Brave New Look

This company accepted my order and took my money August 13, 2018, telling me I’d have my purchase within days; it has now been over weeks and they had the audacity to refund the shipping cost, keeping both the cost of the shirt as well as the shirt!

I ordered multiple items on November 23, The advertised shipping says daysWith 2-weeks during busy times of the yearI received an email with my order confirmationI have yet to receivemy shipping confirmationI’ve clicked the link to contact them about my order but a generic message is generated staining I need to track my order with my order numberI’ve tried this several times with no successThe email also stated that someone would be in contact with meAfter emails, sent messages on their Instagram account l, and a failed telephone call to the number advertised, I’ve yet to get my merchandise, a return email, phone call, or a shipping noticeI spent over $on a Christmas presents that apparently this company has scammed from me

This review is months overdue, but this company and their customer service is awfulThey didn't deliver a product THEY HEAVILY ADVERTISED will arrive at my doorstep before Christmas, even though I ordered WEEKS in advanceEmailed them a couple times asking where the package was- never go a responseNot even an email apologizing saying they couldn't fulfill all orders by promised dateI asked for a refund because the Christmas sweaters were useless to me at that point as Christmas was now overThey responded days later very unapologetically giving me a lousy 15% off discount on my next purchaseAS IF I'M BUYING FROM HERE AGAINIt's not like these sweaters were cheap either

I purchased bracelets A Piece of my heart on a round disc and a heart with angel wingsI ordered the bracelets from Brave Look I received my order in NovemberI saved the bracelets for birthday giftsThis past Saturday January 27thI gave my sister her bracelet Tioday January 29th my sister went to show her coworker her new bracelet the heart was missing the angel wingsI contacted the company and they told me they could not doing anything because it was past fourteen daysI would like a replacement bracelet

Order #*** - Size Medium Wonder Woman leggingsThe quality of the leggings is terribleThere is no stretch to the fabricAccording to their website: You'll feel oh so powerful in these Wonder leggings! Whether you're out for a run, kicking butt at the gym, relaxing at home, or even fighting crime, these leggings are guaranteed to deliver style, comfort, and mobilityWe've got you covered! My email to them: No responseMy leggings arrived this weekend and they are awful! I wear a medium in Nike, Under Armour, etcI ordered a mediumThey look like an extra-small and might fit a childThe Wonder Woman leggings have no stretch and are too shortThe waist band is skinnyIf I could pull them all the way up, they would roll down if I tried to squatHow do I return them for a full refund?

I ordered a sweatshirt for a bus driver on sept 10, with an anticipated ship date of 9/24/I’ve repeated followed up via email with this company and continue to receive passive responses blaming volume, how many orders they got, etcI’ve yet to hear from them when it will shipI now believe this company is a total scamI want an immediate refund and am filing this formal complaint with the Revdex.com against this company

I ordered a pair of snowman leggings from this company on 11/30/16, they immediately charged my account and I still have not received my orderI have emailed them several times with no responseI have also tried to message them through Facebook and I get a response that says they are not accepting messages from me at this timeI either want a refund or my order!

will not answer email or phone and have not received itemshould have had item 11/17/via there website

I ordered bracelets from this company on 12/10/My credit card was charged immediately and I did not receive the order until 1/6/When I received the order, it was incorrectI originally order of one type of bracelet and of another type of braceletWhat I received was of the same braceletsI have reached out to this company on occasions with one response asking me to send pictures of the orderAll I am trying to do is return one of the bracelets for the original one that I orderedMy last email to them stating that, was sent on 1/26/I have still not received a response

I ordered a pair of baseball leggings from this company and after a couple months and I still had not received them I emailed the company to inquireThey told me it was shipped and deliveredWhen I looked at the tracking it was never deliveredI emailed and sent pics showing it was never delivered and asked them to resolve with me.They refused and quit responding to my inquiryI am out the money and leggings!!

In your drop down menu it was hard to choose as this falls under categoriesThe others are Delivery, refund, service, contact and billingI first contacted Brave New Look 8/10/when purchasing a bracelet having a inscription from there screen on charm and simply "dad" on the other as they advertised at $w/ $s/h total $I was charged for bracelets and s/h totaling $I was emailed by company on 8/11/with confirmation of order received and #***On 8/12/I emailed them informing them of the discrepancy in numbered ordered an totalI received email back saying "Your item is specially made for you at time of purchase and cannot be refunded or exchanged." May not be word for wordEmails and phone calls continued with no effect at allOn 8/23/I received emails asking if I was satisfied or unsatisfied, of course I had to mark unsatisfied on all threeTo this date I still have no tracking # or productI contacted company by email that a generi

