Brave New Look

I ordered an ornament from this company last night, 11/22/ It was a Hallows Always Bulb Ornament {based on the 'Harry Potter' franchise} and I wanted for my friends who say this to each other all the time When I placed the order, their website defaulted to instead of 1, and it was already placed I realized it when I checked my email and saw the charge was higher than I expected No more than minutes after the confirmation email was received, I emailed them and told them I wished to cancel of the ornamentshours later, today on Thanksgiving {when I wouldn't have expected to receive an order from them or have had them be processing anything}, I received an email at about 2:PM telling me they were sorry, but they couldn't cancel the as it had already been submitted for processing and these are handmade items They hoped I would understandI immediately responded, telling them I did NOT understand and that they could let me know when to expect a refund, but now after seeing all the negative reviews {and apparently they remove the negatives ones from their Facebook page, though several are currently there}, I am calling my bank first thing in the a.mand having them decline the charge completely I don't believe I'll ever receive the merchandise most likely or it will be damagedI intend to let everyone know that this is a bad business, and it's my own fault for not checking them out before ordering

Ordered leggings for a Christmas present on 11/Their website says items ship as soon as the campaign endsThis particular one ended on 12/I emailed them and they then created a shipping label on 12/It's now the 21st and the package gets updated everyday, however, it's gone nowhereTheir website clearly states that you'll have your merchandise in 5-days after the campaign is overI'm calling my credit card companyWish I'd researched it more before I made a purchase** needs to stop putting this Brave New Look advertisements up...I thought they were a trusted siteShame on me!

This company immediately takes your money but does not deliver the productWhen you email them they NEVER respondI have been trying for several weeks to find out where my order is

I have contacted Bravenewlook and there is not a phone numberOrder was placed on 11/ 16/and was set to arrive by 11/28/Did not receive at this time 12/26/The order came to $with shipping added to thatThey do respond to emails and many people are complaining on Facebook about them too! Thank you, Leiba Levine

All of the issues are technically needing to be addressed in complaintNight of sept 14th early morning sept 15th I tried placing an orderThey had a special on jewelry buy get oneWell first issue came up when I got to third item new page would open and putnon separate order not allowing discountHappened numerous time and I messaged them they said they fixed issueTried for several more hours then again that night and next dayStill doing this and they even sent photos asking if I left stuff behindI told them again the issueWell needless to 2nof the bracelets I wanted really bad no matter what I did wouldn't allow anything else to be on order with themI submitted the order but never got confirmation and I knew I got screwed because no 3rdnitem freeSo on my other order that was $I had other leggings added that aren't on there and one pair of leggings that are weren't supposed to beThey didn't reply to anything they knew they had my moneyI have a message stating

I ordered an item from them on 11/The website said a ship date of 12/The item still hasn't shipped and they won't respond to any requests for updatesI've read other online reviews, and it appears I've fallen into the same circumstancesThe company has a policy against refund hours after purchase so I need to contact my cc company to hopefully refund the chargesAs far as I'm concerned, this company is a criminal enterprise, and no one is holding them accountable

I placed an order on 5/06/I am still waiting for the itemAll I receive is emails saying the are working in my orderAt this point I want a refund but have been unable to receive itThey should be shut down!!!

purchased product on 11/and still have not receivedno response from email to support(only means of contact with company)

I ordered a shirt that was supposed to arrive in a weekAfter countless emails I have received generic responses until today I received a response saying I waited too long to cancel my order and my shirt was already being printedThe fact they did not answer me in a timely manner does not mean that I waited a long time to cancelThe order that was supposed to be shipped out Friday has not even gone out yetTheir facebook is filed with complaints so I should of known betterAt this point I want my item expressed shipped to me TODAY or the order to be canceledThe fact they claim they cannot is just a ploy to steal my moneyThe company has also sent out an acknowledgement email saying they are backed up offering a discountThis is just a greedy company taking peoples money without having the supply to meet the demand

I placed an order with this company on November 10thThe estimated ship date was November 21stI sent emails checking on the status of my order with no responseI sent a 3rd email and posted on their site on the 29th demanding an update and threatening to do a chargeback if they did not respond to meThey did respond this time, saying my order had shippedIt had not, they had just created a shipping labelI emailed that back with that information, again with no responseI sent another email December 5th because the tracking info said it still had not shipped - again no responseI then began to research the company and found countless reviews of people who had the same experienceI then sent a 6th email demanding a refund, to which of course I got no response to and no refundI am in the process of disputing the charge and will never order from this company againI would urge others to do the sameThis is the absolute worst customer service I have ever received

I placed an order on August 14th, through the Brave New Look WebsiteI have yet to receive the bracelets I orderedI have tried numerous times to call the *** and left messages with no return callI have sent numerous emails with no response eitherI am very upsetIt would be nice if someone would contact me to let me know why I have not received the items I orderedI feel I have given the company ample time to respondCould you please make sure I am contacted by the business and reimbursed for my purchaseThis is bad business on the company's behalf

