Brave New Look

I ordered a pair of leggings for my daughter in size Small when I should have ordered size MEDIUM! I have emailed the company or times requesting a return authorization to exchange for the correct sizeEmails have not been acknowledged nor responded to!! Since this company does not show a telephone number on their website, I contacted the Revdex.com and was given a phone number; I have also called the company times, and only get a recording advising that no one was available to take the call and to leave name, phone no., etc., and someone would return call! Phone calls have not been acknowledged either!

Like many others I ordered early in November for Christmas season, and a few giftsAlso like many others, my Visa was charged immediately and the merchandise never arrivedMultiple attempts to reach them, to no availReported them to Visa fraud in an attempt to get a refundMy review for this company is that they are scammers, liars, ***I want to add my review for Facebook, where I was targeted (and make no mistake we were, in this case if we were dog lovers) By this company who is an advertiser paying Facebook to rip us off! *** ** *** *** *** * * *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** ** *** ** *** * *** *** *** ** * *** *** ** ** *** ** *** *** *** *** ** *** ** *** *** *** *** *** *** *** *** *** *** *** ** *** ** *** *** *** *** *** *** *** *** *** ** *** *** ** *** * *** *** *** My suggestion is NEVER purchase from ANY Facebook Ad*** *** *** *** *** ** *** *** * *** *** ** ** *** ** *** ** *** ** *** *** *** *** ***Even if you recognize the vendor, cut Facebook out of their share, by going directly to the vendor site & cutting out Facebook's chance to make money off the sale filtered through their siteIt ceases to be a "service" or "value" from Facebook, when they put their users at riskThey care more about a buck than the millions who put them on top

On Feb10, I purchased an item through Facebook from this company and paid for it through my PayPal account and the cost was $USDThe purchase was a Valentine's Day gift which I was expecting by the 14th and didn't receive until Feb28, On that date I emailed the company requesting return instructions and a full refund as the item didn't fit or look as it appeared on their websiteThe company lists no customer service number, only an emailOn Mar7, I followed up with another email as I had not received a replyOn Mar13, I finally received a reply with a few questions on why we weren't satisfied with the product to which I replied immediatelyOn Mar15, they replied that they would not refund the orderSince then, going on calendar days now, I have repeatedly tried to make contact, requesting a supervisor, then a manager, then the CEO, then the Office of their President with no responsesSince I cannot get in touch with them, I have no ot

Placed order through Facebook ad 12/Product not shipped and can't reach Customer service at companyLooked at review of company and see many consumer complaints of the same issue and never receive product either even with payment

I ordered some memorial items from this company and never received themCan get anyone to answer their phone to address the issue

I ordered a pair of leggings on September 5, 2017, and I have not received themI have contacted the company numerous times, and they do not give any satisfactory answersThe only answer I have received is the following: "I’m so sorry about the delay of your leggings as we got a lot more demand than we were expecting so we ended up having to take a little longer printing this batchWe'll be sure to update you as soon as your tracking information is updatedWe appreciate your patience during this time." They have not sent my leggings, nor have they refunded my money

Ordered leggings for Christmas present a month ago and it never cameWhats worse is cust svc just sends same form email reply to track order which doesnt work and no phone is published so cannot reach person to resolve

Poorest customer service ever...after more than emails complaining about the day delay, I got an email today saying it was shipped, using the tracking number they say it was refused last week by my sister, which is false, and now it says it was sent back to the company

I never received a shirt that I ordered, despite the company saying it was deliveredI contacted the company no *** than five times about this issueI received one vague response asking me to send a picture of what I received--which was nothingWhen I responded that I did not have a photo, as I didn't receive anything, the company responded with a customer service survey and nothing elseI have reached out three times since and have not heard back