Ordered online and shipments not confirmedUpon contacting via email, received a tracking number, however package was never received by USPS for deliveryLatest communication states there were delivery issues and contact USPS, but USPS never received shipmentThe lack of ability to talk to a live customer support person and unsatisfactory email responses is not resolving the issueNot sure this company is equipped to hand,e issue resolutionHave now requested a refund through PayPal after unsatisfactory responses or resolution

I previously submitted a complaint and want to update my complaint I originally thought this website was a scam because you place an order, they take your money immediately, then you don't hear from them for weeks I assumed it was a scam When I attempted to find out status of my order I received an automated email with lots of explanations on why orders take so long AND that they don't do refunds There was no option to speak with an actual person Oh and when an actual person response all I am told is "we'll let you know when your order is shipped" and "there are no refunds" further solidifying my assumption they are a scam
after WEEKS (weeks) when I assumed I'd lost almost $poof I received my product in the mail There was no "shipping notificiation" etc
Bottom line they're not a scam, and you should only order if you're ok with waiting a very long time
To the storeyou really should try to improve the way you converse with customers as well as update them on order fulfilment For example IF it's such a long fulfilment process then send notifications out at each turn or step of the fulfilment process Speed up answering customer questions Speed up that fulfilment rate Improve notifications to customers on shipments IF you are confident in your product you must allow for returnsin the name of "good customer service" just allow it!! EVERYONE else does!!
Thanks for your time!

Ordered a Xmas sweater for my spouse on 12/It arrived after the holiday and was missing the dog that was supposed to be on the sweaterNo help from customer servicePayPal investigated and returned my money
Buyer Beware!

Online Order: I returned a t-shirt I ordered from this company over a month ago and have never received my refund due of $No one is responding to the email they provide on their websiteThere is no phone number on their siteThe tshirt was returned to a PO Box in IndianaIf you scroll down on their Facebook page, ***/ you will see many, many people complaining about this companyMany customers never even received their productThis company is a scamIf you can not assist me, do you know how to make a complaint about an online retailer? I am NOT the only person who is having problems with this company

I ordered a pair of yoga pants on Feb 3rd of this year and still have not received themI email repeatedly and I get the run aroundI want my money back because I should've already gotten the pants in the mail alreadyIf I do not receive my refund I will contact every media contact that I know and expose this company

My husband passed away in May I saw a product this company was offering, key chains that said "I only think of you when I breathe"I ordered them back in August and they charged my credit card $immediatelyI have contacted them several times, they have responded with lame excuses and they keep telling me to "expect your order soon"Here we are in November, and I still don't have my productI have requested a full refund and told them I would share information on social media that they are a very bad company and warning people not to patronize themThe first response I got when I asked for status was that all items are hand made, so it would take awhile! (September 2017) Second response, after I checked the site for tracking status, it couldn't find my order number, they responded and said "so very sorry, your order must have fallen through the cracks, please accept this 15% offer off on your next order and please expect your order soon(early October) Next time they r

HI
I purchased pairs of leggings online from BNL at different timesBoth of them arrived within - weeks from the day I purchased themThey claim to have them delivered to your home within weeks from the day of purchase and when I wrote to inquire about the extended waiting period I did not receive a replyHoweverI wear the leggings for yoga classes and find them to be durable, stretchy without ripping and overall good qualityI would still recommend this company although they could take a course in customer relations and allow more time for delivery

I ordered a pair of pants for my wifeWhen they areived, although the size was correct, they didn't even come close to fitting (far too small...ordered an XS and my wife is a size zero)When I emailed the company to request to exchange the item for a larger size, I received a response from a "***" who was apologetic and requested I take a photo of the size of the pants I ordered, and the size I wanted to exchangeI did as requested, but have not heard backI have made several attempts to contact via email (the only contact option) and have not received any response from "***" or anyone else at the companyFor $the item was not cheap, and at this point would at least like a response from the company to resolve the issueWhen searching for Brave New Look online, I've found quite a few people with this same issueHhe company seems to collect payment and forget all about customer serviceTheir refund/exchange policy is clearly stated on the website, and I contacted them we

I ordered a shirt from this company on 10/24/and have not received it yetWhen the item did not arrive weeks later, I requested a refundI received an immediate reply saying I could not have a refund but could have 15% off my next orderSo I continued to waitNow, when I enter the order number on the website for tracking, it says estimated shipping date was 11/8/- over a week agoOn 11/I sent another email asking for an update on the status, and have not received a reply