Brave New Look

I ordered a bracelet from Brave New Look which I never received I tried for weeks to contact them to no avail Tomorrow I will stop payment on my credit card payment

Poorest customer service ever...after more than emails complaining about the day delay, I got an email today saying it was shipped, using the tracking number they say it was refused last week by my sister, which is false, and now it says it was sent back to the company

Placed order through Facebook ad 12/Product not shipped and can't reach Customer service at companyLooked at review of company and see many consumer complaints of the same issue and never receive product either even with payment

This vendor has repeatedly ignored customer communication in regards to returning merchandise and processing a refundThe merchandise was finally returned to the vendor via certified mailTo this date, the vendor has refused to respond to e-mail message traffic (last communication on 1/17) and previously has been evasive about acknowledging willingness to provide a refund for the merchandise, even though the subject matter was explained in great detailThis vendor has sub-standard customer service and should be closely observed by the Revdex.com

I ordered a pair of leggings for my daughter in size Small when I should have ordered size MEDIUM! I have emailed the company or times requesting a return authorization to exchange for the correct sizeEmails have not been acknowledged nor responded to!! Since this company does not show a telephone number on their website, I contacted the Revdex.com and was given a phone number; I have also called the company times, and only get a recording advising that no one was available to take the call and to leave name, phone no., etc., and someone would return call! Phone calls have not been acknowledged either!

Ordered leggings for Christmas present a month ago and it never cameWhats worse is cust svc just sends same form email reply to track order which doesnt work and no phone is published so cannot reach person to resolve

I ordered a pair of leggings on September 5, 2017, and I have not received themI have contacted the company numerous times, and they do not give any satisfactory answersThe only answer I have received is the following: "I’m so sorry about the delay of your leggings as we got a lot more demand than we were expecting so we ended up having to take a little longer printing this batchWe'll be sure to update you as soon as your tracking information is updatedWe appreciate your patience during this time." They have not sent my leggings, nor have they refunded my money

I ordered some memorial items from this company and never received themCan get anyone to answer their phone to address the issue

I never received a shirt that I ordered, despite the company saying it was deliveredI contacted the company no *** than five times about this issueI received one vague response asking me to send a picture of what I received--which was nothingWhen I responded that I did not have a photo, as I didn't receive anything, the company responded with a customer service survey and nothing elseI have reached out three times since and have not heard back

I originally ordered Basset Hound "ugly" Christmas sweater long sleeve t-shirts from this siteOne in size large, one in size smallBoth in color greenWhen the shirts arrived, the size large was the correct shirt, but the size small was the wrong dogIt was a Shiba Inu shirtThis order was placed on 12/2/with order #***I have repeatedly contacted their customer support asking to exchange the incorrect shirtI have never gotten a response from their customer supportNot even an automated response of "your email has been received, we are looking into it"They have since had the audacity to send follow up emails to rate my satisfaction with the response to my support requestThe latest coming on July from [email protected] asking to rate their customer serviceTheir customer service is non-existentI have used the form on their website (***) as well as their Facebook page (***), but have never r

months ago, I paid for a shirt in a specific color and ordered according to the size chart provided on the siteI was sent a shirt in a different color and with dimensions much smaller than advertisedI cannot wear this shirt and the company says they do not accept returnsMy email to the company a week after receiving the shirt received an auto-reply assuring me that someone WOULD get back to meMy follemail (about a month after my initial email was ignored) received no reply at allAVOID THIS SHADY COMPANY! And shame on you, Brave New Crooks!

I ordered a pair of leggings on 11/17/& a sweater on 11/24/which were promised by Christmas & still haven't receivedI did get a sweatshirt I ordered but the other items haven't receivedI've emailed repeatedly got one Facebook message but when I still didn't receive anything sent more emails no reply.My credit card was charged, items promised by Christmas, it's been over a month since ordered & paid for but no merchandise in my handI've looked & others ordered same products & haven't received items either

Like many others I ordered early in November for Christmas season, and a few giftsAlso like many others, my Visa was charged immediately and the merchandise never arrivedMultiple attempts to reach them, to no availReported them to Visa fraud in an attempt to get a refundMy review for this company is that they are scammers, liars, ***I want to add my review for Facebook, where I was targeted (and make no mistake we were, in this case if we were dog lovers) By this company who is an advertiser paying Facebook to rip us off! *** ** *** *** *** * * *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** ** *** ** *** * *** *** *** ** * *** *** ** ** *** ** *** *** *** *** ** *** ** *** *** *** *** *** *** *** *** *** *** *** ** *** ** *** *** *** *** *** *** *** *** *** ** *** *** ** *** * *** *** *** My suggestion is NEVER purchase from ANY Facebook Ad*** *** *** *** *** ** *** *** * *** *** ** ** *** ** *** ** *** ** *** *** *** *** ***Even if you recognize the vendor, cut Facebook out of their share, by going directly to the vendor site & cutting out Facebook's chance to make money off the sale filtered through their siteIt ceases to be a "service" or "value" from Facebook, when they put their users at riskThey care more about a buck than the millions who put them on top

Ordered an item on the 9th of DecemberNo information regarding shipping has been provided up to and including the date of this complaint, Dec Several attempts made to contact this company via email, on to receive automated responses with irrelevant boilerplate assurances (the response mentioned an order of a printed t-shirt and I only ordered a bracelet)Also contacted them through TwitterNo responseThey also claim that any messages sent via Facebook Messenger are answered immediately, however the ability to send an actual message has been disabled (instead providing only a link to their house.epage)

BRave New Look is a fraudulent business that takes your money immediately and you don't receive your merchandise It's funny how several scenarios are exactly what happened to me I ordered memorial bracelets totaling $ on December and hadn't received it I emailed the company as you can't reach them by any phone number You get a recording , " no operator to take a call I complained via e-mail and then received some bogus tracking number and it supposedly went to another address mikes away My address was correct on the order, etc so just don't get it I read several reviews and this happens all the time I don't know if they pic out random addresses and send empty packages or what IwS Apple to dispute charge on my card but please stay away from them SCAMMERS!!!!

order placed on 11-17-received e-mail confirmationestimated ship date 11-28-three e-mails to ***No responseI want my product or refundALL reviews online, Negative

This company advertises on Facebook mostly for women's clothing for animal loversI ordered a pair of leggings on 11/19/2016, received a shipping notification on 12/15/2016, and have not received productWhen I click on the UPS tracking link, it only says that a shipping label has been created but nothing has actually been shippedToday I looked at the Facebook comments on one of their ads and many other consumers have also complained about not receiving their itemsIt appears that we (consumers) are being charged via PayPal for the products and are not receiving them

This company charges you when you order something Eventually they send a UPS tracking number but the package ID has no scans on it When you email (there is no phone number) you get a response saying your item has shipped After no response to several emails we disputed the charge with our bank

I ordered product and received an incorrect itemI've emailed several times and posted twice on the facebook page as no # was listed to callI've had no response to my emails and they deleted my facebook commentsI'd like to receive the correct product or a refund

Ordered a Scrub Top from Brave New Look in October, the funds for the top were taken from my paypal acct immediatelyTo date I have not received the product or any updatesIn checking their website, product should have been shipped in early NovemberThey will not respond to my emailsUnfortunately, I've seen many complaints on social media with the same issues, some saying they purchased over a year ago, no product, no refund, no updates from companyI would like the product or my money back