I ordered a T-shirt from this company on Oct When ordering, the shipping date given was Oct When I still had not received the order on Nov 1, I checked on the website and there is no available shipping date at allI then contacted the company, wanting a refund since my order has not been shipped after weeks and they could not even tell me when the product would be shippedThe company refused to give me a refund and again, could not give me an actual date that the product will be shipped or when I will receive itAt this point, I'm not sure I'm even going to get what I bought or if they are just running a scamAs of today, it's been almost weeks since my order and tracking my purchase on the website, it still says that they will let me know when it ships

On September 6, I made a purchase with Brave New Look for a pair of leggings that were a gift As they state, you have to wait until the campaign ends which it states as well as the estimated ship date which was give as September 18, on my order I even waited a few additional weeks, but emailed on October 9, and received a response that demand was more then expected and that my order was in process and offered a 15% off coupon on a new order On October 21, I requested the company cancel my order, but again told that demand was more then expected and offered a 15% off coupon on a new order They stated that they could not cancel my order as it was in production On November 3, I emailed the company again and this time received a generic auto response detailing out step by step of what happens between ordering and production which states your order will arrive in days from the date you place it and that someone would response soon As of today, November 10, 2017, no response and no way to call the company I have filed a dispute on the charge with my credit card company and decided to write this review in hopes of someone else making the mistake I did thinking this company was safe to purchase from Thank you, *** ***

I placed an order on 10/25/for two t-shirts in the amount of $I selected standard shipping, with the expectation that I would receive the items within weeks of ordering, since the expected ship date was 11/1/Brave New Look charged my credit card upon the order placement (not just a pending charge), even though all retailers typically charge only once the item has shippedOn 11/when my item had not shipped, I emailed the company to inquire about the status of my order, hoping that I would receive it the next week as plannedI received a generic response that they are having delays, and sent me a promotion code for a future orderI then replied stating that this was not acceptable, and requested that they cancel my order since they could not give me any indication about if/when my items would shipOn 11/4, Brave New Look replied stating that they would not cancel my order for two reasons: Because they only allow cancellations up to hours after order placement --

I ordered a t-shirt in October and was notified after my purchase that it was back ordered for weeksAt that time I tried to cancel the order because it was a birthday present and would not make it to me in timeI was not able toOnce I received the order, I assumed I could return itHowever, the package came with no receipt, no information, nothingI went to the website and the instructions were to send an email to their customer service for returnsI did that and waited daysHeard nothing backI resent the original email along with a new email requesting informationAgain, I heard nothing backAbout a week later I tried to use their "contact us" formDid not here back from them againBy now it has been days since I received the order, which they do state is the cut off for returnsHowever this practice of ignoring the customer is HORRIBLEI would tell anyone who is considering working with this company to turn and run

I ordered a bracelet online and when I placed the order the description and picture on their website was correctWhen they sent me the confirmation email, it was the wrong bracelet and allI immediately emailed back saying that it was wrong and needed to be correctedThey replied back saying it was too late and couldn't be correctedThey did offer a 15% off my next orderWhen I emailed back saying I didn't want the discount, I wanted the correct product they again said it was too latelater I emailed again asking for tracking information hoping that this would show the corrected bracelet but it didn'tI then proceeded to ask for any way to refund my account so that I could order the correct bracelet to which they refusedI have since received the wrong bracelet and it's still in the original packaging unopenedI have emailed asking that I would return this package for a refund so that I can get what I want and they refuse to offer any kind of refund or any way to fix the probl

I ordered a Christmas sweater from this company in early December, approximately December 7thThe website said guaranteed delivery for ChristmasWeeks and weeks went by, as well as Christmas and my order never shippedIn January they sent me a shipping order numberI thought at least it was coming even though it was lateI checked weeks later and it never shipped and still hasn'tThey no longer answer my e mails or requests for informationI saw online, I am not the first to experience this horrific customer service and I won't be the lastThey don't write back, they haven't fulfilled my order and I am out of the money I spent and have nothing to show for itThis company is a scam

This is a horrible company I am very sorry I placed an order with them before checking the Revdex.com site They charge your card for merchandise and do not respond to any inquiries about ship dates for the order Do NOT order from Brave New Look Scammer

Placed order, money removed from account to pay forNot received orderFive contacts to customer service and receive same form letter responseNo response when asking for refundProduct never received

I ordered one of Brave New Looks products off of their website, paid with my CC and it was charged on 11/30/I do not have the item I ordered nor did I ever get confirmation they received my order other then my Visa account being chargedI have e-mailed them times with the same stock e-mail they send outI have called times and the 3rd time it stated the call could not be completed at this timeI assume the business is no longer in existenceHow do I recoup my $ or is it simply a loss? $