backI have made several attempts to contact via email (the only contact option) and have not received any response from "***" or anyone else at the companyFor $the item was not cheap, and at this point would at least like a response from the company to resolve the issueWhen searching for Brave New Look online, I've found quite a few people with this same issueHhe company seems to collect payment and forget all about customer serviceTheir refund/exchange policy is clearly stated on the website, and I contacted them we

I previously submitted a complaint and want to update my complaint I originally thought this website was a scam because you place an order, they take your money immediately, then you don't hear from them for weeks I assumed it was a scam When I attempted to find out status of my order I received an automated email with lots of explanations on why orders take so long AND that they don't do refunds There was no option to speak with an actual person Oh and when an actual person response all I am told is "we'll let you know when your order is shipped" and "there are no refunds" further solidifying my assumption they are a scam
after WEEKS (weeks) when I assumed I'd lost almost $poof I received my product in the mail There was no "shipping notificiation" etc
Bottom line they're not a scam, and you should only order if you're ok with waiting a very long time
To the storeyou really should try to improve the way you converse with customers as well as update them on order fulfilment For example IF it's such a long fulfilment process then send notifications out at each turn or step of the fulfilment process Speed up answering customer questions Speed up that fulfilment rate Improve notifications to customers on shipments IF you are confident in your product you must allow for returnsin the name of "good customer service" just allow it!! EVERYONE else does!!
Thanks for your time!

Placed an order for a shirt two weeks ago; payment was made immediatelyIt still shows as "in processing" and the company hasn't responded to my request for an updateI will be contacting my credit card company for a refund, but this company should have a more formal complaint lodged against it as well so that other customers aren't defrauded