I originally ordered Basset Hound "ugly" Christmas sweater long sleeve t-shirts from this siteOne in size large, one in size smallBoth in color greenWhen the shirts arrived, the size large was the correct shirt, but the size small was the wrong dogIt was a Shiba Inu shirtThis order was placed on 12/2/with order #***I have repeatedly contacted their customer support asking to exchange the incorrect shirtI have never gotten a response from their customer supportNot even an automated response of "your email has been received, we are looking into it"They have since had the audacity to send follow up emails to rate my satisfaction with the response to my support requestThe latest coming on July from [email protected] asking to rate their customer serviceTheir customer service is non-existentI have used the form on their website (***) as well as their Facebook page (***), but have never r

Ordered an item on the 9th of DecemberNo information regarding shipping has been provided up to and including the date of this complaint, Dec Several attempts made to contact this company via email, on to receive automated responses with irrelevant boilerplate assurances (the response mentioned an order of a printed t-shirt and I only ordered a bracelet)Also contacted them through TwitterNo responseThey also claim that any messages sent via Facebook Messenger are answered immediately, however the ability to send an actual message has been disabled (instead providing only a link to their house.epage)

This vendor has repeatedly ignored customer communication in regards to returning merchandise and processing a refundThe merchandise was finally returned to the vendor via certified mailTo this date, the vendor has refused to respond to e-mail message traffic (last communication on 1/17) and previously has been evasive about acknowledging willingness to provide a refund for the merchandise, even though the subject matter was explained in great detailThis vendor has sub-standard customer service and should be closely observed by the Revdex.com

I ordered a bracelet from Brave New Look which I never received I tried for weeks to contact them to no avail Tomorrow I will stop payment on my credit card payment

I ordered a pair of leggings on 11/17/& a sweater on 11/24/which were promised by Christmas & still haven't receivedI did get a sweatshirt I ordered but the other items haven't receivedI've emailed repeatedly got one Facebook message but when I still didn't receive anything sent more emails no reply.My credit card was charged, items promised by Christmas, it's been over a month since ordered & paid for but no merchandise in my handI've looked & others ordered same products & haven't received items either

I ordered product and received an incorrect itemI've emailed several times and posted twice on the facebook page as no # was listed to callI've had no response to my emails and they deleted my facebook commentsI'd like to receive the correct product or a refund

items ordered are complete garbage and horrible material - simply want to return them - they claim custom orders but do not take measurements - these are the most repulsive material ive felt and will not wear them - also the print on them is not as it appeared - I simply want to return them and get a refund they do not respond and now cant even send them a message on facebook where I ordered them thru - dissatisfied completely -

I ordered and paid for a scrub top online from this company on 03/21/It was to be shipped and delivered to me in weeksAs of 05/08/2018, it still has not shipped

order placed on 11-17-received e-mail confirmationestimated ship date 11-28-three e-mails to ***No responseI want my product or refundALL reviews online, Negative

I ordered a pr of leggings from this Company through an advertisement on Facebook and paid $44+ through PayPalThis amount included shippingI ordered them on December 19, and have never received themThey were to be a Christmas giftIve emailed the Vompany on their website after several messages left in a voicemailNo responsethis same thing happened to my friend who received one of two or she orderedI no longer want or need the productI want a refund to my PayPal accountI will never recommend this company to anyoneI believe they should be put out of businessI appreciate your help in getting a refund of my moneyThank you

On their website, the company alleges that a product would be delivered 1-weeks after orderingNo where on the page does it say that the item is incredibly popular and that it is back orderedAfter I placed my order, days went by and I never received an email that had a tracking number or an update on the order beyond "received." I emailed the company twice, I sent them a message on TwitterNothingOnly after checking their Facebook page and seeing all the complaints did I learn that the item is likely back ordered and wouldn't arrive for another two months! When I contacted them about cancelling my order, they said they only offer a hour window for cancellingHad I known at the time of order that the item was backordered, or had received an email after order letting me know, I would have cancelled within that windowThey now won't refund me my moneyI don't need my item in two monthsI needed it this month