Brave New Look

I placed an order with Brave New Look on March 23, and emailed the customer support that same day inquiring about a shipment date, as there was no timing communicated on their websiteI specifically noted that if it wouldn't arrive by 3/30/18, I wanted to cancel the order, as the item was a gift for a timely eventThey did not reply to my email to their customer service support email addressI received an email three full weeks later on 4/13/letting me know my order had shippedNo one ever replied to my inquiry about when it would shipAs I noted in my email weeks prior, I no longer needed the items beyond 3/30/as they were for a specific event on that dateNo refund, response or explanation was givenIt is clear they do not check their customer service inbox or care at all about servicing customersI will be shipping the merchandise back and disputing the charges as this is the worst customer service I have ever receivedIn the digital age where *** can ship packages in days, it is simply unacceptable for a brand to take your money and share no feedback or information about the purchase you have madeIn addition, their phone number does not lead to a live person, it is an auto recordingThis company is a complete scam and an extreme disappointment

I order two pairs of met pants from brave new look back on 02/04/which they charged my credit card on the same day and to this day I still have not received my productI have sent them several e-mails in regards to this and also requested to cancel the order and send a refund to my credit card

I have called, email and left messages phone # with no returnI purchased bracelets and one is not right and need a replacement oneNo one has attempted to contact meThis is a gift and want it corrected

purchased t shirts, they never shipped, never got ANY correspondence from themthey have HORRIBLE reviews and some people never received their itemsthis company is obviously not credibleI WILL be getting my money back

I had made a purchase and wished to cancel my order and receive a refundI was told that it was too late to cancel because my order was 'custom-made' and that it had 'already been sent to print.' This conversation occurred through email correspondence between Wednesday night and Friday morningOn Friday, I happened to check the status of my order to make sure it hadn't shipped yet so that I would not be charged for an item I had tried to cancel and to my surprise, their website stated that 'orders are not printed until the campaign is fulfilled.' The fulfillment date for this campaign falls on Monday, April 17th, FIVE days after my original request to cancel the orderI had been told multiple times by the representative that cancelling was impossible due to the item having already been printed, and lo and behold, their own website catches them in a lie

I placed an order over a month ago I have yet to receive it or any information regarding orderI've emailed the company times regarding the order No responseI'm disputing my payment through PayPal Buyer beware

First, I would categorize this as a all the above complaintI made a online purchase from Brave New Look on August 30, for a pair of Leggings that are listed on their websiteThe amount of $was immediately deducted from my bank account for the purchaseI received a confirmation email from the company stating that my purchase was confirmed and I would receive separate email when it would be shippedI never received another email from the companyI first tried to make contact with them on September 20, through their listed support email with no responseI then tried again on September and my last time on September stating I want a refund and I would be filing a complaint with the Revdex.comBetween the emails I also tried to make contact by their phone number listed on the Brave New Look Facebook page, but the line always said that no reps were availableI never received any contact from the company other than the confirmation email and they still have no refunded

The Cubs win the World Series for the first time in years, and this company took full advantage of itAdvertised adorable leggings titled "Bats, *** The W" - W being the flag Cubs fans fly for WINAFter more than a month of waiting for the leggings to arrive, I finally got them, tore them open in my excitement, only to find the leggings were sewn upside downmaking the W, an MI've emailed the company times now, whose policy states "Yes! Brave New Look wants you to be completely satisfied with your purchaseIf your products are flawed in any way, we'll reprint it for you, free of charge" - and still have yet to hear back almost months laterMultiple others have had this issue (according to Facebook complaint posts)They are scamming customers out of nearly $40, not responding to any of us, not fixing the issue with their product (as they state they would on their website)Something needs to be done!

Order has never shipped, email numerous times for refund, no-one will get back to me besides an automated messge, they were quick to take the money but can't produce the product or return money

Never received my order Reached out the company MULTIPLE times with, of course, no response I finally contacted my bank to file a dispute against the charges This company is disgusting and should be shut down!

I ordered a bracelet and they claimed it would be here to me within days I ordered it on December 7th and I have written them multiple times and still no response I would like the bracelet or my money back

I submitted and order to Brave New Look on December 3rd and was told in an email that I received that I would have the order on Day 15, the order date is counted as day 0, according to the email, so if I count days I should have received the order around December 19thI still have not received my order and they are supposed to be Christmas gifts for five peopleWhen you call the companies phone number it stated that a customer service repis not available and that you should leave your name and phone numberNo one contacts you directly!

I ordered pair of hannukah themed leggings on 11/13/I ordered pair of size medium and one pair of size smallI was told they would ship one package with pair size medium and a separate package with one pair size small on 11/30/They charged my credit card before the leggings were ever shippedI received one pair of size medium on December I never received the other two leggings I orderedI contacted the company and asked for a refund as I did not receive what I ordered and now too late for gift givingI was told they do not give refunds and shipped me one pair of Size XS Christmas themed leggings which I received on January I sent both pair of leggings back and again asked for a refund for the Hannukah leggingsI am disputing the charge with my credit card company and Brave New Look told credit card company they delivered packages to complete my orderThe package I received was labelled "of 1" and I clearly did not receive a second package or my full

I purchased an item after seeing their ad on Facebook I an not getting any response from the company and do not believe I will get the item I ordered I think this company is a scam

I ordered Nordic Greyhound Leggings - Green × XL for $from Brave New Look website on November and yet to receive the productI have emailed the company using the *** email that is posted on the website with no reply back to meBrave New Look sent me an email when I purchased the item with order #and tracking number UPS tracking number: *** that was created December The UPS tracking number has not changed since December saying "Order Processed: Ready for UPS Order Processed: Ready for UPS

Not very good experience.Received leggings and they are too smallAsked to exchange or get refund and customer service won't do eitherAsked were to return and get money back and have not heard anything from customer serviceHow does this stay in business? Poor customer service response and not very helpful or understandingNot happy with results and should be able to return merchandise, if items does not fitKnew something was not right when I waited at least 1/weeks to receive productThe advertisement said it should take weeks to makeNot sure where item was coming from.I am guessing overseasReason of review: Return, Exchange or Cancellation PolicyMonetary Loss: $Preferred solution: Full refund

I ordered a t-shirt from this business After the first time I washed it, in cold water and line drying, the design started to peel off I emailed the company's customer support address, and they told me that I had taken too long to notify them (it had been six weeks since the shirt arrived), and that they would not exchange the shirt I looked on line and found out that there are hundreds of complaints about this company I looked at their website and saw that their website said that they would gladly exchange defective merchandise and did not mention a time limit I emailed them screenshots of their website and they finally agreed to send me a replacement but said, "I was able to get a one time replacement for you as this order is no longer within our return policy from the date of delivery." But, there is no listing of a time limit on their return policy I had to send them multiple emails showing them screenshots of their own website and of the shirt I have read dozens of reviews of people who have had much worse experiences, like receiving the wrong merchandise or not receiving merchandise at all Beware of Brave New Look

This company has ignored my emails, other than a standard response that they have received my email and will get back to meOrdered a shirt on Dec 17th and they billed my card but the shirt as of Jan 29th still has not arrived and their order tracking info never updatedDo not do business with them

I ordered sets of bracelets from this companyThey said they would ship in daysI tried to contact them and only received a standardized message stating they would ship in two weeks after the promotion ended two weeks laterThere is no information on a tracking number even when I enter the tracking numbersThey have already received $in payments through my PayPal account

I ordered shirts from this companyWhen my order arrived on December 20, only shirt was in the bagI sent a message through the contact us section on the websiteIn my email, I explained that I had only received one shirt and would like to get the other one sent overnight as this was a Christmas presentI never got a response except for a automatic generated emailOn December 23, 2017, I sent another message through the contact us section on the websiteThis time, I explained that since I hadn't heard from them, there wouldn't be enough time to get the shirt delivered before Christmas so I just wanted a refund for the amount of the shirt and that if we couldn't get this resolved in a timely manner that my next email would be to the Revdex.comStill no response except for the automatic generated email